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HP PSC and Officejet All-in-One Printers - The Scan Button on the Printer Does Not Function When the Product is Connected to a Windows Vista Computer on a Network

Issue

When you press the Scan button on the printer that has a network connection to a Windows Vista computer (not a USB cable connection), nothing happens. A scan does not start.

Cause

This issue usually occurs because you do not have the full feature driver for the product installed. Button functions on the product control panel require a full feature software and driver installation for Windows Vista. Because this software package might not be available for your product, this document contains workaround instructions to scan without HP software.

If you want to see whether a full feature driver is available, open a new window to browse to the Select Software and Drivers page:
  1. Right-click this link, Select Software and Drivers , and then click Open in New Window.

  2. If prompted, type your product number. You might also need to click it in a list of similar products.

  3. Click your operating system, and then look for "Full Feature" software listed in the "Driver" section.

    If the software is available, see instructions to install the software when the scan button does not function (c01579338) (in English).

    If the software is not available, continue with the following workaround instructions.

Workaround solutions

There are two types of workarounds you can try for scanning over a network:

  • Workaround one: Scanning with the Embedded Web Server (EWS)

  • Workaround two: Scanning with the drivers in the Windows Vista operating system

Workaround one: Scanning with the Embedded Web Server (EWS)

The product includes an Embedded Web Server (EWS) that connects to the network. To use this option, your printer must be on the network, and you need to know your product IP address. You can find the IP address by printing a Network Diagnostic Page. (See your product documentation for instructions to print the page.)

Follow these steps to scan with the EWS:

  1. Open Internet Explorer or an alternate web browser.

  2. In the address bar, type the IP address for the printer.

    NOTE: Verify that pop-up windows are allowed or the scan will fail. A message right under the address bar in Internet Explorer explains how to allow pop-up windows.
  3. In the Embedded Web Server that displays, click Scan.

  4. Click Preview to preview the scanned image.

  5. Click Scan.

  6. The scanned image is displayed in the Internet Explorer window.

  7. Right-click the scanned image and then click Save Picture.

  8. Click Save.

Workaround two: Scanning with the drivers in the Windows Vista operating system

Windows Vista provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers. Try scanning with one of the following methods:

Method one: Scanning with Windows Photo Gallery

To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:

  1. Click the Windows Vista () icon, click All Programs, and then click Windows Photo Gallery.

  2. Click File, and then click Import From Camera or Scanner.

  3. Click Import, and then click Scan.

The following video demonstrates how to scan with Windows Photo Gallery. The video contains no audio.

If you have trouble viewing the video or to view the video in a different size, view the video on YouTube Non-HP site .

Method two: Scanning with Paint

To scan a document using Paint in Windows Vista, follow these steps:

  1. Click the Windows Vista icon (), click All Programs, click Accessories, and then click Paint.

  2. Click File, and then click Import From Camera or Scanner.

  3. Make any desired setting changes, and then click Scan.

The following video demonstrates how to scan with Paint. The video contains no audio.

If you have trouble viewing the video or to view the video in a different size, view the video on YouTube Non-HP site .

Method three: Scan using Windows Fax and Scan

The Windows Fax and Scan option is only available in the Business, Ultimate, and Enterprise editions of Windows Vista.

  1. Click the Windows icon (), click Programs, and then click Windows Fax and Scan.

  2. Click New scan.

  3. Click File, and then click Scan.

The following video demonstrates scanning with Windows Fax and Scanning in Windows Vista. The video contains no audio.

If you have trouble viewing the video or to view the video in a different size, click here Non-HP site to play the video on YouTube.

Features available with WIA drivers

The following scan options and file types are available when you scan with WIA drivers:

Scan Options
Color picture
Grayscale picture
Black and white picture
Black and white text
Custom Settings
  • Contrast or Brightness adjustment

  • Resolution (75 - 4800 dpi, within the limits of the scanner model)

  • Picture type (Color, Grayscale, Black and White)

Supported file types
.bmp - Bitmap Image File
.jpg - JPG Image File
.tif - Tagged Image File
.png - Portable Network Graphics File
.pcx - Paintbrush Bitmap Image File

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