Print | Rate this content

Advisory: HP Compaq dc7600 - System Hangs, Displays Blue Screen Error; STOP 0X00000077, 0X0000007A

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00813279

Version: 2

Advisory: HP Compaq dc7600 - System Hangs, Displays Blue Screen Error; STOP 0X00000077, 0X0000007A
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2006-11-28

Last Updated: 2006-12-06


DESCRIPTION

Systems described in the "Scope" may stop responding (hang), displaying the following blue screen error:

ERROR
STOP 0X00000077, 0X0000007A

The issue occurs intermittently, under rare circumstances, when the affected hard drives (see "Scope") attempt to enter a self-initiated power managed state.

SCOPE

Information in this document applies to the listed systems configured as follows:

Systems:

  • HP Compaq dc7600 Convertible Minitower PC
  • HP Compaq dc7600 Small Form Factor PC
  • HP Compaq dc7600 Ultra-slim Desktop PC

Hard Drives Affected:

  • 40.0-GB SATA Hard Drive, Model HD040GJ/P, HP part number 409681-001
  • 40.0-GB SATA Hard Drive, Model HD040GJ/P, HP part number 409681-002
  • 80.0-GB SATA Hard Drive, Model HD080HJ/P, HP part number 404587-001
  • 80.0-GB SATA Hard Drive, Model HD080HJ/P, HP part number 404587-002
  • 80.0-GB SATA Hard Drive, Model HD080HJ, HP part number 380304-002
  • 160.0-GB SATA Hard Drive, Model HD160JJ/P, HP part number 406682-001
  • 160.0-GB SATA Hard Drive, Model HD160JJ/P, HP part number 406682-002
  • 160.0-GB SATA Hard Drive, Model HD160JJ, HP part number 380305-002


RESOLUTION

HP has written a SoftPaq that updates the firmware of affected hard drives and resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.

Hard Drive Firmware Upgrade - SATA Drives, Version 42_51, Revision A (or later) is available online from HP (SoftPaq Number SP33902). Use the following links to download the SoftPaq and the SoftPaq Instructions.

SP33902 File Download Non-HP site

SP33902 Instructions/Information Non-HP site

SoftPaq SP33902 may not be the latest available version of the software and the software may be available in multiple languages. Search for later versions and different language versions using the following link.
HP Software and Drivers


Hardware Platforms Affected: HP Compaq dc7600 Convertible Minitower PC, HP Compaq dc7600 Small Form Factor PC, HP Compaq dc7600 Ultra-slim Desktop PC, HP Compaq dx7200 Microtower PC, HP Compaq dx7200 Slim Tower PC
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00813279
©Copyright 2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!