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HP LaserJet 4 Plus/4m Plus Series Printers - Numerical Printer Error Messages/Parts Predict

ERROR 12

Control Panel message

12 PRINTER OPEN

Description

Cover Open error

Action

Check print cartridge

DC power supply or controller malfunction/tab missing

Predicted parts

Paper Controller PCA

Paper Controller Cable

DC Controller

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ERROR 13

Control Panel message

13 PAPER JAM

13 DUPLEX JAM

Description

Paper Jam

Action

Check paper path for jammed media.

Predicted parts

Paper Feed Assembly

Maintenance Kit

Output Assembly

Duplexer

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ERROR 14

Control Panel message

14 NO TONER CART

Description

Consumables error

Action

Reseat the print cartridge.

Predicted parts

Print Cartridge

High Voltage Power Supply, HVPS

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ERROR 16

Control Panel message

16 TONER LOW

Description

Consumables error

Action

Toner in print cartridge uneven

Print cartridge contact points are malfunctioning

High Voltage power supply is defective

Predicted parts

HVPS

DC Controller

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ERROR 18

Control Panel message

18 MIO NOT READY

Description

MIO Error

Action

Connect to network.

Cold reset printer.

Predicted parts

MIO card

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ERROR 20

Control Panel message

20 INSUFFICIENT MEMORY

Description

Processing error

Action

Too much data or data is too complex.

Reduce the resolution.

Reduce the complexity of the document’s graphics.

Add memory.

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ERROR 21

Control Panel message

21 PAGE TO COMPLEX

Description

Datacomm error

Action

Too much data or data is too complex.

Reduce the resolution.

Reduce the complexity of the document’s graphics.

Add memory

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ERROR 22

Control Panel message

22 ERROR

22 PARALLEL I/O ERROR

22 SERIAL I/O ERROR

22 HP MIO ERROR

Description

Datacomm Error

Troubleshooting Steps

The I/O configuration for computer or printer is incorrect

Set PARALLEL HIGH SPEED=NO and ADV FUNCTIONS=OFF

Check DTR/DSR and XON/XOFF for serial communication.

Connect to different PC.

The Cable is wrong or damaged

The Port is damaged

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ERROR 40

Control Panel message

40 ERROR

40 BAD SERIAL DATA FORMAT

40 HP MIO ERROR

Description

Datacomm Error

Predicted parts

The I/O configuration for computer or printer is incorrect

MIO Card

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ERROR 41

Control Panel message

41.[x] ERROR

41.x PRINTER ERROR

x=1,2,4,5

Description

Engine Errors

Predicted parts

Laser Scanner

Cable

DC Controller

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ERROR 41.1

Control Panel message

41.1 ERROR

Description

Noisy Vertical Sync

Troubleshooting Steps

Reseat connections on Laser Scanner, DC Controller

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ERROR 41.2

Control Panel message

41.2 ERROR

Description

Beam Detect Error

Troubleshooting Steps

Reseat connections on Laser Scanner, DC Controller

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ERROR 41.3

Control Panel message

41.3 UNEXPECTED PAPER SIZE

Description

Paper Feed \ Transport

Troubleshooting Steps

Check the Pickup Roller

Check the Separation Pad

Check the Cassette

Possible software issues

Predicted parts

Pickup rollers

Separation Pad

Cassette

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ERROR 41.4

Control Panel message

41.4 ERROR

Description

Vertical Sync Late

Troubleshooting Steps

Reseat connections on Laser Scanner, DC Controller

Predicted parts

Formatter

DC Controller

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ERROR 41.5

Control Panel message

41.5 ERROR

Description

Processing Error

Troubleshooting Steps

Reseat connections on Laser Scanner, DC Controller

Check Pickup Roller

Predicted parts

Formatter

DC Controller

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ERROR 50

Control Panel message

50 SERVICE

Description

Fuser Error

Troubleshooting Steps

The Fuser or power supply is defective

Power printer off for 20 minutes.

Predicted parts

Fuser

Power supply

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ERROR 51

Control Panel message

51 PRINTER ERROR

Description

Beam error

Action

Laser scanner cable connectors are faulty or laser scanner assembly is defective

Predicted parts

Optic Cable

Laser/Scanner Assembly

DC Controller

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ERROR 52

Control Panel message

52 PRINTER ERROR

Description

Scanner error

Action

Laser scanner cable is faulty or laser scanner assembly is defective

Predicted parts

Optic Cable

Laser/Scanner Assembly

DC Controller

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ERROR 53.XY.ZZ

Control Panel Message

53.XY.ZZ ERROR

Description

X=0, ROM

X=1, RAM

X=2, Flash

Y=0 Internal mem.

