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HP LaserJet 5Si and 5Si MX Series Printers - Troubleshooting Printer Control Panel Messages

Introduction

The tables in this document list HP LaserJet 5Si/5Si MX series printer messages, their descriptions, and the recommended actions for clearing the messages. Each message category is assigned a priority. If more than one condition occurs at the same time, the highest priority message displays. When it has been cleared, the next priority message displays, and so on. Printer messages for HP LaserJet 5Si/5Si MX series printers are divided into the following categories:

  • Device Status messages

  • Attendance Required messages

  • Error messages

  • Service messages

  • Catastrophic System messages

Error, Service and Catastrophic System messages are preceded by a number designation. Device Status and Attendance Required messages (except for paper jam messages) do not have a number.

The printer Users Guide also contains information on printer errors. Click here to download the HP LaserJet 5si User's Guide from the HP Web site .

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Print an error report

To obtain a history of the errors that the printer has generated, print an ERROR LOG from the printer’s control panel with the following steps:

  1. Press the MENUS key until the control panel display shows Test Menu .

  2. Press the ITEMS key until the control panel display shows Print Error Log .

  3. Press the SELECT * key to print the log.

    NOTE: Software applications may generate some messages that display on the printer’s control panel. This document does not list these messages.

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Status messages

Status messages communicate the current state of the printer. When the printer is ready and not busy, the control panel will display some form of a ready condition. When the printer is performing a function, such as an engine test, the control panel will display a status message. When the function execution is complete, the control panel will again display the ready condition message. The printer's control panel displays all device status messages in the selected display language unless you have stated otherwise. The following table lists status messages in alphabetical order:

