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HP Notebook PCs - Error 'F10 Setup Does Not Match the Password in the BIOS' Appears

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00630258

Version: 1

HP Notebook PCs - Error 'F10 Setup Does Not Match the Password in the BIOS' Appears
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-03-24

Last Updated: 2006-04-03


DESCRIPTION

The following error message appears when using HP Smart Card Security for ProtectTools:

The password in F10 setup does not match the password in the BIOS

This error occurs after setting the password in Computer Setup (F10) using the num-lock keypad. You are not locked out of the computer, but are blocked from setting the Power-on authentication.

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, enter F10 Computer Setup and establish a different password that does not use input characters from the num-lock keypad. Perform the following steps:

  1. Boot or restart the computer. If you are in Windows, click Start > Shut Down > Select Restart from the pull down menu > click OK.
  2. When the F10 setup message appears in the lower left corner of the screen, press the F10 key.
  3. Use the right arrow key to select the Security tab.
  4. Ensure Administrator Password is highlighted. Press Enter.
  5. Enter the new password.
  6. Confirm the the new password.
NOTE: Do not use the Num-Lock keypad to enter the password.

Hardware Platforms Affected: Compaq Evo Notebook n620c, HP Compaq nc4000 Notebook PC, HP Compaq nc4010 Notebook PC, HP Compaq nc4200 Notebook PC, HP Compaq nc6000 Notebook PC, HP Compaq nc6110 Notebook PC, HP Compaq nc6120 Notebook PC, HP Compaq nc6140 Notebook PC, HP Compaq nc6220 Notebook PC, HP Compaq nc6230 Notebook PC, HP Compaq nc6320 Notebook PC, HP Compaq nc6400 Notebook PC, HP Compaq nc8000 Notebook PC, HP Compaq nc8230 Notebook PC, HP Compaq nc8430 Notebook PC, HP Compaq nw8000 Mobile Workstation, HP Compaq nw8240 Mobile Workstation, HP Compaq nw8440 Mobile Workstation, HP Compaq nx6110 Notebook PC, HP Compaq nx6115 Notebook PC, HP Compaq nx6120 Notebook PC, HP Compaq nx6125 Notebook PC, HP Compaq nx6130 Notebook PC, HP Compaq nx6310 Notebook PC, HP Compaq nx6320 Notebook PC, HP Compaq nx8220 Notebook PC, HP Compaq nx8420 Notebook PC, HP Compaq nx9420 Notebook PC, HP Compaq nx9600 Notebook PC, HP Compaq tc1100 Tablet PC, HP Compaq tc4200 Tablet PC
Operating Systems Affected: Microsoft Windows 2000 Professional(Standard HP Product), Microsoft Windows XP Home Edition(Standard HP Product), Microsoft Windows XP Professional Edition(Standard HP Product), Microsoft Windows XP Tablet PC Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00630204
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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