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HP Color LaserJet 3000, 3600 and 3800 Series Printers - Alpha Control Panel Messages

Alpha Control Panel Messages

Control panel message
Description
Recommended action
<DATE> <TIME>
To change press (checkmark)
To skip, press STOP
The printer has an internal clock that tracks the date and time. A prompt will appear to set the correct date and time the first time to turn on the printer.
Press (checkmark) to change the date and time.
Press Stop to skip this step. Set the date and time later by using the SYSTEM SETUP menu.
If the prompt appears each time to turn on the printer, the clock is not working correctly. Contact HP support.
Access Denied MENUS LOCKED
The printer administrator has enabled the control-panel security mechanism. Cannot modify control-panel settings in this circumstance. The message disappears after a few seconds, and the printer returns to Ready or BUSY state.
Contact the printer administrator to change settings.
ACTION NOT CURRENTLY AVAILABLE ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY CUSTOM
If the user is trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM . Duplex registration is not available when the tray size is set to either of these settings.
Change the size setting for the tray.
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then on
The duplexer is not installed correctly.
Turn the printer off and then on to continue.
Calibrating...
The printer is calibrating.
No action necessary.
Canceling...<JOB NAME>
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
No action necessary.
Checking paper path
The engine is turning the rollers to check for possible jams.
No action necessary.
Checking printer
The engine is performing an internal test.
No action necessary.
CHOSEN PERSONALITY NOT AVAILABLE
alternates with
To continue press (checkmark)
The printer encountered a request for a personality that did not exist in the printer. The job is cancelled and no pages are printed.
  1. Press (checkmark) to continue.

  2. Try a different driver.

NOTE: For the HP Color LaserJet 3600 Series printers, use the driver that was specifically designed for these printers.
CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
Cleaning...
The printer is processing the cleaning page.
No action necessary.
Clearing event log
This message appears while the event log is cleared. The printer then returns to the SERVICE menu.
No action necessary.
Clearing paper path
The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
No action necessary.
CLOSE TOP COVER AND FRONT DOOR
The top cover and front door need to be closed.
Close the top cover and front door.
CODE CRC ERROR
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

COLOR RFU FAILED
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Creating...CLEANING PAGE
The printer is generating a cleaning page. The printer returns to the Ready state after the cleaning page is printed.
  1. Load the cleaning page into tray 1.

