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HP LaserJet 4200 and 4300 Series Printers - Numerical Error Messages

Types of messages

Using the printer online Help system

Handling persistent messages

CLEARABLE WARNINGS and AUTO CONTINUE settings

10.XX.YY SUPPLIES MEMORY ERROR

11.XX Internal Clock Error ERROR

13.XX.YY.DUPLEX JOB INTERRUPTED

13.XX.YY JAM IN TOP COVER AREA

13.XX.YY JAM

13.01, 13.03 JAM IN TRAY (X)

13.02, 13.05, 13.20, 13.21 JAM IN TOP COVER AREA

13.06 and 13.12 JAM INSIDE REAR DOOR

13.12.07 JAM IN STAPLER

13.12.08/13.12.09, 13.12.10/13.12.11 JAM IN OUTPUT DEVICE

13.13.00 JAM INSIDE DUPLEXER

13.10.00 FUSER JAM

13.98.00 OPEN INPUT TRAYS THEN OPEN AND CLOSE TOP COVER

20 INSUFFICIENT MEMORY For help press ?

21 PAGE TOO COMPLEX

22 EIO X BUFFER OVERFLOW

22 PARALLEL I/O BUFFER OVERFLOW

40 EIO X BAD TRANSMISSION To continue press (Select)

41.3 UNEXPECTED SIZE IN TRAY XX For help press ? alternates with 41.3 LOAD TRAY XX: [Type] [SIZE] For help press ?

41.X PRINTER ERROR For help press ? alternates with 41.X PRINTER ERROR To continue press (Select)

49.XXXX PRINTER ERROR To continue turn the printer off then on

49.24.02 PRINTER ERROR

50.X FUSER ERROR For help press ?

50.4 FUSER ERROR

50.5 FUSER ERROR

51.XY PRINTER ERROR For help press ? alternates with 51.XY PRINTER ERROR To continue turn off then on

52.XY PRINTER ERROR For help press? alternates with 52.XY PRINTER ERROR To continue turn off then on

53.XY.ZZ PRINTER ERROR To continue press cancel job

54.1 REMOVE THE SEALING TAPE FROM TONER CARTRIDGE

55.X PRINTER ERROR For help press ? alternates with 55.X PRINTER ERROR To continue press (Select)

56.1, 56.2 PRINTER ERROR To continue turn off then on

57.X PRINTER ERROR To continue turn off then on

57.7 DUPLEX FAN FAILURE

58.X PRINTER ERROR alternates with 58.X PRINTER ERROR To continue turn off then on

59.XY PRINTER ERROR For help press ? alternates with 59.XY PRINTER ERROR To continue turn off then on

59.2 MAIN MOTOR ROTATION ERROR

59.4 EP MOTOR ROTATION ERROR (HP LaserJet 4300 only)

60.X PRINTER ERROR

62 NO SYSTEM To continue turn off then on

64 PRINTER ERROR For help press? alternates with 64 PRINTER ERROR To continue turn off then on

66.00.15 EXTERNAL DEVICE FAILURE

66.12.XX OUTPUT DEVICE FAILURE For help press?

68.X PERMANENT STORAGE ERROR For help press ? alternates with 68.X PERMENANT STORAGE ERROR To continue press (Select)

68.X PERMANENT STORAGE FULL For help press ? alternates with 68.X PERMANENT STORAGE FULL To continue press (Select)

68.X PERMANENT STORAGE WRITE FAIL To continue press (Select)

69.X PRINTER ERROR To continue turn off then on

79.XXXX PRINTER ERROR To continue turn off then on

8X.YYYY EIO ERROR

Additional information

Most control panel messages are status messages that display information about how the HP LaserJet 4200 or 4300 series printer is currently operating. In addition, the printer displays warning messages, error messages, and critical error messages. This document explains the message types, it lists and explains the numbered error messages, and provides recommended actions for resolving problems.

Types of messages

Status messages

Status messages reflect the current state of the printer. They offer information about normal printer operation and no interaction is required to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message “Ready” is displayed if the printer is online.

Warning messages

Warning messages display information about data and print errors. These messages typically alternate with the “Ready” or “Status” messages and remain displayed until the (Select) is pressed. If CLEARABLE WARNINGS is set to JOB in the printer configuration menu, these messages are cleared by the next print job. (Click here to see the description of CLEARABLE WARNINGS under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below.)

Error messages

Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds. (Click here to see the description of AUTO CONTINUE under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below.)

NOTE: Any button pressed during the 10-second display of an auto-continuable error message will override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing Cancel Job cancels the job.

Critical error messages

Critical error messages display warnings about device failures. Turning the printer off and then on can clear some of these messages. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. (Click here to see the description of AUTO CONTINUE under "CLEARABLE WARNINGS and AUTO CONTINUE settings" below.)

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Using the printer online Help system

This printer features a Help system at the control panel that provides instructions for resolving most printer errors. Some Help topics include animations that appear on the control panel to show how to resolve an error.

