Unplug the power cord from the printer, and then allow the printer to cool.
Figure 1: Power cord location
Open the door and remove the print cartridge.
Figure 2: Opening the door and removing the print cartridge
Locate the pickup roller inside the printer. It is the large gray roller in the center, behind where the print cartridge was before it was removed.
Figure 3: Locating the pickup roller
WARNING: Avoid touching the transfer roller while removing and replacing the pickup roller. The transfer roller is the black, sponge rubber roller that is under the print cartridge area. A sheet of paper may be used to cover the transfer roller while removing or replacing the pickup roller.
Rotate the bottom of the pickup roller towards the front of the printer.
Figure 4: Rotating the bottom of the pickup roller
Gently pull the pickup roller straight out.
Figure 5: Pulling the pickup roller straight out
Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.
Figure 6: Dampening a lint-free cloth with isopropyl alcohol
WARNING: Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
Figure 7: Wiping the roller to remove dirt and debris
Allow the pickup roller to completely dry before reinstalling it in the printer.
Figure 8: Allowing the roller to dry completely before reinstalling
Position the top of the pickup roller in the slots.
NOTE: The top of the pickup roller has round tabs. The bottom of the pickup roller has rectangular tabs. The flat side of the pickup roller goes to the back of the printer.
Figure 9: Positioning the roller in the slots
Rotate the bottom of the pickup roller towards the back of the printer. The roller will “snap” into place when properly seated.
Figure 10: Rotating the bottom of the new pickup roller
Reinstall the print cartridge and close the printer door.
Figure 11: Reinstalling the print cartridge
Reconnect the power cord of the printer in to turn the printer back on. The HP LaserJet 1100/1100A may pull a blank piece of paper through the printer.