  2. Press Menu .

  3. Select PRINT QUALITY , and then press (checkmark)

  4. Select PROCESS CLEANING PAGE , and then press (checkmark).

DATA RECEIVED
alternates with
Ready
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
The printer is paused.
If the printer is waiting for a form feed, press (checkmark) to continue.
If the printer is paused, press Stop to continue.
Event Log Empty
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
No action necessary.
Genuine HP supplies installed
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR <PROD>
alternates with
Ready
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Replace this supply with a genuine HP supply that is designed for this printer.
Incorrect
The PIN number is incorrect.
Contact the network administrator.
INCORRECT <COLOR> CARTRIDGE
alternates with
For help press (question mark)
A color cartridge is installed in an incorrect slot.
Press for help.
or
See Changing print cartridges in the Use Guide for more information.
INCORRECT SUPPLIES
For status press (checkmark)
Two or more print cartridges are installed in an incorrect slot.
Press (checkmark) and then press (question mark) for help.
or
See Replacing supplies and parts in the Use Guide for more information.
INFLATE FAILURE
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Initializing
This message appears when the printer is turned on and begins initialization.
No action necessary.
Initializing permanent storage
This message appears when the printer is turned on to show that permanent storage is being initialized.
No action necessary.
INSERT OR CLOSE TRAY XX
A tray is open and the printer is trying to print from another tray.
Close the tray indicated so that printing can continue.
INSTALL <COLOR> CARTRIDGE
alternates with
For help press (question mark)
The cartridge is either not installed or not correctly installed in the printer.
Press For help press (question mark) for help.
or
See Changing print cartridges in the Use Guide for more information.
INSTALL FUSER
For help press
The fuser is either not installed or not correctly installed in the printer.
Press (question mark) for help.
or
Contact HP Customer Support or the authorized HP service provider.
INSTALL SUPPLIES
For status press (question mark)
Two or more cartridges are missing.
Install the missing cartridges.
Press (checkmark) and then press (question mark) for help.
or
See Supply replacement guidelines in the Use Guide for more information.
INSUFFICIENT MEMORY TO LOAD FONTS/DATA
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Press (checkmark) to continue printing without using the data.
To solve the problem, increase the amount of memory for the device. Press (question mark) for more information.
LOAD TRAY X <TYPE> <SIZE>
alternates with
For help press (question mark)
Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.
Press (question mark) for help.
or
See Configuring trays in the Use Guide for more information.
LOAD TRAY X <TYPE> <SIZE>
alternates with
To use another tray press (checkmark)
Tray X is either empty or configured for a type and size other than that specified in the job.
Press (question mark) for help.
or
Press (checkmark) to print from another tray. See Configuring trays in the Use Guide for more information.
Loading program X
alternates with
DO NOT POWER OFF
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program being loaded.
For the HP Color LaserJet 3000 and 3800 Series printers only.
No action necessary.
MANUALLY FEED <TYPE> <SIZE>
alternates with
For help press (question mark)
Tray 1 is empty and no other tray is available.
Load media into tray 1, and press (checkmark) to continue.
Press (question mark) for help.
See Configuring trays for more information.
See Configuring trays in the Use Guide for more information.
MANUALLY FEED <TYPE> <SIZE>
alternates with
To continue press (checkmark)
Media is in tray 1, but the print job requires a specific type and size that is not currently available.
Press (checkmark) to print from the tray.
or
Press (question mark) for help.
or
See Configuring trays in the Use Guide for more information.
MANUALLY FEED <TYPE> <SIZE>
alternates with
To use another tray press (checkmark)
No media is in tray 1, and a print job requires a specific type and size that is available in another tray.
Press (checkmark) to print from another tray. See Configuring trays in the Use Guide for more information.
or
Press (question mark) for help.
MANUALLY FEED OUTPUT STACK
alternates with
Then press (checkmark) to print second sides
The first side of a manual 2-sided print job has been printed and the printer is paused until for the output stack is reinserted.
Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the 2-sided print job. Press (checkmark) to continue. See Manual 2-sided printing in the Use Guide for more information.
MEM TEST FAILURE REPLACE DIMM 1
The memory DIMM has failed.
Install a supported memory DIMM. See Working with memory in the Use Guide.
Moving solenoid
alternates with
To exit press STOP key
The printer is testing a solenoid.
No action necessary.
NON HP SUPPLY IN USE
alternates with
Ready
The printer has detected that a non- HP supply is currently installed but (checkmark) (override) was pressed.
If the user believe that the supply which is purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
NON HP SUPPLY INSTALLED
alternates with
For help press (question mark)
A new, non-HP supply has been installed. This message appears until an HP supply is installed or press (checkmark) is pressed.
If the user believe that the purchased supply an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press (checkmark)
ORDER <COLOR> CARTRIDGE
alternates with
Ready
The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.
Order the identified print cartridge. Printing will continue until REPLACE <COLOR> CARTRIDGE appears.
NOTE: Estimated pages remaining is based upon historical page coverage with this supply.
See Supplies and accessories in the Use Guide for more information.
NOTE: To prevent this message from appearing, in the SYSTEM SETUP menu, set ORDER AT to 0%.
ORDER SUPPLIES
alternates with
Ready
More than one supply item is low.
  1. Press (checkmark) to identify which supplies should be ordered.

