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HP LaserJet 8100 Series Printers - Printer Control Panel Messages

Introduction

The table below explains messages that might display on the HP LaserJet 8100 family printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following.

If a message persists:

  • Requesting that you load a tray or if a message indicates that a previous print job is still in the printer’s memory, press GO to print or press CANCEL JOB to clear the job from the printer’s memory.

  • After performing all of the recommended actions, contact an HP-authorized service or support provider.

    NOTE: Not all messages are described in this document (many are self-explanatory). Some printer messages are affected by the AUTO CONTINUE and CLEARABLE WARNING settings from the Configuration Menu in the printer’s control panel.

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Using the Printer Online Help System

This printer features an online Help system that provides instructions for resolving most printer errors. Certain control panel error messages alternate with instructions on accessing the online help system.

Whenever a ? appears in an error message, or a message alternates with FOR HELP PRESS THE ? KEY, press the ITEM key to navigate through a sequence of instructions.

To exit the online Help system, press GO.

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Printer Messages

Message
Explanation
ACCESS DENIED
MENUS LOCKED
The printer control panel function that you are trying to access has been locked to prevent unauthorized access.
See your network administrator.
BAD DUPLEXER
CONNECTION
The duplexer is not connected properly.
Turn the printer off. Reinstall the duplexer. Turn the printer back on.
CHECK INPUT
DEVICE
alternates with
PAPER PATH OPEN
PLEASE CLOSE IT
The optional input tray cannot feed paper to the printer because a door or paper guide is open.
Check the doors and paper guides.
CHECK OUTPUT
DEVICE
alternates with
CLOSE OUTPUT DELIVERY PATH
The optional output device is not properly connected to the printer.
A proper connection must be made for printing to continue.
CHECKING PAPER
PATH
The engine is rolling its rollers to check for possible paper jams.
CHOSEN LANGUAGE
NOT AVAILABLE
A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.
Print the job using a driver for a different printer language or add the requested language to the printer (if available).
Press GO to continue.
CLOSE RIGHT DOOR
The right access door is open and must be closed for printing to continue.
CLOSE TOP OR
LEFT DOOR
Either the top cover or the left door is open and must be closed for printing to continue.
DISK DEVICE
FAILURE
The EIO disk had a critical failure and can no longer be used.
Remove the EIO disk and replace it with a new one.
DISK FILE
OPERATION FAILED
The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory.
Message
Explanation
DISK
FILE SYSTEM IS FULL
Delete files from the EIO disk and then try again. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information.)
DISK IS
WRITE PROTECTED
The EIO disk is protected, and no new files can be written to it.
Disable the write protection through HP LaserJet Resource Manager.
EIO n DISK
INITIALIZING
The disk accessory card takes a long time to initialize. The first parameter is the accessory slot number for this disk accessory card.
EIO n DISK
NOT FUNCTIONAL
The EIO disk is not working correctly.
Remove the EIO disk from the slot indicated. Replace it with a new EIO disk.
EIO n
INITIALIZING
alternates with
DO NOT POWER OFF
Wait for the message to disappear (approximately 5 minutes). If the printer EIO card is operating correctly and communicating with the network, this message disappears after approximately one minute, and no action is required.
If the EIO card is unable to communicate with the network, this message remains for five minutes and then disappears. In this case, the printer is not communicating with the network (even though the message is no longer present). The problem may be a bad EIO card, a bad cable or connection on the network, or a network problem. Contact your network administrator.
EIO n DISK
SPINNING UP
The disk accessory card takes a long time to initialize. The first parameter is the accessory slot number for this accessory card.
ENV FEEDER LOAD
[TYPE] [SIZE]
Load the requested envelope type and size into the envelope feeder.
Make sure that the envelope size and type are set correctly from the Paper Handling Menu in the printer's control panel.
Press GO if the desired envelope is already loaded in the feeder.
Press - VALUE + to scroll through the available types and sizes.
Press SELECT to accept the alternate type or size.
EXTERNAL DEVICE
INITIALIZING
When an external paper-handling device is connected to the printer, it must have 10 seconds to initialize after boot or after coming out of Power Save mode.
Message
Explanation
FINISHER LOW ON
FINISHING AGENT
The finishing device is running out of its finishing material and needs to be refilled.
FLASH DEVICE
FAILURE
The flash DIMM had a critical failure and no longer can be used.
Remove the flash DIMM and replace it with a new one.
FLASH FILE
OPERATION FAILED
The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory.
FLASH FILE
SYSTEM IS FULL
Delete files from the flash DIMM. Use HP LaserJet Resource Manager to download or delete files and fonts. (See the software help for more information.)
FLASH IS
WRITE PROTECTED
The flash DIMM is protected and no new files can be written to it.
Disable the write protection through HP LaserJet Resource Manager.
INPUT DEVICE
CONDITION xx.yy
An input paper-handling device has a condition that needs attention before printing can resume.
See the documentation that came with the paper-handling device for assistance.
INSTALL TONER
CARTRIDGE
The print cartridge has been removed and must be replaced for printing to continue.
INSTALL TRAY X
