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HP LaserJet 8150 Series Printers - Numerical Error Messages

Introduction

This document describes numbered error messages that appear on the control panel for the printer and the external devices. It elaborates on what the messages mean and provides possible actions to take. The messages are presented in numerical order.

Be sure to read the exact text of the control panel message including the event message number and the text in order to locate the error message in this document.

Printer messages displayed on the control panel provide five categories of information. Each message category is assigned a priority. If more than one condition occurs at the same time, the highest priority message is displayed. When it is cleared, the next priority message will be displayed, and so on. The displayed messages and their priorities are as follows:

  • Printer Status

  • Warning messages

  • Error messages

  • Critical error messages

  • External Paper Handling Device messages

    NOTE: Be sure to print a configuration page. The configuration page can provide information about accessories installed. It also provides the last three event messages displayed on the control panel.

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Printing a configuration page (to test the printer)

Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), input and output paper handling devices, and printer languages.

NOTE: If an HP Jetdirect EIO card is installed, an HP Jetdirect configuration page will print out as well.

To print a configuration page, follow these steps:

  1. Make sure the printer is on and that Ready is displayed.

  2. Press MENU until the display reads, INFORMATION MENU.

  3. Press ITEM until the display reads, PRINT CONFIGURATION.

  4. Press SELECT to print a configuration page.

The configuration page shows the current configuration.

NOTE: An HP Jetdirect network configuration page will also print for printers with network cards installed.

Numbers in the sample printout below (Figure 1) match the numbers in the printer messages. The content of the configuration page varies, depending on the options installed in the printer.

Figure 1: Sample configuration page

This section lists the serial number, the HP Jetsend IP addresses, the page counts, and other information on the printer. If the variable fuser mode is set to HIGH1, HIGH2, or HIGH3, the number of pages printed at the high fuser temperature will be listed in parentheses after the page count.

This section lists the number of entries in the log, the maximum number of entries viewable, and the last three entries. The second page of the event log is the manufacturing page. This page contains information that may assist HP Customer Care representatives in solving possible printer problems.

This section lists all printer languages that are installed (such as PCL and PS) and lists options that are installed in each DIMM slot and each EIO slot.

This section lists the printer memory, the Driver WorkSpace (DWS), and the I/O buffering and resource saving information.

This section lists the status of the control panel lock, the control panel password, and the disk drive.

This section lists the size settings for all trays, and it lists optional paper handling accessories that are installed.

This section provides a graphic representation of the amount of toner left in the cartridge.

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Control panel help system

The printer features an online help system that provides instructions for resolving most printer errors. Certain control panel error messages alternate with instructions on accessing the online help system.

Whenever a question mark (?) appears in an error message or a message alternates with, "For Help Press the ? Key," press ITEM to navigate through a sequence of instructions.

To exit the online help system, press GO.

If a message persists, do one of the following:

  • If a message persists requesting to load a tray, or if a message indicates that a previous print job is still in the memory, press GO to print or CANCEL JOB to clear the job from the memory.

  • If a message persists after performing all of the recommended actions, contact an HP authorized service or support provider.

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13. X paper jam {Location}

Description

A paper jam has occurred.

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20 Insufficient memory alternates with press go to continue

Description

The printer received more data than fits into available memory. This may be due to trying to transfer too many macros, soft fonts, or complex graphics.

Action

  • Press GO to print the transferred data (some data may be lost).

  • Simplify the print job, or install additional memory.

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21 Page too complex alternates with press go to continue

Description

The data (dense text, rules, raster, or vector graphics) sent to the printer is too complex.

Action

  • Press GO to print the transferred data (Some data might be lost).

  • To print the job without losing data, from the Configuration menu in the printer control panel, set PAGE PROTECT=ON, print the job, and return to PAGE PROTECT=AUTO. Do not leave PAGE PROTECT=ON; it might degrade performance. If this message appears often, simplify the print jobs.

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22 EIO x buffer overflow alternates with press go to continue

Description

Too much data was sent to the EIO card in the specified slot (x). An improper communications protocol may be in use.

Action

  1. Press GO to clear the message (Data will be lost).

  2. Check the host configuration.

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22 Parallel I/O buffer overflow alternates with press go to continue

Description

Too much data was sent to the parallel port. This error can occur if the cable is not IEEE-1284 compliant. For best results, use the HP cable that came with the printer.

