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HP vp6300 Series Digital Projectors - Warranty and Support

Getting support

HP provides expert advice on using your HP digital projector or solving problems with your digital projector. Support options and availability vary by product, country/region, and language. The HP support process works most effectively if you seek assistance in the following order:

Step 1: HP digital projector documentation

Use the owner's manual and the Setup Guide included with the projector. A large percentage of problems are addressed in the owner's manual. Manuals in all supported languages are included on the CD shipped with the projector.

Step 2: HP e-support

HP e-support offers online, instant access to support information, helpful tips, and the latest updates 24 hours a day, seven days a week, at no cost to you. This service requires access to the Internet. Visit our Web site at http://www.hp.com/support .

Step 3: HP phone support

HP provides telephone support free of charge for as long as you own your projector. (Standard phone company charges may apply.) Telephone support is available in any country or region where the product is distributed by HP.

For the latest phone numbers, visit http://www.hp.com/support . Have your projectors model and serial number available when you call.

Obtaining HP repairs

If your HP digital projector must be repaired, call HP support by phone. A trained HP service technician will diagnose the problem and coordinate the repair process. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. Repairs that are covered by the limited warranty are free during the limited warranty period. After the warranty period, you will be quoted a repair cost.

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HP digital projector limited warranty statement

HP is committed to providing the best service to ensure that you get the most out of your HP Digital Projector. This Limited Warranty Statement describes the standard Digital Projector warranty.

Product
Warranty period
HP Digital Projector vp6300 series warranty period marked on rear label (excluding items listed below)
Number of years marked on label, for example:
  • 1YR = 1 year

  • 3YR = 3 years

Limited parts & labor warranty
HP Digital Projector Lamp Module (included with the projector)
Number of years marked on label or 2000 hours of use (whichever comes first), where
  • –A = 1 year

  • –B = 2 years

  • –C = 3 years

Limited hardware warranty
HP Digital Projector Lamp Module (purchased separately)
1 year or 2000 hours of use (whichever comes first) Limited hardware warranty
HP Digital Projector Cables, Remote Control, and other parts (included with the projector)
Same period as projector
Limited hardware warranty
HP Digital Projector Cables, Remote Control, and other parts (purchased separately)
1 year Limited hardware warranty

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Extent of limited warranty

  1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof date of purchase.

  2. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

  3. HP's limited warranty covers only those defects which arise as a result of appropriate use of the product, and do not apply to any:

    • Improper or inadequate maintenance, or unauthorized modification;

    • Software, interfacing, media, parts, or supplies not provided or supported by HP; or

    • Operation outside the product's specifications.

  4. If HP receives notice of a defect in any hardware product covered by HP's warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP's option.

  5. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

  6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

  7. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

  8. HP products may contain remanufactured parts or components equivalent to new in performance or may have been subject to incidental use.

  9. HP's limited warranty is valid in any country where the covered HP product is distributed by HP.

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Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

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Limitations of liability

  1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies.

  2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Local law

  1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

  2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

    • Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

    • Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

    • Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

  3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

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