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HP Notebook PCs - "PXE-E61: Media Test Failure" Error Message Appears On Black Screen
HP recommends the following resolutions for "boot errors" or "black screen" error messages that may occur in Windows.
PXE-E61: Media Test Failure
This error message may appear when the computer BIOS is set to boot from a network and cannot find a bootable operating system on the network or on any of the storage devices included in the notebook PC's boot path.
Use one of the following steps to resolve the error:
NOTE: If you receive the "Media Test Failure" error when installing a new or replacement hard drive, and the error is followed by a message, then continue to Step 4: Reinstall the Windows Operating System on the Hard Drive .
Step 1: Remove the Non-System Disk from the Computer
Use the steps below to remove all non-system disks and reboot a notebook PC.
NOTE: During startup, a notebook checks several devices for an operating system in a pre-determined order. You can change the order that the notebook uses in the system BIOS. For more information on changing the boot order use HP Notebook PCs - Configuring the Boot Order on a HP Notebook PC .
Step 2: Test the Hard Drive
Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
The Hard Drive Self Test will provide an Estimated test time. A Quick test, a Comprehensive test, and a SMART test will execute when the Enter key is pressed.
If any test fails, contact HP service and support for instructions on how to order a replacement hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
Many PC problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, be sure to restart the PC to see if test repaired the problem you may be experiencing with your PC.
Step 3: Remove and Reseat the Hard Drive
If the test fails to recognize your hard drive, use the steps below to remove and reseat the hard drive.
NOTE: The following instructions may not apply to your specific notebook model. Please read the Maintenance and Service Guide for your specific notebook model for detailed step-by-step removal and replacement procedures. Maintenance and Service Guides are available in the Manuals section for your product. If you require assistance with the following procedures please contact an HP Technician.
After reseating the battery, repeat Step 2: Test the Hard Drive .
Step 4: Reinstall the Windows Operating System on the Hard Drive
After completing steps 1-3, if the PC recognizes your hard drive, proceed with reinstalling the Windows Operating System. If after completing steps 1-3 and the hard drive is still not recognized, continue to Step 5: Schedule a Repair .
To reinstall the Windows Operating System on an HP Notebook follow the instructions in the document HP Notebook PCs - Overview of Repairing or Reinstalling The Operating System .
Step 5: Schedule a Repair
If the preceding steps do not resolve the error, please contact HP to schedule a repair.