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HP Color LaserJet 5550 Series Printer - Paper Jams

Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams .

1: Paper jam locations (shown without optional Tray 4 or optional Tray 5)

product illustration
1
Top cover area
2
Duplex path
3
Paper path
4
Input path
5
Trays

Paper path checklist

  • Verify that media is correctly loaded in the input trays and that all length and width guides are set correctly.

  • Clean the printer. Toner and paper dust in the paper path can inhibit free movement of media through the printer and can block the sensors.

  • Use the paper path test in the Diagnostic menu to vary the input selections of the printer to determine if the problem is associated with a particular area of the printer.

  • Worn rollers or separation pads can cause multifeeds. Check the condition of the pickup rollers and separation pads. Bent separation tabs (on the front corners of the input trays) can cause misfeeds and multifeeds. Replace the tray if necessary.

  • Defective paper tray switches can cause jams by communicating the wrong paper size to the formatter.

  • Defective paper sensors along the paper path might signal a false jam.

  • Scraps of media left in the paper path can cause intermittent jams. Always check that the paper path is clear when cleaning the printer and when clearing jams. Also, remove the fuser and carefully check it for jam debris.

Paper jam recovery

This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages. The options are:

  • AUTO Printer will attempt to reprint jammed pages.

  • OFF Printer will not attempt to reprint jammed pages.

During the recovery process, the printer may reprint several good pages that were printed before the paper jam occurred. Be sure to remove any duplicated pages.

To disable paper jam recovery

To improve print speed and increase memory resources, you may want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.

  1. Press Menu to enter the MENUS .

  2. Press down buttondown button to highlight CONFIGURE DEVICE .

  3. Press checkmarkcheckmark to select CONFIGURE DEVICE .

  4. Press down buttondown button to highlight SYSTEM SETUP .

  5. Press checkmarkcheckmark to select SYSTEM SETUP .

  6. Press down buttondown button to highlight JAM RECOVERY .

  7. Press checkmarkcheckmark to select JAM RECOVERY .

  8. Press down buttondown button to highlight OFF .

  9. Press checkmarkcheckmark to select OFF .

  10. Press the Menu button to return to the Ready state.

Error messages and associated jam locations

Control panel message
Description
Recommended action
13.01.YY JAM IN TRAY X
Jam location 5
Media is delayed in the feed area of the specified tray.
Open the covers and the ETB.
Pull media by both corners to remove it.
13.02.YY JAM IN TRAY X
Jam location 5
Media is stuck in the feed area of the specified tray.
Open the covers and the ETB.
Pull media by both corners to remove it.
13.05.YY JAM IN TRAY X
Jam location 3
Media is delayed in the paper input path or has not reached the fuser paper sensor in the expected time.
Open the covers and the ETB.
Pull media by both corners to remove it.
13.09.YY JAM IN TOP COVER AREA
Jam location 1
Media has crumpled into an accordion fold as it enters the fuser.
Open the top cover.
The fuser is hot, wait 10 minutes for it to cool down.
Pull forward on the two green handles on either side of the fuser to disengage the fuser rollers.
Open the fuser cover, and remove the media.
Press back on the two green handles on either side of the fuser to re-engage the fuser rollers.
13.0A.YY JAM IN TOP COVER AREA
Jam location 1
During a duplex print job, media was delayed in the output bin before it entered the duplex path.
Open the top cover.
The fuser is hot, wait 10 minutes for it to cool down.
Pull forward on the two green handles on either side of the fuser to disengage the fuser rollers.
Open the fuser cover, and remove the media.
Press back on the two green handles on either side of the fuser to re-engage the fuser rollers.
13.12.YY JAM IN DUPLEX PATH
Jam location 2
During a duplex print job, media was removed from the output bin before it entered the duplex path, or media has entered the duplex path, but it is stuck.
Open the top cover and the front cover. (Do not open the ETB.)
Pull media by both corners to remove it.
13.21.YY JAM IN DUPLEX PATH
Jam location 3
One of the covers is not completely closed. Ensure both covers are closed before printing.
Open the covers and the ETB.
Pull media by both corners to remove it.

Common causes of paper jams

Common causes of paper jams
Cause
Solution
Print media does not meet HP-recommended media specifications.
Use only media that meets HP specifications.
A supply item is installed incorrectly, causing repeated jams.
Verify that all print cartridges, the ETB, and the fuser are correctly installed.
You are reloading paper that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs and within the media width guides.
Print media is skewed.
Input tray guides are not adjusted correctly. Adjust input tray guides so they hold media firmly in place without bending it. If media heavier than 200 g/m2 53 lb is loaded into Tray 2, Tray 3, Tray 4, or Tray 5 (for the 5550 model), the media might skew.
Print media is binding or sticking together.
Remove media, flex it, rotate it 180 degrees, or flip it over. Reload media into the input tray. Do not fan media.
Print media is removed before it settles into the output bin.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
When duplexing, the print media is removed before the second side of the document is printed.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
Print media is in poor condition.
Replace the print media.
Print media is not picked up by the internal rollers from Tray 2, Tray 3, Tray 4, or Tray 5 (5550 model).
Remove the top sheet of media. If the media is heavier than 163 g/m2 43 lb, it may not be picked from the tray.
Print media has rough or jagged edges.
Replace the media.
Print media is perforated or embossed.
This media does not separate easily. You might need to feed single sheets from Tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies.
Media was not stored correctly.
Replace the print media. Media should be stored in the original packaging in a controlled environment.

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