  2. Order the supplies. Printing can continue until REPLACE SUPPLIES appears.

or
Press (question mark) for help.
See Supplies and accessories in the Use Guide for more information.
PAPER PATH JAM FRONT DOOR
alternates with
For help press (question mark)
A page is jammed in the paper path.
Open the front door and remove any jammed media.
Paused
alternates with
To return to Ready press the STOP key
The printer has paused.
Press Stop to resume printing.
Performing upgrade
A firmware upgrade is in process.
No action necessary. Do not turn off the printer.
Performing... PAPER PATH TEST
The printer is performing a paper-path test.
No action necessary.
PRINTING STOPPED
To continue press (checkmark)
This message appears when a Print/Stop test runs and the time expires.
Press (checkmark) to continue printing.
Printing... CONFIGURATION
The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... DEMO PAGE
The printer is generating the demo page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... DIAGNOSTICS PAGE
The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... EVENT LOG
The printer is generating the event log page. The printer will return to the Ready state when the page has printed.
For the HP Color LaserJet 3000 and 3800 Series printers only.
No action necessary.
Printing... FILE DIRECTORY
For the HP Color LaserJet 3000 and 3800 Series printers only.
The printer is generating the mass storage directory page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... FONT LIST
The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed.
For the HP Color LaserJet 3000 and 3800 Series printers only.
No action necessary.
Printing... MENU MAP
The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... PQ troubleshooting
The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed.
Follow the instructions on the printed pages.
Printing... REGISTRATION PAGE
The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page has printed.
Follow the instructions on the printed pages.
Printing... RGB SAMPLES
The printer is generating the RGB samples page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... SUPPLIES STATUS
The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... USAGE PAGE
For the HP Color LaserJet 3000 and 3800 Series printers only.
The printer is generating the usage page. The printer will return to the online Ready state when the page has printed.
No action necessary.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completes
During duplex printing, the paper emerges for a short time before it is pulled back into the printer.
Do not pick up pages until they come to rest in the output bin.
Processing...
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates which tray the job is being printed from.
No action necessary.
Processing... from tray<X>
The printer is actively processing a job from the designated tray.
No action necessary.
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The RAM disk has failed.
  1. Printing can continue for jobs that do not require the RAM disk.

  2. To remove this message from the display, press (checkmark).

RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
  1. Printing can continue.

  2. To remove this message from the display, press (checkmark).

  3. If the message reappears, there might be a problem with the software program.

RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The printer received a PJL file system command to store something on the file system, but the file system is full.
  1. Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.

  2. To remove this message from the display, press (checkmark)

See HP Web Jetadmin in the Use Guide for more information.
RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The file system is protected and no new files can be written to it.
  1. To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.

  2. To remove this message from the display, press (checkmark).

See HP Web Jetadmin in the Use Guide for more information.
RAM DISK X Initializing
alternates with
DO NOT POWER OFF
For the HP Color LaserJet 3000 and 3800 Series printers only.
The new RAM disk installed in slot X is initializing.
No action necessary.
Receiving upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready .
REMOVE ALL PRINT CARTRIDGES
alternates with
To exit press STOP key
The printer is performing a component test.
Remove all print cartridges.
After diagnostics are complete, reinstall all print cartridges.
REMOVE AT LEAST ONE PRINT CARTRIDGE
alternates with
To exit press STOP key
The printer is performing a disable cartridge check or component test.
Remove one print cartridge.
After the test is complete, reinstall the print cartridge.
REPLACE <COLOR> CARTRIDGE
alternates with
For help press (question mark)
The print cartridge has reached its end of life. Printing will not continue until the cartridge is replaced.
Press (question mark) for help.
See Changing print cartridges or Replacing supplies and parts in the Use Guide for more information.
See Supplies and accessories in the Use Guide for more information.
REPLACE <COLOR> CARTRIDGE
alternates with
To continue press (checkmark)
The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW . To override, press (checkmark).
  1. Order the print cartridge.

  2. Press (checkmark) to continue.

or
Press (question mark) for help.
See Supplies and accessories iin the Use Guide for more information.
REPLACE SUPPLIES
alternates with
For status press (checkmark)
At least two print cartridges are out and need to be replaced.
  1. Press (checkmark) to identify which supplies should be replaced.

  2. Press (question mark) for help.

See Replacing supplies and parts in the Use Guide for more information.
See Supplies and accessories in the Use Guide for more information.
REPLACE SUPPLIES
alternates with
To continue press (checkmark)
More than one supply item is low, and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW .
  1. Press Menu and navigate to the SUPPLIES STATUS menu in order to identify which supplies should be ordered.

