Print | Rate this content

HP Color LaserJet 4730mfp Series Printers - Firmware Update Information for Windows and Mac Operating Systems

Introduction

HP has released a printer firmware upgrade for the HP Color LaserJet 4730mfp series printers. In addition to fixing the issues noted below, firmware upgrades can help prevent unexpected errors that may occur in the future. It is highly recommended that you upgrade your printer(s). This document details how to update printer firmware for the HP Color LaserJet 4730mfp Series Printers.

top

About firmware updates

Upgrading the printer firmware typically takes approximately ten (10) minutes to perform. All additional paper handling devices and trays need to be properly installed and connected to the printer. Print a Configuration Page to verify that the input and output devices are recognized by the printer. The printer must be at a READY status before attempting a firmware upgrade; if not, the upgrade will fail. All optional paper-handling devices get their firmware upgraded at the same time along with the printer when a firmware upgrade is performed. The most common method of upgrading firmware is using the Embedded Web Server (EWS) .

Latest Firmware version: 46.121.2

You may see improvements for the problems mentioned below by updating your printer's firmware with revision "20060214 46.121.2.

Enhancements
  • COLOR INTERNAL PAGES NOW PRINT IN BLACK AND WHITE.
  • Added Embedded Kerberos Authentication.
  • Added Color Access Control print capabilities.
  • Added PC Fax functionality.
  • Improved Authentication Management & Authentication Clean Up processes.
  • Added indicator for custom color tables on the Configuration Page.
  • Copy Scale-to Fit setting can now be set as default.
  • Added the ability to configure SMTP and LDAP server hostnames from Embedded Web Server.
Send to Email
  • Change version of PDF generated in digital sending (email, folder, workflow) from 1.2 to 1.4.
Base MFP
  • 49.00FF when receiving multi line response from SMTP servers.
  • 49.4C06 may occur when pressing Log-out button in Authentication Manager.
  • Using Walkup Authentication: “Login Failed, Invalid User credentials” popup window may not pop-up in some situations.
  • 49.4C06 with multiple presses of the Reset button using Securejet may occur.
  • May see 49.4c02 or 49.4c06 Service errors or UI Hangs/Crashes when background buttons are pressed quickly after failed Home screen enabled with any authenticator (e.g. LDAP, Kerberos, Securejet…)
  • 49.4C06 may occur when performing firmware upgrade.
  • 49.4C02 may occur using Web Jetadmin 8.0 when group configuring devices with Authentication Manager Applet loaded if one or more of the devices does not have AM Applet loaded.
  • 49.4C02 while deleting speed dial entries in fax feature.
  • 49.4C02 on reset or timeout while "Authentication Method Not Found" message is displayed.
  • 49.4CF0 may occur when a large (259 page) pc fax job is sent followed by a few small pc fax jobs.
  • 49.5001 may encounter memory resources error with 3rd party applications loaded
  • 49.0E00 at the printer when printing from Mac OS 10.4 with long file names.
  • PJL/PCL file from IDPS doesn't print, printer says processing job then returns to Idle status.
  • Slow printing behavior from Tray 4.
  • The "Restrict Color" setting are not reset when restore factory defaults are selected in the Control Panel.
  • When Enable Pin authentication for color copy is set, PIN authentication screen may not be presented.
  • Pressing Reset on PIN Authentication screen returns user to Copy, not Home screen.
  • The help displayed for "Cancel" button is not correct.
  • Insertion point does not always match the selected number when using accelerated scrolling in the Fax menu.
  • MFP may resolve invalid network time server hostnames to bogus IP addresses.
  • Updates were made to the internal color tables.
  • Color Usage Job Log does not show user and application name for stored jobs.
  • Letter originals copied from the glass print on legal when mixed media is set.
  • Screen refresh issue when changing from Securejet to MFP user interface.
  • Password in plain text may flash on screen after walkup authentication.
  • UI Freeze on Fax dialog after using scroll down button with Fax Number Confirmation Enabled.
  • During Job Mode, the Scan Next screen times out even though another paper size is selected within the inactivity time.
  • Multiple localization issues have been resolved.
  • Copy calibration issue causes Dark Blurry Copies.
  • May see hangs when "Processing Complete" event is displayed during scan or copy jobs.
  • Device may crash or hang using the application Canvas.
Embedded Digital Sending
  • Addressing check box may be turned on when MFP is rebooted or service restarted.
  • Email FROM address may be cleared and locked after AutoStore send.
  • In send-to-email, if the sender's address is configured to be locked the FROM address may not be locked right after a reboot. * Polling service may not work properly.
  • 49.4C02 error after changing WINS via EWS during Send to Folder job.
DSS
  • Switching from PIN Authentication to DSS Authentication, DSS Authentication does not initially appear.
  • Mysterious error message may appear when attaching device to DSS if authentication is configured.
  • Loading AutoStore may produce 95 errors in event log.
  • Authentication settings lost for AutoStore when upgrading to latest release
Analog Fax
  • 49.6A08 Modem Failure / Compression error sending LGL fax in standard resolution.
  • PC FAX jobs with email Address of 256 characters, PC Fax will be sent successfully. 49.4C06 error occurs When email Notification is sent.
  • Time stamp is in MM:SS and not HH:MM:SS
  • Entering Dialing Prefix through the MFP Accepts 50 Characters whereas through EWS it accepts only 49.
  • Default PC Fax value is set to Disabled.
  • Configuration Page shows RING BURST OFF TIME setting twice.
  • Company name in the Fax header is truncated to 19 characters.
  • Fax Confirmation Page may print the phone number and user access code
Embedded Analog Fax
  • Fax Resolution can now be set per Job.
Upgraded component firmware
  • DC Controller rolled to version 3D

