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HP LaserJet 3015, 3020, 3030, and 3380 Series Products - Product Software Overview for Windows

Overview

All users require this software to operate the HP LaserJet 3015, 3020, 3030 and 3380 series products. Network clients need the installation CD-ROM or the name of the appropriate network directory to install the software on their individual workstations.

The printer CD-ROM has software for IBM-compatible computer systems for more information about a particular driver or software component, see its associated online help.

Operating systems

The all-in-one software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 all-in-one series products support the following drivers and drivers which are available on the software CD-ROM that comes with the product.
  • Microsoft Windows 98 Second Edition (98 SE)
  • Microsoft Windows Millennium Edition (Windows Me)
  • Microsoft Windows 2000
  • Microsoft Windows XP (32-bit)

Print-only supported operating systems

Print-only supported operating systems The following operating systems have print-only support by the HP LaserJet all-in-one product software.
  • Microsoft Windows 95 (parallel connection only)
  • Windows 98 First Edition
  • Windows NT 4.0 (parallel connection only)
The Add Printer Wizard must be used to install the printer driver for these operating systems. The printer driver for these operating systems is available at the corresponding HP support Web site.

Windows system requirements

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products can function as standalone fax machines and copiers without installing the software, but certain functions are not available unless the full HP LaserJet all-in-one software is installed. If using a computer, HP strongly recommends installing the HP LaserJet all-in-one software. This provides the full functionality of the HP LaserJet all-in-one series products and is the easiest method for setting required features.
NOTE: The HP LaserJet 3020 series product does not support faxing.

The HP LaserJet all-in-one software has the following minimum system requirements.

Windows supported operating system requirements

  • Microsoft Windows 98 SE, Windows Me, Windows 2000, or Windows XP operating system
  • Processor and RAM requirements:
    • For Windows 98 SE : a computer with at least a P150 processor and 128 MB of RAM (256 MB recommended)
    • For Windows Me : a computer with at least a P150 processor and 128 MB of RAM (256 MB recommended)
    • For Windows 2000 : a computer with at least a P300 processor with 128 MB of RAM (256 MB recommended)
    • For Windows XP : a computer with at least a Pentium 233 MHz processor with 128 MB of RAM (256 MB recommended)
  • 210 MB or more of free hard disk space
  • A 2x or above CD-ROM drive (required for installation)
  • A direct connection to a computer for full product functionality requires either:
    • A USB port (compatible with 2.0 specifications) OR
    • A dedicated, IEEE-1284B bidirectional or ECP-compliant parallel port
NOTE: If the parallel port has another device attached to it, such as an external storage device, the device must be disconnected or an additional parallel port added.

Print-only supported operating system requirements

The following operating systems have print-only support by the HP LaserJet all-in-one product software.
  • Microsoft Windows 95 (parallel connection only)
  • Microsoft Windows 98 First Edition
  • Microsoft Windows XP
  • Microsoft Windows Server 2003
  • Microsoft Windows NT 4.0 (parallel connection only)

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Software component information

New all-in-one software features

The HP LaserJet all-in-one software includes new features since the release of the HP LaserJet 3300 series product. New features for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products include the following.
  • New Installer - The HP LaserJet all-in-one products include a new installer that improves the software installation process and supports either a hardware-first or a software-first installation.
    • Software-first is the recommended installation method.
    • The HP LaserJet all-in-one product software uses two separate installers, which run together to properly set up the port and the printing and scanning software. If the installation is cancelled after the first installer finishes, the installation will consist of the print and scan driver only.
    • There is an option to perform a Minimum installation, which consists of print and scan drivers only.
  • HP Toolbox and Fax Management - The HP LaserJet all-in-one product software includes a web application to easily communicate with and manage the HP all-in-one product. The HP Toolbox allows monitoring the status of the product, examining and changing product settings, gives access to fax software functionality, allows scanning from the all-in-one product control panel, provides product alert functionality, and presents troubleshooting and "How Do I " content.

  • Scan Driver Architecture - The HP LaserJet all-in-one product software includes a common architecture that provides TWAIN and WIA scanning support. This framework is shared with other HP products providing camera and scanner support for a common user experience.

