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HP Officejet G Series - Installing the HP Officejet G Series on a Network


HP Officejet G series all-in-one products can be connected over networks in two different ways:
  • Direct connection with an HP Jetdirect print server or by using Windows Print Sharing. Full functionality of the HP all-in-one is only possible when using a HP Jetdirect print server and is the preferred method. Click here to see a list of supported HP print servers.

  • Windows print sharing will allow other computers on the network to print to the all-in-one but no other functionality will be possible. While full functionality is not possible, click here to learn how to setup Windows print sharing .

Click here to learn how to install the all-in-one software with a Macintosh computer by reading HP document Setting up a Network Environment with HP Jetdirect External Print Server 300x on a Macintosh (bpm30019).


Supported and unsupported network environments

Full network functionality of the HP Officejet G series is supported while using a supported HP Jetdirect print server on a peer-to-peer (or direct mode) network with a computer that meets the requirements listed in HP document System Requirements for an HP Officejet G Series (bpu03010).

Client server networks, where commands are routed through a computer that functions as a dedicated print server such as Novell clients, Citrix, and others, are not supported. It may be possible to gain full or partial functionality on a client server network by bypassing the dedicated print server but HP does not recommend or support this connection.

Contact the client server network provider to determine if it is possible to connect the all-in-one and install the software so that it can function in a peer-to peer mode on the client server network. For more information about Novel networks refer to the "Additional information" section below.


Obtaining software and steps before installing

There are a number of tasks that should be completed before the all-in-one software is installed.
  • Obtain the latest software version for your version of Windows. The software for the HP Officejet G series has been updated several times as new versions of Windows became available or as problems were corrected. Only the HP Officejet G95 software download includes the networking software. This software may also be used with HP Officejet G85 series models or a new software CD-ROM can be ordered. CD-ROM ordering information is available on the HP software download pages or contact HP by phone or email for assistance.

  • If the HP all-in-one software was previously installed, it must be uninstalled before a new version can be installed, the connection method is changed, or the version of Windows is changed. Uninstall the software using the uninstall option in the product folder or by following the information in HP document Uninstalling the HP All-in-One Software (bpu01843).

  • If the cable connection to the all-in-one changes from parallel to USB or USB to parallel, the power cord to the all-in-one must be disconnected.


Installing the all-in-one with a Jetdirect print server

Use the information below to install the all-in-one on a network.

NOTE: If the networking option on the Installation Type screen is grayed out or unavailable, the software was either downloaded or an early version. View the information above to obtain the latest software .

Step one: Connecting the components to the network

Connect the all-in-one to the HP print server as shown below. If possible, do not place any routers, switches, or patch panels between the print server and the computer or the print server may not be detected.

Figure 1: Connecting the components

1 - Networked computer
2 - Network hub
3 - HP Jetdirect print server
4 - HP all-in-one


Step two: Installing the all-in-one software

Install the all-in-one software following the steps below. Do not install the print server software. The networking software is included with the all-in-one installation software. There may be slight differences depending on the version of the all-in-one software and the Windows version.

  1. After connecting the components to the network, allow three to five minutes to pass. Then print a test page from the HP Jetdirect print server by pressing the Test button on the print server. This will verify that the connection between the print server and the all-in-one is working and will list the network information for the print server. Note the IP address on the second page.

  2. Insert the all-in-one product CD into the CD-ROM drive. If the software does not start automatically, click Start , click Run , and then type:(D):\Setup.exe (where "D" is the CD-ROM drive letter. Click OK to continue.

  3. The software installation start menu will appear. Click the option to install the software.

  4. A Welcome screen may appear. Click Next to continue if a Welcome screen appears.

  5. If a HP Software License Agreement screen appears, accept the agreement by clicking Yes to continue.

  6. The setup type menu should appear, review the options available.

    Figure 2: Setup type

  7. Select the Networked setup type and then click Next . If this option is grayed out or unavailable, see the information above about obtaining the drivers . Some downloads of the Officejet G series software do not include the network portions.

  8. Click Next to accept the default location or you may select a different destination folder.

  9. There is an opportunity to change the name of the driver icons that will be added to the Printers folder. If no name change is required, click Next to continue.

