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HP Color LaserJet 4700 Series Printer - How to Clear Paper Jams

Overview

Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing jams .

NOTE: All areas of the printer that might need to be opened to clear jams are equipped with green handles for rapid identification.

Figure 1: Areas of the printer that might need to be opened to clear jams

1 - Top cover area.
2 - Duplex path.
3 - Paper path.
4 - Input path.
5 - Paper trays.

Paper jam recovery

This printer automatically provides paper jam recovery, a feature that allows the user to set whether the printer should attempt to automatically reprint jammed pages. The options are:

  • AUTO - Printer will automatically attempt to reprint jammed pages. This is the default.

  • OFF - Printer will not attempt to reprint jammed pages.

  • On - Printer will attempt to reprint jammed pages.

NOTE: During the recovery process, the printer might reprint several good pages that were printed before the paper jam occurred. Be sure to remove any duplicated pages.

To disable paper jam recovery perform the following steps:

  1. Press MENU to enter the MENUS .

  2. Press (down arrow) to highlight CONFIGURE DEVICE .

  3. Press (check mark) to select CONFIGURE DEVICE .

  4. Press (down arrow) to highlight SYSTEM SETUP .

  5. Press (check mark) to select SYSTEM SETUP .

  6. Press (down arrow) to highlight JAM RECOVERY .

  7. Press (check mark) to select JAM RECOVERY .

  8. Press (down arrow) to highlight OFF .

  9. Press (check mark) to select OFF .

  10. Press the MENU button to return to the Ready state.

To improve print speed and increase memory resources, paper jam recovery might be disabled. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted.

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Common causes of paper jams

The following table lists common causes of paper jams and suggested solutions for resolving them.

Paper jams

Cause and solution
Cause
Solution
When the printer is first installed, the protective insert does not eject properly.
Print media does not meet HP-recommended media specifications.
Use only media that meets HP specifications. See Supported media weights and sizes .
A supply item is installed incorrectly, causing repeated jams.
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
Reloading paper that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove media from the input tray and replace the media within the tray. Adjust the media width guide to hold the media firmly in place without bending it. See Configuring input trays .
Print media is skewed.
Input tray guides are not adjusted correctly. Adjust input tray guides so they hold media firmly in place without bending it. If media heavier than 105 g/m2 (28 lb) is loaded into Tray 2 and optional trays, the media might skew.
Print media is binding or sticking together.
Remove media, flex it, rotate it 180 degrees, or flip it over. Reload media into the input tray. Do not fan media.
Print media is removed before it settles into the output bin.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
When duplexing, the print media is removed before the second side of the document is printed.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
Print media is in poor condition.
Replace the print media.
Print media is not picked up by the internal rollers from Tray 2 or an optional tray.
Remove the top sheet of media. If the media is heavier than 105 g/m2 (28 lb), it might not be picked from the tray.
Print media has rough or jagged edges.
Replace the media.
Print media is perforated or embossed.
This media does not separate easily. Single sheets might be fed from Tray 1.
Printer supply items have reached the end of their useful life.
Check the printer control panel for messages prompting the user to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies for more information.
Media was not stored correctly.
Replace the print media. Media should be stored in the original packaging in a controlled environment.
NOTE: If the printer continues to jam, contact HP Customer Support or the authorized HP service provider. For more information, see www.hp.com/support/clj4700 .

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Clearing jams

Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam.

Jam in Tray 1

  1. Open Tray 1.

    Figure 2: Opening Tray 1

  2. Remove loaded paper from Tray 1.

  3. Reload paper in Tray 1 and check to make sure the media is loaded correctly.

    NOTE: Do not load media above the fill tabs.
  4. Confirm that the guides are in the correct position.

    Figure 3: Confirming the guides position

  5. To continue printing, press (question mark), and then press (check mark).

Jam in Tray 2 or optional trays

  1. Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position.

    Figure 4: Pulling out the tray

  2. Remove any partially fed media. Grasp the media by both corners and pull down.

    NOTE: Use Tray 1 to avoid jams with heavier paper.
  3. Inspect the media path to ensure that it is clear.

    Figure 5: Inspecting the media path

    NOTE: If the media tears, make sure that all media fragments are removed from the paper path before resuming printing.
  4. For jams that occur in an optional tray, check the trays above for jams as well. For example, if the jam occurs in Tray 4, also open Tray 2 and Tray 3 and remove any jammed paper.

  5. Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all trays are completely closed.

    Figure 6: Inserting the tray back to the printer

Jams in top cover area

Figure 7: Example of jams in top cover area

1 - Jammed paper.
2 - Crumpled paper in the fuser.

Clearing a jam in the top cover area

WARNING: Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C (374°F). Wait ten minutes to allow the fuser to cool before touching the fuser.
  1. Open the top and front covers.

    Figure 8: Opening the top and front covers.

