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HP Color LaserJet 3000, 3600 and 3800 Series Printers - Paper-Handling Problems

Paper-handling problems

Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and Accessories .

For paper specifications for this printer Click here to view the document "HP Color LaserJet 3000, 3600 and 3800 Series Printers - Print Media Specifications" .

For paper jam related information Click here to view the document "HP Color LaserJet 3000, 3600 and 3800 Series Printers - Clearing jams" .

For control panel error message information Click here to view the document "HP Color LaserJet 3000, 3600 and 3800 Series Printers - Numeric Error Messages" .

For information on configuring the paper trays Click here to view the document "HP Color LaserJet 3000, 3600 and 3800 Series Printers - Configuring Trays" .

Printer feeds multiple sheets
Cause
Solution
The tray is overfilled.
Remove excess media from the tray.
The paper exceeds the maximum stack-height indicator mark in the tray (trays 2 or 3).
Open the tray and verify that the media stack is below the maximum stack-height mark.
The paper is sticking together.
Remove the media, flex it, rotate it 180 degrees, or flip it over, and then reload it into the tray.
NOTE: Do not fan paper. Fanning can create static electricity, which can cause paper to stick together.
The media does not meet the specifications for this printer.
Use only media that meets HP paper specifications for this printer. See Print Media Sizes. (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00505219).
Paper is being used in a high-humidity environment.
Use another type of paper.
Printer feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the tray.
Load the correct size paper in the tray.
The correct size of media is not selected in the software program or printer driver.
Confirm that the settings in the program and printer driver are appropriate, because the program settings override the printer driver and control-panel settings, and the printer-driver settings override the control-panel settings.
The correct size or media for tray 1 is not selected on the printer control panel.
At the control panel, select the correct size for tray 1.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
Printer pulls from an incorrect tray
Cause
Solution
If the user is using a driver for a different printer.
Use a driver for this printer.
The specified tray is empty.
Load media in the specified tray.
The tray behavior for the requested tray is set to FIRST in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu.
Change the setting to EXCLUSIVELY .
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray.
Load media in the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The printer can use the media in other trays if none is loaded in the specified tray.
Media does not feed automatically
Cause
Solution
Manual feed is selected in the software program.
Load tray 1, or, if the tray is loaded, press (checkmark)
The correct size of media is not loaded.
Load the correct size.
The tray is empty.
Load media into the tray.
Media from a previous jam has not been completely removed.
Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See the User Guide for information on clearing paper jams.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
The guides in the tray are not against the media stack.
Verify that the guides are touching the stack.
The manual-feed prompt is set to ALWAYS . The printer always prompts for manual feed, even if the tray is loaded.
Open the tray, reload the media, and then close the tray.
or
Change the manual-feed prompt setting to UNLESS LOADED so that the printer prompts for manual feed only when the tray is empty.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray.
Load the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The printer can use other trays if no media is loaded in the specified tray.
Media does not feed from trays 2 and 3
Cause
Solution
Manual feed or tray 1 is selected in the software program.
Load tray 1, or, if the tray is loaded, press (checkmark)
The correct size of media is not loaded.
Load the correct size.
The tray is empty.
Load the tray.
The correct media type for the tray is not selected on the printer control panel.
At the printer control panel, select the correct type for the tray.
Media from a previous jam has not been completely removed.
Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See the User Guide for information on clearing paper jams.
Tray 3 (500-sheet paper feeder) does not appear as a tray option.
Tray 3 appears as an option only if it is installed. Verify that tray 3 is correctly installed and that the printer driver has been configured to recognize tray 3. See the User Guide for information on Gaining access to printer driver settings.
Tray 3 is incorrectly installed.
Print a configuration page to confirm that tray 3 is installed. If not, verify that the optional 500-sheet feeder assembly is correctly attached to the printer.
The media size is not configured correctly for the tray.
Print a configuration page or use the control panel to determine the size for which the tray is configured.
The guides in the tray are not against the media stack.
Verify that the guides are touching the stack.
The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY , and the requested tray is empty. The printer will not use another tray.