To view Help for a message (if available), press (Help). If the Help topic is longer than four lines, use (Up Arrow) or (Down Arrow) to scroll through the entire topic.
To exit the Help system, press (Help) again.

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Handling persistent messages

If a message persists requesting that a tray be loaded, or if a message indicates that a previous print job is still in the printer memory, press Pause/Resume to print or press Cancel Job to clear the job from the printer memory.

If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider.

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CLEARABLE WARNINGS and AUTO CONTINUE settings

Some printer messages are affected by the printer CLEARABLE WARNINGS and AUTO CONTINUE settings. To reach the settings, open the Configure Device menu at the printer control panel. Scroll to the System Setup submenu, and then scroll to either CLEARABLE WARNINGS or AUTO CONTINUE.

CLEARABLE WARNINGS has two settings, JOB (the default) and ON. These settings set the amount of time that a clearable warning is shown on the printer control panel display. The JOB setting determines that the clearable warning message appears until the end of the job that generated the message. The ON setting determines that the clearable warning message appears until (Select) is pressed.
AUTO CONTINUE has two settings, OFF and ON (the default). These settings determine how the printer reacts to errors. If the printer is on a network, AUTO CONTINUE should probably be set to ON. The ON setting causes the message to appear on the printer control panel display, and the printer goes offline for 10 seconds, before returning online if an error occurs that prevents printing. The OFF setting causes the messages to remain on the printer control panel display, and the printer to remain offline until (Select) is pressed, if an error occurs that prevents printing.

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10.XX.YY SUPPLIES MEMORY ERROR

Description

The printer is unable to read the electronic information (e-label) on the print cartridge so that the printer can keep track of the page count for the print cartridge.

Action

  1. Open the top cover and remove the print cartridge. Then, reinstall it.

  2. This is typically an e-label issue. The printer will continue to print after pressing the green SELECT button. The consumable management features will be lost (such as the gas gauge, cartridge page count, estimated pages remaining, etcetera) and the control panel may report that the printer has a non-HP print cartridge installed; however, the product will continue to print without problem until the toner runs out and the pages begin to fade, then the print cartridge may be replaced as usual.

  3. If this workaround is not acceptable or the error message persists after performing all of the recommended actions, contact an authorized HP Service or Support Provider: http://www.hp.com/go/support

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11.XX Internal Clock Error ERROR

Description

This message is displayed when there is a problem with the real-time clock in the printer.

Action

If the printer displays this error then please contact HP Support.

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13.XX.YY.DUPLEX JOB INTERRUPTED

Description

There was an error while the printer was duplexing.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Remove the toner cartridge to check for paper in the paper path, remove all found, then reinstall the cartridge.

  2. Remove the pages from the output bin and press the (Select) key to continue printing.
    NOTE: While duplexing the paper exits the top output bin momentarily and then travels back into the duplexer. Do not attempt to grasp the paper as it exits the duplexer to the output bin.
  3. Remove the duplexer and try printing again. Does it print OK? If so, reinstall the duplexer.

  4. If the issue reoccurs, try installing a known good duplexer from another compatible unit, if possible.

  5. If the issue does not reoccur, with the known good duplexer, replace the old duplexer.

  6. If the above action does not solve the issue, contact HP or an authorized service provider.

13.XX.YY JAM IN TOP COVER AREA

Description

Paper has jammed in the top-cover area of the printer.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Open the top cover and remove the print cartridge.
    CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

    Figure 1: Opening top cover and removing print cartridge

  2. Use the green handle to lift the paper-access plate.

    Figure 2: Lifting the paper-access plate

  3. Slowly pull the jammed paper out of the printer. Do not tear the paper. If paper is difficult to remove, try clearing it from the tray area.

    NOTE: Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the printer after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

    Figure 3: Removing the jammed paper

  4. Open Tray 1 and remove the entrance cover. If paper is present, remove it.

    Figure 4: Opening Tray 1 and removing entrance cover

  5. Rotate the paper guide to check for additional jammed paper underneath. If jammed, paper is present, remove it.

    Figure 5: Rotating the paper guide

  6. Replace the entrance cover and close Tray 1.

    Figure 6: Replacing the entrance cover and closing Tray 1

  7. Reinstall the print cartridge and close the top cover.

    Figure 7: Reinstalling the print cartridge and closing the top cover

  8. If a jam message persists, there is still jammed paper in the printer. Look for the jam in another location and/or contact HP, or an authorized service provider.

    CAUTION: Ensure that all jammed paper is removed before closing the cover or tray. Open and close the top cover to clear the message.

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13.XX.YY JAM

Description

A paper jam exists in the paper path.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. If the paper is folding into an accordion shape, make sure the print cartridge shutter (black plastic hinged piece covering the drum) located on the bottom of the cartridge opens when you install the cartridge. Remove any paper found.