Message
Description
Recommended Action
ACCESS DENIED
This message appears for approximately two seconds after attempting to select a choice while the control panel lock is enabled.
The Jetadmin (or network) administrator has locked out access to the control panel menu system, except for the Test Menu and Tray 1 size.
No action required. See the HP Jetadmin (or network) administrator.
CANCEL JOB?
This message appears in the menu system to ask the user to confirm cancellation of the currently active print job.
Press the SELECT key to cancel the job.
Press any other key to reinstate the cancelled job.
CANCELING JOB
This message advises the user that the currently active job is in the process of being canceled.
The message will stay on the display until the job is fully canceled. All keys are ignored until the job completes the cancellation process.
No action required.
If the message appears for over five minutes, turn the printer off and then back on again.
An extremely large print job with detailed graphics might take up to five minutes to cancel.
CLEARING PAPER FROM THE PRINTER
The printer is attempting to remove unusable paper.
This might occur after a paper jam has been cleared.
No action required.
COPY xx OF yy FROM TRAY x
This message indicates the progress of the current job.
No action required.
ENGINE TEST
This message indicates that the ENGINE TEST button is pressed. The engine system test and printout are being performed.
No action required.
If the Engine Test fails, an ERROR or ATTENDANCE REQUIRED message will appear.
FORMFEEDING
This message indicates that the printer is processing a form feed function.
No action required. When the paper reached the destination output bin, the READY message appears and the On Line light returns to a steady state.
HP MIO 1/INITIALIZING
The upper MIO card is initializing. This is a status message. During initialization, the MIO is not active, but since the printer supports I/O switching, the printer remains online.
No action required.
The message clears automatically.
NOTE: This could take up to five minutes to clear as older MIO cards cannot remove the message, and the printer will remove the message after a five minute timeout.
If the message remains after five minutes, a problem exists. Contact the network administrator or consult the network documentation that came with the MIO card.
HP MIO 2/INITIALIZING
The lower MIO card is initializing.
This is a status message. During initialization, the MIO is not active, but since the printer supports I/O switching, the printer remains online.
No action required.
The message clears automatically.
NOTE: This could take up to five minutes to clear as older MIO cards cannot remove the message, and the printer will remove the message after a five minute timeout.
If the message remains after five minutes, a problem exists. Contact the network administrator or consult the network documentation that came with the MIO card.
HP MIO 1/NOT READY
This message indicates that the upper HP MIO card is not ready.
The parallel port and other MIO port will continue to operate normally.
If the card is not in use, turn the printer off, remove the MIO card, and then turn the printer back on.
If the card is in use, check the cable connection. If the message remains for five minutes and then disappears, the printer is not communicating with the network, even though the message cleared.
Verify that the MIO card is supported by the printer.
The MIO card may need to be replaced if functionality does not return.
Message
Description
Recommended Action
HP MIO 2/NOT READY
This message indicates that the lower HP MIO card is not ready.
The parallel port and other MIO port will continue to operate normally.
If the card is not in use, turn the printer off, remove the MIO card, and then turn the printer back on.
If the card is in use, check the cable connection.
If the message remains for five minutes and then disappears, the printer is not communicating with the network, even though the message cleared. Verify that the MIO card is supported by the printer.
The MIO card may need to be replaced if functionality does not return.
INPUT TRAY = All TRAYS
Paper will be pulled from all available trays.
No action required.
INTERNAL TEST
Appears shortly after power is applied to the HP LaserJet 5Si MX series printer or 5Si series printer while the internal diagnostics of the internal printer components are being executed during a non-printing self test.
No action required.
If this message remains for over three minutes, turn the printer off and then back on.
If the message persists, verify that the Formatter connections are secure, then remove all optional single inline memory modules (SIMMs) and modular input/output (MIO) cards.
MIO CARD NOT READY 18.0.x
(x = 1 or 2 depending on the slot the MIO card is installed)
When the printer is turned on, the MIO cards perform a self-test to complete initialization.
Verify that the MIO card is an HP card.
No action required.
Allow the card time to initialize. If the error persists, turn the printer off and reseat or move the MIO card into another slot to test it.
Verify that cabling is not damaged or defective.
If the error message displays in the other slot, replace the MIO card.
MOPY xx OF y from TRAY n
This message indicates the progress of the current job.
No action required.
OFFLINE
This message appears whenever the device is stopped and can not receiving data or there are no device attendance or error messages pending at the display.
Press the ON LINE key to place printer back to READY .
PAPER DESTINATION = ALL BINS
Paper will be output to all available bins.
No action required.
PERFORM USER MAINTENANCE
This message indicates that the printer requires a formal maintenance procedure.
The message will appear every 300,000 pages and must be cleared for the printer to return to the READY state.