Y=1SIMM Slot 1

Y=2 SIMM Slot 2

Y=3 SIMM Slot 3

Y=4 SIMM Slot 4

ZZ Error Numbers:

0=Unsupported memory

1=Unrecognized memory

2=Unsupported memory size

3=Failed RAM test

4=Exceeded max RAM size

5=Exceeded max ROM size

6=Invalid SIMM speed

7=SIMM reporting info incorrectly

8=SIMM RAM parity error

9=SIMM ROM mapped to an unsupported address

10=SIMM address conflict

11=ROM out of bounds

12=Could not make temporary mapping

Troubleshooting Steps

Remove all SIMM's and Turn the printer back on.

Predicted Parts

SIMM

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ERROR 55

Control Panel message

55 PRINTER ERROR

Description

Communication error

Predicted parts

Formatter to DC Cont. Cable

DC Controller

Formatter PCA

DC Power Supply

PIU PCA

Main Motor

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ERROR 57

Control Panel message

57.1 MOTOR FAILURE

Description

Fan/Motor error

Action

Main motor is not functioning properly

Predicted parts

Main Motor

DC Controller

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ERROR 57

Control Panel message

57.2 FAN MOTOR FAILURE

Description

Fan/Motor error

Action

Exhaust Fan FM1 failure.

Predicted parts

Exhaust Fan FM1

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ERROR 61

Control Panel message

61.x SERVICE

X=0-4

Description

Memory Error

Troubleshooting Steps

The SIMM or Formatter is defective

Predicted parts

SIMM

FORMATTER

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ERROR 62

Control Panel message

61.x SERVICE

X=0-5

0:Internal Memory

1-4:SIMM Slot

5:Cartridge

Description

Memory Error

Troubleshooting Steps

The SIMM or Formatter is defective

Predicted parts

SIMM

FORMATTER

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ERROR 63

Control Panel message

63 NEEDS SERVICE

Description

Memory error

Action

Formatter PCA is defective.

Predicted parts

Formatter PCA

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ERROR 65

Control Panel message

65 SERVICE

Description

Accessory error

Action

Turn the printer off.

Disconnect all accessories.

Turn the printer on.

If the printer initializes to "Ready" reconnect the accessories one at a time.

Predicted parts

Formatter PCA

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ERROR 68

Control Panel message

68 SERVICE

Description

Memory error

Action

NVRAM full

Press ITEM key while powering on

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ERROR 68

Control Panel message

68 ERROR

Description

Memory error

Action

Error NVRAM

Press ITEM key while powering on

Predicted parts

Formatter PCA

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ERROR 70

Control Panel Message

70 SERVICE

Description

Firmware Error

Predicted Parts

Compatible cartridges

SIMM

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ERROR 71

Control Panel Message

71 SERVICE

Description

Datacomm Error

Predicted Parts

Compatible cartridges

SIMM

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ERROR 79

Control Panel Message

79 SERVICE XXXX

Description

Datacomm Error

Troubleshooting Steps

The firmware has detected a hardware failure within the formatter. Defective MIO devices, communication ports, or cables can cause this failure.

CAUTION: Because all service manuals point to the formatter as the issue customers and service technicians will always want to replace the formatter before any troubleshooting. Resist this push and troubleshoot the issue. Establish that the issue is hardware before replacing the formatter.
  1. Turn the printer off. Disconnect all communication cables and MIO cards. Turn the printer back on.

  2. Run extended formatter diagnostics from the Service Mode Menu to troubleshoot the failure.

Predicted Parts

MIO

Formatter PCA

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ERROR 80

Control Panel message

80 SERVICE XXXX

Description

Datacomm error

Action

For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting

Turn the printer off.

Remove any devices installed in the MIO Slot.

Turn the printer on.

Predicted parts

MIO

Formatter PCA

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ERROR 81

Control Panel message

81 SERVICE XXXX

Description

Datacomm error

Action

Turn the printer off.

Remove any devices installed in the MIO Slot.

Turn the printer on.

Predicted parts

Formatter PCA

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