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Deskjet 5740 Series Color Inkjet Printer - Testing Basic Printer Functions

Introduction

This document provides steps to assist in determining whether service is required on this product. If service is not required, the steps in this document will assist in solving some common product issues. If the product needs more extensive troubleshooting, click here for more information.

Figure 1: Deskjet 5740 color inkjet printer

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Testing the printer

Follow the steps below to test the printer.

Verify that the printer is turned on

  1. Plug one end of the electrical power cord into the printer power module.

  2. Connect the power module into the back of the printer.

  3. Plug the other end of the power cord into an electrical power outlet.

  4. Press the Power button on the printer front panel.

  5. The printer Power light should be illuminated.

    Figure 2: Front panel

    1 - Power light
  6. If the electrical power cord and the power module are connected correctly, go to the "Will the printer print a Self Test Report?" section to check if the printer prints a Self Test Report.

  7. If the Power light is not illuminated, first ensure all connections are correct.

  8. Next turn off the printer, unplug the power cable from the wall outlet, and unplug the power cable from the back of the printer.

  9. Wait 30 seconds, plug the power cable to the back of the printer, and plug in the power cable to the wall outlet. Then turn the printer on again.

  10. If the Power light does not become illuminated, replace the power module and the power cord. Repeat Step 1 onwards again.

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Verify if the printer will print a Self Test Report

To check printing capabilities, print a Self Test Report. To print this test follow these steps:
  1. Turn the printer on and place media in the tray.

  2. Slide the paper guide all the way to the right.

  3. Turn the printer on.

  4. Print a Self Test Report by holding the Resume button for five seconds.

    Figure 3: Front panel

    1 - Print Cancel button
    2 - Resume button and light
  5. If the Self Test Report prints correctly, the printer is functioning properly.

  6. If the Self Test Report is printed improperly, is missing colors or black, contains black streaking or white lines, go to the "Verify that the printer driver is installed correctly" section.

  7. If the Self Test Report does not print, go to the "Verify if there is a paper jam" section.

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Verify if there is a paper jam

If the paper jams when printing a Self Test Report as described in the "Will the printer print a Self Test Report?" section, follow the steps below:
  1. Press the Resume button. If the paper jam does not clear, then go to the next step.

  2. Turn off the printer.

  3. Remove the rear access door. Press the handle to the right, and then pull out the door.

  4. Clean the three internal rubber rollers with a soft fiber-less cloth moistened with distilled water. Wait until the rubber rollers are dry.

  5. Check the paper or paper scraps inside the printer. Remove any other obstruction in the paper path. Look in all areas of the printer that are open. Look inside the paper tray.

  6. Replace the rear access door and load the paper into the paper tray.

  7. If the Power light is illuminated, go to the "Will the printer print a Self Test Report?" section to print a Self Test Report.

  8. If the printer Cartridge light blinks as soon as the printer is turned on, go to "Verify that the printer driver is installed correctly" .

  9. If there is no physical jam in the printer but the printer does not print, the unit needs servicing.

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Verify that the HP print cartridges are functioning properly

The Print cartridges light will blink when the printer is turned on and the HP print cartridges are not detected.

  1. Verify that the printer is turned on.

  2. Open the printer cover.

  3. Wait until the print cartridge cradle moves to the right side of the printer and is idle and quiet.

  4. Check if the print cartridges are present. The printer is able to print with one print cartridge installed, but this may affect the print quality.

    Figure 4: Ink-backup mode

    1 - Automatic Paper-Type Sensor
    2 - Print cartridges
    3 - Ink-backup mode
    NOTE: Reserve mode allows the printer to operate using only one print cartridge. Printing in reserve mode slows the printer and affects the quality of printouts.
  5. Press down on the print cartridges, then slide them out of the print cartridge cradle.

    Figure 5: Removing the print cartridges

  6. Check the HP print cartridges.

    Figure 6: HP print cartridges

    1 - Black print cartridge
    2 - Tri-color print cartridge
    3 - Photo print cartridge
  7. Verify that the packing tape has been removed from the print cartridges. If not, remove the tape.

    Figure 7: Removing the packing tape

  8. Place each print cartridge into the cartridge carriage inside the printer.

    Figure 8: Placing the HP print cartridges

  9. Close the printer cover and reconnect the power cable.

  10. If the Power light is illuminated, go to the "Will the printer print a Self Test Report?" section to print a Self Test Report.

  11. If gaps are present in the lines, follow the steps below. If no gaps are present in the lines, the print cartridge is functioning properly. Settings on the computer may be affecting the print quality. Check the printer settings on the computer.

    1. Open the printer cover and remove the HP print cartridges.

    2. Clean the copper contacts on the back of the print cartridges with a moist lint-free cloth. Clean also the corresponding contacts in the cradle.

      Figure 9: HP print cartridge

      1 - Ink nozzles
      2 - Copper contacts
      WARNING: Avoid cleaning the ink nozzles zone.
    3. Place each HP print cartridge into the cartridge carriage inside the printer.

  12. If the print quality is unsatisfactory after the cleaning procedure, replace the print cartridges with new ones.

  13. If the print quality is still unsatisfactory after replacing the print cartridges, service will be required.

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Verify that the printer driver is installed correctly

  1. Connect the USB cable from the computer to the printer and use HP Printer Check (www.hp.com/go/us/deskjet/drivercheck) , the Deskjet software and driver diagnostic tool that identifies if you need an update and verifies if your product is setup correctly.

    Figure 10: The back of the printer

    1 - USB port
  2. From the MS WordPad application, launch a print of a sample page, selecting in the DJ5740 driver, the letter size paper and the fast quality.

  3. Check the printed sheet to verify that the print quality is correct and the output result is as expected.

  4. If the unit does not respond to the computer instructions, the communication is failing. Replace the USB cable. If the computer set up is known to be good, and the communication continue to fails, the product requires service.

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Additional tools

If this document did not fully solve the issue, see the following options to find more solutions:

  • If you have not already used HP Printer Check, connect the USB cable from the computer to the printer and click HP Printer Check (www.hp.com/go/us/deskjet/drivercheck), an HP Deskjet software and driver diagnostic tool that identifies if you need an update and verifies if your product is setup correctly.

  • If for any reason you are unable to use HP Printer Check, download the latest driver version (all HP Deskjet 5740 series printers use the same driver versions).

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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