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HP LaserJet 4200 or 4300 Series Printer - Unable to Collate/Mopy, Resulting in Error Message, 'Unable to Store Job at Printer,' or 'Job Storage Status Page,' or 'Job Storage Error'

ISSUE: When attempting to print multiple copies to a base model printer, only one copy prints. An error page follows stating:

Error: "Unable to store job at printer."

Reason: Printer not configured to collate.

Solution: Install EIO hard disk.

NOTE: In a peer-to-peer environment, the mopier setting in the driver needs to be disabled on the host, as well as, on each client.
SOLUTION: Each of the following steps may independently resolve this issue:
  • For Microsoft Windows 2000 and XP

    1. Click on Start , Printers and Faxes .

    2. Right click on the printer icon to access the printer properties.

    3. In the Device Settings tab of the printer driver, ensure that the mopier mode is disabled. Multiple copies will print without mopying. Also ensure that Job Storage is disabled.

    4. Close the Printers windows and try the print job again.

    For Microsoft Windows 9x, Me, and NT

    In the Configure tab of the printer driver, uncheck the box next to Mopy Enabled in the Paper Handling Options box.

    1. Click on Start , Settings , Printers .

    2. Right-click on the printer icon to access the printer properties.
    3. Go to the Advanced tab of the printer and select Enable Advanced Printing Features .

    4. Ensure that the Mopier mode and the Job Storage mode are disabled.
    5. Close the Printers windows and try the print job again.
  • Install 16 MB or more of memory (so a minimum of 64 MB is installed).

  • Install an EIO hard disk.

    NOTE: Print jobs that are less complex may mopy with 48 MB of memory.
SUMMARY: In order to collate/mopy on a base model printer, a RAM disk needs to be configured or a hard disk needs to be installed. The base model HP LaserJet 4200 series printer ships with 48 MB of memory, but 64 MBs are required for a RAM disk to be configured.
NOTE: Although the printer ships with 48 MB of memory, the printer driver installs with mopy enabled. This affects the PCL5e, PCL6, and PostScript drivers (version 60.3.13.1). All other HP LaserJet 4200 series printer models ship with 64 MB of memory, so they will mopy with no additional configuration.

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