HP Designjet 5000 Series Printers - Firmware History
The following document is the complete history of the HP Designjet 5000 system
software (firmware). Each of the releases listed below are complete with the list and the explanation of the fixes. Also included is the added functionality of each release.
Remember upgrade files are available for the designjet online at:
List of system software/firmware releases for 5000 series (from newer to older):
- A.02.05 (first UV compatible firmware)
- A.02.04 (Do not use!! - upgrade ASAP)
Remember that each firmware release is a superset of the previous one. This means,
for example, that all the improvements done in the A.01.14 will be included in the
A.02.05 and so on.
- Extend the printhead warranty from 700 ml to 1000 ml
- Media length tracking pattern shows the “HP invent” logo
The printer shows a continuable error when printing the media length-tracking
pattern and no media is loaded. Previously, the printer was printing on the center platen.
When additional memory is installed in the printer, extra memory is allocated to the writing
system in order to print complicated images.
Form Feed and Cut does not enable the cutter when TUR (Take Up Reel) is on.
Downloaded media profiles from the Web will not be lost when changing ink types.
Media length is saved in memory on every print (previously it was saved only when the printer
was set to standby).
When a new PS (PostScript) font was uploaded to the printer, the printer was displaying a system error
(00F300 02FA0D9F) because it was not able to re-initialize. Now it shows a message
informing the user that the printer has to be turned off, then on.
the printer asks to unload the roll and then press Enter, a new message
appears during media unloading. The reason for this new message is that, with
some media types (such as Canvas), when the cutter is disabled, nothing happens after pressing
Enter. It may seem that the printer has hung up, but the printer is waiting for the customer to
unload the rest of the roll manually.
- New media length option.
There is a new option of 225 feet whenever the customer has to select the roll media
- Tubes ERROM backup.
There has been a growing number of messages
related with a corruption of the EEROM included in the
This EEROM contains, among other information, the type of ink that those tubes can
accept. Therefore, if it is corrupted, the printer cannot decide which type of ink tubes
have been installed, showing the above mentioned message.
In order to avoid this failure, this firmware will create a backup of the tubes EEROM
into the HDD (one for the dye tubes and one for the UV tubes). Then, if the printer
detects at start-up that the tubes EEROM is corrupted, it can recover the values
from the HDD and continue working.
The tubes EEROM backup file is refreshed in the following situations:
- Whenever the main backup is performed from the service menu.
- Whenever the ink tubes are removed following the front panel procedure.
- Every 20 prints.
The tubes EEROM backup is recovered in the following situations:
- Whenever the main restore is performed from the service menu.
- When initializing the printer and the internal ink tubes EEROM check function
returns an error and the tubes are properly connected to the printer (the FW
restores the backup and then retries checking the ink tubes EEROM).
AppleTalk printer name deleted at power up
with the previous firmware release. The AppleTalk name defined by the customer was
deleted every time the printer was rebooted. Therefore, the printer was always
instead of the name defined by the user.
There were some applications (among them, QuarkExpress) that were sending the
Pantone colors in a special way, which was not correctly interpreted by the printer.
As a result, the Pantone color was completely wrong. This problem was solved by a
fix in the postscript interpreter.
Some RTL library’s procedures have been modified in order to make the printer able to
process direct by plane RTL data format up to 24 bits per pixel as it was requested
by some ISV Developers (It was able to process up to 8 bits per pixel only).
Add new functionality into the CLC algorithms to accept the beta media profiles
version 36. These new beta profiles have been created in order to reduce the grey
neutrality issue detected by several customers. The problem was detected only on
HW Coated and Photo Imaging Gloss (both dye inks).
Therefore, the fix will only be visible with the combination: firmware v A.02.16 plus (+)
attached beta media profiles.
The firmware version A.02.16 in combination with the default preloaded media
profiles (version 35) will not use this new functionality in order to avoid backwards
This new firmware includes a new PS code that solves a problem that affect the
colors defined through an indexed colormap. The problem was that ink emulations
were not applied to colors defined through an indexed colormap causing color
mismatches. This was a bug detected by the ISV Developers and no customer
complains have been detected.
New Accessories submenu in the Device Setup menu
There is a new Accessories submenu in the Device Setup menu that substitutes
the TUR submenu (we have changed that from the previous firmware release
where accessories was an option, not a menu).
This new submenu includes two options:
These two options are incompatible. If TUR is set to Yes, the Other accessories
option will be disabled. When the customer is setting the Other accessories option
to Yes, the printer must be restarted to enter in a new mode that allows the third-party accessory to communicate with the printer through the serial port (integrated in
the parallel port).
- New PS fonts print into the Demo menu only in PS printers
HP has recovered this PS fonts print from the CP and the 1000 series that prints a
sample of the internal postscript fonts.
