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HP Deskjet F300 Series All-in-One - The Wrong Colors Print
This document applies to the following all-in-one products:
The printer is working, but the colors in the printed output are not the expected colors. The output may look as if only one color has printed, or as if a color has not printed, or as if the wrong colors have been printed.
Step one: Check the ink levels
NOTE: The ink levels in non-HP, refilled, or remanufactured cartridges cannot be accurately read by the product.
Replace cartridges that are out of ink or low on ink. If the cartridges are not low or empty, continue to the next step now.
Step two: Print a self-test report
Step three: Note which cartridges printed which areas of the self-test report
You must identify which cartridge printed which part of the self-test page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different self-test page patterns. Your self-test page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
Figure 3: Self-test page layout
1 - Printed by the right cartridge
2 - Printed by the left cartridge
Step four: Look for defects
In general, if the printer and print cartridges are working properly, the patterns (which look like grids of lines) should contain few or no missing lines. None of the colors should be missing and the colors of the blocks at the bottom of the page should match the labels below each block. Also, there should be no streaks of ink on the report.
Missing lines or streaked bars
If a pattern shows more than a few missing lines, or a bar is streaked, that print cartridge is not functioning properly.
Figure 4: The magenta pattern shows missing lines and the bar is streaked
If the self-test page shows missing lines or streaked bars, click here to continue troubleshooting .
If any of the colors of the bars are very different from the color dots on the cartridge label, the cartridge is not functioning properly.
Figure 5: One of the bar colors is very different from the color dot on the cartridge
If your self-test page shows colors that are very different from the colors on the cartridge label, click here to continue troubleshooting .
If any of the color patterns or bars are entirely missing, the cartridge is not functioning properly.
NOTE: If you are printing in reserve mode, without all the cartridges installed, the patterns associated with the missing cartridge will also be missing.
Figure 6: Missing colors
1 - All colors printed - no missing colors
2 - Yellow missing - the tri-color (left-side) cartridge is not printing properly
If any of the patterns or bars are entirely missing, click here to continue troubleshooting .
If the self-test report shows smeared ink, you might need to clean your cartridges.
Figure 7: Smeared ink
If the self-test report shows smeared ink, click here to continue troubleshooting .
Step five: If you saw no defects
If no defects appear on the diagnostic page, the cartridges and product are probably working correctly. Click here to continue troubleshooting (c00635950) (in English).