Perform maintenance using the Printer Maintenance Kit (C3971-67902).
To clear this message, turn SERVICE MESSAGE = OFF in the Configuration menu.
POWERSAVE ON
The printer is in Powersave mode.
No action required.
If a job is sent to the printer, the printer will warm up and the job will print after the fuser has warmed up (about 45 seconds.)
PRESS SELECT TO CANCEL JOB
This message appears to confirm that the currently active job has been cancelled.
Press SELECT to cancel a print job. It may take up to five minutes to cancel the job.
Press any other key to continue.
PRINTING CONFIGURATION PAGE
This message appears while the configuration page is printing.
No action required.
PRINTING DEMO PAGE
This message appears while the printer demo page is printing.
No action required.
PRINTING DISK DIRECTORY
This message appears when printing out the disk directory on the optional disk driver.
No action required.
PRINTING ERROR LOG
This message appears while the error log is being printed.
No action required.
PRINTING FONT LIST
This message appears while the font list pages are being printed. Note that PCL and PostScript(R) formats are the same.
No action required.
PRINTING PAPER PATH TEST
This message appears during a paper path test.
This test can print 1, 10, 50, 100, or 500 pages.
No action required. To stop the test manually, select Cancel Job in the printers Job Control menu.
PROCESSING JOB FROM ENV FEEDER
This message appears while the printer is processing data from an active I/O channel and the printer is pulling from the envelope feeder.
No action required.
PROCESSING JOB FROM TRAY X
This message appears while the printer is processing data from an active I/O channel.
x = tray number
1 = Tray 1
2 = Tray 2
3 = Tray 3
4 = 2000-Sheet Input Unit
No action required.
If an incorrect tray displays, check the tray and type settings. If the printer does not respond after pressing the control panel keys, turn the printer off and then back on to clear the error.
NOTE: If paper is loaded when the printer is in POWERSAVE , it may not be recognized. Open and close the affected tray when the printer is in READY mode.
READY
This default message appears whenever the printer is ready for data
There are no device attendance messages or errors pending.
No action required.
RESTORING FACTORY SETTINGS
This message appears during a Cold Reset. All printing environment parameters, personality and device defaults return the original factory default settings. When this has completed, the printer will display ONLINE or READY .
No action required.
SELECT LANGUAGE
This message appears after holding the SELECT button down while turning on the printer.
Press + to scroll through the available languages. Press SELECT to activate the language of choice.
Message
Description
Recommended Action
SERVICE MODE
This message appears on entry to the service mode.
Only a service technician can access the service mode.
No action required. To display the Service Mode menus, press ITEM . Press ON LINE to exit Service Mode .
SKIP DISK LOAD
This message appears when power is turned on while the MENUS key is held down. Indicates that the disk based system execution is disabled.
The message is displayed for one second, and then the printer will continue normal initialization.
No action required.
To reset the printer, turn the power off and then back on. Do not press and hold MENU while doing this.
TRAY X EMPTY
The indicated tray is empty.
Load paper into the indicated tray. If the message is intermittent or persists with paper in the tray, ensure that the black triangular-shaped paper-out flag is not stuck in the down position by rough media. Do this before opening the tray.
To check this flag without opening Tray 2, remove the Duplex Unit if it is present. Open the Front Access Door. This provides a clear view of the Tray 2 paper-out sensor flag.
To check this flag without opening Tray 3, use a flashlight to observe the paper-out flag. If either paper flag is damaged, replace the paper flag or replace the paper input unit.
If the printer is using Tray 2 or 3 and the message is accompanied by a clicking noise every few seconds, replace the Paper Input Assembly.
TRAY 4 EMPTY
Tray 4 is empty or not lifting.
Under normal operating conditions when Tray 4 is closed, the paper stack lifts until the paper is directly beneath the Tray 4 feed rollers.
The paper surface photosensor determines when the paper stack is lifted to its feed position. Mechanically, Tray 4 lifts when the tray is closed. When closed, a drive gear on Tray 4 engages with the drive mechanism located on the back side of the 2000-Sheet Input Unit.
A pilot locating pin and bushing are present to ensure that the gear from Tray 4 and the drive motor gear assembly engage properly. Once engaged, the rotating gears use a cable lift mechanism to lift the Tray 4 paper stack.
Tray 4 is not lifting and/or makes abnormal noises. Tray 4 is partially lifting or not lifting at all because paper loaded on the left side of the tray is blocking upward movement. A microswitch is defective or disconnected.
Verify that the 2000-Sheet Input Tray is present under the Paper Handling Options of the printer driver. Watch Tray 4 lift by opening the transfer door.
Open and close Tray 4. Remove any paper loaded in the left side of the tray.
TRAY N OPEN
The indicated tray is open.
Close the indicated tray.
TRAY 4 OPEN
This message might occur if the paper size Adjustable Back Plate is missing or not seated properly.
The printer will still function. Close the tray if open. Reseat or replace the adjustable plate.
TRAY X LIFTING
This message indicates that an input tray is in the process of lifting the paper source to the top of the tray for proper feeding (where X is an input tray number).
No action required.
WARMING UP
This message appears while the fuser is warming up.
No action required.