    Fixed issue with tray 2 pickup motor causing 4800 Hz noise during first portion of sleep mode.

Copy Processor Board - CPB FW rolled to version 1.028 (2.0)
  • Increased home position delay timeout, reducing the frequency of 30.1.8 errors reported.

top

Current firmware revisions included in this firmware bundle (Version 46.121.2)

Device
Firmware Revision
CLJ4730mfp Series Printers
46.121.2 (Datecode: 20060214 46.121.2)
500 sheet stapler/stacker (Q7521A/Q5691A)
MP04.22
700 sheet 3-bin mailbox (Q7523A/Q5692A)
MP04.15
Embedded JetDirect
V.28.62.FF
Copy Processor Board
1.028 (2.0)
Scanner Control Board
CMNPSL 27
Analog Fax Accessory (Q3701A)
2.32w
DC Controller
3D

top

Obtaining firmware updates

Download the firmware image file from hp.com by clicking the Software and Driver Downloads (http://www.hp.com/country/us/en/support.html?pageDisplay=drivers) link. Type the model number (for example Color LaserJet 4730mfp) into the search box to navigate to the firmware download page.

top

Firmware upgrade methods

There are several firmware upgrade methods that can be used. In most cases the easiest way to upgrade firmware is the EWS method listed below. The other methods are listed in the README file for environments that require an alternative upgrade method.

top

Fixes and Enhancements Provided with Previous Firmware Revisions

NOTE: ALL IMPROVEMENTS WITH PREVIOUS REVISIONS OF FIRMWARE ARE INCLUDED WITHIN THE MOST CURRENT REVISIONS.

The previous firmware revision, 46.032.0, was the initial release version for the CLJ4730mfp.

Using the Embedded Web Server (EWS) - Preferred Method

The EWS can be used in all environments to easily upgrade printer firmware.

EWS-supported Web browsers include (but are not limited to) the following:
  • Konqueror 3.0 or later
  • Microsoft Internet Explorer 6.0 or later
  • Mozilla 1.0 (and Mozilla derivatives)
  • Netscape Navigator 6.2 or later
  • Opera 7.0 or later
  • Safari 1.0 or later
(TCP/IP) based network connection:
  1. Open a web browser.

  2. In the Address or Go to field, type the Internet protocol (IP) address that is assigned to the product (for example, http://192.168.1.1) or the host name (for example, npi[XXXXXX] or a configured host name such as http://www.[your_server].com).

