Print | Rate this content

HP LaserJet 2100 Series Printers - Clearing Paper Jams

Overview

Occasionally, paper can become jammed during a print job. Some of the causes include:

  • Paper trays loaded improperly or overfilled.

  • Tray 2 or optional Tray 3 is removed during a print job.

  • Top cover is opened during a print job.

  • Media that does not meet HP specifications is used.

  • Media that is outside of the supported size range is used.

Find and remove the jammed paper using the following instructions. If the location of the paper jam is not obvious, look first in the toner cartridge area.

NOTE: Loose toner may remain in the printer after a paper jam. This should clear after a few sheets have printed.

top

Clearing the toner cartridge area

  1. Open the top cover.

    CAUTION: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set toner into the fabric.
  2. Remove the toner cartridge.

    CAUTION: To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Place a piece of paper over the top of the toner cartridge to shield it while it is out of the printer.
  3. Carefully lift up the registration plate. If the leading edge of the paper is visible, gently pull the paper toward the rear of the printer to remove it from the printer.

    NOTE: If the paper is too difficult to remove or has already entered the output area, remove the jam as described for the output areas .
  4. When the jammed paper has been removed, gently flip down the registration plate. Replace the toner cartridge and shut the top cover.

NOTE: If the toner cartridge is difficult to re-install, make sure the registration plate has been flipped back down into position.

If the Attention light does not go out, there is still jammed paper inside the printer. Check the paper feed or output areas .

top

Clearing Tray 2 or optional Tray 3 paper feed area

NOTE: If paper has entered the toner cartridge area, click here to go to the toner cartridge area. It is easier to remove paper from the toner cartridge area than the paper feed area.
  1. Slide out Tray 2 to expose the jammed paper.

  2. Remove any misfed paper by pulling it out by the visible edge. Make sure that all of the paper is aligned in the tray. If Tray 3 is installed, remove any misfed paper and make sure that all of the paper is aligned in that tray.

  3. If the paper is jammed in the paper feed area and cannot be accessed from the toner cartridge area, grasp the paper and carefully pull it free from the printer.

  4. Push the paper down to lock the metal paper lift plate into place and slide the tray back into the printer.

NOTE: If the Attention light does not go out, there is still jammed paper inside the printer. Check the toner cartridge and rear output areas for paper jams.

top

Clearing output areas

CAUTION: Paper jams in this area may result in loose toner on the page. If you get any toner on your clothes, wash them in cold water because hot water will set toner into the fabric.
  1. Open the top cover and remove the toner cartridge. Open the rear output bin.

  2. If the leading edge of the paper is not visible or barely visible in the cartridge area, carefully pull the leading edge out of the printer from the rear output opening using both hands. Carefully remove the rest of the jammed paper from the printer.

  3. If the paper is almost completely visible from the top output bin, pull the remaining paper carefully out of the printer.

  4. Re-install the toner cartridge. Close the top cover and the rear output bin.

NOTE: If the Attention light does not go out, there is still jammed paper inside the printer. Check the paper feed and the toner cartridge areas for paper jams.

top

Removing torn pieces of paper

Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer.

  1. Make sure the toner cartridge is installed, the top cover is closed, and Tray 2 and optional Tray 3 (if installed) are completely pushed into the printer.

  2. Turn the printer off and then back on. As the printer restarts, the rollers will advance the piece(s) of paper.

  3. Open the top cover and remove the toner cartridge. Open the rear output bin.

  4. Remove the piece(s) of paper. If the paper cannot be removed by hand, repeat steps 1 through 4. Reinstall the toner cartridge when all the paper has been removed. Close the top cover and the rear output bin.

top

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!