  • HP LaserJet Scan software - The HP LaserJet all-in-one product software includes a separate scan application that provides access to scanning from the Start/Programs group and performs other functions transparent to the user. This application allows e-mailing a scanned image, saving it to a file, performing OCR on it, or opening the scanned image in another application that is specified.

  • Improved Performance - The scan architecture, as well as some product enhancements of the HP LaserJet all-in-one product software, improve the overall performance for scanning.

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Scanning system

Scanning methods

Any of the following methods can used to scan from the HP LaserJet all-in-one product.
  • From the HP LaserJet all-in-one software on the computer - At the computer click Start , click Programs , click Hewlett-Packard , click the name of the HP LaserJet all-in-one product, and then click Scan . Or, if the computer is connected directly to the HP LaserJet all-in-one product and the Scan to email or a folder option is enabled in the HP Toolbox, press the START SCAN button on the HP LaserJet all-in-one product control panel to automatically open the HP LaserJet Scan software on the computer.

  • From the HP LaserJet all-in-one product control panel - On the HP LaserJet all-in-one product control panel, press the SCAN TO button. Use the < or > buttons to make a selection from the list and then press the START SCAN or the MENU/ENTER button.
    • If an email address was selected that was previously added in the HP Toolbox and the scanned item is sent to that email address as an attachment.
    • If a folder location is selected that was previously added in the HP Toolbox and the scanned item is saved in the specified folder location.
    • If MY SCANS is selected, the scanned item will be saved to the MY DOCUMENTS/MY SCANS directory on the computer.

    • If ADD NEW E-MAIL is selected, the HP Toolbox automatically opens the computer allowing e-mail recipients to be added.

    • If ADD NEW FOLDER is selected, the HP Toolbox automatically opens on the computer allowing additional folder locations to be added.

    • From a TWAIN- or WIA-compliant software application - Check the Help system on the software application to learn how to scan from a TWAIN- or WIA-compliant scanner from within the software application.

    • From the Camera and Scanner Wizard on Windows XP - In Windows XP, click Start , click Control Panel , double-click Scanners and Cameras , and then double-click the HP LaserJet all-in-one product scanner icon. The Camera and Scanner Wizard appears. Follow the on-screen directions to save the scanned item to file.

HP LaserJet Scan software

The HP LaserJet Scan software will allow a scan from the HP LaserJet all-in-one product or a file to be read and then will do the following with the data.
  • Save the attached item to a file.
  • Attach the scanned item to an e-mail.
  • Perform OCR on the scanned item through Readiris Pro text recognition software (OCR) (if Readiris Pro is installed on the computer).
  • Open the scanned item with any third-party software application that supports drag and drop.
The HP LaserJet Scan software uses scans via TWAIN and performs any necessary file conversions. The HP LaserJet Scan software is set up to scan by default, but the General tab on the Settings dialog box does provide an override to read a scanned item from a file. This is helpful both for testing when a scanner is not available and for converting existing files into some other output file type. The following file types are currently supported:
  • .BMP
  • .GIF
  • .JPG
  • .PDF
  • TIFF (both regular and compressed)
The following additional file types are supported as output by the Readiris Pro text recognition software (OCR). To use one of these formats, select Readiris as the destination and save the file from within the Readiris Pro program.
  • .CSV
  • .DCA
  • .DOC
  • .DW
  • .HTM
  • .MM
  • .PDF
  • .RTF
  • .TXT
  • .WP
  • .WPS
  • .WS
  • .WS2

The HP LaserJet Scan software is composed of a simple user interface that provides only a Where should the data go? drop-down menu and a Settings button.

Figure 1: HP LaserJet Scan dialog box

Clicking Settings displays a more detailed property dialog box called the Scan Settings dialog box that allows changes to be made to the scan settings. The tabs available on the Scan Settings dialog box depend on the destination that is selected on the HP LaserJet Scan dialog box. For example, the E-mail tab appears only if the selected destination is Send it through e-mail . Quick sets are also available to store settings that are used on a regular basis.

Figure 2: Scan Settings dialog box

NOTE: If the Show the TWAIN dialog to allow cropping and preview scanning check box is not selected on the Scan tab, the TWAIN driver user interface will not appear.
NOTE: The check box is not present on the Scan tab with the HP LaserJet 3015 Series Products Printing System.