Action

  1. Check for a loose cable connection, and be sure to use a high-quality cable (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specifications). This error can occur if the cable is not IEEE-1284 compliant. For best results, use the HP cable that came with the printer.

  2. Press GO to clear the error message (Data will be lost).

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22 Serial I/0 buffer overflow alternates with press go to continue

Description

Too much data was sent to the serial port.

Action

  1. Make sure that the correct serial pacing option is selected from the I/O menu in the control panel.

  2. Print a menu map, and verify that the serial pacing item (from the I/O menu in the control panel) matches the setting on the computer.

  3. Press GO to clear the error message (data will be lost).

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40 EIO x bad serial transmission alternates with press go to continue

Description

The printer encountered an error while transferring data from the computer. The error might have occurred for several reasons:

  • The computer was turned on or off while the printer was online.

  • A network communication issue frequently causes this.

  • Sometimes a specific software application or file can cause a 40 error.

Action

  1. Verify the cable connections. Make sure that the printer’s serial configuration is set the same as the computer from the I/O menu in the printer’s control panel.

The serial baud rate setting can be accessed from the I/O menu in the printer’s control panel.

  1. Press GO to clear the error message and to continue the printing.

  2. Turn the printer off.

  3. Reseat the EIO card, and turn the printer on (Figure 2).

    Figure 2: Figure 2. EIO card locations

    1 - EIO 1
    2 - EIO 2
    3 - EIO 3

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41.3 Unexpected paper size

Description

The paper size you are trying to print is not the same as the paper size loaded in the paper tray from which you are currently printing.

Action

  1. For Tray 1 or Envelope feeder: Make sure that Tray 1 is set to CASSETTE, and that the paper size is correctly configured in the Paper handling menu. (The printer will continue trying to print the job until the size settings are correct.)

  2. For all other Trays: Make sure that the paper guides are set to the correct paper size. (For Trays 2 and 3 this can be verified by printing a Configuration Page).

  3. Press GO. The page containing the error will automatically be reprinted. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.).

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41.x Printer error alternates with press go to continue

Description

A temporary printing error occurred.

Action

  1. Press GO. The page containing the error will automatically be reprinted.

  2. Turn the printer off, then turn the printer on.

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50.x Fuser error

Description

A fuser error has occurred.

Action

  1. Turn the printer off for at least 20 minutes, and, turn the printer on. If the error continues, make sure that the fusing assembly is installed correctly and is fully seated into its connectors.

  2. If this message persists, contact an HP-authorized service or support provider.

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51.x printer error

Description

A temporary printing error occurred.

Action

  1. Press GO. The page containing the error will automatically be reprinted.

  2. Turn the printer off, then turn the printer on.

  3. If this message persists, contact an HP-authorized service or support provider.

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52.x printer error

Description

A temporary printing error occurred.

Action

  1. Press GO. The page containing the error will automatically be reprinted.

  2. Turn the printer off, then turn the printer on.

  3. If this message persists, contact an HP-authorized service or support provider.

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53.xy.zz printer error

Description

There is a problem with the printer’s memory. The DIMM that caused the error will not be used. Values of x, y, and zz are as follows (see Figure 17):

x = DIMM type

y = Device location 1 to 3 = DIMM slots 1, 2, or 3

z = error number

Action

  1. Turn the printer off, and reseat or replace the specified DIMM.

  2. Try the DIMM in another slot.

  3. Replace the DIMM that caused the error.

    Figure 3: DIMM locations

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55.x Printer error alternates with press go to continue

Description

A printer error has occurred.

Action

  1. Press GO to clear the error message.

  2. Resend print job.

  3. Turn the printer off, and reseat the formatter board, all DIMMs, EIO Cards, and the hard disk drive (Figure 4).

    Figure 4: Formatter assembly locations

    1 - Formatter Assembly
    2 - Parallel IEEE-1284 Interface Port
    3 - EIO Slot 3 Location
    4 - EIO Slot 2 Location (Hard Disk Location)
    5 - External Paper Handling Controller Port (behind EIO Slot 2/Hard Disk Accessory Location)
    6 - EIO Slot 1 Location
    7 - Firmware DIMM
    8 - DIMM Slots (3)
    9 - AC Power Connector
    10 - Model and Serial Number Label

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56.x Printer error alternates with cycle power to continue

Description

A temporary printing error occurred.

