|| Rate this content|
HP Notebook PCs - Troubleshooting Error Messages on a Black Screen that may Occur During Startup or Boot
There are many reasons that a computer does not startup or boot into the Windows operating system. If your computer will not start or boot, you will see or hear symptoms to indicate the general area of the problem. If you are not sure what the problem is, see Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly .
Startup Symptom: Computer may display an error message on a black screen during startup or boot
Use this document if the LED lights glow, you hear the sound of a fan or hard drive spinning, but a text message indicating an error displays on a black screen when the notebook power button is pressed.
The cause of this problem may be an error in the instruction being sent from the BIOS to a hardware component (e.g., keyboard failures), or an incompatible device driver. These types of problems can usually be resolved by clearing the error message and then installing updated firmware for a critical component.
DO THIS FIRST - Perform a hard reset
If a PC suddenly fails to boot properly, you should perform a hard reset as the first procedure.
Actions when specific black screen error messages display
Depending on where the error occurs in the boot process, you may be able to access the BIOS. If the BIOS is not accessible, you will be limited to troubleshooting issues with the hardware such as the memory or hard drive.
If one of the following error messages is displayed on a black screen, click on the link for more detailed information about resolving the particular error.
Actions when error message is not listed above
If the displayed error message does not appear in the list, search the following web sites for a specific solution:
If no error message is displayed, see Troubleshooting Boot Process Stops and Displays a Black Screen .
Alternately, you can continue with the actions in the general black screen troubleshooting sections below.
Troubleshooting general black screen errors on an EFI-based computer
The Extensible Firmware Interface (EFI) is available on select HP Notebook PCs manufactured in late 2008 and beyond.
To access the Startup Menu and the troubleshooting options on an EFI-based computer, press the power button and immediatly press the ESC key. If computer does not display a EFI Startup Menu, it may a non-EFI computer.
The EFI environment allows you to select from the following options:
Troubleshooting general black screen errors on non-EFI based computers
The Extensible Firmware Interface (EFI) was not available on computer manufactured in 2008 or earlier.
When you try to start your computer, it may appear to stop responding with an empty, black screen before reaching a blue screen or the Windows logo. If there is no specific error message provided, there are several things you can do to troubleshoot a black screen.
Remove a non-system disk from the computer
To remove all non-system disks and reboot the computer, follow the steps below:
NOTE: During startup, a computer checks several devices for an operating system in a pre-determined order. You can change the order that the computer uses in the system BIOS. For more information on changing the boot order, see HP Notebook PCs - Configuring the Boot Order on a HP Notebook PC .
After removing any non-system disk:
Restore BIOS default settings
To restore the BIOS default setting, open the BIOS Setup screen as follows:
If the computer stops responding at the black screen, continue the troubleshooting actions in the next section.
Perform memory test
To perform a memory self test, follow these steps:
Perform hard drive test
Many computer problems are related to soft failures (or degraded performance) on the hard drive. The HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, restart the computer to see if test repaired the problem you may been experiencing.
Use the steps below to test the hard drive in a computer using the HP Hard Drive Self Test.
The Hard Drive Self Test performs a Quick Test followed by a Comprehensive Test. During each test, the window displays a status bar and an estimated time to completion. See HP Notebook PCs - Testing a Hard Disk using the Built in Self Test for additional information.
Alternate access to the hard drive test on newer notebooks
If you have a computer with an EFI pre-boot option (late 2008 and newer), boot the computer and press the esc key to access the EFI Startup Menu. Then press f2 to select the System Diagnostics menu and press f4 to perform a hard disk test.
Reinstall the Windows operating system
If none of the above actions has resolved this condition, you may have a corrupted operating system. Therefore, you need to reinstall the Windows operating system on the notebook. See HP Notebook PCs - Repairing or Reinstalling The Operating System for additional information.
If none of the above steps has resolved the issue, please contact HP for help.
What to do when the computer starts into Windows normally
After you have completed the troubleshooting process and your computer has booted normally into the Windows operating system, you should:
For detailed information on this topic, see HP Notebook PCs - Update Your Computer After Troubleshooting a Problem .