Change the setting from EXCLUSIVELY , or load the requested tray.
Transparencies or glossy paper will not feed
Cause
Solution
Transparencies that do not meet HP specifications might have been loaded.
Use transparencies designed for HP Color LaserJet printers.
The correct media type is not specified in the software or printer driver.
Verify that the correct type is selected in the software or printer driver.
The tray is overfilled.
Remove excess media from the tray. Make sure the stack is below the maximum stack height mark in tray 2 or 3. Do not exceed the maximum stack height for tray 1.
Media in another tray is the same size as the transparencies, and the printer is defaulting to the other tray.
Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See the User Guide for information on Configuring trays.
The tray that contains the transparencies or glossy paper is not configured correctly for type.
Make sure that the tray that contains the transparencies or glossy paper is selected in the software program or printer driver. Use the printer control panel to configure the tray to the type that is loaded. See the User Guide for information on Configuring trays.
Envelopes jam or will not feed into the printer
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can feed envelopes.
Load envelopes into tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled environment. See the User Guide for information on printing on envelopes.
Envelopes are sealing because the moisture content is too high.
Try using different envelopes. Store envelopes in a controlled environment.
Envelopes jam or will not feed into the printer
Cause
Solution
The envelope orientation is incorrect.
Verify that the envelope is loaded correctly. See the User Guide for information on Configuring trays.
This printer does not support the envelopes.
See Print Media Sizes. (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00505219).
Tray 1 is configured for a size other than envelopes.
Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause
Solution
The media does not meet the specifications for this printer.
Use only media that meets the HP paper specifications for this printer. See Print Media Sizes. (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00505219).
The media is damaged or in poor condition.
Remove the media from the tray and load media that is in good condition.
The printer is operating in an excessively humid environment.
Verify that the printing environment is within humidity specifications.
The user is printing large, solid-filled areas.
Large, solid-filled areas can cause excessive curl. Try using a different pattern.
The media was not stored correctly and may have absorbed moisture.
Remove the media and replace it with media from a fresh, unopened package.
The media has poorly cut edges.
Remove the media, flex it, rotate it 180 degrees, or turn it over, and then reload it into the tray. Do not fan paper. If the problem persists, replace the paper.
The specific media type was not configured for the tray or selected in the software.
Configure the software for the media (see the software documentation). Configure the tray for the media. See the User Guide for information on Configuring trays.
The media was used previously.
Do not reuse media.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
The user is trying to perform 2-sided printing on unsupported paper.
Verify that the paper is supported for 2-sided printing. See Print Media Sizes. (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00505219). If the paper is not supported, see Manual 2-sided printing .
The printer driver is not set up for 2-sided printing.
Configure the printer driver for 2-sided printing. See the User Guide for information on Gaining access to printer driver settings.
The first page is printing on the back of preprinted forms or letterhead.
For tray 1, load the letterhead paper first-side-down, bottom first. For tray 2 or tray 3, load the letterhead paper first-side up, top edge toward the back of the tray. See the User Guide for information on Using 2-sided (duplex) printing.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause
Solution
The printer model does not support automatic 2-sided printing.
The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and 3800n printers do not support automatic 2-sided printing. See the User Guide for information on Manual 2-sided printing.
The printer configuration is not set for duplexing.
Run the automatic configuration feature:
  1. On the Microsoft Windows taskbar, click Start , click Settings , and then click Printers .

    • For Microsoft Windows 2000 and Microsoft Windows XP, click Start , and then click Printers .

  2. Select the printer.

  3. In the File menu, click Properties .

  4. Click the Device Settings tab or the Configure tab.

  5. Under Installable Options , click Automatic Configuration .

  6. Click Update Now .

Printing is only on one side even when 2-sided (duplex) is selected
Cause
Solution
Manual 2-sided printing is not enabled.
Configure the printer driver to enable manual 2-sided printing. See the User Guide for information on Gaining access to printer driver settings.
The paper size that is selected does not support 2-sided (duplex) printing.
Load and select a size and type of paper that supports automatic 2-sided printing.

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