Action

  1. Press GO. The page containing the error will automatically be reprinted.

  2. Turn the printer off, then turn the printer on.

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57.x Printer error

Description

This indicates an issue with one of the fans in the printer.

Action

Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. Provide them with the specifc 57.X message being displayed, This will determaine which fan needs to be replaced.

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58.x Printer error alternates with cycle power to continue

Description

A temporary printing error occurred.

Action

  1. Turn the printer off, then turn the printer on.

  2. If this message persists, contact an HP-authorized service or support provider.

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59.x Printer error alternates with cycle power to continue

Description

A temporary printing error occurred.

Action

  1. Turn the printer off, then turn the printer on.

  2. If this message persists, contact an HP authorized service or support provider.

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62.x Printer error

Description

There is a problem with the memory. The X value refers to the location of the problem:

0 = Internal memory

1 to 3 = DIMM slots 1, 2, or 3 (Figure 5)

Action

Reseat or replace the specified DIMM.

Figure 5: DIMM locations

1 - Flash
2 - J10
3 - J6
4 - J7

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64 Printer error

Description

A temporary printing error occurred.

Action

  1. Turn the printer off, and then back on.

  2. Try plugging the printer into a different power source.

  3. If the previous steps did not work, then turn the printer off and remove the formatter, reseat the memory DIMMS and remove any third-party memory DIMMs. Verify the DIMM configuration exactly matches that shown in Figure 19. The printer must have the firmware DIMM installed in the FLASH slot to operate properly.

  4. If the problem still persists remove the HP Jetdirect card and try to print again.

  5. The next step would be to remove the hard drive (if equipped) and try to print again.

  6. If this message persists, contact an HP authorized service or support provider.

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66.x service error

Description

This error could be caused by a power failure. An error occurred in an external paper-handling device. This may be caused by a bad C-link connection or by a damaged C-link cable, or it may be a communication problem with an external device.

Action

  1. Turn the printer off, then turn the printer on.

  2. If the problem persists, check the C-link and the power cables. Reseat the cables first. If the error message persists, make sure they are attached correctly (See the graphics below for suggested cable configurations).

  3. Make sure there are no objects or fragments of paper in the free area at the 2000-sheet input tray (Tray 4).

  4. Make sure that the paper size plates are installed correctly and that they are not bent.

  5. Clear the paper jam from one of the output areas. This may require checking all of the areas listed below:

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69.x Printer error

Description

A temporary printing error occurred.

Action

  1. Turn the printer off, then turn the printer on.

  2. Reseat the duplexer.

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79.xxxx printer error

Description

The printer detected an error.

Action

  1. Turn the printer off, then turn the printer on.

  2. Try printing a job from a different software application. If the job prints, go back to the first application, and try printing a different file (If the message only appears with a certain software application or print job, contact the software vendor for assistance). If the message persists, try the following:

    • Turn the printer off, then turn the printer on.

    • Reseat or replace the interface cable, turn the printer off, and turn the printer on.

    • Remove the DIMMs one at a time, turn the printer off, and turn the printer on.

    • Try using the parallel interface if possible.

    • Remove the Hard Disk, turn the printer off, and turn the printer on.

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8X.YYYY EIO error

Description

The EIO accessory card in slot X has encountered a critical error as specified by YYYY.

Action

Move the EIO card to another slot (Figure 6).

Figure 6: Figure 6. EIO card locations

1 - EIO 1
2 - EIO 2
3 - EIO 3

If the error is corrected, reseat the EIO card in the original slot. The EIO card may need to have the firmware upgraded. Contact your network administrator or click here for troubleshooting and upgrade information

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Location where printer jams can occur

Figure 7: Locations where jams can occur

1 - Top cover
2 - print cartridge
3 - Tray 1
4 - Right door
5 - Vertical transfer door
6 - 2000-sheet Input Tray* (Tray 4)
7 - Front door
8 - Tray 2 and Tray 3
9 - Left door
10 - Optional output device* (3000-sheet Stapler/Stacker shown)

* Other paper handling accessories may be installed in these positions.

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Clearing jams from the optional duplex printing accessory

  1. Open the front door.

  2. Check for paper in this area.

  3. Remove all paper from area (Figure 8, call-out 1) by pulling it out of the printer. Be careful not to tear the paper.

Figure 8: Clearing paper from duplexer

  1. If removing all the paper through the front door cannot be accomplished, open the left door, and carefully pull out all paper from the area (Figure 8, call-out 2). If a mailbox accessory is installed, first, push it away from the printer to access the left door.