- Fixed hard disk drive sizes
As the market evolves, the sizes of the HDD increases, so with time you will see
different HDD sizes working with the HP Designjet 5000. The writing system
is not using all the HDD but the initial defined sizes. This is 5 GB (4884 MB) for the
RTL printer and 20 GB (19609 MB) for the Postscript printer.
In order to avoid customer complaints (they could have two printers with different
HDD sizes) HP has fixed the HDD sizes reported by the printer to the above sizes,
independently of the real size.
This applies to the HDD sizes shown in the current config print, the service print, the
information shown inside the statistics menu, and the initialization information.
Garbage showing the front panel instead of incorrect type of tubes
The sentences are repositioned to be shown correctly.
Inked area (still) not working with some Postscript files
This bug was supposed to be fixed with the firmware A.02.10, but HP detected some
cases were it was still failing. The writing system was fine tuned in order to print fine
Incorrect AppleTalk printer name
The firmware was not assigning correctly the AppleTalk printer name showing the
general network card name (HP Peripheral). With this fix, the name assigned will
be HP Designjet 5000ps or HP Designjet 5000 depending on the model.
Incorrect number of copies
The management from the front panel of the number of copies of a job with multiple
pages inside is incorrect. If you reprint it from the front panel, you get an incorrect
number of copies. If afterwards you access to the copies feature, your printer does
not respond and you must reboot it.
PG1 HP-GL\2 command not working
This command should create an empty page. The problem was due to the fact that
there was nothing in firmware that process the case of nothing-to-be –printed
when changing the status in the writing system.
42-inch printer hangs printing high resolution prints
Some high-resolution prints (in this case, at 1200dpi creating a 12 GB file) hangs the
42-inch printer with the front panel showing printing message.
The problem was due to an insufficient writing system partition memory for large
prints. The change consisted in adding 5 Mbytes to the writing system partition for
the 42-inch printer.
0F0100 037C02C2 when using a third-party RIP application. Varware
The varware dry time to be applied at every pass it was failing. The related problems
were system errors and no pass dry time.
Printer hang with 740-inch (or longer) Varware prints
This was happening because there was an overflow when converting print height to writing
system units. The units converting process consists in a multiply and a divide operations here
when multiply two 32 bits values, the result does not fit in 32 bit and becomes truncated. Fix
consists in use double variables.
RTL backwards compatibility
The printer will correctly print rtl files generated with earlier printer driver versions
(e.g. 750, 1050, CP, etc).
Varware Dry time
The drytime setting available in the VARWARE Plus documentation was not
implemented in the previous firmware code, but is now included in this version.
Detection of semi-transparent media
There are available in the market semi-transparent media types that are detected
correctly by the 1000 series during the media loading process. The majority of those
media type were not detected by the 5000 series, causing many customer
With this new firmware, HP has relaxed the limits between the black reference and
the white level of the media, allowing those media types to be loaded.
Problems upgrading the firmware with media loaded
There have been some problems detected with media profiles when the firmware
upgrade is done with media loaded.
Now when the upgrade process is started, the user will be asked to unload the
New Accessories option for future use
HP has added a new Accessories option inside Device Setup menu in order to be
able to use possible accessories (multiroll, duplexer, etc) in the future.
By default, this option is set to Off. If you enable it, the TUR options will not be
31mm bottom margin when sending rtl files with unknown length
and inked area defined by PJL command (it should be 7mm)
The error was due to an incorrect computation at the end of the print. The
fix is not completed. The bottom margin (again under the described circumstances)
may vary from 6.3mm to 9mm depending on the print. But, with the same print, the
bottom margin will never change.
NOTE: HP is still investigating the possibilities of completely fixing this problem.
HP will inform you on the next firmware release.
Inked area setting on the front panel was not working correctly with
RGB ink emulation not working correctly from the front panel
The ink emulation RGB configurable in FP menu was not correctly saved in the
EEROM. For this reason when the user powered off the printer, the setting of this
option could be lost.
System error 0F0200 01C7037D when using PosterShop or Wasatch
Error on preventive maintenance counters
The service config plot does not report the correct carriage cycles and tubes cycles.
Tubes cycles counter had two times carriage cycles and carriage cycles warning
threshold is 2M instead of 6.5M.
The change consists in a modification of the threshold (6.5M).
The tubes cycles
counter remains counting two times the carriage cycles but the internal trigger of the
maintenance message and the printout is divided by two (to keep backward compatible
with the previous versions).
Printhead count error in the service config print
Consumed printheads remained unchanged in the service config print when a new
printhead is inserted. This error has been fixed.
Printer was hanging while printing HUGE 60-inch files
Some 60-inch prints hang the printer with FP display message Printing.
The problem was due to an insufficient writing system partition memory. The
change consisted in adding 5Mbytes to the writing system partition for the 60-inch machine configuration.
