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Advisory: HP Compaq dx2200 - Microsoft Windows Vista Reports Problem With Integrated RADEON XPRESS 200 Series Display Adapter

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00855949

Version: 1

Advisory: HP Compaq dx2200 - Microsoft Windows Vista Reports Problem With Integrated RADEON XPRESS 200 Series Display Adapter
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-01-29

Last Updated: 2007-01-29


DESCRIPTION

After installing Microsoft Windows Vista on systems described in the "Scope," the integrated display adapter icon has an exclamation mark next to it when viewed in the Device Manager (see Figure 1).

ERROR

The display will be in VGA mode (resolution will be set to 800x600 and cannot be adjusted) when this issue occurs.

SCOPE

Information in this document applies to the listed systems configured as follows:

Systems:

  • HP Compaq dx2200 Microtower PC

Operating Systems:

  • Microsoft Windows Vista

BIOS Version

  • Versions prior to Version 1.05

RESOLUTION

HP has written a SoftPaq that updates the system BIOS and resolves the issue. Download the SoftPaq and read the instructions carefully before proceeding.

HP Compaq Business Desktop ROMPaq Firmware (ROM Family MS7254) , Version 1.05, Revision A (or later) is available online from HP (SoftPaq Number SP33423). Use the following links to download the SoftPaq and the SoftPaq Instructions.

SP33423 File Download Non-HP site

SP33423 Instructions/Information Non-HP site

SoftPaq SP33423 may not be the latest available version of the software and the software may be available in multiple languages. Search for later versions and different language versions using the following link.
HP Software and Drivers


Hardware Platforms Affected: HP Compaq dx2200 Microtower PC
Operating Systems Affected: Microsoft Windows Vista Business (32-bit)(Standard HP Product), Microsoft Windows Vista Home Basic (32-bit)(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00855949
©Copyright 2007 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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