If settings are not changed on the Scan Settings dialog box, the HP LaserJet Scan software will prompt for any needed information, such as a file name if sending the scanned item via e-mail. If specifying an e-mail address in the Scan Settings dialog box before scanning an item, the e-mail is sent automatically without displaying the new message dialog box.

Every time the HP LaserJet Scan software is executed, an HPPSCAN2.LOG file is generated within the current user's temporary directory. The HPPSCAN2.LOG file logs operations and aids in troubleshooting problems.
NOTE: The user's TEMP directory is often hidden from view. Use the File to e-mail tool to get this file from a customer.

Scanning to a file sends the scanned image to a My Scans directory in your My Documents folder unless otherwise specified.

Selecting the third-party destination option saves the scanned image to a file of the specified file type. The HP LaserJet Scan software then launches the specified software application by appending the filename after the application filename. The HP LaserJet Scan software does not support automatic discovery of software applications. This means that the following information must be supplied:
  • The correct software application
  • A file type that the software application supports
  • That the software application will open the filename when it is passed as a command line argument during launch.
NOTE: The HP LaserJet Scan software does not support multi-page scanning from the flatbed.

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E-mail

The HP LaserJet all-in-one software for Windows supports only MAPI-compliant e-mail applications, not Internet-based e-mail programs such as Hotmail or Yahoo. The following programs are examples of the type of e-mail programs supported by the HP LaserJet all-in-one product software.
  • Microsoft Exchange
  • Microsoft Outlook
  • Microsoft Outlook Express
  • Lotus Notes (3.0 or later)

E-mail is always sent through the default e-mail client as noted in the E-mail control on the computer. To see what the default e-mail client is, click Start , click Control Panel , click Internet Options , click Programs , and then clickE-mail .

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Scan drivers

The HP LaserJet all-in-one product software includes the following integrated scan drivers.
  • TWAIN scan driver
  • Windows Image Acquisition (WIA) scan driver
NOTE: Someone with Administrator privileges must initiate a scan and send a fax before any other faxes can be sent on the HP LaserJet all-in-one product.

TWAIN scan driver

The HP LaserJet all-in-one product software includes a TWAIN driver user interface that allows great flexibility and a wide range of image quality options. TWAIN is an industry standard scanning protocol, and scans from the HP LaserJet all-in-one product can be initiated from any TWAIN-compliant application.

The current supported scan language is PML.
NOTE: The TWAIN driver does not support duplex scanning.

TWAIN compatibility

TWAIN-compliant applications can acquire documents directly from the HP LaserJet all-in-one product. Programs that follow the TWAIN standards should work. (The HP LaserJet all-in-one products support only the required core functions for TWAIN compliance. It does not support extended TWAIN options.)

TWAIN scanning does not work with some applications

For applications that are not TWAIN-compliant, use the following process as a workaround.
  1. Scan the document in .TIF format (or any other file type supported by that application) into a folder using the HP LaserJet Scan software.
  2. Import the .TIF file into the program.

Additional information about TWAIN

For more information about TWAIN, visit the following Web site: http://www.twain.org Non-HP site

Figure 3: TWAIN driver user interface

The TWAIN user interface contains the following options.
  • New Scan - This control causes a rescan of the image. Flatbed rescans are always at 75 dpi and in color. ADF rescans are always at 300 dpi and in color.
  • Accept - This control causes a rescan of the image if the original is on a flatbed scanner and sends the image back to application with the specified settings.
  • Resize - This control changes the selection area for final scan. The final scan is performed within this selection area.
  • Lighten/Darken - This control performs lightening or darkening on the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.
  • Color Adjustment - This control performs color adjustment on the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.
  • Resolution - This option designates the final resolution for the image. Resolutions above 600 dpi are interpolated by the software.
  • Mirror - This option flips the scanned image horizontally. This operation is done post-scan on the returned image. No device interaction takes place.
  • Invert Colors - This control inverts the colors in the scanned image. This operation is done post-scan on the returned image. No device interaction takes place.
  • Descreen - This control applies a special algorithm to detect and remove undesirable patterns from the scanned image. Choosing this option will automatically trigger a rescan, because the descreen operation must take place as the image data is flowing in from the scanner.
  • Rotate - This control rotates the scanned image left or right by 90°. This operation is done post-scan on the returned image. No device interaction takes place.
  • Zoom - This control zooms in on the selected area of the scan. This will automatically cause a rescan if it is needed in order to get an image that is good enough to zoom in on.
  • Reset Tools - This option resets all the controls to their default values.
Set additional scan settings by positioning the mouse over the Scan menu, and then clicking Scan preferences .