  10. The installer will now copy the driver files to the hard drive.

  11. When the installation is complete, a screen will appear stating that the installation is complete. There is an opportunity to take the product tour at this time. Click Next to continue.

  12. Carefully read the final installation screen and follow the directions given. Verify that all of the hardware is connected and that the HP Officejet G series is turned on and then click Finish . The computer may shut down at this point. If it does, restart the computer.

  13. The network setup screen will appear. Select the option to Search for HP Officejet . This will cause the network installation wizard to search the network for any networked all-in-one products. Click Next to continue.

    Figure 3: Searching the network for the networked all-in-one

  14. The wizard should find the all-in-one product and perform the setup. If more than one all-in-one is detected, use the information from the print server test page to select the correct one. If the all-in-one is not detected, follow the steps below:
    • Verify that all components are connected and that the power is turned on. Then search the network again if a problem is discovered.

    • Click the Back button and select the option to manually enter the IP address. Enter the IP address of the print server as it appears on the print server test page and then click Next .

    • If the all-in-one still is not detected, refer to HP document Solving HP All-in-One Network Installation and Communication Problems (bpu03062).

      Figure 4: Entering the IP address manually if the search fails

  15. A screen to determine the network communication mode will appear. Select the mode that is correct for the network and click Next to continue.

    Figure 5: Setting the network communication protocol

  16. A dialog box asking if there will be any applications that print in DOS may appear. The all-in one product does not support DOS printing. Select No and then click Next to continue.

  17. All-in-ones with faxing capability will proceed to the Fax Setup Wizard. Setup is complete for HP Officejet G55 models. When the setup is complete and/or at the end of the Fax Setup Wizard, a Print Test Page window appears. Click Print Test Page to verify the installation and then click Next to continue.

    Figure 6: Setup complete

  18. When setup is complete, a Congratulations screen will appear.


Printer sharing on a network and point-and-print

If the all-in-one product is locally installed to a computer that is on a network, other computers can print to it. If the network server is running Windows NT, Windows 2000, or Windows 95/98 with Windows 95/98 clients, the server can automatically load the required drivers onto the client PC using the point-and-print feature. If the network uses a Windows 9X server, the driver will have to be loaded manually onto a Windows NT 4.0 or 2000 client PC. This type of installation is called peer-to-peer.

NOTE: Only printing to the all-in-one product is possible when connected in this manner. The unit must be connected using an HP Jetdirect print server to gain access to advanced features.

All computers must be connected to the network and the printer must be installed on the local or host computer before setting up printer sharing. File and Print sharing must be enabled on all computers (Microsoft Windows 95 and 98 only, Windows NT, 2000, and XP enable this feature by default) for this to work. Follow these steps to verify this:

  1. Right-click Network Neighborhood and choose Properties .

  2. Click the File and Print Sharing option if “File and print sharing for Microsoft networks” is not shown in the list of installed network components.

  3. Insert a check mark into the box for the sharing options wanted.

  4. Click OK to save changes and exit this screen.

  5. Follow any instruction messages that appear and restart the computer.

Setting up the server or host

You must be logged on as an administrator in Windows NT, 2000, and XP.

  1. The printer should be setup and connected to the host following the directions given for a local (not a network) installation.

  2. Click Start , click Settings , and then click Printers .

  3. Right-click the all-in-one printer icon and then click Sharing on the menu. The Properties dialog box will appear with the Sharing tab open.

  4. Click Shared as and enter a unique name for the all-in-one in the Share Name field. Write this name down because it will be required to setup the client computers. Click OK if the server (host) PC is running Windows 95/98 or Windows NT and 2000 servers that only have Windows NT and 2000 clients to finish the setup.

To setup a point-and-print client

Follow the steps below when setting up point-and-print on a computer that uses the same version of Windows as the host computer.

If the computer uses a different version of Windows than the host, use the alternate method described below .

  1. Double-click Network Neighborhood .

  2. Find the name of the computer that is attached to the all-in-one product and double-click it. If you do not know the name of the computer, right-click Network Neighborhood on the server and select the Identification tab.

  3. Double-click the shared name of the all-in-one product.

  4. A message “Before You Can Use the Printer…” appears. Click Yes and follow the instructions to setup the printer.

Setting up a Windows 9x computer to work with a Windows NT based host

Follow these steps when setting up a computer that uses Windows 98 or Me to print to a all-in-one connected to a Windows NT 4.0, 2000, or XP computer.