  2. Replace any defective print cartridge.

  3. Try a fresh ream of paper and do not fan the paper. This causes static electricity, which can cause paper jams.

  4. If the above action does not solve the issue, contact HP or an authorized service provider.

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13.01, 13.03 JAM IN TRAY (X)

Description

Paper jam in one of the trays/open and close top cover.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Remove the print cartridge and check the paper path for paper.

  2. Remove all paper that is found within the paper path, and then reinstall the cartridge.

  3. Slide the tray out of the printer, and remove any damaged paper from the tray. Ensure that tray is not over-filled or damaged.

    Figure 8: Sliding the tray out

  4. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the paper is not visible, look in the next tray or in the top-cover area.

    NOTE: Do not force the paper if it will not move easily. If the paper is stuck in a tray, try removing it through the tray above (if applicable) or through the top-cover area.

    Figure 9: Removing the jammed paper

  5. Make sure that the paper is flat in the tray at all four corners and below the maximum-height indicators.

  6. If possible, try to use a fresh ream of paper and do not fan the paper. It causes static electricity, which can, in turn, cause paper jams.

    Figure 10: Checking the quality of the inserted paper

  7. Slide the tray back into the printer.

    Figure 11: Sliding tray back into the printer

  8. Open and close the top cover to clear the jam message.

    Figure 12: Clear the message

  9. If the above action does not solve the issue, contact HP, an authorized service provider, or look for the jam in another location.

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13.02, 13.05, 13.20, 13.21 JAM IN TOP COVER AREA

Description

Paper jam in the top-cover area.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Open the top cover and remove the print cartridge.

    CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

    Figure 13: Opening the top cover and removing the print cartridge

  2. Use the green handle to lift the paper-access plate.

    Figure 14: Lifting the paper-access plate

  3. Slowly pull the jammed paper out of the printer. Do not tear the paper. If paper is difficult to remove, try clearing it from the tray area.

    NOTE: Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer. If loose toner falls into the printer, it might cause temporary problems with print quality. Loose toner should clear from the printer after a few pages are printed. If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot water sets toner into fabric.)

    Figure 15: Removing the jammed paper

  4. Open Tray 1 and remove the entrance cover. If paper is present, remove it.

    Figure 16: Opening Tray 1 and removing entrance cover

  5. Rotate the paper guide to check for additional jammed paper underneath. If jammed paper is present, remove it.

    Figure 17: Rotating the paper guide

  6. Replace the entrance cover and close Tray 1.

    Figure 18: Replacing the entrance cover and closing Tray 1

  7. Reinstall the print cartridge and close the top cover.

    Figure 19: Reinstalling the print cartridge and closing the top cover

  8. If a jam message persists, jammed paper is still jammed in the printer. Look for the jam in another location, contact HP, or contact an authorized service provider.

    CAUTION: Ensure that all jammed paper is removed before closing the cover or tray. Open and close the top cover to clear the message.

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13.06 and 13.12 JAM INSIDE REAR DOOR

Description

Paper jam inside or outside the rear door of the printer. Paper may not have exited the printer.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Turn off printer power.

  2. Remove the duplexer if installed.

  3. Open the rear output bin and remove. Remove the rear output bin by pushing the left side of the bin to the right and then removing the hinge pin from the slot in the chassis of the printer.

    NOTE: If most of the paper is still inside the printer, it might be easier to remove it through the top-cover area.

    Figure 20: Opening rear-output bin

  4. Remove the fuser by pushing up on the blue tabs and check for paper in the printer as well as in the fuser.

    WARNING: The fuser is very hot so please be careful.
  5. Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.)

    NOTE: NNOTE: If the jammed paper is difficult to remove, try opening the top cover all the way to release pressure on the paper.

    Figure 21: Removing the paper

    If the paper has torn, or you still cannot remove it, click here for more information about clearing jams from the fuser area

  6. Reinstall the fuser and rear door.

    Figure 22: Closing the rear door

  7. Remove the print cartridge and check for paper, remove all found and then reinstall the cartridge.

  8. Print again, if the paper jams try printing straight out the back instead to the top output bin.

  9. If the above action does not solve the issue, look for a jam in another location, contact HP, or contact an authorized service provider.

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13.12.07 JAM IN STAPLER

Description

There is a jam in the stapler cartridge. The stapler/stacker LED blinks in amber.

Action

NOTE: Press the ? (Help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Remove any jammed paper from the stapler/stacker.

  2. On the right side of the stapler/stacker, turn the stapler unit toward the front of the printer until the unit clicks into the open position.

  3. Pull outward on the blue staple cartridge to remove it.

    Figure 23: Pulling out on staple cartridge

  4. Rotate the green cover on the end of the staple cartridge upward and remove the jammed staple.

    Figure 24: Removing jammed staple

  5. Insert the staple cartridge into the stapler unit and rotate the stapler unit toward the rear of the printer until the unit snaps into place.

    Figure 25: Inserting staple cartridge

  6. The stapler needs to reload after clearing a staple jam, so the first few documents (up to five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the stacker bin is not blocked.

