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HP LaserJet M5035 MFP - Setup

Make sure there is enough space to position the device.

Figure 1: M5035 MFP

To position the device, select a sturdy, well-ventilated, dust-free area that is out of direct sunlight to position the device.

Figure 2: Device positioning

  1. Remove the contents from the box.

    Figure 3: Removing contents

    NOTE: The handles are on the left, right, and back of the device.
  2. Place the device on a sturdy surface.

    Figure 4: Device positioning

  3. Remove all of the orange tape and cardboard packaging.

    Figure 5: Removing packaging

  4. Remove the orange tray locks from tray 2 (callout 1) and tray 3 (callout 2).

    Figure 6: Removing tray locks

  5. Open the upper-right door and remove the orange print-cartridge locks.

    Figure 7: Removing print-cartridge locks

  6. Remove the print cartridge from its packaging, remove the strip (callout 1) and orange tape, insert the print cartridge (callout 2) into the device, and then close the upper-right door (callout 3).

    Figure 8: Installing print cartridge

  7. Open each tray to load the media.

    Figure 9: Opening trays

  8. Adjust the tray guides to match the media size, and then load the media.

    Figure 10: Loading media

  9. Close all of the trays.

  10. Move the scanner carriage shipping lock toward the back of the device so it unlocks.

    Figure 11: Unlocking scanner carriage lock

  11. If necessary, remove the two control-panel overlays and install new overlays.

    Figure 12: Installing new overlays

  12. If you are connecting using a USB cable, wait until you are prompted by the computer in step 23.

  13. Connect the network cable.

    Figure 13: Connecting network cable

  14. Connect the power cable.

    Figure 14: Connceting power cable

  15. Turn on the device.

    Figure 15: Turning on device

  16. Wait for the device to initialize (this might take a few minutes). If you are prompted at the control panel, enter the language, date, and time.

  17. If you are connected to a network, print a test page from the control panel and check for a valid IP Address. On the control panel, touch the Network Address button, and then touch Print. The IP address information appears below “TCP/IP”. If your IP address information appears, go to step 20.
    NOTE: Many networks provide IP addresses automatically. If the IP address shows a series of zeros, make sure that you are connected to the network and go to step 19.
  18. Configure the IP address (if necessary). On the control panel, scroll to and touch Administration. Scroll to and touch Initial Setup, and then Networking and I/O. Touch Embedded Jetdirect, TCP/IP, and IPV4 Settings. Touch Manual Settings, and then enter the IP Address, Subnet Mask, and Default Gateway.

  19. Prepare for software installation.
    NOTE: HP recommends closing all unnecessary applications prior to installing the printing system software.

    Click here for detailed Microsoft Windows installation instructions at

    Click here for detailed Macintosh printing system installation instructions at

  20. Upon completion of the device software, print a page from any program to make sure that the software is correctly installed.
    NOTE: If the page failed to print, reinstall the software. If the page fails to print after reinstalling, go to
  21. Open a web browser.

  22. Type the device IP address (found on the Jetdirect configuration page).

  23. Select the Digital Sending tab.

  24. Complete General Settings information, such as name and e-mail address.

  25. 36) Select E-mail Settings from the left navigation menu.

  26. Type the SMTP server address.
    NOTE: If you are using an Internet Service Provider (ISP) for Internet access and e-mail you might need to contact your ISP to obtain the SMTP server name, and to determine if you need to enter an account name and password for SMTP authentication.
  27. Select The E-mail Address Book from the left navigation area to enter frequently-used e-mail addresses and e-mail distribution lists.

  28. To scan a document to your computer or shared network folder, use the Send To Folder feature (on the left navigation bar of the EWS screen) to set up one or more folder destinations.
    NOTE: See the embedded Web server (EWS) guide for more information on configuring the Send To Folder feature.
Congratulations! The device is ready to use. The user guide is located on the CD. See for more information or support.
NOTE: Save the boxes and the packing materials in case you need to transport the device.

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Control-panel display

  1. Make sure that the power cable is connected to a working power outlet.

  2. Make sure that the device is turned on.

  3. If the status lights on the left side of the control panel are functioning, adjust the contrast by using the dial in the upper left of the control panel.

  4. Turn off the device, reseat the formatter, and then turn on the device.

Button on the touch screen appears gray with “!” markers

  1. Make sure that the scanner lock is unlocked.

  2. Turn off the device, and then turn it on again.

Device does not recognize Letter/A4 media loaded in the tray

Make sure that the media is loaded long-edge leading (with the short edge toward the front of the device).


Not printing
  1. Check the network or USB cable.

  2. If you are printing over a network, print a configuration page and make sure that the IP address is correct.

  3. Reinstall the print driver.

  1. Make sure that the orange packing tape, cardboard, and orange plastic shipping locks have been removed.

  2. Make sure that you are using supported media. See the user guide on the CD for more information.

  3. Make sure that the media is loaded correctly.

Blank pages

Make sure that the strip is removed from the print cartridge.


Buttons on the touch screen appear gray
  1. Make sure that the scanner lock is unlocked.

  2. Turn off the device, and then turn it on again.

Blank pages from copy

Load the original media face up into the ADF.

Poor copy quality
  1. Select Optimize Text/Picture and adjust the settings to match the original.

  2. Select Image Adjustment, and optimize the values for Darkness, Sharpness, and Background Cleanup.


Digital sending tab in the embedded Web server (EWS) does not appear

An administrative password might be configured. Select Log On in the upper right corner of the EWS.

Email Gateway Not Responding appears on the control-panel display when attempting to send an e-mail
  1. The SMTP gateway address might be incorrect. Contact your IT administrator to obtain the correct address. 2) 3)

  2. If you are using an Internet Service Provider (ISP) for e-mail, contact your ISP provider the hostname of your SMTP gateway (request the fully qualified domain name (FQDN), not the IP address).

  3. Make sure that the entered SMTP authentication user name and password are correct.
    NOTE: Not all SMTP gateways require a user name and password.

The “from” address cannot be changed in Send to Email

The “Prevent Device User from changing the e-mail address” feature in the EWS might be selected, or “Device Authentication” is enabled.

You want to scan and send-to-email in black and white TIFF format

Use the EWS to change the default image file format by selecting Digital Sending, Send to Email, and Advanced.

You want to change the file type or the color setting for e-mail attachments

On the control-panel e-mail feature, select More Options to change the image file format before sending the e-mail.

A “job failed” message is received when a document is scanned and sent to e-mail

  1. Send a test e-mail to make sure that the e-mail address is correct.

  2. Make sure that the scanned document does not exceed your SMTP gateway’s maximum allowable attachment size. If it does, use the EWS to change the size by selecting Digital Sending and Send to Email.


All symptoms

See the user guide on the CD for more information.

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