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HP Notebook PCs - USB Ports on HP Advanced Docking Station Fail After Rebooting or Undocking

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00597015

Version: 1

HP Notebook PCs - USB Ports on HP Advanced Docking Station Fail After Rebooting or Undocking
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-01-30

Last Updated: 2006-03-15


DESCRIPTION

The USB Ports fail to work on the Advanced Docking station after system is shut down or undocked. The only way to get them to re-detect is to power cycle the Advanced Docking station. The issue is related to the docking station, not with the notebook.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

Contact HP for assistance.


Hardware Platforms Affected: HP Compaq nx6120 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq tc4200 Tablet PC, HP Compaq nw8240 Mobile Workstation, HP Compaq nc6230 Notebook PC
Operating Systems Affected: Microsoft Windows XP Professional Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00597015
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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