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HP LaserJet Printers - Error, User Intervention Required or Pending Print Job

ISSUE: When trying to print, one of the following errors occurs: User Intervention Required or Pending .
SOLUTION: The issue may be resolved by clearing the pause printing in the printer driver or by setting up a parallel connection with the computer.

Clear pause printing

  1. From the Windows Desktop, select Start , Settings , and Printers .

  2. Right-click the HP LaserJet printer icon that is being used.

  3. Select the Work Offline or Pause Printing option (if enabled) to remove the check.

  4. Print the document again.

Establish parallel connection

  1. Turn off the printer or remove the printer from the network.

  2. Connect the printer to the PC using a parallel cable.

  3. Power on the printer.

  4. Print the document again.

    NOTE: If the User Intervention Required message reappears, disable or remove any HP LaserJet software utilities loaded on the system (for example, Status Window, HP Toolbox, etc.). Prove printer functionality and troubleshoot communications; try printing again.

Uninstall and reinstall the driver

After performing a cold reset on a product installed with USB, a higher DOT4_00x port is created, causing the printer to hang while printing.

NOTE: This is required with products installed on a USB port only.
  1. Uninstall the USB printer driver.

  2. Remove the HP folder and AIO folder from the hard drive.

  3. Reinstall the USB printer driver.

CAUSE: This error can occur if when using a network or printing from a laptop. When the print job goes into a pending status, the printer is either in Work Offline or Pause Printing mode.

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