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Attendance messages

Attendance messages communicate that an action must be performed, such as added media or clearing a paper jam.

Message
Description
Recommended action
13.x PAPER JAM CLEAR 1 PAGE or 13.x PAPER JAM CLEAR n PAGES or 13.0 PAPER JAM CLEAR PRINTER
This message appears when a paper jam occurs anywhere in the paper handling system, including both the 2000-sheet tray and the multi-bin mailbox.
The entire paper path must be cleared before the printer can continue printing. The "n" represents how many pages are inside the print mechanism. If a paper jam is detected immediately after turning the printer off and restarting it, the generic message 13.0 PAPER JAM CLEAR PRINTER will be displayed.
For the Error Log, paper jams will be logged by each individual location in the paper path:
13.0 Non-specific paper (above)
13.1 Paper feed 1, Paper Late
13.2 Paper feed 1, Paper Stopped
13.3 Fuser output, Paper Late
13.4 Fuser output, Paper Stopped
13.5 Face down output, Paper Late
13.6 Face down output, Paper Stopped
13.7 2-sided turn around, Paper Late
13.8 2-sided turn around, Paper Stopped
13.9 2-sided path, Paper Late,
13.10 2-sided path, paper stopped
13.11 Optional input device jam
13.12 Option output device jam
13.13 Fuser accordion jam
13.14 engine could not eject paper
(See also 2000-Sheet Input Unit Error Codes and Multi-Bin Mailbox Error Codes listed below.)
Clear the jammed paper.
To return the printer to a Ready state, open and close the top printer door (the door that allows access to the print cartridge).
CLEAR JAMMED STAPLE 13.10.03
This Attendance message indicates that there are staples jammed in the stapler.
To clear the jam, open the Stapler Top Cover Assembly by pressing the green tab with the thumb and pulling the green circular tab with the forefinger.
Remove loose or damaged staples from the stapler. Push the circular tab to snap it back into place. Close the Top Cover Assembly.
NOTE: Do not remove the flat wires (staples) that are in the path of the stapler. If they are removed, up to 12 documents might not staple because the stapler will need to reload before stapling again.
CLOSE MOPIER COVERS
For the HP LaserJet 5si Mopier.
One of the printer's covers or doors is not firmly closed, or the print cartridge is not installed correctly.
Make sure that the print cartridge is fully seated and the printer's top cover or doors (left, front, and right) are firmly closed.
CLOSE PRINTER COVER
The printer's cover is not firmly latched or properly closed.
Ensure that the Top Cover, Rear Fuser Access Door and the Right Paper Path Access Door (below Tray 1) are firmly closed.
INPUT DEVICE FEED PATH OPEN
An external input device, such as the 2000-Sheet Input Tray (Tray 4) is disrupting the paper path.
Check the feed path, covers, and doors on the external input device(s).
INPUT OPERATION CONDITION xx.1y
This message indicates that an optional input device has a condition that needs to be corrected before printing can resume.
(Where x is the defined device and yy is the error code.)
Device is defined as:
0 Paper Handling Controller (PHC)
1 First device attached to PHC
2 Second device attached to PHC
3 Third device attached to PHC
4 Fourth device attached to PHC
5 Fifth device attached to PHC
Refer to the specific device User’s Manual or Printer’s Service Manual for possible error codes.
Check the indicated input device and correct the error condition.
Turn the printer off and then back on.
Print a PCL (printer command language) configuration pages to verify that all devices are shown as installed.
Message
Description
Recommended Action
INSTALL print cartridge
The print cartridge is not installed or is not installed correctly.
The print engine detects the presence of the print cartridge by reading the voltage at the Toner Registration/Toner Sensor on the High-voltage Power Supply.
Insert a new print cartridge or make sure that the cartridge is fully seated and the covers are fully closed.
If the error persists, check the print cartridge and High-voltage Power Supply contacts for visible damage or replace the print cartridge.
LOAD ENV FEEDER <media type> <paper size>
The printer received a request for a media type or paper size not available in the printer.
Load the envelope tray with the requested media or cancel the job and resend.
LOAD TRAY x <media type> <paper size>
The printer received a request for a media type or paper size not available in the printer.
Load the indicated tray with the requested media or cancel the job and resend.
MANUAL FEED TRAY 1 <media type> <paper size>
The printer received a request for a media of a certain type and size to be manually fed in Tray 1.
Load the correct media in the tray. If the correct media is already loaded, press ON LINE so the printer will load the media.
OUT OF STAPLES
The staple cartridge is empty.
Replace the staple cartridge.
NOTE: The stapler retains some staples; do not remove them. Only remove and replace the cartridge.
OUTPUT DEVICE DELIVERY PATH OPEN
This message appears for one of the following reasons:
  1. An external output device, such as the Multi-Bin Mailbox, is disrupting the paper path.
  2. The stapler's top cover is open. Two interlock switches detect whether the stapler's top cover is closed.
Ensure that the mailbox is installed tightly against the printer (especially at the top of the mailbox).
Carpeting and/or uneven flooring might cause the top of the mailbox to move away from the printer, which causes this error to occur.
Close the stapler's top cover; the printer will reset.
OUTPUT OPERATION CONDITION x.yy
An external output device has a condition that needs to be corrected before printing can resume.
x = output device
0 = Paper Handling Controller
2 = Multi-Bin Mailbox
3 = Stapler
yy = condition code
For the Multi-Bin Mailbox:
01 = Face-Up Bin is not installed.
Turn the printer off and then back on.
Print PCL configuration pages to verify that all devices appear to be installed.
Check the indicated output device and correct its condition.
Check C-Link cables for proper connection.
For the Multi-Bin Mailbox with Stapler, ensure that the Face-Up Bin is properly installed.
REMOVE PAPER FROM TOP OUTPUT BIN or REMOVE PAPER FROM OPTIONAL OUTPUT BIN n
The destination output bin is full and the printer will not send any more pages to that bin.
Remove the paper from the indicated output bin.
STAPLER ALIGN ERROR
The paper is misaligned in the stapler and cannot be stapled.
Remove the paper from the stapler and resend the job.
STAPLER LIMIT REACHED
The stapler has reached its maximum of 20 sheets to be stapled.
Remove the 20 sheets from the bin.
The printer automatically continues and staples the remaining pages separately.
TONER LOW
The print cartridge is low on toner. The printer behaves according to the setting for the menu item TONER LOW. It either stays Online and continues to print (TONER LOW = CONT) or it goes offline and stops printing (TONER LOW = STOP).
Shake the print cartridge or replace it.
If the TONER LOW message remains and no other conditions are present, printing automatically continues, but the print quality will gradually degrade. If the message persists, check the contact points on the left end of the print cartridge and inside the print cartridge cavity.
Replace the print cartridge if the print cartridge becomes empty (empty pages print out after a gradual fade) or if the contacts are damaged.
TRAY 2 EMPTY
This message appears when the printer is brought out of Powersave mode by pressing the ON LINE key, even though Tray 2 has paper in it.
Clear the message by opening Tray 2 and closing it again.
To prevent the message from appearing, turn POWERSAVE = OFF in the Configuration Menu of the printer.

