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HP Jetdirect Download Manager 3.x - Using Download Manager to Upgrade HP Jetdirect Firmware


HP Download Manager (DLM) 3.x upgrades HP Jetdirect firmware by loading, erasing, and programming the new firmware image into flash.

Click here to download HP Download Manager

NOTE: On this download page, there are links to the Download Manger as well as to the Ethernet or Token Ring firmware image files in a bundled package. These are useful in a situation, for example, where you might want to download these to a laptop and then use that laptop at a remote site where there is no Internet access from the local network. See the “Local Mode” section below.

When HP Download Manager starts, a series of dialog boxes leads you through the upgrade process.

The following gives an overview of the standard firmware upgrade process:

  • Select the operating mode (Internet or Local). HP Download Manager obtains a firmware catalog either from HP's Web site, or by taking inventory of the firmware images available on the local system.

  • Select Begin Discovery for print server devices on the network. (Configure discovery options if desired.) The HP Download Manager compares the firmware versions of the discovered devices to the latest versions in the firmware catalog and identifies any devices needing updated firmware.

  • Begin firmware upgrade on all upgradable devices by clicking Yes on the Discovery Report. Otherwise, click No and select only particular devices, then click Upgrade in the toolbar. Select devices for firmware upgrade by placing a checkmark in the box next to the device.

  • Check the results of the firmware upgrade. View the results of the upgrade and any special actions that may be required in the main window.

Read below for details of the firmware upgrade process.


Selecting the operating mode

  1. Click Start , Programs and select HP Download Manager .

  2. Select either Internet Mode or Local Mode .

    Figure 1: Operating Mode window

Internet mode

For the most current firmware information and images, use this option. In Internet mode, the HP Download Manager accesses the HP Web site to obtain a catalog of the latest firmware images for supported devices. Later, when an upgrade begins, the required firmware images (.DLD files) are downloaded from the HP Web site to a special local folder on the computer

  1. Select Internet Mode to obtain the HP Jetdirect Download Catalog and the latest firmware images from the Internet at

  2. Click Internet Settings to select between accessing the Internet directly or access the Internet using a proxy server. If using a proxy server, enter the http address of the proxy server and the port number.

  3. Click OK

  4. The Firmware Catalog window opens, which indicates that HP Download Manager 3.x is searching for the Firmware Catalog. If the proxy server requires authentication, the User Authentication window will open to allow the user name and password to be entered. Enter this information and click OK to continue the search for the Firmware Catalog.

When the Firmware Catalog is obtained, the next step is the discovery.

Local mode

In Local mode, HP Download Manager creates a firmware catalog by inventorying the firmware images already stored on the computer’s hard drive. These images may have been stored either by means of a previous HP Download Manager session, by downloading the firmware image bundles, or by manually copying firmware images from one computer to another.

Click here to download firmware images.

NOTE: On this download page, there are links to the Download Manger as well as all the Ethernet or token Ring firmware images in a bundled package. These are useful in a situation, for example, where you might want to download these to a laptop and then use that laptop at a remote site where there is no Internet access from the local network.

Later, when an upgrade begins, the required firmware images (.DLD files) are obtained directly from the local folder on the computer. For a default installation, these .DLD files should appear in this directory:

\..\Program Files\Hewlett-Packard\HP Download Manager\Upgrades\Jetdirect


Selecting discovery options

After the operating mode is specified and the firmware catalog is established, the HP Download Manager will prompt to perform a device discovery. In a device discovery, the application searches the network for supported devices. There are two types of device discovery:

Automatic Discovery

This option is the simpler of the two and will discover devices on each network (such as each NIC) of the computer. Automatic Discovery will use the host PC's settings to determine the network adapters and protocols that will be used to discover the network. A combination of discovery methods may be selected for Automatic Discovery, such as IP broadcast or multicast, or IPX SNMP broadcast or GSQ.

Custom Discovery

This discovery option is more detailed and complex, but it has the advantage of having more control over the discovery process. You must specify the addresses or portions of the network you wish to discover. Individual addresses, address ranges, and subnets, or even address files that contain the desired addresses, ranges, and subnets.

As part of the discovery process, the current firmware image of each upgradable device is automatically compared with the most up-to-date firmware image in the firmware catalog. Print servers are then categorized as either up-to-date, needing an upgrade, or not upgradable.

Figure 2: Discovery Options window

Automatic Discovery methods

By default, the discovery will be performed through each network adapter detected on the PC. If the PC has the TCP/IP protocol installed, both an IP multicast discovery with one hop and an IP broadcast discovery will be done. If a PC has the IPX protocol installed, both an IPX broadcast and a General Services Query (GSQ) with one hop will be done.

If these methods are changed, they become the new defaults for automatic discovery and will be used whenever you select the Automatic Discovery option without selecting Discovery Methods.

The following are the choices for the automatic discovery methods. Select one or both of IP and IPX networking protocols.

IP Discovery

Broadcast Discovery: An SNMP broadcast packet is sent over the local network (not through routers) to all devices, using destination address

Multicast Discovery: A multicast SLPpacket is sent over the network to the HP-assigned multicast address (This includes only supported HP devices.) This packet can go through multicast routers. You may change the limit to the number of hops (from 1 to 15).

IPX Discovery

SNMP Broadcast Discovery: An SNMP broadcast packet is sent over the local network (not through routers) to all devices.

GSQ Discovery: A General Service Query is sent over the network, looking for HP Jetdirect Services. You may change the number of hops (from 0 to 15).

Custom Discovery methods

The Custom Discovery Settings are added together to define the network and the discovery will notinclude the standard IP/IPX discovery. Therefore, use any combination of these custom settings to make up the overall custom discovery method.