The specified tray is not installed and must be inserted and closed for printing to continue.
LOADING
PROGRAM <number>
alternates with
DO NOT POWER OFF
Programs and fonts can be stored on the printer’s file system. At bootup, these entities are loaded into RAM. (These entities can take a long time to load into RAM, depending on the size and number of entities that are being loaded.) The <number> specifies a sequence number, indicating the current program being loaded.
MANUALLY FEED
[TYPE] [SIZE]
Load the requested paper into Tray 1.
Press GO if the desired paper is already loaded in Tray 1.
MEMORY FULL
STORED DATA LOST
There is no available memory in the printer. The current job might not print correctly, and some resources (such as downloaded fonts or macros) might have been deleted.
You might want to add more memory to the printer.
Message
Explanation
MEMORY SETTINGS
CHANGED
The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.
You might want to change memory settings for I/O Buffering and Resource Saving (although default settings are usually best) or add more memory to the printer.
MEMORY SHORTAGE
JOB CLEARED
The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.
Press GO to continue.
Change the Resource Saving setting from the printer’s control panel or add more memory to the printer.
MEMORY SHORTAGE
PAGE SIMPLIFIED
The printer had to compress the job in order to fit it in available memory. Some data loss might have occurred.
Press GO to continue.
The print quality of these pages may not be acceptable. Reduce the complexity of these pages and reprint them. You might want to add more memory to the printer.
OFFLINE
Press GO to place the printer online.
OUTPUT BIN FULL
CLEAR (BIN nnn)
n (bin name)
The output bin is full and needs to be emptied.
OUTPUT DEVICE
CONDITION xx.yy
A recoverable error occurred in an external paper-handling device.
Push the mailbox away from the printer and then reattach it.
If this message persists, contact an HP-authorized service or support provider.
PERFORM PRINTER
MAINTENANCE
To ensure optimum print quality, the printer prompts you to perform routine maintenance every 350,000 pages.
RAM DISK DEVICE
FAILURE
The RAM disk had a critical failure and can no longer be used.
Turn the printer off and then turn the printer on to clear the message.
Message
Explanation
RAM DISK FILE
OPERATION FAILED
The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory.
RAM DISK FILE
SYSTEM IS FULL
Delete files and then try again; or, turn the printer off and then turn it on to delete all files on the device. (Delete files using HP LaserJet Resource Manager or another software utility. See the software help for more information.)
If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s control panel.
STAPLER LOW
ON STAPLES
The stapler device is running out of staples and needs to be refilled.
STAPLER OUT OF
STAPLES
The stapler device is out of staples and needs to be replaced.
TONER LOW
The print cartridge is almost out of toner.
If the TONER LOW message displays but the printer continues printing, TONER LOW is set to CONTINUE (the default setting).
If the printer stops printing when low toner is detected, TONER LOW is set to STOP. To resume printing, press GO.
The printer will continue to display the message until you replace the print cartridge.
TRAY x EMPTY
Load the empty tray (x) to clear the message.
If you do not load the specified tray, the printer will continue printing from the next available tray, and the message will continue to display.
Message
Explanation
TRAY x LOAD
[TYPE] [SIZE]
Load the requested paper into the specified tray (x).
Make sure that the trays are correctly adjusted for size. The tray type settings (and size for Tray 1) must be set from the printer’s control panel.
If you are trying to print A4 or letter-sized paper and this message appears, make sure that the default paper size is set correctly from the Printing Menu in the printer’s control panel.
Press GO to print from the next available tray.
Press - VALUE + to scroll through the available types and sizes.
Press SELECT to accept the alternate type or size.
TRAY 2 LOAD
LEGAL
(or similar messages requesting that you load paper)
Load the requested paper into the indicated tray, or press SELECT to override the message and print on a loaded paper size.
If printing does not continue, press GO.
UNABLE TO
MOPY JOB
Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.
UNSUPPORTED SIZE
IN TRAY [YY]
An external paper-handling device detected an unsupported paper size. The printer will go offline until the condition is corrected.
USE [TYPE]
[SIZE] INSTEAD?
If the requested paper size or type is not available, the printer asks if it should use another paper size or type, instead.
Press - VALUE + to scroll through the available types and sizes. Press SELECT to accept the alternate type or size.
WAIT FOR PRINTER
TO REINITIALIZE
The RAM disk setting has been changed from the printer’s control panel. This change will not take effect until the printer reinitializes.
If you change the mode of the external device, turn the printer off, turn the printer on, and wait for the printer to reinitialize.
WRONG ENVELOPE
FEEDER INSTALLED
The envelope feeder that you are trying to install will not work for this printer.
Make sure that the envelope feeder is installed correctly.
XX.YY
PRINTER ERROR
PRESS GO TO
CONTINUE
A printer error has occurred that can be cleared by pressing GO in the printer’s control panel.
Message
Explanation
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location. Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider.
20 INSUFFICIENT
MEMORY
alternates with
PRESS GO TO
CONTINUE
The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press GO to print the transferred data (some data might be lost); then, simplify the print job or install additional memory.
21 PAGE TOO
COMPLEX
alternates with
PRESS GO TO
CONTINUE
