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HP Digital Senders - Troubleshooting LDAP Using Softerra LDAP Browser 2.2
You may have to enter the username as either domain\username or firstname.lastname@example.org to get addressing to work in Active Directory when multiple users containers are present.
Domain\username works for Softerra, so you should be able to verify whether or not the account used to do the LDAP lookup truly has the rights to read the LDAP data when the search root is set to the domain root - DC=domain,DC=domainsuffix. If you can do a search using Softerra, you should be able to get the HP Digital Sender addressing to work.
This query should return names that begin with the string that you have entered.