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HP LaserJet 4200, 4300 Series Printers - Managing the Print Cartridge

Introduction

This document provides information about HP print cartridges - for example, life expectancy, how to store print cartridges, and how to identify genuine HP print cartridges. Information is also provided about non-HP print cartridges.

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HP print cartridges

When using a genuine new HP print cartridge, part number Q1338A (12,000-page cartridge for the HP LaserJet 4200 series) or Q1339A (18,000-page cartridge for the HP LaserJet 4300 series), it is possible to obtain several types of information, such as the following:

  • amount of toner remaining

  • estimated number of pages remaining

  • number of pages printed

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Non-HP print cartridges

Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered under the printer warranty.

If using a non-HP print cartridge, the printer is unable to report the levels of the supplies for the printer, calculation of the number of pages remaining, and cartridge-usage information.

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Print-cartridge authentication

The printer provides notification that a print cartridge is not a genuine HP print cartridge when the print cartridge is inserted into the printer.

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Print-cartridge storage

Do not remove the print cartridge from its package until it is ready to be used. The shelf life of a print cartridge in an unopened package is approximately 2.5 years.

CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

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Print-cartridge life expectancy

The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components inside the cartridge. When printing text at 5% coverage (typical for a business letter), an HP print cartridge lasts an average of 12,000 pages (HP LaserJet 4200 series printer) or 18,000 pages (HP LaserJet 4300 series printer).

NOTE: This assumes that toner density is set to 3 and EconoMode is off. (These are the default settings. For details about these settings, see the description of ECONOMODE and TONER DENSITY in the printer user guide. To adjust the settings, open the Configure Device menu at the printer control panel, scroll to the Print Quality submenu, and then scroll to either ECONOMODE or TONER DENSITY.)

At any time, life expectancy can be verified by checking the supply level, as described in “Checking the supply level” below.

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Checking the supply level

It is possible to check the supply (toner) level by using the printer control panel, the embedded Web server, printer software, or HP Web Jetadmin.

To check the supply level at the control panel

  1. Press (Select) to open the menus.

  2. Use (Up Arrow) or (Down Arrow) to scroll to INFORMATION, and then press (Select).

  3. Use (Up Arrow) or (Down Arrow) to scroll to PRINT SUPPLIES STATUS PAGE, and then press (Select).

To check the supply level using the embedded Web server

  1. In a Web browser, enter the IP address for the printer home page. This opens the printer status page.

  2. On the left side of the screen, click Supplies Status . This opens the supplies status page, which provides supply level information.

To check the supply level using the printer software

Three things are required to use this feature:

  • The Printer Status and Alerts software on the CD-ROM that came with the printer must be enabled on the computer.

  • The printer must be directly connected to the computer with a parallel cable.

  • The computer must have access to the Internet.

  1. At the bottom right of the screen, double-click the Printer icon. This opens the status window.

  2. On the left side of the status window, click the Printer icon for which status is desired.

  3. At the top of the status window, click the Supplies link. It is also possible to scroll down to Supplies Status .

    NOTE: To order supplies, click Order Supplies . This opens a browser that produces a URL from which to purchase supplies. Select the supplies to order and finish the ordering process.

To check the supply levels in HP Web Jetadmin

In HP Web Jetadmin, select the printer device. The device status page shows supply-level information.

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Print-cartridge interaction (shaking)

When a print cartridge is installed for the first time, gently shake it from side to side to distribute the toner evenly inside the print cartridge. Due to the cartridge design, this is the only time it is necessary to shake the print cartridge.

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Cartridge Low and Cartridge Out conditions

The printer provides alerts if the print cartridge is low on toner or out of toner.

When the cartridge is low on toner

When the cartridge is low on toner, the printer control panel shows the "ORDER CARTRIDGE" message. The "ORDER CARTRIDGE" message first appears when about 15% of the toner remains in the print cartridge (at 5% coverage, about 1,800 pages remaining for the 12,000-page cartridge in the HP LaserJet 4200 series printer and about 2,700 pages remaining for the 18,000-page cartridge in the HP LaserJet 4300 series printer).

The default is for the printer to continue printing until the toner runs out, but it might be preferred that the printer stop instead of continuing when the "ORDER CARTRIDGE" message first appears - for example, if print quality must remain consistently high during print jobs, or if a print cartridge should not run out during a long print job. To configure the printer to stop, open the Configure Device menu at the printer control panel, scroll to the System Setup submenu, and set CARTRIDGE LOW to STOP. Then, when "ORDER CARTRIDGE" appears, the printer will stop printing. Printing can be resumed by pressing (Select) for each print job.

When the cartridge is out of toner or drum life

The "REPLACE CARTRIDGE" message appears in one of these situations:

  • When the print cartridge is out of toner. If CARTRIDGE OUT is set to CONTINUE, the printer continues printing without interaction until the cartridge reaches the end of drum life. To configure the printer to continue, open the Configure Device Menu at the printer control panel, scroll to the System Setup submenu, and set CARTRIDGE OUT to CONTINUE.) HP does not guarantee print quality after the "REPLACE CARTRIDGE" message first appears. Replace the print cartridge as soon as possible. The "REPLACE CARTRIDGE" message remains until the print cartridge is replaced. If CARTRIDGE OUT is set to STOP, the printer stops printing until the print cartridge is replaced or printing is resumed by pressing (Select) for each print job.

  • When the drum life of the print cartridge is out. The print cartridge must be replaced for printing to continue. No override is possible, even if toner remains in the cartridge. This situation occurs to protect the printer.

NOTE: See the printer user guide for information about ordering print cartridges.

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