  2. Grasp any visible media by both corners and pull to remove it.

    Figure 9: Removing the visible media from both the corners

  3. Grasp the green handle on the transfer unit and pull down.

    Figure 10: Pulling down the transfer unit

  4. Grasp the media by both corners and pull down.

    Figure 11: Pulling down the media by grasping both the corners

  5. Close the transfer unit.

    Figure 12: Closing the transfer unit

  6. Close the top and front covers.

    Figure 13: Closing the top and front covers

Clearing other jams

  1. Using the handles, open the top and front covers.

    Figure 14: Opening the top and front covers

  2. If media is present, grasp the media by both corners and pull down.

    Figure 15: Pulling down the media by grasping both the corners

  3. If media is present, grasp the media by both corners and pull up.

    Figure 16: Pulling up the media by grasping both the corners

    NOTE: If no media is present at these locations, continue to the next step.
  4. Grasp the green handle on the transfer unit and pull down.

    Figure 17: Pulling down the transfer unit

  5. If media is present, grasp the media by both corners and pull down.

    Figure 18: Pulling down the media by grasping both the corners

  6. If media is present, grasp the media by both corners and pull up.

    Figure 19: Pulling up the media by grasping both the corners

  7. Close the transfer unit.

    Figure 20: Closing the transfer unit

  8. Close the top and front covers.

    Figure 21: Closing the top and front covers

Jams in the stapler/stacker

NOTE: After resolving any stapler/stacker jams, check that there are no jams in the printer itself. For more information, see Clearing jams .

To clear the paper jams perform the following steps:

  1. Remove any exposed jammed sheets.

    Figure 22: Removing any exposed jammed sheets

  2. Grasp the stapler/stacker unit by its handles and lift it off the body of the printer.

    Figure 23: Lifting the stapler/stacker unit

  3. Set the stapler/stacker aside on a flat surface.

  4. Remove any jammed sheets under the front cover of the duplexer.

    Figure 24: Removing the jammed sheets from the front cover of the duplexer

  5. Remove any jammed sheets from the rear of the duplexer.

    Figure 25: Removing any jammed sheets from the rear of the duplexer

  6. Place the stapler/stacker unit onto the printer.

    Figure 26: Placing the stapler/stacker back in the printer

    NOTE: The output bin must be pushed down into the lowest position for printing to continue.

To Clear the jams inside the stapler/stacker perform the following steps:

  1. Open the top cover of the stapler/stacker unit by the handles.

    Figure 27: Opening the top cover of the stapler/stacker unit

  2. If jammed paper can be seen, pull it from the stapler/stacker. Close the stapler/stacker cover.

    Figure 28: Pulling the jammed paper from the stapler/stacker unit

  3. If a jammed page is only partially visible and cannot easily be removed, grasp the stapler/stacker unit by its handles and lift it off the body of the printer.

    CAUTION: The stapler/stacker unit weighs 9 kg (19.8 lb). For greater safety, the stapler/stacker might be removed from the rear of the printer.

    Figure 29: Lifting the stapler/stacker unit from the printer

  4. Set the stapler/stacker aside on a flat surface.

  5. Remove any visible paper from the stapler/stacker.

    Figure 30: Removing any visible paper from the stapler/stacker

  6. Place the stapler/stacker unit onto the printer.

    Figure 31: Placing the stapler/stacker unit onto the printer

Jams at the output bin can be removed as shown below

Figure 32: Removing the jammed paper from the output bin

NOTE: On all stapler/stacker jams, be sure that there is no jammed media in the duplexer path or inside the stapler/stacker or printer. See the other jam recovery procedures included in this section for assistance.

Staple jams

NOTE: Clear staple jams when the message 13.XX.X JAM IN STAPLER appears on the control panel display.
  1. On the left side of the stapler/stacker, open the stapler cartridge cover by gently pulling it.

    Figure 33: Opening the stapler/stacker cover

  2. Grasp the stapler cartridge handle and pull up gently.

    Figure 34: Pulling up the stapler cartridge

  3. Twist the stapler cartridge gently in a counter-clockwise direction and pull it out.

    Figure 35: Pulling out the stapler cartridge

  4. Lift the cover at the tip of the cartridge.

    Figure 36: Lifting the cover at the tip of the cartridge

  5. Remove the visible staple and close the cartridge cover.

    Figure 37: Removing the visible staple and closing the cartridge cover

  6. Place the stapler cartridge in the stapler unit. Press it down until it snaps into place.

    Figure 38: Placing the stapler cartridge in the stapler unit

  7. Close the stapler cartridge cover.

    Figure 39: Closing the stapler cartridge cover

NOTE: The stapler needs to reload after clearing a staple jam, so the first few documents (up to five) might not be stapled. The stapler/stacker might make a noise as the stapler reloads staples. The noise will stop after a few documents are stapled. If a print job is sent and the stapler is jammed or out of staples, the job will still print as long as the path to the stacker bin is not blocked.

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