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HP LaserJet M3027 and M3035 MFP - Solve copy problems

Prevent copy problems

The following are a few simple steps you can take to improve copy quality:

  • Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF).

  • Use quality originals.

  • Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program.

  • Use or make a carrier sheet to protect your originals.

Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See online Help or the flyer that came in the device box.

Image problems

Problem
Cause
Solution
Images are missing or faded.
The print-cartridge toner-level might be low.
Replace the print cartridge. See online Help.
The original might be of poor quality.
If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the darkness. If possible, find an original document in better condition.
The original might have a colored background.
Touch Copy, and then touch Image Adjustment. Adjust the Background Cleanup slider to the right to decrease the background.
Vertical white or faded stripes appear on the copy.
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The media might not meet HP specifications.
Use media that meets HP specifications.
The print-cartridge toner-level might be low.
Replace the print cartridge. See online Help.
Unwanted lines appear on the copy.
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Tray 1 or tray 2 might not be installed correctly.
Verify that the tray is in place.
The flatbed scanner or the ADF glass might be dirty.
Clean the flatbed scanner or the ADF glass.
The photosensitive drum inside the print cartridge might have been scratched.
Install a new HP print cartridge. See online Help.
Black dots or streaks appear on the copy.
Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.
Clean the device.
Copies are too light or dark.
The darkness setting needs to be adjusted.
Touch Copy, and then touch Image Adjustment. Adjust the Darkness slider to lighten or darken the image.
Text is unclear.
The sharpness setting needs to be adjusted.
The image should be optimized for text.
To adjust the sharpness, touch Copy, and then touch Image Adjustment. Adjust the Sharpness slider to the right to increase the sharpness.
To optimize the image for text, touch Copy and then touch Optimize Text/Picture. Select Text.

Media-handling problems

Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.
Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof wrapping.
The paper has variability from one side to the other.
Turn the paper over.
Excessive curl
The paper is too moist, has the wrong grain direction, or is of short-grain construction
Open the rear output bin, or use long-grain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to device
The paper has cutouts or perforations.
Use paper that is free of cutouts or perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.
  • Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content.

  • Use long-grain paper.

Print is crooked (skewed) or misaligned on the page.
The media guides might be incorrectly adjusted.
Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again.
Make sure the ADF (advanced document feeder) is properly installed.
If the skew only occurs when making copies or scanning from the ADF, first make sure the ADF media guides are properly adjusted, then make sure the ADF input tray is installed straight.
The scanner might require a calibration.
Perform a tray alignment, and then calibrate the scanner.
  • Perform a tray alignment by opening the Administration menu at the device control panel. On the Print Quality submenu, touch Set Registration. Choose a tray under Source and then run a test page. For more information, see .

  • See online Help for information about calibrating the scanner.

More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the tray. See online Help..
The media might be wrinkled, folded, or damaged.
Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package.
The device does not pull media from a media tray.
The device might be in manual feed mode.
  • If Manual Feed appears on the control-panel display, press OK to print the job.

  • Verify that the device is not in manual feed mode, and then print your job again.

The pickup roller might be dirty or damaged.
Contact HP Customer Care.
The paper-length adjustment control in the tray is set at a length that is greater than the media size.
Adjust the paper-length adjustment control to the correct length.

Performance problems

Problem
Cause
Solution
No copy came out.
The input tray might be empty.
Load media in the device. See online Help for more information.
The original might have been loaded incorrectly.
Load the original correctly in the ADF or flatbed scanner. See online Help.
Copies are blank.
The sealing tape might not have been removed from the print cartridge.
Remove the print cartridge from the device, pull out the sealing tape, and then reinstall the print cartridge.
The original might have been loaded incorrectly.
Load the original correctly in the ADF or flatbed scanner. See online Help.
The media might not meet HP specifications.
Use media that meets HP specifications.
The print-cartridge toner-level might be low.
Replace the print cartridge. See online Help.
The wrong original was copied.
The ADF might be loaded.
Make sure that the ADF is empty.
Copies are reduced in size.
The device software settings might be set to reduce the scanned image.
See the device software Help for more information about changing the settings.

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