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HP Printers - The HP Director Window Does Not Open (Windows XP)

This document is for HP printers and computers running Windows XP.

The HP Director icon is present on the computer desktop and in the Start menu, but HP Director does not open after clicking the icon.

This issue occurs on some HP printers introduced between 2002 and 2004, after installing the Microsoft Internet Explorer 7 or 8 (MS IE 7 or MS IE 8) browser on a computer that is connected to the HP printer. The Internet Explorer 7 or 8 browser might be incompatible with HP Director.

IMPORTANT! This document does not resolve issues with Windows Vista. If you recently upgraded to Windows Vista, and cannot find HP Director, click one of the following links:

Step 1: Update the HP Director software

HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 or 8 to resolve this issue. Download and install the HP Director update from the HP website.

  1. Make sure the printer is on and connected to the computer, either through your local network or a USB cable.

  2. Go to HP Customer Support - Software and Driver Downloads , and then type your printer model number.

  3. On the Software and Drivers page, click Update.

    A list of updates displays.

  4. Click Critical Update to resolve an issue with HP Director after installing a new revision of Internet Explorer.

    The Download Options and Information page opens.

  5. Click Download.

    The File Download - Security Warning window opens.

  6. Click Save, and then browse to the location on your computer where you want to save the file.

  7. Click Save.

    The software downloads to your computer.

  8. Note where you saved the file, in case you want to install it at a later time (optional).

  9. Browse to where you saved the file, and then double-click the file to start the installation.

  10. Follow the on-screen instructions to complete the installation.

  11. After the installation completes, click the HP Director icon on your computer.

    • If HP Director opens, you can stop troubleshooting.

    • If HP Director does not open, continue to the next step.

Step 2: Open HP Director each time you use it

Open HP Director each time you use the software. These steps must be repeated each time you use HP Director.

  1. Open HP Director using one of the following methods:

    • From the desktop: On your computer's desktop, look for the HP Director icon , and then double-click it.

    • From the Windows taskbar: Click Start , click All Programs, click the HP or Hewlett-Packard folder, and then click HP Director.

    Although HP Director does not appear to be open, it is open and loaded into the computer's memory, but it does not open in a new window as usual.

  2. On your computer keyboard, press the Alt key and the Space bar at the same time.

    The Shortcut menu displays near the top-left corner of the computer.

    Figure 1: Shortcut menu

    Shortcut menu

    If the Shortcut menu does not open, repeat the previous steps until it does.

  3. Click Minimize in the Shortcut menu.

    HP Director displays as an item on the taskbar (the row of open software programs that displays at the bottom of the desktop screen).

    Figure 2: The taskbar

    Screen capture of the taskbar

    If HP Director does not minimize, click Minimize again until it does.

  4. Click the HP Director icon on the taskbar.

    The HP Director software opens and functions normally.

    NOTE: The HP Director window and icons might display larger than normal, but the software is functional.

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