Figure 4: Scan Preferences dialog box

The Scan Preferences dialog box contains three tabs: Automatic , Quality vs. Speed , and Preview . However, the HP LaserJet Scan software supports only the options on the Automatic tab. The following options are available on the Automatic tab.
  • Automatically straighten scanned images
  • Automatically adjust exposure
  • Automatically adjust color
  • Use enhanced color
  • Prompt for additional scans from glass/TMA
    NOTE: The HP LaserJet Scan software does not currently support this option.
  • Restore Defaults

Windows Image Acquisition (WIA) scan driver

The following methods can be used to gain access to WIA scanning for Windows XP.
  • Launch WIA scanning from a WIA-compliant software application.
  • Right-click the scanner icon in the My Computer folder, and then clicking Scan .

  • Right-click the scanner icon in the My Computer folder, and the clicking Scanner Wizard .

  • Right-click the scanner icon in the Scanners and Cameras folder in the Control Panel and then clicking Scan .

  • Right-click the scanner icon in the Scanners and Cameras folder in the Control Panel and then clicking Scanner Wizard .

    WIA has its own user interface that is relatively simple and does not contain the wide range of image quality options that are available in the TWAIN driver user interface.

    When using the WIA scan driver, the brightness and contrast post-scan requires modification. Contrast or brightness modifications cannot be set on the device. Only native device resolutions are supported and software interpolation is not performed. The WIA scan driver supports scan types of ADF or Flatbed, but does not support duplex scanning.
    NOTE: WIA support is not installed when the scan driver is installed over a network. The scanner icon is not visible and only TWAIN scans are possible.

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HP Send Fax software

NOTE: The HP LaserJet 3020 series product does not support faxing.
The HP Send Fax software allows faxes to be sent from the computer. To use the HP Send Fax software, click Start , click Programs , click Hewlett-Packard , click the name of the HP LaserJet all-in-one product, and then click Send Fax .

Figure 5: Send Fax user interface

NOTE: The HP Send Fax software works together with the HP Toolbox. If the HP Toolbox is turned off, some of the features of the HP Send Fax software will not be available, such as having access to the fax phone book or editing personal data. Cover pages are completed with name, company name, phone number, and fax number as entered with last edit. However, preview and send faxes features will be available.
In some cases, faxing from the computer is more convenient than faxing form the HP LaserJet all-in-one control panel, such as in the following examples.
  • Faxing to multiple recipients
  • Creating a cover page
  • Faxing without first printing and scanning the document

Faxing to multiple recipients

To send a fax to multiple recipients, the HP Send Fax software allows the names and fax numbers of each recipient to be entered easily.

Figure 6: Faxing to multiple recipients

If stored entries are in the fax phone book provided in the HP Toolbox, click Phone Book on the Send Fax page to quickly select the recipients for the fax. Or type in the entries with the keyboard and clickAdd To List . To add new entries to the fax phone book in the HP Toolbox, click Edit to launch the HP Toolbox.

Creating a cover page

To create a cover page to accompany a fax, click Cover Page .

Figure 7: Send Fax - cover page

After the HP Toolbox Fax Setup Wizard is used (do this once for the life of the software), the name, company name, phone number, and fax number are entered automatically into the cover page template. The recipient’s data is automatically filled in too. Click Cover Page to make the Notes section appear. To view a filled-in cover page template, select one from the drop-down menu and click Preview .

Faxing without first printing and scanning the document

One of the most useful features of the Send Fax software is the ability to fax documents without first printing and scanning them. For example, to send a Microsoft Word document, open the document, click File , click Print , and then select the Fax Printer Driver from the dropdown menu of printers.

The HP Send Fax software is launched with the document already attached. To view the fax, click Preview . Add a scanned document by clicking Pages in Document Tray or add a cover page by clicking Cover Page .

