|| Rate this content|
HP Notebook PCs - Notebook Stops Responding when Using a Program (Windows Vista)
This document pertains to HP Notebook PCs with Windows Vista.
Identifying lock-ups and freezes
This document will help you to locate and troubleshoot programs that cause your notebook to hang, freeze, or lock-up. Print this document or save it to your hard disk drive to have the reference available after disconnecting from the internet.
Symptoms of notebook lock-ups, freezes, and hangs include:
Freezes, crashes, and lock-ups may be caused by programs locking up resources, software conflicts, or older programs being incompatible with newer operating systems. Follow the steps in this document, in order, until the problem is resolved.
Step 1: Reduce heat inside the computer
Using programs with high graphics requirements can tax the normal graphic chip and the central processing unit (CPU), generating excess heat. The excess heat reduces the computer's performance. If you use programs with high graphics requirements, you should use a computer with a separate graphics processing unit (GPU). Some models can be configured to switch from the standard graphic chip to a high-performance GPU on demand.
Use compressed air to keep the air passages in your system clean, free of dust and dirt. For additional information, see Why Computers Generate Heat or Reducing Heat and Fan Noise by Cleaning Air Vents .
Step 2: Close locked-up programs and locate problem software
If your notebook locks up or stops responding while using a program, close the stalled program to continue using other programs. Also, while closing the program, take note of which other programs are running at the same time.
Step 3: Uninstall and re-install the problem software
To resolve the problem that is causing the notebook to lock-up, uninstall the suspected software and then re-install it. Use the following steps to uninstall and re-install a program.
Step 4: Use the Program Compatibility Wizard
You can use the Program Compatibility Wizard to allow Windows Vista to run a program that was designed for an earlier version of Windows by emulating a previous version of Windows. To launch the Program Compatibility Wizard, use the following steps.
The program is now set to run in Compatibility mode.
Step 5: Contact the software vendor
If you experience consistent problems with a specific program, consult the software vendor's web site. If other users have had the same problem, the vendor may have found a solution for it.
Step 6: Additional methods to try
Performing preventative maintenance on your notebook may also improve performance. For more information, see HP Notebook PCs - Improving the Performance of Your Notebook PC .
If the software vendor's web site does not offer a solution, search the Microsoft Knowledge Base for information about the software that you were using when the lockup occurred.
To update the software that was bundled with your notebook PC, click Contact HP on this page for more support options or visit the software vendor's web site.