  3. On the Information tab, Select "Print" from the control menus on the left.

  4. Select the xxxxxx.rfu file (for example clj4730mfpfw_win_46_111_8.exe) that you want to send by using one of the following options:
    • Click the button (under Option 1) to browse to a file that you want to send.

      OR

    • Type the address (beginning with "http://") in the Address field (under Option to send a file that is available over your intranet
  5. Click Apply.

  6. Give the system a few minutes to restart.

    Just to verify that the firmware upgrade was successful, print the configuration page again or view it using the EWS. Check the firmware Date code, it should be 20051001 46.111.8. If you don't see this firmware version listed, power down the unit. Power back up and again check the configuration page, if the unit still displays the old firmware version try resending the rfu file.

top

Mac operating systems

  1. Take note of the TCP/IP address on the EIO Jetdirect page. The Jetdirect page is the second page of the configuration page printout.

  2. Open a Terminal window on your Macintosh. Access the Terminal application on the computer in the Applications/Utilities folder.

  3. Type: FTP <TCP/IP PRINTER ADDRESS> For example, if the TCP/IP address is 192.168.0.90, type: FTP 192.168.0.90 .

  4. Press Enter on the keyboard.

  5. When prompted for a user name and password, press Enter .

  6. Now Type: put <path> where <path> is the location where the .RFU file was downloaded from the Web, including the path. For example, type: put /username/desktop/clj4730mfpfw_mac_46_111_8.sit and then press Enter .

    NOTE: If the file name or path includes a space, enclose the file name or path in quotation marks. For example, type: put "/user name/desktop/clj4730mfpfw_mac_46_111_8.sit"
    NOTE: To ensure that the entire proper path to the .RFU file is placed in the put command, type put and a space and then drag and drop the .RFU file on to the terminal window. The complete path to the file will be placed after the put command automatically.
  7. The download process begins and the firmware is updated on the printer. This can take about five minutes. Let the process finish without further interaction with the printer or computer.

    NOTE: The printer automatically turns off and then turns on again to complete the firmware upgrade.

top

Determining the current level of firmware

To determine the current level of firmware installed on the device:

For Multifunction Devices:

  1. Go to the devices control panel.

  2. Press the "Menu " button.

  3. Press the "INFORMATION " selection on the touch screen control panel.

  4. Press the "PRINT CONFIGURATION " selection to print the Configuration Page.

  5. On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code.

    The firmware date code will look something like this: 20040322 07.000.0

For Single Function Devices:

  1. Go to the devices control panel.

  2. Press the green checkmark button.

  3. Use the scroll keys and select the "INFORMATION " selection on the touch screen control panel.

  4. Use the scroll keys and select the "PRINT CONFIGURATION " selection.

  5. Press the green checkmark button to print the Configuration Page.

  6. On the printed CONFIGURATION page look in the section marked "Device Information" for the firmware date code.

top

Update Instructions

NOTE: Please be aware that an update in some circumstance may require approximately ten minutes to complete.

Single Device Update

You can send an .RFU update to a device at any time; the device will wait for all I/O channels to become idle before cycling power.

NOTE: If the firmware update involves a change in the format of NVRAM, the NVRAM settings will be lost and must be set again by the customer.

The elapsed time for an update depends on the I/O transfer time as well as the time that it takes for the printer to reinitialize. The I/O transfer time will depend on a number of things including the speed of the host computer sending the update and the I/O method (parallel, or network).

The re-initialization time will depend on the specific hardware configuration of the printer, such as the number of EIO devices installed, the presence of external paper handling devices, and the amount of memory installed. Finally, any print jobs ahead of the .RFU job in the queue will be printed before the .RFU update is processed.

NOTE: The device will automatically restart after processing the update.

top

Using the Embedded Web Server (EWS)

The EWS can be used in the majority of environments to easily update the firmware on most current devices.

(TCP/IP) based network connection:

  1. Open your web browser.

  2. In the Address or Go to field, type the Internet protocol (IP) address that is assigned to the product (for example, http://192.168.1.1) or the host name (for example, npi[XXXXXX] or a configured host name such as http://www.[your_server].com).