  7. If the error persists, replace the stapler cartridge.

  8. If the error persists, replace the stapler unit.

  9. If the above action does not solve the issue, contact HP, or contact an authorized service provider.

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13.12.08/13.12.09, 13.12.10/13.12.11 JAM IN OUTPUT DEVICE

Description

Jam in the output device (stapler stacker of stacker). The stapler/stacker LED blinks in amber.

Action

NOTE: Press the ? (Help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Remove all paper from the output bin.

  2. Open the rear door of the stapler/stacker (jam-access door).

    Figure 26: Opening rear door

  3. Remove any paper found.

    Figure 27: Removing paper

  4. Verify the deflector in the printer is working correctly. Ensure that it is not damaged and that it moves freely. The deflector is behind the rear output bin door and is made of black plastic.

  5. Close the door.

    Figure 28: Closing the rear door

  6. If the error persists replace the stapler/stacker or stacker.

  7. If the above action does not solve the issue, contact HP or an authorized service provider.

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13.13.00 JAM INSIDE DUPLEXER

Description

A page is jammed inside the duplexer.

Action

NOTE: Press the ? (help) button for detailed information about clearing the jam. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions and/or refer to the following steps.
  1. Lift the optional duplexer up and then pull it out to remove it.

    Figure 29: Removing duplexer

  2. Remove any paper on top of Tray 2. (You might need to reach inside the printer.)

    Figure 30: Removing paper from Tray 2

  3. Slowly pull any paper out of the optional duplexer.

    Figure 31: Removing paper from duplexer

  4. Insert the optional duplexer into the printer.

    Figure 32: Inserting the duplexer

  5. Open and close the top cover to clear the jam message.

    Figure 33: Opening and closing the top cover

  6. If a jam message persists, it is possible that jammed paper is still in the printer. Look for a jam in another location, contact HP, or contact an authorized service agent.

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13.10.00 FUSER JAM

Description

A paper jam exists in the fuser area. The media is probably wrapped around the fuser roller.

Action

  1. Turn the printer power off and unplug the power cord from the printer.

    WARNING: The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the printer.

    Figure 34: Turning off and unplugging the printer

  2. Turn the printer so that its rear cover faces you. If it is installed, remove the optional duplexer by lifting it up and then pulling it out.

    Figure 35: Removing the optional duplexer, if installed

  3. Open the rear output bin and pull the extension outward until it stops.

    Figure 36: Opening the rear output bin

  4. Remove the rear output bin and extension by bending the middle of the bin down and releasing the two hinge pins.

    WARNING: The fuser may be very hot; ensure that the fuser is allowed to cool for at least 30 minutes before touching.

    Figure 37: Removing the rear output bin

  5. Firmly grasp each side of the fuser. Push the blue levers upward and pull the fuser straight out of the printer.

    Figure 38: Removing the fuser

  6. Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed paper. You can also turn the jam-clearing wheel that is located on the side of the fuser to attempt to eject the jammed paper.

    CAUTION: Do not use a sharp object to clear paper from the fuser area. You might damage the fuser.

    Figure 39: Removing the jammed paper

  7. Push the fuser firmly into the printer until the blue levers on both sides click into place.

    Figure 40: Inserting fuser

  8. Install the rear output bin. Pull gently on the bin to make sure that the hinge pins are fully inserted.

    Figure 41: Installing rear-output bin

  9. Plug the power cord into the printer.

    Figure 42: Plugging the power cord in

  10. Reinstall the optional duplexer, if it was removed.

    Figure 43: Reinstalling duplexer

  11. Turn the printer power on.

  12. If a jam message persists, it is possible that paper is still jammed in the printer. Look for the jam in another location, contact HP, or contact an authorized service provider.

  13. After clearing all jams, send the print job again because the printer power has been turned off.

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13.98.00 OPEN INPUT TRAYS THEN OPEN AND CLOSE TOP COVER

Description

The rear output bin was opened when the printer was attempting to send a page to the duplexer, a page shorter than 7.87 inches was sent to the duplexer, a page less than 4.72 inches in width was sent to the duplexer or a multi-feed paper jam has occurred.

Action

  1. Remove any jammed media from the paper path.

  2. Open the top cover and remove the toner cartridge and check for paper. Reinstall the cartridge and close the top cover.

  3. Disconnect all optional paper handling accessories and try printing again.

  4. If the above action does not solve the issue, contact HP, or contact an authorized service provider.

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20 INSUFFICIENT MEMORY For help press ?

Description

The printer received more data than can fit in its available memory. An attempt might have been made to transfer too many macros, soft fonts, or complex graphics.

Action

  1. Press the (Select) button to resume printing.
    NOTE: A loss of data will occur.
  2. Reduce the complexity of the print job to avoid the error.

  3. You might be able to print pages that are more complex if you add memory to the printer. Refer to the following instructions for additional information about adding more memory:

    NOTE: If you have not already done so, print a Configuration page to find out how much memory is installed in the printer before adding more memory. Click here for instructions on how to print a Configuration page.
    CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an anti-static wrist strap or frequently touch the surface of the DIMM anti-static package, then touch bare metal on the printer.
    1. Turn the printer power off.