    WARNING: Avoid touching the adjacent fusing area. It may be hot.
  1. If a duplexer is installed, turn the printer off, and remove the duplexer by pressing the colored tab on the lower right side of the unit and by pulling the entire unit out of its slot.

  2. Remove all paper remaining in the duplexer (Figure 8, call-out 3).

  3. Reinstall the duplexer by sliding it back into the slot until it locks into place. Close all open doors. If an optional output device is installed, push it back into place, and turn the printer on.

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Clearing the optional 2000-sheet input tray (Tray 4)

  1. Open Tray 4.

  2. Remove damaged or jammed paper from area (Figure 9, call-out 1) by pulling it out of the printer.

  3. Be sure to remove all pieces of torn paper.

  4. Make sure that the three feed, separation, and pickup rollers are properly seated.

  5. Close the tray.

  6. Open the vertical transfer door, and remove all jammed paper (Figure 9, call-out 2).

    Figure 9: Removing jammed paper from Tray 4 and from the vertical transfer door

  7. Close the vertical transfer door.

  8. Open and close the top cover.

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Clearing jams from the top cover area

  1. Open the top cover.

  2. Remove the print cartridge (Figure 10, call-out 1).

  3. Lift the green handle inside the printer cavity, and remove all paper that may be hidden.

  4. Remove all paper in this area by pulling it straight up and out of the printer (Figure 10, call-out 2).

    Figure 10: Removing the print cartridge (1) and jammed paper (2)

  5. Be sure to remove all pieces of torn paper.

  6. Replace the print cartridge, and close the top cover.

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Clearing the standard output bin

If the paper jam extends into the output area (Figure 15), slowly and carefully pull the paper straight out of the printer so that it does not tear.

Figure 15: Slowly pulling the paper straight out

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Clearing the left door (fuser area)

  1. Open the left door (If an optional output device is installed, push it away from the printer to access the left door).

    WARNING: Avoid touching the adjacent fusing area. It may be hot.
  2. Remove all jammed or damaged paper from this area by pulling it out of the printer (Figure 16, call-out 1).

  3. Press down on the green tabs, and carefully check for paper (Figure 16, call-out 2). Be sure to remove all pieces of torn paper.

  4. Close the left door. If an optional output device is installed, push it back into place.

    Figure 16: Removing jammed paper from the left door

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Clearing the optional multibin mailboxes

  1. Remove the Face-up bin.

  2. Remove paper from area (Figure 18, call-out 1) by carefully pulling it out away from the printer.

  3. Pull the mailbox away from the printer, and remove all paper in the area (Figure 18, call-out 2). Be sure to remove all torn pieces of paper.

    WARNING: Avoid touching the adjacent fusing area (see Figure 17, call-out 3). It may be hot.
  4. Remove all paper in the area (Figure 18, call-out 3) by carefully pulling it out of the printer.

  5. When clearing paper jams, be careful to avoid tearing the paper. If a small piece of paper is left in the printer, it could cause additional jams. Remove all paper that is only partially in the output bins.

  6. Remove all paper from the vertical transportation path (Figure 18, call-out 4) on the back of the mailbox. Opening a door may be required.

  7. Push the mailbox into place.

    Figure 17: Removing paper jams from the multi-bin mailboxes

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Clearing jams from the stapler (5-bin mailbox with stapler)

  1. Remove the face-up bin (Figure 18).

    Figure 18: Removing the face-up bin

  2. Open the stapler unit cover (Figure 19).

    Figure 19: Opening the stapler unit cover

  3. Press the colored tab with forefinger, and pull the colored circular tab with the other forefinger to open the stapler (Figure 20).

    Figure 20: Pressing the colored tab

  4. Remove loose or damaged staples from the stapler head. Push the circular tab to snap it back into place (Figure 21).

    Figure 21: Pushing the circular tab

  5. Close the stapler unit cover, and replace the face-up bin. Clear all paper paths that may have jammed because of the jammed staples.

    NOTE: After clearing a stapler jam, up to two documents may clear the printer unstapled when printing resumes, because the stapler must reload. Once the unit begins stapling again, either manually staple the unstapled documents, or resend the jobs. If a print job is sent, and the stapler is jammed or out of staples, the job will still print.

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