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HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
This document is for issues in which a specific 'Scanner Failure' message displays on the printer control panel. If a different error message is present, use the steps in 'Experiencing a software or connection issue when trying to scan?' section to find a document that addresses your issue.
When trying to scan, copy, or fax, one of the following error messages displays on the printer control panel:
Additionally, the scanner mechanism bulb might not turn on when trying to scan, copy, or fax. There are two main causes for this issue:
NOTE: This document addresses an issue with the scanner mechanism hardware. This issue is not related to a software issue or a USB or network connection issue when trying to scan items to your computer.
Experiencing a software or connection issue when trying to scan?
If you are having an issue when trying to scan, follow these steps to search for a document that addresses the issue you are experiencing.
Solution one: Reset the printer
Follow these steps to reset the printer.
Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.
Solution three: Service the printer
Contacting HP for service in Asia Pacific.
If you completed all the preceding steps and your product still has an issue, you might need further assistance from HP.
Go to Contact HP to review available service options.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
First, go to HP Printer Warranty Check to check your warranty status, and then go to Contact HP to find an authorized service dealer or to schedule a repair. Repair fees might apply for out of warranty printers.