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HP LaserJet all-in-one software for Windows

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products include the following software components and programs for Microsoft Windows operating systems:
Software components for Windows
Components
Description
HP installer
Installs HP LaserJet all-in-one software based on the hardware it detects from the host computer.
HP scan installer
Installs the HP LaserJet all-in-one scanner driver based on the hardware it detects from the host computer.
Uninstaller
Removes files and folders installed when the HP LaserJet all-in-one software was originally installed on the computer.
Scrubber utility
After running the Uninstaller, removes files and folders installed when the HP LaserJet all-in-one software was originally installed on the computer.
HP LaserJet Scan software
Allows access to the scan functions on the HP LaserJet all-in-one product.
HP LaserJet Fax software
Allows access to the fax functions on the HP LaserJet all-in-one product.
HP Toolbox
Provides an interface through the Web browser to manage the HP LaserJet all-in-one products. Use the HP Toolbox to perform the following tasks:
  • Monitor the status of the HP LaserJet all-in-one product.
  • Change the print, fax, and copy settings for the HP LaserJet all-in- one product.
  • Provides scanning functionality from the control panel of the HP LaserJet all-in-one product.
  • Set the scan-to e-mail addresses and the scan-to folder locations.
  • Find troubleshooting information and instructions for performing basic tasks.
  • Receive Status Alerts when certain events occur or conditions exist on the HP LaserJet all-in-one product.
Software components for Windows (continued)
Components
Description
Driver software
Allows printing, faxing, and scanning with the computer and the HP LaserJet 3015, the HP LaserJet 3020 1 and 3030, and the HP LaserJet 3380 series products. This software includes the following drivers:
  • The PCL 6 and PCL 5e printer drivers. The PCL 6 driver is installed by default. To install the PCL 5e driver, use the Add Printer wizard.

  • The PostScript (PS) printer driver and PostScript Printer Description (PPD) file for printing with PostScript Level 2 emulation. This driver is not installed by default. To install the PS driver, use the Custom installation or the Add Printer wizard.

  • The HP LaserJet 3380/3030/3015 Fax (PC fax) driver
  • Scan drivers
    • TWAIN driver - TWAIN is an industry standard scanning protocol, and scans from the HP LaserJet all-in-one product can be initiated from any TWAIN-compliant application.
    • Windows Image Acquisition (WIA) driver - WIA scanning (Windows XP only) can be launched from a WIA compliant application or from the computer. WIA has its own user interface that is relatively simple and does not contain the wide range of image quality options that are available in the TWAIN driver user interface.
NOTE: WIA support is disabled when the scan driver is installed over a network. The scanner icon is not visible and only TWAIN scans are possible.
Readiris Pro text recognition software (OCR), version 8.0, by IRIS
NOTE: The Readiris Pro text recognition software uses a separate installer and is shipped on a separate CD-ROM.
Allows scanned images to be converted into text that can be edited in word-processing programs. The user interface of this software is localized into six languages. However, the software supports OCR in 117 languages. Readiris Pro text recognition software (OCR) 8.0 supports OCR in 2-byte Asian characters. The operating system must be set up to display 2-byte characters in order to see the resulting text.
NOTE: Start Readiris Pro and scan directly into the application to perform OCR scanning. Readiris Pro automatically launches a wizard to help through this process. When Readiris Pro is installed on the computer, Readiris Pro appears as an option in the destination drop-down box in the HP LaserJet scan software. Select Readiris Pro as the destination, and the image is scanned into .TIFF format and Readiris Pro launches automatically to begin the OCR process.
Online Help
Provides help for using the software for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products.
The user documentation for these products is included on the installation CD-ROM as both .CHM (online help) files and Adobe Acrobat .PDF files. The software CD-ROM uses a version of Adobe Acrobat Reader that remains on the CD-ROM and does not need to be installed on the computer. However, a Web browser needs to be installed on the computer to view the contents from any .CHM file.
1 The HP LaserJet 3020 series product does not support faxing.

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Available product configurations

Software features by connection type

The HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products can function in one of three installations:
  • As a standalone fax and copier not connected to a computer.
  • Directly connected to a computer. If connected to a computer running Windows 98 SE, Me, NT 4.0, 2000, and XP, product can be shared with other network users (for printing only).
  • Connected to a network.
NOTE: The HP LaserJet 3020 series product does not support faxing.