System error 0F0200 01E603D2 related with the use of the parallel
A workaround has been developed for this system error. It should reduce the
frequency of the system error to the minimum, but the system error may still appear
from time to time.
The limiting performance front panel message was not correctly
The limiting performance message due to the number of nozzles out was not
correctly refreshed (suppressed) when the problem was solved.
No new functionality added in this release
The printer is slowing down while printing
If the printer has the A.01.14 or later firmware releases, the carriage moves slower
when the printer is accepting more and more prints. This is not happening with all
the prints, but it is accumulative. On previous firmware releases, if the printer is
powered off and on, the problem disappears. The A.02.08 fixes this strange
Thin black lines are appearing randomly along the printouts (only in
When printing postscript files, sometimes the printer was appearing printing thin
black lines that were not part of the original file. It is a random problem, if the
customer re-sends the same image, usually the lines will not appear.
System error FFFFFFFF 012A02E4
This system error was appearing when the first problem (“The printer is slowing
down while printing”) was accumulating too many delays.
System error message changed
- A big number of system errors reported to the call
center are sporadic system errors that will disappear if
the customer is switching off and on the printer. In
order to reinforce this fact, HP has changed the front
panel message reported by the printer in case of a
Reduced advance in the Move media option linked with the TUR
- The advances done by the printer, using the up/down keys once the TUR is loaded,
has been reduced from 10mm per key hit to 4mm. This was done to be more
precise on the positioning of the media.
In some situations, a certain level of abnormal air leakage may occur causing the
APS to oscillate around a steady value. In this situation and with a supply near to
end of its life (less than 70cc), an internal pressure checking in the firmware triggers this
Erroneous options in the front panel menu print
There were two errors inside the front panel menu print:
- The option Printer Setup menu, utilities, replace ink system must be in
white color as the option is available with the short menu.
- Inside the print, HP has available the option Printer Setup menu, Device Setup, Lang.,HP-GL/2, CALS/G4 when the 5000 series does not support CALS/G4
IO timeout setting lost when switching printer off and on
Incorrect order in the media removal inside the ink replacement process
During the ink replacement process, the printer asks for the removal of the ink
consumables, and later on for the removal of the media. The problem was that if the
track media length is enabled and the media length known, the printer was not able to printer the media length patterns, as there were no printheads present. This
new firmware release asks the customer to unload the media before asking for the
ink consumable removal.
TUR loaded option change failure
Whenever the Media menu, TUR loaded
option is changed, if the customer is
changing its status from Off to On, the Printer Setup Menu > Device setup >
Reduced Margins” option does not appear and the printer is not asking the customer
to move the media as it should be.
Form Feed and cut does not work if cutter is disabled
The “Media menu > Form Feed & Cut” option does not cut if the cutter is disabled
inside “Printer Setup Menu > Device setup Media menu > Cutter =OFF”
Actuator arm (in the tensioner) broken
The actuator arm could be engaged by chance by the cutter and brake it. This
accidental engagement can also force a shutdown before the breakage is produced.
This problem can happen in 2 situations: when deactivating the cutter after
performing a media cut, and looking for the printer’s length while initializing.
To avoid these situations it has been added a speed movement at low speed forcing
a shutdown before breakage.
Problems after installing brand new HP no83 (UV) printheads
When inserting a brand new printhead into a HP Designjet 5000, the printer may
report several problems:
(0100) Calibration Error. PressENTER
to continue” message during
the printhead alignment
message when checking the printheads status
For further information on these fixes, refer to the newsletter “Problems after
installing brand new HP no 83 (UV) printheads.
Testing Printheads forever
When you have selected Printer Setup Menu, Page Format, Size = Inked area
and a RIP application is used, the front Panel may stay in “Testing Printheads”
forever without starting to print.
Problems printing a grading from Illustrator v9
When trying to print a gradient from Illustrator version 9, the
results obtained were not as predicted.
Printer starts calibrations before the end of the media loading process
- During the media loading, if a customer waits for about 2 minutes in the step where
she/he has to define the media length, this step is bypassed and the calibrations will
start as if the media load process was finished.
This was happening because the media load process has a timeout, but the option in
Front Panel menu does not have it.
3M changeable media not appearing as a selection during the media
The media profile for 3M changeable Media does not succeed with the printer’s
integrity check due to an incorrect temperature for the Black printhead. As the media
was not recognized correctly, it was not shown in the front panel.
New Durable Glossy UV / Max Quality print mode
The print mode for the durable Glossy in MaxQuality was modified, increasing the
number of passes from 10 to 12. This change was done in order to improve the
behavior in terms of banding but it will have an impact, due to the decrease in
throughput in about 20 % of the printing time (14-min versus 12-minutes)
Downloader language selection is not working correctly
- The download application does not take into account the language selected at the
beginning of the upgrade. This bug only exists for Windows and if the Operating
System Regional Settings are different from the selected language.