  1. Select one of the methods in the left pane, then specify the parameters in the right window pane.

  2. Click Add to finish each selection.

    Figure 3: Custom Discovery methods

    IP Subnets: Select the IP Subnets folder to specify an IP subnet to be included as a target in discovery. In the right pane, enter a valid IP subnet address and IP subnet mask.

    Single Addresses: Select the Single Addresses folder to specify each single device address to be included as a target in discovery. In the right pane, specify an IP address, an IPX address, or a MAC (hardware) address.

    Address File: If there are a number of Discovery Options specifications to make, it may be more convenient to prepare a text file to specify each of them, which includes any number of the different types. The format of this address file is as follows:
    NOTE: Each setting is delimited by a carriage return.
    Individual IP address
    Individual IPX address
    Individual MAC address
  3. Once the file is created, select the Address File . In the right pane, specify the path to the file or browse to the path.

  4. Click Add so that each specification is included in the Discovery options.

  5. Click OK . Make sure that Custom discovery is selected.

  6. Click Begin discovery .

    When selections have been made from the discovery options, the next step is the discovery and firmware upgrade.

Begin discovery

  1. Click Begin discovery in the Discovery Options window. The Device Discovery window will indicate the status of the discovery process. A Discovery Report window should then appear:

    Figure 4: Discovery Report

    If devices are discovered that need to be updated, the Discovery Report window opens, which indicates that the discovery is complete, and also summarizes the discovery results. The summary includes the number of devices discovered, the number needing upgrade, the number up-to-date, and the number with unknown firmware status.

  2. Click Yes to upgrade all of the devices needing upgrade.

  3. Click No to choose not to upgrade all the devices at this time. The Hewlett-Packard Jetdirect Firmware Download Manager window will reappear and you can select the individual devices that need to be upgraded.

Other Discovery Report messages might include the following:

No devices found

If the discovery completes and finds no devices, the No Devices Found window will display, notifying that the network connections and discovery settings need to be checked.

No upgradable devices found

If no devices needing an upgrade are discovered, the No Upgradable Devices Found window will be displayed. According to the firmware catalog used, all of the HP Jetdirect devices already have up-to-date firmware, or their firmware status is unknown.


When selecting Yes from the Discovery Report window, HP Download Manager 3.x will check for locks on any of the devices to be upgraded.

Locks found

If any locks are found, the SNMP Security Lock error window will display. Click OK to continue to upgrade all the devices without locks, or click Cancel to return to the Hewlett-Packard Jetdirect Firmware Download Manager window.

No locks found

If there are no locked devices or the decision has been made to upgrade the unlocked devices, the Upgrade Options window displays.


Upgrading firmware

A firmware upgrade can be started from the Discovery Report window as described above, or it can be started from the main window at any time. To do this, use the following instructions:

  1. Place a checkmark in the box next to the device or devices.

  2. Click Upgrade on the toolbar.

    The upgrade process can be started immediately or scheduled to start at a later time.

    Figure 5: Download Manager main window

  3. During the upgrade process, the firmware images will be obtained from either HP's Web site or from the special local folder on the PC, depending on which mode (Internet or Local) is running. In Internet mode, the firmware images are downloaded from HP's Web site. In Local mode, the firmware images are stored on the computer, typically in the directory: \..\Program Files\Hewlett-Packard\HP Download Manager\Upgrades\Jetdirect

  4. Most devices start using their new firmware immediately upon upgrade. However, some models of HP Jetdirect print servers, must be turned off and on again before they can start using their new firmware. Therefore, it is good practice to turn off the printer or HP Jetdirect and turn it back on. Print servers that must be turned off and on again: MIO internal print servers, EX external print servers, some EIO internal print servers

  5. Choose between beginning the upgrade now or scheduling a specific time for the upgrade to run. The Upgrade Options window summarizes the number of devices that will be upgraded and the number of images that must be obtained from the HP Web site, as well as an estimate of the time to perform the upgrades.

Upgrade now

When the upgrade begins, the Upgrade Progress window appears. This window offers the status and progress of the upgrades.

The upgrade process requires the firmware image for each of the devices to be on the PC performing the upgrade. HP Download Manager 3.x can simultaneously download images from the Web and upgrade one device at a time. The order in which the images are downloaded from the Web, and the order in which the upgrades are performed, is random. HP Download Manager 3.x is optimized to use the images that have already been downloaded to the PC before waiting for those images yet to be downloaded.

The Upgrade Progress window allows for stopping the upgrade by clicking Stop Upgrade . The current upgrade will be completed before the upgrade process is terminated. The Upgrade Cancelled error window will ask to confirm the cancellation.

When the upgrade process is complete, the Firmware Upgrade Results window is presented. This window summarizes the results of the upgrade process by displaying the number of devices selected for upgrade, the number successfully upgraded, and the number of failures. The specific devices are saved in the Upgrade Results folder in the Hewlett-Packard Jetdirect Firmware Download Manager window. Select the View the Upgrade Results folder now box before clicking OK .

Scheduling an upgrade

Scheduling the upgrade to begin later makes the Awaiting Scheduled Upgrade window appear. Click Minimize , Cancel , or Upgrade Now .


Discovery and upgrade complete

The Hewlett-Packard Jetdirect Firmware Download Manager window appears when the discovery and upgrade are complete. This window is modeled after the Microsoft Windows File Explorer. The left pane or “status view” pane shows a tree control to provide different views of the information. The HP Jetdirect devices are grouped and organized to assist in identifying the devices on the network. The right pane is the “results” pane. This pane shows lists of devices that correspond to the scope criteria selected in the status view pane. The menu bar on this window contains buttons and drop-down menus to allow access to all the functions in HP Download Manager 3.x.


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