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Error messages

Error messages communicate errors that prevent the printer from completing a print job. The Auto Continue setting affects all errors in this category (with the exception of 41.3 IMPROPER PAPER SIZE ). If the Auto Continue setting is on when an error occurs, the error message will display, and the printer will go offline for ten seconds before returning to an Online state. If Auto Continue is off, the error message will remain on the display until the Select key is pressed, turn the printer off and restart it, or have the printer serviced (depending on the error and the situation).

Message
Description
Recommended action
20 MEMORY OVERFLOW DATA LOST
The printer received more data from the computer than can fit in its available user memory.
It may be necessary to transfer too many macros or soft fonts, or graphics that were too complex.
Press SELECT to print the data residing in the printer buffer (data loss may result), then simplify the print job or install additional memory.
21 PRINT OVERRUN DATA LOST
The data (dense text, rules, raster, or vector graphics) sent to the printer were too complex.
Press SELECT to resume printing.
Some data may be lost.
Try to simplify the print job by using fewer graphics. If you must print the job as is, set PAGE PROTECT = ON in the Configuration menu, print the job, then return PAGE PROTECT = AUTO .
Do not leave Page Protect set to ON, as it will degrade the printer's performance.
22 PARALLEL IO ERROR CHECK SETUP
The computer and printer are not communicating because of improper signal protocols.
This is an I/O buffer overrun error.
Press SELECT to clear the error message (data will be lost).
Check for loose cable; use a high-quality (IEEE 1284 Standard) cable.
22 HP MIO 1 IO ERROR CHECK SETUP
This is an I/O buffer overrun error on the printer’s upper slot HP MIO card.
Press SELECT to clear the error message (data will be lost).
If using an I/O card, see the manual for that device or contact a local dealer. If on a network, contact a network administrator.
22 HP MIO 2 IO ERROR CHECK SETUP
This is an I/O buffer overrun error on the printer’s lower slot HP MIO card.
Press SELECT to clear the error message (data will be lost).
If using an I/O card, see the manual for that device or contact a local dealer. If on a network, contact a network administrator.
30.1.1 DISK FAILURE
Optional disk accessory has failed self-test.
Press SELECT to continue.
31.1.1 DISK NOT INITIALIZED
Optional disk accessory is not properly initialized.
If proper initialization command is sent to disk, the message may be removed.
Press SELECT to continue.
Send proper initialization command to initialize the optional disk accessory
40.X HP MIO ERROR
An abnormal connection break in the specified MIO card occurred while transferring data from the computer.
40.1 HP MIO 1 port (upper slot)
40.2 HP MIO 2 port (lower slot)
Press SELECT to continue. Any data in the MIO data stream will be lost and the current print job at the port in question will be canceled.
The physical port will be removed from the list of active ports and the system will continue operating with all other active ports.
Cycle the printer's power to replace the port on the list of active ports.
41.x GENERAL MISPRINT ERROR
A temporary (non-fatal) printing error occurred:
41.1 General Misprint Error
41.2 Beam Detect Malfunction
During the image writing process, a laser beam sweeps across the image drum as it generates the page image. At the end of each sweep, the beam strikes the beam detect lens, generating the Beam Detect Signal (BD). The BD signal is sent to the DC Controller, where it is converted to an electrical signal used to synchronize the output of data (VDO) for one sweep (scan line) and to diagnose problems with the laser diode or scanner motor.
A beam detect malfunction can occur during this process and cause the 41.2 error.
41.3 Improper Paper Size
41.4 No Video Sync
41.5 Noisy Video Sync Req Signal
Remove the page from the output bin and press Select .
The page containing the error will automatically be reprinted.
41.3 Make sure tray size matches the size of the paper.
42.01.01 or 42.06.01 Error
This is a hardware related error that is not found in the manual
This error is similar to a 79 Service error.
Follow steps for troubleshooting 79 errors.
If the error will not clear, the formatter PCA may need to be replaced by a service technician.
Message
Description
Recommended action
BINDING AGENT OUT <outbin name>
An optional output device equipped with a binder is out of source material.
(For example, a stapler is out of staples.)
The binder name is the string identified in <outbin>.
Refill the output device.
BINDER ALIGN ERROR <outbin name>
An optional output device equipped with a binder (for example, a stapler), has misaligned the paper to be bound.
The binder name is string identified in <outbin name>.
Remove misaligned media from binder.
BIND LIMIT REACHED
An optional output device equipped with a binder (for example, a stapler), has reached the maximum amount of media it is capable of processing.
The binder name is a string identified in <outbin name>.
Remove the media from output device.
BINDER MALFUNCTION <outbin name>
An optional output device equipped with a binder (for example, a stapler) has encountered an error condition.
The binder name is a string identified in <outbin name>.
Refer to the product'sUser’s Manual for output device.