  3. On the Information tab, Select "Print " from the control menus on the left.

  4. Select the xxxxxx.rfu file that you want to send by using one of the following options:

    • Click the button (under Option 1) to browse to a file that you want to send.

      -or-

    • Type the address (beginning with “http://”) in the Address field (under Option 2) to send a file that is available over your intranet.

  5. Click Apply .

top

Using ftp from Internet Explorer

  1. Take note of the TCP/IP address on the configuration pages. To print the configuration page see the section above labeled "I. INTRODUCTION"

    NOTE: Before connecting to the printer, make sure that the printer is not in Powersave mode. Also make sure that any error messages are cleared from the control panel display.
  2. Ensure the "Enable folder view for FTP sites " box is checked on the Advanced tab under Tools/Internet Options.

  3. Open the browser and type ftp://192.168.0.90 (this is an example. Use the TCP/IP address of the printer from step 1). The display will show a folder labeled Port 1.

  4. Open Windows Explorer and navigate to the directory where the rfu file is located.

  5. Drag the rfu file from Windows Explorer to the Port 1 folder in step 3.

  6. The printer will display Performing Upgrade .

top

For Windows systems

If the device is shared on the network, then the following command can be issued from a command prompt:

copy /b FILENAME \\SHARENAME\PRINTERNAME

where FILENAME is the name of the .RFU file, <SHARENAME> is the name of the machine, from which the printer is being shared, and <PRINTERNAME> is the printer's share name (do not type the angle brackets).

If the device is attached locally, then the .RFU file can be sent directly to the printer with a COPY command from a command prompt or DOS window:

copy /b FILENAME PORTNAME

where <FILENAME> is the name of the .RFU file and <PORTNAME> is the name of the appropriate device port (such as LPT 1).

Setting the following on the devices control panel may help if a timeout messages is seen on the computer monitor during an update.

Change the timeout in the control panel:

  1. Press the "Mode " button and select the "PRINT " mode.

  2. Once this has been done the PRINT menus will be displayed on the touch screen control panel.

  3. Press the Menu selection.

  4. Press the Configure Device selection.

  5. Press the I/O selection.

  6. Press the I/O Timeout selection.

  7. Enter a value of 300 seconds with the 10 key hard buttons.

  8. Press OK .

  9. Press EXIT .

The following can also be set on the computer to help address a timeout message that is seen on the computer monitor during an update.

From a command prompt or DOS window type the following command and press the enter key:

Mode lpt1:,,p

If the device is attached to a parallel port other than LPT1, then substitute the proper LPT port number in the MODE command.

Once this command has been set the file can then be copied to the printer with the above mentioned COPY command.

top

Using ftp

Remote firmware update using FTP on a direct network connection.

If your HP LaserJet product uses a direct network connection, you can use file transfer protocol (FTP) to update your HP LaserJet firmware.

Complete the following steps:

  1. Take note of the TCP/IP address on the EIO X JetDirect page (this is the second page of the Configuration Page printout). To print the configuration page see the section above labeled "I. INTRODUCTION".

    NOTE: Before connecting to the printer, make sure that the printer is not in Powersave mode. Also make sure that any error messages are cleared from the control panel display.
  2. Open a DOS command window on your computer.

  3. Type ftp <TCP/IP PRINTER ADDRESS> (for example, if the TCP/IP address is 192.168.0.90, type ftp 192.168.0.90.

  4. Press ENTER on the keyboard.

  5. When prompted for user name and password press ENTER for each.

  6. Type bin at the > prompt.

  7. Press ENTER .

  8. Type:put <path> where <path> is the location where the .RFU file was downloaded from the Web. For example, type: put C:\CLJ4730\CLJ4730FW.RFU and then press ENTER .

  9. Once the download process begins and the firmware is updated on the printer you can type "bye " at the command prompt and then press ENTER to exit the FTP session.

top

For UNIX systems

Any method that delivers the .RFU file to the printer will work, including:

$ cp /home/yourmachine/FILENAME /dev/ <XXXX>

# where XXXX is the appropriate parallel device

# where /home/yourmachine/FILENAME contains the .RFU file.

top

For Macintosh systems

Mac OS 9.2.x Systems

  • The first step in upgrading the LaserJet XXXXMFP firmware is making sure you have the tools and files necessary for the update. You will need either Netscape, or the LaserJet Utility and the xxxxxx.rfu file that you downloaded with this ReadMe. The .rfu file is the actual firmware file for the LaserJet.