      Figure 44: Turning power off

    2. Unplug the power cord and disconnect any cables.

      Figure 45: Disconnecting cables

    3. Grasp the cover on the right side of the printer and pull it firmly toward the rear of the printer until it stops.

      Figure 46: Pulling the cover on the right side of the printer

    4. Remove the cover from the printer.

      Figure 47: Removing the cover

    5. Open the DIMM-access door by pulling on the metal tab.

      Figure 48: Opening DIMM access door

    6. Remove the DIMM from the antistatic package. Hold the DIMM with your fingers against the side edges and thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.)

      Figure 49: Holding the DIMM properly

    7. Press the DIMM straight into the slot (press firmly). Make sure the locks on each side of the DIMM snap inward into place. (To remove a DIMM, the locks must be released.)

      CAUTION: Do not move or remove the DIMM in the upper slot.

      Figure 50: Pressing DIMM strait into slot

    8. Close the DIMM-access door. Make sure it locks into place.

      Figure 51: Closing DIMM access door

    9. Set the bottom of the cover onto the printer. Make sure the bottom tab on the cover fits into the corresponding slot in the printer. Rotate the cover up, toward the printer.

      Figure 52: Setting bottom of cover onto the printer

    10. Slide the cover toward the front of the printer until it clicks into place.

      Figure 53: Sliding the cover until it clicks

    11. Reattach any cables and the power cord, then turn the printer power on and test the DIMM.

  4. If the above action does not solve the issue, contact HP or authorized service provider.

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21 PAGE TOO COMPLEX

Description

The data (dense text, rules, raster or vector graphics) sent to the printer was too complex. The printer cannot process the page quickly enough.

Action

  1. Press the (Select) button to process the page.
    NOTE: A loss of data will occur.
  2. Make the page contents less complex and resend the print job.

  3. If the above action does not solve the issue, contact HP or authorized service provider.

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22 EIO X BUFFER OVERFLOW

Description

Too much data was sent to the enhanced input/output (EIO) card in the specified slot [X]. An improper communications protocol might be in use.

Action

  1. Press the (Select) button to resume printing.
    NOTE: A loss of data will occur.
  2. Check the configuration of the EIO (HP Jetdirect card) and the host computer.

  3. If the error persists, replace the EIO card (HP Jetdirect card).

  4. If the above action does not solve the issue, contact HP or authorized service provider.

22 PARALLEL I/O BUFFER OVERFLOW

Description

The printer's parallel buffer has overflowed during a busy state.

Action

  1. Check for a loose cable connection and make sure to use a high-quality cable. Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification.

  2. This error can occur if the driver being used is not IEEE-1284 compliant. For best results, use the HP driver that came with the printer. (See the printer user guide for information about printer drivers.)

  3. Press (Select) to clear the error message. (The job will not be printed.)
  4. Check the printer's parallel I/O port configuration. Set High Speed to No and Advanced Functions to Off.

  5. Print a menu map by pressing the Check button and then the Down Arrow to Information . Press the Check button one more time to Print Menu Map and then press the Check button. The menu map will print out. Follow the map to the set the functions listed above.

  6. If the above action does not solve the issue, contact HP or authorized service provider.

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40 EIO X BAD TRANSMISSION To continue press (Select)

Description

The connection has been broken abnormally between the printer and the EIO card (HP Jetdirect card) in the specified slot [X]. (Data loss might occur in this situation.)

Action

  1. Press the (Select) button to resume printing.
    NOTE: A loss of data will occur.
  2. Check that all of the cables are connected to the HP Jetdirect card and that the HP Jetdirect card is seated properly.

  3. If possible, print to another network printer to verify the network is working correctly.

  4. Check the configuration of the HP Jetdirect card (EIO card).

  5. If the error persists, replace the HP Jetdirect card (EIO card).

  6. If the above action does not solve the issue, contact HP or authorized service provider.

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41.3 UNEXPECTED SIZE IN TRAY XX For help press ? alternates with 41.3 LOAD TRAY XX: [Type] [SIZE] For help press ?

Description

The paper that is loaded in the tray is longer or shorter than the size that is configured for the tray.

Action

  1. If the incorrect size was selected, cancel the job or press the Help (?) button to gain access to help.

  2. Press the (Up Arrow) and (Down Arrow) buttons to step through the instructions.
  3. Print a Configuration page and verify that the tray settings match the media in the tray.

  4. If the above action does not solve the issue, reload the tray with the correct paper size.

  5. If you are printing from Tray 1, verify that the correct paper size is selected at the printer control panel.

  6. If you are printing from any tray except Tray 1, verify that the three paper size adjustments on the tray have been made correctly.

    Loading Tray 2 or an optional 500-sheet tray
    1. Remove the tray from the printer.