The data (dense text, rules, raster, or vector graphics) sent to the printer was too complex.
Press GO to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in the printer control panel, set PAGE PROTECT=ON, print the job, and then return PAGE PROTECT=AUTO. Do not leave PAGE PROTECT=ON; it might degrade performance.
If this message appears often, simplify the print job.
22 EIO x
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol may be in use.
Press GO to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an HP-authorized service or support provider.
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.)
This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer.
Press GO to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support provider.
Message
Explanation
40 EIO x BAD
TRANSMISSION
alternates with
PRESS GO TO
CONTINUE
The connection has been broken between the printer and the EIO card in the specified slot.
Press GO to clear the error message and continue printing.
41.3 UNEXPECTED
PAPER SIZE
The paper size on which you are trying to print is not the same as the control panel setting for Tray 1.
Reload the tray with the correct paper size.
Make sure that the control panel setting for Tray 1 or the Envelope Feeder is correctly adjusted for size. (The printer will continue trying to print the job until size settings are correct.)
After performing the actions above, press GO twice. The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.)
41.x PRINTER ERROR
alternates with
PRESS GO TO
CONTINUE
A temporary printing error occurred.
Press GO. The page containing the error will automatically be reprinted if jam recovery is enabled.
If the error does not clear, turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
50.x FUSER ERROR
An internal error has occurred. Turn the printer off and then turn the printer on.
The message might clear and then reappear when the next print job is sent. If this message persists, contact an HP-authorized service or support provider.
51.x or 52.x
PRINTER ERROR alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
Message
Explanation
53.xy.zz
PRINTER ERROR
There is a problem with the printer’s memory. The DIMM that caused the error will not be used. Values of x, y, and zz are as follows:
x = DIMM type 0 = ROM 1 = RAM
y = Device location 0 = Internal memory (ROM or RAM) 1 to 3 = DIMM slots 1, 2, or 3
zz = Error number
You might need to replace the specified DIMM. Turn the printer off and then replace the DIMM that caused the error.
If this message persists, contact an HP-authorized service or support provider.
55.xx PRINTER
ERROR
alternates with
PRESS GO TO
CONTINUE
A temporary printing error occurred.
Press GO. The page containing the error will automatically be reprinted if jam recovery is enabled.
If the error does not clear, turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
56.x PRINTER
ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
57.x
PRINTER ERROR
alternates with CYCLE POWER TO CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
58.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
59.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
62.x
PRINTER ERROR
There is a problem with the printer’s memory. The x value refers to the location of the problem:
0 = Internal memory 1 to 3 = DIMM slots 1, 2, or 3
You might need to replace the specified DIMM.
If this message persists, contact an HP-authorized service or support provider.
64
PRINTER ERROR
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
66.xy.zz INPUT
DEVICE FAILURE
alternates with
CHECK CABLES AND
CYCLE POWER
An error occurred in an external paper-handling device.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
66.00.xx
Service ERROR
alternates with
CHECK CABLES AND
CYCLE POWER
An error occurred in an external paper-handling device.
Turn the printer off. Disconnect the cables to all external paper-handling devices and then reconnect them. Turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
68 NVRAM ERROR
CHECK SETTINGS
An error occurred in the printer’s nonvolatile memory (NVRAM), and one or more printer settings have been reset to the factory default.
Print a configuration page and check the printer settings to determine which values have changed.
If this message persists, contact an HP-authorized service or support provider.
Message
Explanation
68 NVRAM FULL
CHECK SETTINGS
The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been reset to the factory defaults.
Print a configuration page and check the printer settings to determine which values have changed.
Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used.
If this message persists, contact an HP-authorized service or support provider.
69.x
PRINTER ERROR
alternates with
CYCLE POWER TO
CONTINUE
A temporary printing error occurred.
Turn the printer off and then turn the printer on.
If this message persists, contact an HP-authorized service or support provider.
79.xxxx
PRINTER ERROR
The printer detected an error. The numbers (xxxx) indicate the specific type of error.
Turn the printer off and then turn the printer on. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.)
If the message persists with different software applications and print jobs, record the numbers that appear (xxxx) and contact an HP-authorized service or support provider.
8x.yyyy
CRITICAL ERROR (EIO accessory)
The EIO accessory in slot x has encountered a critical error as specified by yyyy.
x = Description 1 = EIO slot 1 – The printer detected an error with the EIO card. 2 = EIO slot 2 – The printer detected an error with the EIO card. 6 = EIO slot 1 – The EIO card detected an error. 7 = EIO slot 1 – The EIO card detected an error. Turn the printer off and then turn the printer on. Reseat the EIO card. The EIO card may need to have the firmware upgraded. Contact your network administrator or click here for troubleshooting and upgrade information

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