  • Once you have the firmware file, Netscape, or the LaserJet Utility you are ready to begin the upgrade process.

Upgrade using Netscape
  1. Launch Netscape 4.7 or newer. Disable FTP proxy setting if you are using a proxy connection to the internet.

  2. In the url address box type ftp://<<your printers IP address>> (example - ftp://192.0.0.192) press the enter key to connect to the printer.

  3. The browser window should show port1 as a directory. Drag and drop the xxxxxx.rfu file into the browser window.

  4. A message window will appear "Are you sure you want to upload the dragged file.... Click the OK button.

  5. Once the file is completely downloaded to the printer the display on the LaserJet will show the message "Performing Upgrade ".

  6. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed.

Update using LaserJet Utility
  1. Launch the HP LaserJet Utility.

  2. Click Select Printer and locate the printer you would like to upgrade on the network.

  3. Select the printer on the right side of the dialog box, and click OK . An information dialog box for the HP LaserJet XXXXMFP printer appears.

  4. On the left side of the information dialog box, click Files . A dialog box appears that allows you to choose a file to be downloaded to the printer.

  5. Click Select File.

  6. Locate the XXXXMFPfw.rfu file on your hard disk, and click the file name to highlight it. Then click Select . The Files dialog box updates showing the XXXXMFPfw.rfu file under File to download.

  7. Click Download . The HP LaserJet Utility starts downloading the file to the printer. A progress bar keeps you updated on how much of the file has been downloaded. While the file is downloading, the RECEIVING UPGRADE message appears on the control-panel display on the printer. After the file has downloaded to the printer the PERFORMING UPGRADE message appears on the control-panel display.

    NOTE: The printer automatically turns off and then turns back on again after processing the upgrade.
  8. After the printer has turned on again and finished initializing, print a configuration page to verify that the new firmware has been installed. See the "Determining the current level of firmware" section of this guide for more information.

Mac OSX System

  1. Open the Terminal application found in the Utilities folder; a terminal window will appear.

  2. After the % symbol enter following information:

    ftp <<your printers IP address>> (example - % ftp 192.0.0.192)

  3. The terminal window will list that you are connected to the printer and the JD FTP Server is Ready.

  4. Press enter once since the JetDirect Print Server will accept a blank for the User Name.

  5. Press enter once since the JetDirect Print Server will accept a blank for the Password.

  6. After ftp> enter the following information:

    put <<path/Firmware File Name.rfu>> (Example - ftp> put /users/computername/Desktop/laserjet_fw.rfu)

    NOTE: To ensure that the entire proper path to the .rfu file is placed in the put command, type in put and a space, then click and drag the .rfu file on to the terminal window. The complete path to the file will be placed after the put command.
  7. When the upgrade process has completed the LaserJet will reboot. Once the printer is back online, print a Configuration Page to verify that the new firmware has been installed.

top

Using HP Web JetAdmin 7.x or 8.x to update the firmware to a single device and/or multiple devices

  1. Download the appropriate firmware update file from hp.com to a folder on your PC or the Web JetAdmin server.

  2. Start Web JetAdmin 7.x.

  3. From the Navigation section of the screen select the "Device management " selection from the drop-down menu. This is located in the top left hand section of the window.

  4. Choose the "Device List " folder and select one of the following depending on what list your device/s are located under: > All Devices > Ungrouped Devices > New Devices. You can also select the "Device Groups " folder if a device group has been created for the device/s you want to update.

  5. Once you have selected the list or group that your device is located in highlight the device/s you want to update from populated Device List or Device Groups List on the right hand section of the window.