Communication problems downloading the firmware though 10BaseT
from MAC - When an upgrade is done with 10BaseT and MAC systems using AppleTalk (8.6 or 9.0), it
can appear that a communications problem has occurred. This error will not allow the upgrade to succeed.
This problem does not occur on the Windows platforms
Error hiding in Postscript
- the first swaths of the printout were done without applying error hiding.
Print on platen without media loaded - removed the issue that allowed the printer to print without media.
Varware temperature for RIP Developer
- there was a bug with the firing temperatures for RIPs that were stopping them from
printing with UV INKS.
Automatic tracking of remaining media length
- this improves the media loading experience, as the printer detects the remaining
media length automatically and therefore saves you having to use the front panel.
Export of ‘accounting’ data to Microsoft® Excel® spreadsheet
- this lets you to make cost calculations automatically, based on the cost of your
Remote front panel through internal WebAccess
- this lets you configure the printer remotely from your computer, without using the
Online help in WebAccess pages - this gives you your manuals online, letting you do automatic searches without using
‘Percentage job completed’ for PostScript® files
- this tells you when the printer will finish processing and start printing.
Reduced margins option
- this lets you save media when printing in continuous mode.
- Print cancelled when an electrical failure (ink short) was detected on any
- Several internal problems when cancelling the disk manager library
- Job manager cancelling in pending and preparing states cancel process priority
data was lost is a user error instead of a system one
- After an internal cancel it was not possible to print anything
END OF MEDIA
- When the media end of zone is detected, advance and printing go on until the
advance is less than the media available in end of zone. When this condition
is no longer exist, the job is cancelled (thanks to internal cancel) and status
on the Front Panel changed from printing to Load media for current job. The
job is still in the queue and it will re-plot when the media is loaded (job is
If you want to suppress it in the queue it's possible from the Front Panel
menu / Queue Management.
Do the printhead alignment chassis independently to avoid some misalignment
problems (mainly between cyan and yellow) by extending the PAD
alignment pattern one swath (from 4 to 5).
Add some fault tolerance to nozzles out to the alignment process:
- Change current threshold to activate calibration error 0100 because of
nozzles out from 6 to 54 nozzles out.
- Interpolate missing measurement as long as we have at least one value
- Add an alignment anti-saturation algorithm.
The printhead alignment will be triggered just after a printhead REPLACEMENT,
not a printhead reinsertion.
Fixed fffffffff 02b31b0 at the beginning of the printhead alignment.
RTL and HP-GL/2 THOUGHT ETHERTALK
HP Designjet 5000 Series firmware upgrade code was stopping at 90% when
using parallel port.
Now, the timeout option has been modified and is recognized correctly and acts
When a media doesn't allow the color calibration (as Canvas), the color
calibration doesn't appear on the front panel.
Make CLC available for RIP vendors
NESTING (BLANK or EMPTY BANDS)
When building a nest, sometimes the printer was assigned a
negative value to an internal counter that is displayed as problems on prints
with EMPTY bands:
- Nest was broken with 11 jobs when up to 12 should be printed.
Improvements on the cleaners scanning process. It was not robust enough
when there were no cleaners present (worst case, ink system replacement).
New printheads warranty check at the beginning and at the end of each print.
The printheads warranty check was based on the drops fired, now it has been
changed to cc, so the ink density does not affect the limit. Each printhead
has to be out of warranty after having used 700 ml of ink.
IMAGE QUALITY PRINT
The image quality print was hanging the printer too frequently, disabling the
cutter. Now, the image quality print has been split in different prints to avoid the dynamic changing of print mode in the middle of the print. Apart
from that, if for some reason the cutter is disabled, the customer will be
able to enable it from the front panel.
Fixed fffffffff 03450097 when opening the cover while cutting.
Add SE 0B0001 when, at start up, the printer thinks it is smaller than 42inch.
Fixed printer hung when selecting "Default menu" option on the front panel.
Fixed some hangs after ejecting cut sheet media types.
Fixed katakana usage print media names.
Correct constants to calculate the humidity function that controls the dry time.
Fixed missing vacuum when cutter was disabled.
Fixed some situations where the printer was hanging with a black front panel.
This firmware version was planned to be the one that will provide the full
UV support. Due to some HUGE last-minute bugs, it has been retired from
production. Anyway, it is possible that a few printers
were shipped with this code.
RECOMMEND THE CUSTOMERS WITH THIS CODE TO UPGRADE TO THE
LATEST FIRMWARE AVAILABLE AS SOON AS POSSIBLE.
The issues found were as follows:
- Possibility of printing on the platen without media.
- Calibrations failing because too many nozzles outs. This was happening
because a problem with the warming of the UV printheads.
Initial System Software (firmware) release