The product works in any of these situations, but feature availability varies. The following table shows which features are available depending on how the product is connected.

Details on which features can be used simultaneously in the direct or network connection configurations are given in this section.
Software features by connection type:
Feature or Function
Connected Directly to Computer, Local Users 1
Connected Directly to Computer, but shared with Other Users 2
Connected to Network via HP Jetdirect Print Server
Printing from the computer to the product
X
X
X
Faxing electronic documents from the computer (PC faxing)
X
X
Combining paper and PC fax documents in a fax
X
X
Scan to E-mail
X
X
Optical character recognition (OCR) software for converting scanned images to editable text documents
X
X
Gain access through the software to the fax options
X
X
Access through the software to the product setup options and setup for speed dial numbers
X
X
1 Available to the user of the computer that is directly connected to the product.

2 Available to the other users who are using the network when Microsoft windows sharing is enabled from the computer that is directly connected to the product. When the computer that is directly connected to the product is on a local area network, the product can be shared with other computers on the network. Users of shared computers can only print from their computers to the product and they must have the full software package installed on their computers.

Supported configurations

Direct connection

In the direct (or local) configuration, the HP LaserJet all-in-one product is connected directly to the host computer with an IEEE-1284B parallel or Universal Serial Bus (USB) cable. In this configuration, the product is not shared. A single user has complete physical control over the product. Most users are familiar with using peripherals that are directly connected to their computers. This configuration can provide access to all of the capabilities of the product.

Network connection options

The following networking options are available for the HP LaserJet 3015, the HP LaserJet 3020 and 3030, and the HP LaserJet 3380 series products:

Local connection using Microsoft peer-to-peer networking (Windows only)
Microsoft Windows allows a person to share a local printer over the network. The operating system handles all of the networking issues. The product will print in this configuration, but only the local computer will be able to use the faxing and scanning functionality; network faxing and scanning are not supported in this configuration. Also, because Microsoft peer-to-peer networking is unidirectional, network users do not receive printer status messages when they print the product.
NOTE: HP does not support vending drivers across operating systems that have different printer driver architectures, such as HP Traditional drivers and HP Unidrivers. To use mixed operating systems, an alternate print driver must be installed and the driver downloaded for the specific operating system.
System requirements for peer-to-peer networking

The network computers that will be using the HP LaserJet all-in-one software need to meet the same requirements as a direct connection for operating systems, processor type and speed, and available hard disk space.

Networked with HP Jetdirect external print server

In this configuration, the HP LaserJet all-in-one product is connected to a network through an HP Jetdirect print server, such as the HP Jetdirect 300X and 500X (parallel) or the HP Jetdirect en370 (USB) print servers. The product can be under the direct control of a single user or in a common area with other networked resources. All users on operating systems that support the full product software have access to the printing, outbound faxing, and scanning functionality of the product.

When networking using a supported HP Jetdirect print server, nearly all of the functions can be performed just as if the HP LaserJet all-in-one product was directly connected. There are some limitations on scan functions.

HP Jetdirect networking requirements
The following are required for the HP LaserJet all-in-one product to work on an HP Jetdirect network connection.
  • An installed network using the TCP/IP or IPX/SPX network protocol.
    NOTE: If using the TCP/IP protocol, the HP Jetdirect print server must be configured for a direct peer-to-peer connection from the computer to the product for network users to have the full print, fax, and scan functionality of the HP LaserJet all-in-one product. The IPX/SPC network protocol supports print functions only.

    If setting up peer-to-peer printing ("Windows sharing") on a Windows 98SE, Me, NT 4.0, 2000, or XP network the driver installation can be used to print directly to the printer.