      Figure 54: Removing the tray

    2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size.

      Figure 55: Setting the left guide

    3. Pinch the release that is located on the rear paper guide and slide it to the correct paper size.

      Figure 56: Setting the rear guide

    4. On the right side of the tray, turn the knob to Standard for LTR (letter), A4, LGL (legal), EXEC (executive), A5, or JIS B5 paper. Turn the knob to Custom for supported custom paper sizes.

      Figure 57: Turning the knob

    5. Load paper with the front side facing down and the top edge toward the front of the tray.

      CAUTION: Do not fan the paper. Fanning can cause misfeeds.

      Figure 58: Loading paper

    6. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.

      Figure 59: Ensuring the paper is seated correctly

    7. Slide the tray completely into the printer.

      Figure 60: Sliding tray into printer

  7. After performing the actions above, press (Select) The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer memory.)
  8. If the above actions do not solve the issue, contact HP or authorized service provider.

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41.X PRINTER ERROR For help press ? alternates with 41.X PRINTER ERROR To continue press (Select)

Description

A temporary printer error has occurred.

X Description

1- Unknown misprint error

2- Beam-detect misprint error

4- No VSYNC error

7- Feed delay error

9- Signal noise error

Action

  1. Press the (Select) button to continue or press the ? (Help) button for more information.
  2. If the message persists, turn the printer power off and then on again.

  3. If the above action does not solve the issue, contact HP or authorized service provider.

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49.XXXX PRINTER ERROR To continue turn the printer off then on

Description

The printing operation has been aborted. The issue can be caused by a firmware error, invalid print commands, corrupt data, invalid operations, poor quality parallel cables, poor connections or specific applications.

Action

  1. Press Cancel Job to clear the print job from the printer memory.

  2. Turn the printer off and then on to clear the error message.

  3. Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.

  4. If the above action does not solve the issue, contact HP or authorized service provider.

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49.24.02 PRINTER ERROR

Description

The printer has experienced a critical error.

Action

  1. Turn the printer off and then on.

  2. If the error persists contact HP or an authorized service provider.

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50.X FUSER ERROR For help press ?

Description

A fuser error has occurred.

X Description

1- Low fuser temperature

2- Fuser warm-up service

3- Fuser over temperature

4- Line voltage problem

5- Incorrect fuser is installed

6- Open fuser circuit

Action

  1. Turn the printer power off and then turn the printer power on.

  2. If the message persists, contact HP Customer Support.

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50.4 FUSER ERROR

Description

The problem exists with the customer’s line voltage.

Action

  1. Remove the printer from any UPS supplies, additional power supplies, or power strips.

  2. Plug the printer into a wall outlet and see if this resolves the problem.

  3. If the printer is plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.

  4. The line voltage and current source at the printer location might need to be inspected to ensure that it meets the printer’s electrical specifications.

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50.5 FUSER ERROR

Description

The printer detected that the wrong fuser is installed.

Action

  1. Turn the printer power off and then turn the printer power on.

  2. If the message persists, contact HP Customer Support.

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51.XY PRINTER ERROR For help press ? alternates with 51.XY PRINTER ERROR To continue turn off then on

Description

A temporary printer error has occurred.

X Description

1- Beam-detect error

2- Laser error

Action

  1. Press the (Select) button to continue.
  2. Turn the printer power off and then turn the printer power on.

  3. If the message persists, contact HP Customer Support.

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52.XY PRINTER ERROR For help press? alternates with 52.XY PRINTER ERROR To continue turn off then on

Description

A temporary printer error has occurred.

X Description

0- Scanner error

1- Scanner startup error

2- Scanner rotation error

Action

  1. Press the (Select) button to continue.
  2. Turn the printer off and then turn the printer power on.

  3. If the message persists, contact HP Customer Support.

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53.XY.ZZ PRINTER ERROR To continue press cancel job

Description

There is a problem with the printer memory. The dual inline memory module (DIMM) that caused the error will not be used. Values of X and Y are as follows:

X = DIMM type

0 = read-only memory (ROM)

1 = random-access memory (RAM)

Y = device location

0 = internal memory (ROM or RAM)

1 to 4 = DIMM slots 1, 2, 3, or 4

ZZ = error number

0 = unsupported memory

1 = unrecognized memory

2 = unsupported memory size

3 = failed RAM test

4 = exceeded maximum RAM size

6= invalid DIMM speed

Action

  1. Press Cancel Job to continue.

  2. If the problem persists, turn the printer power off and then turn the printer power on.

  3. It might be necessary to replace the specified DIMM. Turn the printer power off, and then replace the DIMM that caused the error.

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54.1 REMOVE THE SEALING TAPE FROM TONER CARTRIDGE

Description

The toner cartridge was installed with the sealing tape installed.