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Service messages

Service messages communicate a failure condition with the printer. Clear most instances of service messages in the table below by following the Recommended Action (usually resetting the printer or turning the printer off and back on). If a service message continues, contact HP for service options.

Message
Description
Recommended action
50.x FUSER ERROR CYCLE POWER
A hardware error has occurred with the fuser:
50.1 fuser low temperature failure
50.2 fuser warm-up failure (timed out)
50.3 fuser over temperature failure
50.4 bad fuser
50.5 fuser malfunction
Turn the printer off for at least 15 minutes and then turn it back on.
If the error continues, call a local dealer or HP service representative.
For a 50.3 error, perform the above action then turn POWERSAVE to OFF in the Configuration menu of the Control Panel
51.x ERROR CYCLE POWER
The printer detected a temporary error condition:
51.1 beam detect malfunction
51.2 laser malfunction
Turn the printer off and then back on.
Reseat print cartridge or try a different cartridge.
If the error continues, call the reseller or HP service representative.
52.x ERROR CYCLE POWER
The printer identified an internal service error.
52.1 scanner startup failure
52.2 scanner rotation failure
Turn the printer off and then back on. Reseat print cartridge or try a different cartridge. If the error continues, call the reseller or HP service representative.
53.xy.zz MEMORY ERROR CYCLE POWER
An error occurred during configuration and validation of SIMM memory:
X - Hardware type
0: ROM
1: RAM
Y - Hardware device
0: on board RAM/ROM
1: SIMM slot one
2: SIMM slot two
3: SIMM slot three
4: SIMM slot four
ZZ - Error number
0: Unsupported memory
1: Unrecognized memory
2: Unsupported memory size
3: Failed RAM test
4: Exceeded maximum RAM size
5: Exceeded maximum ROM size
6: Invalid SIMM speed
7: SIMM reporting incorrectly
8: SIMM RAM parity error
9: (unused)
10:
Ensure that the SIMM board is installed properly.
Replace the SIMM that caused the error.
NOTE: If no replacement SIMM is available, press Select to continue. The SIMM that caused the error will not be configured. If the SIMM device has more than one bank of memory, the good banks will be configured.
Message
Description
Recommended action
54 2-SIDED ERROR CHECK DUPLEXER
A malfunction has occurred in the duplexing unit.
Check the documentation supplied with the duplexing unit.
Remove and reseat the duplex unit.
The job may have to be canceled, and the duplexing unit removed for repair.
55.xx ERROR PRESS SELECT KEY
Indicates that a problem exists between the formatter PCA and the print engine
Turn the printer off and then back on.
If the error continues, contact the reseller or HP service representative.
56.x ERROR PRESS SELECT KEY
An invalid input source or output destination has been selected.
x = 1: invalid input source
x = 2: invalid output source
Check the installed I/O devices.
Reselect a valid device.
57.x FAN FAILURE CALL SERVICE
Fan motor failure.
Turn the printer off and then back on.
If the message continues, contact the reseller or HP service representative.
58.x PRINTER ERROR CYCLE POWER
Tray lifter malfunction.
x = 1: Tray 2 lifter
x = 2: Tray 3 lifter
x = 3: Tray 1 lifter
x = 4: Tray 4 lifter
Press SELECT to continue. The faulty tray will be ignored until the next time the printer is turned off and restarted.
If the message continues, change to a different input tray and contact the reseller or HP service representative for service.
59.x PRINTER ERROR CYCLE POWER
x = 1: Main motor start up failure
x = 2: Main motor rotation failure
Turn the printer off, then on again.
If the message continues, contact the reseler or HP service representative for service.
61.x PRINTER ERROR CYCLE POWER
The printer encountered a parity error when accessing either internal memory (x = 0), or SIMM memory (x = 1 through 4)
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
62.x PRINTER ERROR CYCLE POWER
The printer encountered a problem when accessing either internal memory (x = 0), or SIMM memory (x = 1 through 4)
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
64 PRINTER ERROR CYCLE POWER
Indicates a scan buffer error.
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
65 PRINTER ERROR CYCLE POWER
Indicates a dynamic RAM controller error.
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
Message
Description
Recommended Action
66.x.yy DEVICE ERROR CYCLE POWER
Indicates a paper handling controller error.
x = Paper Handling Device:
0 = External Paper Handling PCA