  • A cable for the end user's type of network connections (not included). This cable is used to connect the HP Jetdirect print server to a network port.
  • A supported HP Jetdirect external print server. The model used depends on the type of network the end user's have and how many HP LaserJet all-in-one products (or other devices) that are connected to the print server.
The following HP Jetdirect external print servers are supported.
  • HP Jetdirect 170X (J3258B). Use this model if using a 10-Base-T network, and only need to connect the HP LaserJet all-in-one product to this print server. This print server does not support Web Scan. This print server is not compatible with Mac systems.
  • HP Jetdirect 175X (J6035C). Use this model if using a 10-Base-T or a 100-Base-T network, and only need to connect the HP LaserJet all-in-one product to this print server.
  • HP Jetdirect 300X (J3263A) with firmware revision H.08.00 or higher. Use this model if using a 10-Base-T or 100-Base-TX network, and only need to connect the HP LaserJet all-in-one product to this print server. This print server does not support Web Scan.
  • HP Jetdirect en3700 (J7942A) with firmware revision A.25.00 or higher. Use this model if using a 10-Base-T or a 100-Base-TX network and only need to connect the HP LaserJet all-in-one product to this print server.
  • HP Jetdirect 380X (J6061A) external wireless, compatible with all firmware versions. It connects one product to any 802.11b wireless Ethernet.
  • HP Jetdirect 500X (J3265A) with firmware revision J.08.00 or higher. Use this model if using a BNC (10Base2), 10-Base-T, or 100-Base-TX network, and would like to connect the HP LaserJet all-in-one product and up to two other devices to this print server. This print server does not support Web Scan. This print server must be set up on Port 1.
NOTE: Check the firmware revision number by printing a configuration page for the HP Jetdirect print server. If the firmware version is not H.08.00 or J.08.00 or higher, upgrade the firmware before using the HP Jetdirect external print server with the HP LaserJet all-in-one product. See the documentation that came with the HP Jetdirect print server for more information about upgrading the firmware. Download a firmware upgrade from the following Web site. http://www.hp.com/go/webjetadmin_firmware . The HP Jetdirect 170X and 175X print server firmware is not upgradable.

Network administrator software components

HP Web Jetadmin
Network administrators can use HP Web Jetadmin to configure and manage HP printers across a variety of operating systems.
NOTE: HP Web Jetadmin is no longer provided on the software CD-ROM. Network administrators can download the HP Web Jetadmin software at the following URL: http://www.hp.com/go/webjetadmin

Differences between the network-connected and direct-connected configurations

When networking using a supported HP Jetdirect print server, nearly all of the product function can be performed just as if the HP LaserJet all-in-one product was directly connected to the computer. The following are a few exceptions:
  • The WIA scan driver for Windows XP is not available on a network.
  • One touch scanning with the START SCAN button on the control panel of the HP LaserJet all-in-one product is not supported on networked HP LaserJet all-in-one products. the START SCAN button on the control panel of the HP LaserJet all-in-one product launches the HP LaserJet Scan software on the PC in direct connections.

  • The Scan to e-mail or folder functionality is turned off by default for network connections. This function must be enabled for the networked computers.

  • The Scan to e-mail or folder entries will be prefixed with a host name abbreviation for networked computers in order to differentiate between computers on the network.

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Supported third-party software

The following third-party software applications are supported by the HP LaserJet all-in-one product software.

Optical character recognition (OCR)

That HP all-in-one product software does not have an integrated OCR feature. OCR capability is provided by the third-party software program Readiris Pro text recognition software (OCR) which is included on a separate CD-ROM shipped with the HP LaserJet all-in-one products.

About OCR reliability

OCR turns an image into computer-editable text by analyzing the image and defining the characters to produce editable text. The accuracy obtained through OCR software depends on the quality, size, and structure of the original document, and on the quality of the scan itself. To obtain the best possible results when using OCR software, do the following:
  • Process only pages that contain 9-point text or larger.
  • Limit pages that contain underlining, forms, graphics, rotated text, photographs, and handwriting.
  • Scan images squarely.
  • Make sure the pages are free of extraneous marks.
  • Maximize the scanning resolution.
  • Process only pages that have crisp clear text. Letters that have gaps, that "bleed" along their edges, or that touch other letters do not work well. Text that is aligned closely to nontext items, such as graphics, might also degrade OCR results.
  • Fine-tune the amount of black and white on scanned images.
NOTE: Even if these recommendations are followed, results may be less-than-perfect. This is because OCR technology itself is evolving and is still less than perfect.

Other PC fax programs

The PC fax program that came with the product is the only PC fax program that works with the product.

To continue to use a PC fax program, use it with the modem already have connected to the computer, rather than with the product. Using two PC fax programs can cause both programs to work incorrectly.

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