Action

  1. Try to remove the sealing tape, for instructions see the following list:

    1. Lift the printer top cover.

    2. Remove the print cartridge from the printer.

    3. Bend and then pull the sealing tab from the end of the print cartridge to remove the entire length of the tape.

      Figure 61: Sealing tab on end of print cartridge

      1 - Sealing tab bent and removed from end of print cartridge
      CAUTION: Avoid touching any black toner on the tape. If the toner gets on clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets the toner into the fabric.
    4. Slide the print cartridge into the printer as far as it can go.

      Figure 62: Print cartridge

    5. Close the top cover.

      NOTE: If the top cover does not close, make sure the print cartridge is correctly installed.
  2. If the sealing tab cannot be removed, insert a new print cartridge and return the faulty print cartridge to receive a replacement.

  3. If tape has been removed, replace the toner cartridge.

  4. If the above action does not solve the issue, contact HP or authorized service provider.

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55.X PRINTER ERROR For help press ? alternates with 55.X PRINTER ERROR To continue press (Select)

Description

The DC controller is not communicating with the formatter.

Action

  1. Press (Select) to continue. The page containing the error automatically reprints if jam recovery is enabled.
  2. If the error does not clear, turn the printer power off and then turn the printer power on.

  3. If the message persists, contact HP Customer Support.

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56.1, 56.2 PRINTER ERROR To continue turn off then on

Description

Unknown input/output device installed.

Action

  1. Turn the power off and then on.

  2. Reinstall all paper input trays.

  3. Reinstall the stapler/stacker or stacker.

  4. Remove all non-HP paper-handling devices.

  5. If the above action does not solve the issue, contact HP or an authorized service provider.

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57.X PRINTER ERROR To continue turn off then on

Description

A temporary printing error occurred in one of the printer fans.

X Description

3- EP cartridge fan, right side (HP LaserJet 4300 only)

4- Main cooling fan, left side

Action

  1. Turn the printer power off and then turn the printer power on.

  2. If the message persists, contact HP Customer Support.

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57.7 DUPLEX FAN FAILURE

Description

The cooling fan in the optional duplexer is not functioning.

Action

  1. Turn the printer off and then on.

  2. If the error does not clear, replace the duplexer.

  3. If the above action does not solve the issue, contact HP or an authorized service provider.

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58.X PRINTER ERROR alternates with 58.X PRINTER ERROR To continue turn off then on

Description

A printer error has occurred where a memory tag central processing unit (CPU) error was detected, or there is a problem with the air sensor or power supply.

X Description

2- air-temperature sensor

3- DC controller

4- power supply

Action

  1. Turn the printer off and then on.

  2. Remove the printer from any universal power supply (UPS), additional power supplies, or power strips. Plug the printer into a wall outlet and see if this resolves the problem.

  3. If the printer is already plugged into a wall outlet, try another power source in the building that is independent of the one currently being used.

  4. The line voltage and current source at the printer location might need to be inspected to ensure that it meets the electrical specifications for the printer. (See the printer User's Guide for information about electrical specifications.)

  5. If the message persists, contact HP Customer Support.

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59.XY PRINTER ERROR For help press ? alternates with 59.XY PRINTER ERROR To continue turn off then on

Description

A temporary printing error occurred.

Action

  1. Turn the printer power off and then turn the printer power on.

  2. If the message persists, contact HP Customer Support.

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59.2 MAIN MOTOR ROTATION ERROR

Description

The printer main motor is not functioning correctly.

Action

Contact HP or an authorized service provider.

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59.4 EP MOTOR ROTATION ERROR (HP LaserJet 4300 only)

Description

The print-cartridge drive motor (HP LaserJet 4300 only) is not functioning properly.

Action

  1. Turn the printer power off and then turn the printer power on.

  2. If the message persists, contact HP Customer Support.

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60.X PRINTER ERROR

Description

A tray [X] that was opened or filled is trying to lift into position, but there is an obstruction in the tray.

Action

  1. Turn the printer off and then on.

  2. If the error persists, turn the printer off.

  3. Open the trays, remove the paper, and remove the obstruction.

  4. Reload the paper and close the tray. Make sure that the paper is neatly stacked and that the paper guides are not too tight against the paper.

  5. Make sure that the tray is fully inserted into the printer and is not overfilled.

  6. If the problem persists, contact HP Customer Support.

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62 NO SYSTEM To continue turn off then on

Description

This message indicates that no system (firmware image) was found. The printer software system is corrupt.

Action

Turn the printer power off and then turn the printer power on. If the error persists, contact HP support.

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64 PRINTER ERROR For help press? alternates with 64 PRINTER ERROR To continue turn off then on

Description

A temporary printing error occurred in the scan buffer.

Action

Turn the printer power off and then turn the printer power on, if the error persists, contact HP or an authorized service provider.

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66.00.15 EXTERNAL DEVICE FAILURE

Description

The stacker or stapler/stacker was removed and then replaced with the printer power was on.

Action

  1. Turn the printer power off.

  2. Make sure that the accessory is properly seated on and connected to the printer, without any gaps between the printer and the accessory. If the accessory uses cables, disconnect and reconnect them.