1 = First device attached to EPH
2 = Second device attached to EPH
3 = Third device attached to EPH
4 = Fourth device attached to EPH
5 = Fifth device attached to EPH
yy = Paper Handling Device Error
01 = Unable to communicate with EPH
02 = Out of sequence packet
03 = Bad transaction
04 = Invalid status bits
05 = Invalid status code
06 = Invalid device specified
07 = Invalid tray specified
08 = Invalid bin specified
09 = invalid number of special purpose bytes
10 = Invalid number of NVEE bytes
11 = General EPH malfunction
12 = Bad EPH RAM
13 = EPH ROM checksum error
14 = Faulty EPH FIFO
15 = EPH cannot communicate with device
16 = EPH never ready during init.
17 = FIFO empty when expecting data
18 = FIFO full when tray to send data
19 = Invalid acknowledgment
20 = Page acknowledgment timeout
21 = Inconsistent paper size
22 = Wrong page acknowledged
23 = Device never ready during init.
24 = Negative rack. of ready tray
31 = Printer not supported by Paper Handling Device 1
32 = Printer not supported by Paper Handling Device 2
33 = Printer not supported by Paper Handling Device 3
34 = Printer not supported by Paper Handling Device 4
35 = Printer not supported by Paper Handling Device 5
41 = Device 1 reports invalid configuration
42 = Device 2 reports invalid configuration
43 = Device 3 reports invalid configuration
44 = Device 4 reports invalid configuration
45 = Device 5 reports invalid configuration
(See also 2000-Sheet Input Unit Error Codes and Multi-Bin Mailbox Error Codes listed below.)
NOTE: For other error codes, refer to the documentation for the specific device.
Turn the printer off, then on again. if the message persists: For error codes 1-22, 24:
  1. Check the cabling between the printer and the device.
  2. Check the mechanical interface between the printer and the device.
  3. Contact the reseller or HP service representative for service.
For error code 23:
  1. Check the cabling between the printer and the device.
  2. Check the mechanical interface between the printer and the device.
  3. Contact the reseller or HP service representative for service.
For error codes 31-35, verify that the device is supported. If device is supported:
  1. Check the cabling between the printer and the device.
  2. Check the mechanical interface between the printer and the device.
  3. Contact the reseller or HP service representative for service.
For error codes 41-45, verify proper configuration for device. If configuration is correct:
  1. Check the cabling between the printer and the device.
  2. Check the mechanical interface between the printer and the device.
  3. Contact the reseller or HP service representative for service.
Message
Description
Recommended Action
67 PRINTER ERROR
Indicates a miscellaneous interface hardware error.
Turn the printer off, then on again. If the message continues, contact the reseller or HP service representative for service.
68 ERROR CHECK CONFIGURATION
Non-volatile memory (NVRAM) error.
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
68 NVRAM FULL CHECK CONFIGURATION
The NVRAM is full. The printer will go to an off line state.
Press SELECT . The printer will perform a cold reset and display the RESTORING FACTORY SETTINGS message.
When initialization is complete, the printer will automatically go to the Online state.
If the message continues, contact the reseller or HP service representative for service.
70 OR 71 ERROR CHECK CONFIGURATION
A language (personality) SIMM problem was identified.
The SIMM is not compatible with the firmware.
Remove or replace the language (personality) SIMM.
79 SERVICE(xxxx) CALL SERVICE
An unrecoverable firmware error has occurred.
The number (xxx) following the error indicate the specific error.
Record the error message and the four digit code before continuing.
Turn the printer off, then on again.
If the message persists:
  1. Remove the SIMMs one at a time and then turn the printer off, then on again to isolate.
  2. Remove the MIO cards one at a time and then turn the printer off, then on again to isolate. Try using the parallel interface, if possible.
  3. If the message continues, contact the reseller or HP service representative for service.
80 SERVICE(xxxx) CALL SERVICE
Indicates an unrecoverable HP Modular I/O (HP MIO) protocol error.
This indicates a catastrophic system condition.
Turn the printer off, then on again.
Sometimes this error can be resolved by upgrading the MIO firmware. For more information, refer to HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting
If the message continues, contact the reseller or HP service representative for service.

