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HP Deskjet 3300, 3400, 3500, 3700, and 3900 Series Printers - Horizontal Streaks or Lines in the Printed Image
The product is working, but the printout shows streaks or lines. The lines are perpendicular to the direction the paper moved through the product and parallel to the movement of the cartridges during printing.
Figure 1: Streaks or lines in the printout, with the direction the paper moved through the product shown with the arrow
Solution one: Make sure the paper is appropriate for the print job
Solution two: Check the ink levels
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
The Ink Status window appears each time the product prints a file. The window automatically displays the approximate ink level of each print cartridge. To close the Ink Status window, click Close.
Figure 2: Ink Status Window
A cartridge might be running out of ink even if the graphic shows ink remaining. Lines or streaks always appear in printouts when the cartridges begin to run out of ink. Replace print cartridges that are out of ink or low on ink.
If this feature is not be available in your operating environment, it is likely that it was turned off, or the product was installed via the Microsoft Add Printer option.
If you previously chose not to show the Ink Status window but now want it to appear when you print, follow these steps:
NOTE: If you have installed a refilled or remanufactured print cartridge, or a cartridge that has been used in another product, the ink status window will be inaccurate or unavailable.
Solution three: Check the print settings
Solution four: Check for defects using a diagnostic page
Follow these steps to print a diagnostic page and review it for potential defects.
Step one: Print a diagnostic page
Step two: Note which cartridges printed which areas of the diagnostic page
Step three: Check for defects using a diagnostic page
In general, if the product and print cartridges are working correctly, the bars should be solid and unstreaked. Also, the colors of the bars should be approximately the same as the color dots on the print cartridge label.
NOTE: Do not compare the colors on your diagnostic page to the colors on this Web page. Unless your monitor is calibrated, the colors will not be correct. Instead, compare the colors on the page to the colors dots on the print cartridge label. While the color dots may not be perfectly accurate, they are likely to be more accurate than the colors on the monitor.
Missing lines or streaked bars
If a bar is streaked, that print cartridge is not functioning correctly. If ink levels are low, the color bars will often be streaked.
Figure 6: Streaked color bar indicates that the tri-color cartridge is not functioning correctly
If your self-test page shows streaked bars, click here to continue troubleshooting (c00313117) (in English).
If any of the colors of the bars are very different from the color dots on the cartridge label, the cartridge is not functioning correctly.
Figure 7: One of the bar colors is very different from the color dot on the cartridge - the tri-color cartridge is not functioning correctly
If your self-test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting (c00313147) (in English).
If any of the color bars is entirely missing, the cartridge is not functioning correctly.
Figure 8: Missing colors
If any of the bars is entirely missing, click here to continue troubleshooting (c00313147) (in English).
If the self-test page shows smeared ink, you may need to clean your cartridges.
Figure 9: Smeared ink
If your self-test page shows smeared ink, click here to continue troubleshooting (c00313140) (in English).
Step four: Continue troubleshooting
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00211601) (in English).