NOTE: The Windows CD-ROM may be required for the driver installation.
  1. Click Start , click Settings , and then click Printers .

  2. Double-click Add Printer . The Add Printer wizard will appear. Click Next .

  3. Select Network Printer and then click Next to continue.

  4. Enter the network path of the printer. Type in two back slashes (\\), the name of the computer the all-in-one is connected to, another back slash, and then the name of the shared printer (as shown in image below). The line entered will look something like this (complete with back slashes): \\hostcomputer name\shared printer name

  5. Leave MS-DOS printing set to No and then click Next .

  6. Select HP from the list of Manufacturers, and then select the HP Deskjet 855C from the list of printers. Click Next to continue.

  7. Type a name for the printer that will make sense to you or use the existing name. If the printer is to be the default printer, select Yes . If not, select No . Click Next to continue.

  8. Select Yes to print a Test page, and then click Finish . The print driver will install. If the installation requires the Windows CD, insert it and select the CD-ROM drive.

Setting up a Windows NT based computer to work with a Windows 9x based host

Use this method to setup a Windows NT 4.0, 2000, or XP computer to print to an all-in-one connected to a computer using either Windows 98 or Me.
  1. Open the Printers folder:

    • Windows 2000: Click Start , click Settings , and then click Printers .

    • Windows XP: Click Start and then click Printers and Faxes .

  2. Click File and then click Server Properties .

  3. Select the Ports tab, and then click Add Port .

  4. Select Local Port and then click New Port . Even though the printer is connected to a computer on the network, it will be considered a local printer.

  5. Enter the name of the port, type in two back slashes (\), the name of the computer the all-in-one is connected to, another back slash, and then the name of the shared printer (as shown in the image above). The line entered will look something like this (complete with slashes): \\hostcomputer name\Share name

  6. Click OK to create the port. Close the Port window and Server Properties after the port is created.

  7. Double-click the Add Printer icon. The Add Printer wizard will appear. Click Next .

  8. Select Local Printer and uncheck Automatically Detect My Printer . Even though the printer is connected to a computer on the network, it will be considered a local printer. Click Next to continue.

  9. Select the port created in Steps 2 - 6 and then click Next .

  10. Select HP from the list of Manufacturers and the HP Deskjet 990C (or 855C in Windows NT 4.0) printer driver from the list of printers.

  11. Keep the existing printer name or give it a new name that is less than 32 characters long.

  12. If the printer is to be the default printer, select Yes . If not, select No . Click Next to continue.

  13. Make sure that the option not to share the printer is selected, and then click Next .

  14. Select the option to Print a test page , and then click Next .

  15. Click Finish to install the driver and print a test page.


Additional information

Supported print servers

The table below lists the print servers that are supported when installing the HP all-in-one. Full or partial functionality may be possible with other HP print servers but HP does not recommend their use. HP cannot guarantee that installation will be successful if print servers other than those listed below are used.

Windows based computers
Macintosh computers
HP Jetdirect 170X
HP Jetdirect 300X
HP Jetdirect 175X
HP Jetdirect 310X
HP Jetdirect 300X
HP Jetdirect 380X
HP Jetdirect 380X
HP Jetdirect 500X1
HP Jetdirect WP1102

1 - The HP all-in-one must be connected to parallel port number one of the Jetdirect 500X print server.

Novell clients

It may be possible to have full or partial functionality on a PC running Novell Client. HP does not support the HP Officejet G series all-in-one on client-server network architecture. For full functionality, the Novell server must be bypassed, and the connection to the print server set to peer-to-peer (or direct). To do this, install either the IPX/SPX or TCP/IP protocols. The latest Novell client software should be loaded.

The HP Jetdirect Read Me (ReadMe.HTML) file contains some information about the limitations in using NetWare with a HP Jetdirect print server. This file can be found on the HP Officejet G series CDROM by browsing to the OJG/Net folder. Visit the Novel Web site for client updates Non-HP site and information, or click here to visit the HP Network Printer Installation Wizard Web page to search for NetWare issues and solutions.


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