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2000-sheet input unit paper jam error codes

Message
Description
Recommended action
13.xx.1y PAPER JAM
xx = error code
y = device number (1 through 5)
1 = first device attached to EPH
2 = second device attached to EPH
3 = third device attached to EPH
4 = fourth device attached to EPH
5 = fifth device attached to EPH
13.17.1y = Jam at entry to the transfer assembly. Paper did not reach the entry sensor on time.
13.33.1y = Jam at entry to the transfer assembly. Paper stayed at sensor longer than expected.
13.49.1y = Jam at entry to the transfer assembly when the printer was turned on.
13.27.1y = Jam at exit of transfer assembly. Paper did not reach exit sensor on time.
13.43.1y = Jam at exit of transfer assembly. Paper stayed at sensor longer than expected.
13.59.1y = Jam at exit of transfer assembly. Paper in transfer assembly when the printer was turned on.
Clear the jammed paper.
Check the sensor in the transfer assembly of the 2000-sheet feeder.

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2000-sheet input unit device error codes

Message
Description
Recommended action
66.0X.0Y
Where:
x = device number (1 through 5)
y = error code
66.0x.01 = Feed motor malfunction
66.0x.02 = Lifter malfunction
66.0x.03 = Both feed motor and lifter malfunction
Check pick-up assembly cabling.
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
Message
Description
Recommended Action
13.0x.xy
Where:
x = error code (in both positions)
y = device number (1 through 5)
13.01.1y Jam in flipper assembly
13.02.2y Jam in flipper assembly
13.03.3y Jam along transfer belt
13.04.4y Jam in delivery head
13.05.5y Jam in delivery head
13.06.6y Jam along transport belt during reset process
13.07.7y Jam in input paper guide
Clear jammed paper. Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.

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Multi-bin mailbox device error codes

Message
Description
Recommended action
66.x.yy
Where:
x = device number (1 through 5)
yy = error code
66.x.01
Home reference not found
Turn the printer off, then on again.
If the message continues, contact the reseler or HP service representative for service.
66.x.02
One or more bins not found
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
66.x.03
Delivery head rollers not sliding
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
66.x.04
Transport belt stopped, too many retries to start
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
66.x.05
Transport belt stopped, too many retries to start
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
66.x.06
66.x.07
Communication or protocol error
Turn the printer off, then on again.
If the message continues, contact the reseller or HP service representative for service.
80, 81, 82 , and86 SERVICE (XXXX) CALL SERVICE
Catastrophic System Message.
An unrecoverable MIO protocol error occurred. The numbers (xxxx) following the error indicate the specific error. (81 and 82 errors refer to MIO card slots #1 and #2 respectively.)
Record the error message and the 4-digit code before continuing. Cycle the power.
If the message persists, remove the MIO cards one at a time and cycle the power to isolate the problem.
Try using the parallel interface, if possible.
Replace the defective MIO card. If it is an HP card, include the 4-digit error code with the defective MIO card and return it to HP for evaluation. Replace the Formatter PCA.

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Unidentifiable error messages

Any message displayed on the printer’s control panel that is not identifiable by referencing the printer’s support literature may be generated by a software application or operating system that is associated with the job currently printing. These messages are not listed in this document and information must be obtained from the specific software vendor.

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