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HP Color LaserJet and LaserJet Series Printers - Drawer Statement: Carbonless Media

Drawer Statement for Customers asking about vendors

HP has tested the following Carbonless Paper manufacturers with the HP LaserJet 2400, 4200, 4300, 4250, 4350, 4345, Color LaserJet 4650 and 5550 products:

  • Appleton Xero/Form II

HP has tested the following Carbonless Paper from this Manufacturer with the HP LaserJet 2400, 4200, 450, 4300, 4350, 4345 MFP, Color LaserJet 4650 and 5550 products:

  • 2 part RS, 8.5X11, Part Number 4316

  • 3 part RS, 8.5X11, Part Number 0466

  • CB white singles, 8.5X11, Part Number 0129

  • CFB white, canary or pink singles, 8.5X11, Part Numbers 0481, 0156 & 0455

  • CF canary or pink singles, 8.5X11, Part Numbers 0245 & 0262

  • CFB white 5 hole 1/4" punched across top, 8.5X11, Part Number 1083

NOTE: For the Color LaserJet 5550 printer series, only Letter and A4 media sizes are approved by HP.

Please watch the following video to learn more about Xero/Form II Use on Laser Printers: http://media.hp.com/program.cfm?key=D11OQN872O .

If a printer and/or manufacturer is not listed above, the paper has not been tested by HP and is not qualified for use in HP LaserJet Printers.

NOTE: Non-qualified carbonless media may contain materials not compatible with HP LaserJet printers. Qualified carbonless media has been shown to withstand the 200 deg. C (392 deg F) temperatures that media used in these laser printers are exposed to for 1/10 of a second without damage to the printer or the release of any undesirable fumes.

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Drawer Statement for Customers asking about performance of Carbonless Media tested by HP

Customers using Carbonless media tested by HP on the LJ42X0/43X0 and LJ4345 printer may experience the following:

  • Slightly higher jam frequency or multi-picks than standard media due to the surface coating on the media.

  • Toner particles on the page when starting up the printer. Recommend running a cleaning page every 500 pages or when toner particles start occurring.

  • Particulate contamination in the paper path which should not affect printer performance. Recommend cleaning.

Customers using Carbonless media tested by HP on the Color LaserJet 5550 printer may experience the following:

  • Higher jam frequency and/or multi-picks in high-temperature, high-humidity environments.

  • Fuzzy print known as "toner explosion" in high-temperature, high-humidity environments.

If customers call in with the above issues, please see the troubleshooting steps below.

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How do we trouble-shoot between an HP printer issue and the Carbonless Media Vendor issue?

Check the following first if you are experiencing paper jams, mis-picks or toner contamination:

  • Run a cleaning page. This should clear up any print quality issues seen and perhaps some jamming issues.

  • Try running the carbonless media from a different tray if experiencing paper jams or mis-feeds.

  • Make sure the printer and paper is in a supported environment (temperature and humidity).

  • Make sure the trays and driver are set for plain paper type.

  • Make sure the fuser mode is set to normal.

  • Do not use the 5 hole punch carbonless media in Tray 1.

  • A slight image streaking pattern may be observed when a high capacity toner cartridge is nearing end of life and the user is printing in continuous duplex mode. Switch to a regular toner capacity print cartridge, or alternate print jobs (simplex and duplex).

  • To improve carbonless image transfer during a duplex job, a light screen toner pattern should be used when printing on the CB functional side.

  • Duplexing on paper with coated back (CB and CFB) is not recommended due to higher levels of contamination and multifeed rates.

If the paper is not imaging through the plies after printing:

  • When you are printing, ensure you are using Reverse Sequence from trays 2 or larger, and ensure you are putting the paper in the printer Print Side Down. The print side is shown on the ream label.

  • We recommend running one form set through the printer and then do a "pencil check" which means you write something on the top sheet and ensure the image is going through. If not, the paper is not loaded properly.

  • For a video demonstration of how to load the paper properly, please access http://media.hp.com/program.cfm?key=D11OQN872O .

The sheets need to be joined together to allow written image to go through to all plies. Options include:

If the above do not help, do the following to determine if it is a printer caused issue or a carbonless media caused issue:

  1. Run approximately 30 sheets of 20 lb bond paper. If the issues clear up with this paper, the carbonless media may be causing the issues. Please contact the media vendor for additional troubleshooting help.

  2. Replace the toner cartridge. If this clears up the issue, the carbonless media may be causing contamination on the OPC. Please contact the media vendor for additional troubleshooting help.

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Appleton Carbonless Media Customer Support Information

Phone Number: 1-800-922-1723

Web URL: tech.svx@appletonideas.com

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Drawer Statement for Customers asking about performance of Carbonless Media not tested by HP or not tested on specific printers

HP cannot comment on Carbonless Media not tested by HP for a specific LaserJet printer. Please note that if HP has tested specific Carbonless Media for one printer does not imply that it will work with all HP LaserJet printers.

NOTE: Non-qualified carbonless media may contain materials not designed to operate with a laser printer. Qualified carbonless media has been shown to withstand the 200 deg. C (392 deg F) temperatures that media used in these laser printers are exposed to for 1/10 of a second without damage to the printer or the release of any undesirable fumes.

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Drawer Statement for Media Vendors

For any vendor who is offering anything other than Carbonless Media:

HP is not qualifying ___________ media manufacturers at this time, but thank you for your inquiry.

For a Carbonless Media Vendor specifically:

HP has been working with Carbonless Media manufacturers in terms of qualifying their media with our products. Please proceed to the 3rd party solutions web site at http://www.hp.com/go/solutions . At this site there is additional information about the various partnering opportunities and how to apply.

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