  6. Select "Update Printer Firmware " from the Device Tools drop down on the top right hand section of the window.

  7. Click the "Browse " button and locate the correct firmware image.

  8. Select the file and Click on the "OK " button.

  9. Select the "Update " button, found in the lower right portion of the window to start the update process.

    NOTE: Do not turn printer off during the update process! When the update process is complete, the printer will automatically reboot.
    NOTE: If the firmware update process fails, Web JetAdmin will notify you with a page with information regarding the reason(s) for failure. A link is provided to attempt the process again.

top

Device messages during a normal update process

The device displays three messages during a normal update process:

Printer message
Explanation
RECEIVING UPGRADE
Displayed from the time the device recognizes the beginning of an .RFU update until the time the printer has verified the validity and integrity of the .RFU update.
PERFORMING UPGRADE
Displayed while the device is actually reprogramming the DIMM with the .RFU update.
WAIT FOR PRINTER TO REINITIALIZE
Displayed from the time the device has finished re-programming the code until the printer reinitializes.
NOTE: To verify that the firmware update succeeded, print a Configuration page from the printer's control panel and verify the firmware date code shown on the Configuration page is the same as the date code of the .RFU file you downloaded. (See section I above for steps to print the configuration page)

top

Troubleshooting a firmware update

The following table lists causes and results for possible interruptions to the firmware update.

CAUSE
RESULT
Job cancelled from printer control panel
No upgrade has occurred. Resend upgrade.
Break in I/O stream during send (for example, parallel cable removed)
No upgrade has occurred. Resend upgrade.
Power cycle during RECEIVING UPGRADE
No upgrade has occurred. Resend upgrade.
Power cycle during UPGRADING PRINTER
Resend upgrade.
Power cycle during WAIT FOR PRINTER TO REINITIALIZE
Upgrade completed.

Print jobs sent to the printer while an update is in process will not interrupt the update.

The following table lists possible reasons for the failure of a Remote Firmware Update and the corrective action to take for each situation.

REASON FOR FIRMWARE UPDATE FAILURE
CORRECTIVE ACTION
.RFU file corrupted
The device will recognize that the file is corrupted and will reject the update. Download the image again from the http://www.hp.com Web site and send the new file to the printer.
Wrong printer model
The device will recognize the model in .RFU file mismatch and will reject the update. Download the correct image from the http://www.hp.com Web site and send it to the printer.
Update interrupted
See previous table.
NOTE: All HP Color LaserJet 4730 MFP series printers' ship from the factory with firmware installed in a backup partition on the flash DIMM. If a Remote Firmware Update fails, the device can use the backup firmware to reboot. You can then attempt the Remote Firmware Update again. HP CLJ4730 MFP Series printers require that the hard drive be installed and functioning correctly for complete functionality of the MFP.

top

top

Technical Assistance

Some of the services below are provided for the United States only. Similar services to those listed below are available in other countries. See your printer's user guide or call your local authorized HP dealer.

Customer Support

See your printer's user guide or call your local authorized HP dealer.

Internet

An anonymous FTP library service is available worldwide for around-the-clock-access to drivers and technical support information for HP peripheral and computer products. Please note that paths may change without notice. Access the Internet or FTP address and use the menus to locate the software or support of your choice.

  • URL for HP LaserJet XXXX MFP Series Support: http://www.hp.com/go/support.

  • URL for Software and Support: http://www.hp.com/go/CLJ4730mfp_firmware.

  • URL for Access HP: http://www.hp.com.

  • FTP address: ftp.hp.com

    Login: anonymous

    Password: your Internet email address

HP Software and Support Services - Additional Information

Refer to your printer's user guide for additional methods of obtaining software and support information, such as printer driver distribution centers other online services, fax services, and other online support.

top

Legal Statements

Trademark notices

MS-DOS, Windows, Windows 2000, Excel 2000, Microsoft Office, Windows Server 2003, Outlook, PScript and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

PostScript is a registered trademark of Adobe Systems Incorporated.

Quark and QuarkXpress are trademarks of Quark Inc.

Mac, Macintosh and Safari are registered trademarks of Apple Computer, Inc.,

The Adobe logo, Acrobat, the Adobe PDF logo, Distiller, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Novell is a registered trademark of Novell, Inc., in the United States and other countries.

Netscape Navigator, is a registered trademark of Netscape Communications Corporation in the United States and other countries.

top

License and Copyright

©Copyright 2004 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

top

top

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!