  3. Turn the printer power on.

  4. If the error reappears, record the message, and contact HP Customer Support.

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66.12.XX OUTPUT DEVICE FAILURE For help press?

Description

A stacker or stapler/stacker error has occurred. The stacker or stapler/stacker LED is continuously illuminated in amber.

Action

  1. Press the ? (Help) button for detailed information.

  2. Press the (Up Arrow) button and the (Down Arrow) button to step through the instructions.
  3. Turn the power off.

  4. Verify the stacker or stapler/stacker is installed correctly and that its electrical connector is seated in the connector on the printer.

  5. Turn the power on.

  6. If the error 66.12.03 persists, replace the stapler unit.

  7. If other error messages persist, replace the stacker or stapler/stacker.

  8. If the above action does not solve the issue, contact HP or authorized service provider.

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68.X PERMANENT STORAGE ERROR For help press ? alternates with 68.X PERMENANT STORAGE ERROR To continue press (Select)

Description

One or more printer settings that were saved in the nonvolatile storage device are invalid and have been reset to factory default. Pressing the Select (check) button should clear the message. Printing can continue, but behave unexpected in response to the changed settings.

Action

  1. Press the (Select) button to continue.
  2. Turn the printer off and then on.

  3. If the message persists print a Configuration page and check the printer settings to determine which values have changed. (To print a Configuration page, open the Information menu at the printer control panel and scroll to PRINT CONFIGURATION.)

68.X PERMANENT STORAGE FULL For help press ? alternates with 68.X PERMANENT STORAGE FULL To continue press (Select)

Description

A nonvolatile storage device is full. Pressing the Select (check) button should clear the message. Printing can continue, but behave unexpected in response to the changed settings.

Action

  1. Press the (Select) button to continue.
  2. Print a Configuration page and check the printer settings to determine which values have changed. (To print a Configuration page, open the Information menu at the printer control panel and scroll to PRINT CONFIGURATION.)

  3. Turn the printer power off. Hold down Cancel Job while turning the printer power on. This cleans up the permanent storage by removing old areas that are not being used.

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68.X PERMANENT STORAGE WRITE FAIL To continue press (Select)

Description

A nonvolatile storage device is failing to write. Pressing the Select (check) button should clear the message. Printing can continue, but behave unexpected in response to the changed settings.

Action

  1. Press (Select) to continue.
  2. Turn the printer off and then back on.

  3. If the error message persists, contact HP support.

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69.X PRINTER ERROR To continue turn off then on

Description

The optional duplexer is not functioning.

Action

  1. Remove the duplexer.

  2. Turn the printer off and then on.

  3. Reinstall the duplexer.

  4. If the message persists, replace the duplexer.

  5. If the above action does not solve the issue, contact HP or an authorized service provider.

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79.XXXX PRINTER ERROR To continue turn off then on

Description

The printer detected a critical hardware error.

Action

  1. Press Cancel Job to clear the job from the printer memory.

  2. Turn the printer power off and then turn the printer power on.

  3. Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. (If the message appears only with a certain program or print job, contact the software vendor for assistance.)

If the message persists with different programs and print jobs, try these steps:

  1. Disconnect all cables to the printer that connect it to the network or computer.

  2. Turn the printer power off.

  3. Remove all memory DIMMs or third-party DIMMs from the printer. (See the printer User's Guide for information about removing DIMMs.)

  4. Remove all EIO devices from the printer. (See the printer User's Guide for information about removing EIO devices.)

  5. Turn the printer power on.

If the error no longer exists, follow these steps:

  1. Install each DIMM and EIO device one at a time, making sure to turn the printer power off and turn the printer power on as each device is installed.

  2. Replace a DIMM or EIO device if it is the one that has caused the error.

  3. Reconnect all cables that connect the printer to the network or computer.

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8X.YYYY EIO ERROR

Description

The EIO accessory in slot [X] has encountered a critical error. [X] description:

1 = EIO slot 1 - The printer detected an error with the EIO accessory.

2 = EIO slot 2 - The printer detected an error with the EIO accessory.

6 = EIO slot 1 - The EIO accessory detected an error. The EIO accessory might be defective.

7 = EIO slot 2 - The EIO accessory detected an error. The EIO accessory might be defective.

Action

  1. Turn the printer power off and then turn the printer power on.

  2. Turn the printer power off, reseat the EIO accessory in slot [X], and then turn the printer power on.

  3. Turn the printer power off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the printer power on.

  4. Replace the EIO accessory in slot [X].

  5. If the above action does not solve the issue, contact HP or an authorized service provider.

    NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81,82, 86, and 87 Service Errors (bpj05423).

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Additional information

To print a configuration page at the control panel

  1. Press (Select) to open the menus.
  2. Use (Up Arrow) or (Down Arrow) to scroll to INFORMATION, and then press (Select).
  3. Use (Up Arrow) or (Down Arrow) to scroll to PRINT CONFIGURATION, and then press (Select).

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