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HP Notebook PCs - Resolving Microphone Problems in Microsoft Windows 95, 98, Me, and XP
This document applies to Microsoft Windows 95, 98, Me, and XP.
This document provides solutions to a variety of microphone/recording problems. This document is divided up into sections that deal with individual issues. Before performing any of the solutions in this document, test your equipment. After testing your equipment, select the document section that applies to your issue and follow the instructions.
NOTE: The HP Mini Notebook PCs have a combination microphone headphone jack that requires a special headset. Please see HP Notebook PCs - Mini Notebook PC Microphone Does Not Work for more information.
Microphone recently stopped working
Changes in software, settings, or drivers can cause a microphone to stop working. If your microphone recently stopped working, perform the steps in HP Notebook PCs - Using the Microsoft System Restore Feature to resolve the issue.
Testing your equipment
To verify that it is your microphone that isn't working, and that it is not simply an audio playback problem, try playing an audio CD. If the audio CD plays correctly, continue troubleshooting microphone recording problems by following the suggestions below, depending upon whether you are using an internal or an external microphone.
The internal microphone is located near the top of the notebook LCD display or near the bottom of the LCD display near the hinge. Use the following best practices to better capture sound with the microphone.
Verify that the microphone port and the microphone are working properly.
Testing the record function on the notebook PC
There is no sound or signal when recording
If, when recording with a microphone, no sound or signal is recorded, use the following steps to resolve this issue.
Step 1: Checking the connections
Verify that the microphone is plugged into the correct jack in the back of the computer. This is done by matching the colors on the end of the connectors with the colors on the back of the computer. The colors of the microphone connectors are usually yellow or pink.
If the microphone is connected to the correct jack and there is still no sound, try unplugging the connector about 1mm, so that the connector is sitting loosely in the jack. It is possible that the connector on your microphone does not match up correctly with the sound card jack. If this does not resolve the problem, push the connector firmly into the jack and go to the next step.
Step 2: Checking microphone settings
Step 3: Ensuring the correct recording device is selected
Step 4: Removing duplicate Soundcard entries from the Device Manager
Enabling the microphone
Before you can use the microphone, you must first enable it. Use the first set of steps to enable a microphone in most HP notebook PCs.
Use the following steps to enable the microphone in Windows:
Microphone does not work in Internet software (Chat rooms)
There are many reasons why voice may not work over the internet. These reasons vary based on the voice carrying software that you are trying to use. Typically, internet connections that use a proxy server or firewall will not work.
If the microphone can record sounds into the computer, then it is capable of working with software that carries voice over the internet. Test the microphone to see if it is functioning properly. If it is functioning properly, then the issue is probably a setting or capability in the chatting software. If it is not working, then use the other sections in this document to resolve your issue.
Fixing feedback, noise, and static problems
If microphone boost is selected, noise can interfere with recording. Use the following steps to check for and disable the microphone boost setting:
Reset SmartAudio to default settings
To reset SmartAudio to the default settings, perform the following steps:
NOTE: SmartAudio is only available on notebook PCs configured with built-in microphones.
To enable the SmartAudio icon in the task bar, click Information. Click the box next to Add SmartAudio icon in the task bar.
Enable and Disable the microphone docking selection
Depending on the configuration of your microphone settings, enabling or disabling the microphone docking selection on some notebook PCs can resolve problems where the microphone does not record properly. To modify the microphone docking selection, perform the following steps:
NOTE: If the microphone docking setting is not available on your notebook PC, then continue with further troubleshooting.
NOTE: One or more of the links above will take you outside the Hewlett-Packard web site. HP does not control and is not responsible for information outside of the HP web site.