  2. Order the supplies.

  3. Press (checkmark) to continue printing.

See Supplies and accessories in the Use Guide for more information.
REPLACE SUPPLIES
Override in use
alternates with
Ready
At least one print cartridge is out, but printing is continuing. Print-quality problems might occur.
  1. Press (checkmark) to identify which supplies should be ordered.

  2. Order the identified supplies.

See Supplies and accessories in the Use Guide for more information.
REPLACE SUPPLIES
Using black only
alternates with
Ready
At least one color print cartridge is out. Printing can continue, but only the black cartridge is being used.
  1. Press (checkmark) to identify which supplies should be ordered.

  2. Order the identified supplies.

See Supplies and accessories in the Use Guide for more information.
Request accepted please wait
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action necessary.
Resend upgrade
The firmware upgrade was not successful.
Attempt the upgrade again.
Restoring factory settings
The printer is restoring factory settings.
No action necessary.
Restoring...
The printer is restoring settings.
No action necessary.
RESTRICTED FROM PRINTING IN COLOR
alternates with
Ready
This message appears only for the HP Color LaserJet 3000 and 3800 Series printers.
HP Color LaserJet 3000: The printer is set to print in black only, but the job is in color.
HP Color LaserJet 3800: The message appears when the printer is set to COLOR IF ALLOWED and the user or the software program are not authorized to print in color.
HP Color LaserJet 3000: Enable color printing on the SYSTEM SETUP menu. Set RESTRICT COLOR USE to ENABLE COLOR .
HP Color LaserJet 3800: Get the network administrator to set the user or program permissions that will allow to print in color.
RFU LOAD ERROR
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Rotating <COLOR> motor
alternates with
To exit press STOP key
A component test is in progress; the component selected is <color> Cartridge motor .
Press Stop to stop this test.
Rotating motor
alternates with
To exit press STOP key
The printer is testing a motor.
Press Stop to stop this test.
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the sanitation process.
Setting saved
A menu selection has been saved.
No action necessary.
SIZE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.
  1. Make sure the media guides are adjusted correctly.

  2. In the PAPER HANDLING menu, configure the tray for the correct size.

Sleep mode on
The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.
No action necessary. The printer automatically exits sleep mode.
STANDARD TOP BIN FULL
alternates with
Remove all paper from bin
The output bin is full. Printing cannot continue.
Empty the output bin. Printing resumes automatically.
Tray X <TYPE> <SIZE>
alternates with
To change size or type press (checkmark)
The printer is reporting the current configuration of tray X.
No action necessary.
Press (undo) to clear the message.
Press (checkmark) to change the type or size.
See Configuring trays in the Use Guide for more information.
TRAY XX EMPTY <TYPE> <SIZE>
alternates with
Ready
The tray is empty, but the current print job does not require this tray.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
TRAY XX OPEN
For help press (question mark)
alternates with
Ready
The tray is open, but printing can continue.
Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
Ready
The tray is open or empty, but the current print job does not require this tray.
Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.
In the PAPER HANDLING menu, configure the tray for the correct type.
Unauthorized supply in use
alternates with
Ready
The printer has detected that a non-HP supply is currently installed and (checkmark) (override) was pressed.
If the user believe that the purchased supply is an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
USB ACCESSORY ERROR
HP Color LaserJet 3000 and 3800 Series printers only.
The printer has detected too much current on the USB storage accessory.
  1. Turn the printer off.

  2. Remove the USB storage accessory.

  3. Replace the USB storage accessory.

  4. Turn the printer on.

USB Storage <X> initializing
HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage device is initializing.
No action necessary.
USB Storage <X> not functional
HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage device is not working.
Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The USB storage device has failed.
  1. Printing can continue for jobs that do not require the storage device.

  2. To remove this message from the display, press (checkmark).

  3. If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.

  4. If the message persists, replace the storage device.

USB STORAGE FILE OPERATION FAILED
alternates with
Ready
To clear press (checkmark)
For the HP Color LaserJet 3000 and 3800 Series printers only.
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
  1. Printing can continue.

  2. To remove this message from the display, press (checkmark).

  3. If the message reappears, a problem might exist in the software program.

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