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Blinking Lights on the HP Deskjet F4100 All-in-One Printer Series

Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights displayed on the product control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

NOTE: An E might also appear in the Number of Copies display. This is an additional indication that there is an issue with the product that needs to be resolved. The presence of an E, however, does not affect the meaning of the blinking lights, and can be disregarded for troubleshooting purposes.

Figure 1: HP Deskjet F4100 product control panel with the lights indicated

Illustration of the HP Deskjet F4100 product control panel with the lights indicated
1 - Paper Type lights
2 - Check Print Cartridge lights
3 - Resume light
4 - Power light
NOTE: There might be more than one solution for some blinking lights patterns. After you find the pattern that matches your blinking lights pattern, try each solution in the order presented until you resolve the issue.

Issue: All the lights are off

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Off

  • Resume light: Off

  • Check Print Cartridge lights: Off

  • Paper Type lights: Off

Figure 2: All the lights are off

Illustration of the control panel with all the lights off
  • Cause

    The product is not on.

Solutions

Solution one: Turn on the All-in-One

Press the Power button () to turn on the product.

Figure 3: Press the power button

Illustration of the Power button on the control panel

If the product does not turn on, continue to the next solution.

Solution two: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the product and plugged into an electrical outlet.

  1. Check the rear of the product to make sure that the cord from the power supply is inserted securely into the power connection.

  2. Check the power supply to make sure that the power cord is securely plugged into it.

  3. Check the electrical outlet to make sure that the power cord is securely plugged into it.

    Figure 4: Check the electrical connections

    Illustration of the product electrical connections
  4. Press the Power button () to turn on the product.

  5. If the product does not turn on, follow the same steps and try a different wall outlet.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Press the Power button more slowly

The product might not respond if you press the Power button () too quickly.

Press the Power button () once slowly to turn on the product.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Reset the power module, and then test the power

Follow these steps to first reset the power module on the power cord, and then test the power on the product.

Step one: Reset the power module

The power module has a safety feature that protects the product during a power surge. If you experienced a recent power surge, you might need to reset the power module. Use the following steps to reset the power module.

  1. Disconnect the power supply from the rear of the product.

    Figure 5: Disconnect the power cord

    Illustration of disconnecting the power cord from the rear of the product
  2. Unplug the power cord from the electrical outlet, power strip, or surge protector.

  3. If the product uses a power module with a detachable power cord, disconnect the cord from the power module.

  4. Wait 15 seconds.

  5. Reconnect the power cord to the power module.

  6. Plug the power cord directly into a wall outlet. Do not use a power strip or surge protector.

  7. Check to see if the power module has an LED.

    • If the power module does not have an LED, continue to the next step.

    • If the power module has an LED, check to see if the LED lights up.

      • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, right-click the following link, How to Buy HP , and then click Open in New Window.

      • If the LED lights up, continue to the next step.

Step two: Test the power on the All-in-One

Follow these steps to test the power on the product.

  1. Reconnect the power supply to the rear of the product.

  2. Press and then quickly release the Power button () to start a power on/off cycle. Do not hold the button down.

    Figure 6: Press and then quickly release the Power button

    Illustration of pressing and then quickly releasing the Power button
    If you press and hold the Power button too long, the product might turn on and then turn off without restarting. If this happens, press and quickly release the Power button () again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Test the power with a compatible power cord from a different All-in-One

If you have another available power cord that is compatible with the product, use the alternate cord to test the power.

  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

    Figure 7: Disconnect the power cord

    Illustration of disconnecting the power cord from the rear of the product
  3. Unplug the power cord from the wall outlet.

  4. Connect the alternate power cord to the rear of the product.

  5. Plug the alternate power cord into the wall outlet.

  6. Press the Power button () to turn on the product.

  • If the product turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Right-click the following link, How to Buy HP , to buy a compatible power cord.

  • If the product does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power light and one of the Paper Type lights are on

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Resume light: Off

  • Check Print Cartridge lights: Off

  • Paper Type lights: One of the lights is on

Figure 8: The Power light and one of the Paper Type lights are on

Illustration of the control panel with the Power light and one of the Paper Type lights on
  • Cause

    The product is on and ready to print, copy, or scan.

Solutions

Solution one: Copy, Scan, or Print

Press the appropriate button(s) on the product control panel to perform the intended task.

  • If the product operates normally, allow the product to complete the job.

  • If after trying the task, a blinking light or combination of blinking lights displays on the product control panel, find the pattern you are experiencing in this document, and then follow the steps to resolve the issue.

Issue: The Power light blinks

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Resume light: Off

  • Check Print Cartridge lights: Off

  • Paper Type lights: One of the lights is on

Figure 9: The Power light is blinking

Illustration of the control panel with the Power light blinking
  • Cause

    The product is busy copying, scanning, printing, or performing a maintenance job, such as alignment.

Issue: The Power light blinks quickly for 3 seconds, and then remains on

In this normal condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinks quickly for 3 seconds, and then remains on

  • Resume light: Off

  • Check Print Cartridge lights: Off

  • Paper Type lights: One of the lights is on

Figure 10: The Power light blinks fast for 3 seconds, and then remains on

Illustration of the Power light blinking fast for 3 seconds, and then remaining on
  • Cause

    A button on the control panel was pressed while the product was busy copying, scanning, printing, or performing a maintenance job, such as alignment.

Issue: The Power light blinks for 20 seconds, and then remains on

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinks for 20 seconds, and then remains on

  • Resume light: Off

  • Check Print Cartridge lights: Off

  • Paper Type lights: One of the lights is on

Figure 11: The Power light blinks for 20 seconds, and then remains on

Illustration of the control panel with the Power light blinking for 20 seconds, and then remaining on
  • Cause

    The product is trying to process a task and there is a communication problem with the computer.

Issue: The Resume light blinks

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Resume light: Blinking

  • Check Print Cartridge lights: Off

  • Paper Type lights: One of the lights is on

Figure 15: The Resume light is blinking

Illustration of the control panel with the Resume light blinking
  • Cause

    The paper tray is closed, or a problem exists with the paper, carriage, or paper feed rollers.

Issue: One or both of the Check Print Cartridge lights blink

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Resume light: Off

  • Check Print Cartridge lights: One or both lights are blinking

  • Paper Type lights: One of the lights is on

Figure 34: One or both of the Check Print Cartridge lights are blinking

Illustration of the control panel with one or both of the Check Print Cartridge lights blinking
  • Cause

    The cartridge access door is open, or a problem exists with the cartridges.

Solutions

Solution one: Close the cartridge access door

Make sure that the cartridge access door is completely closed.

Figure 35: Close the cartridge access door

Illustration of closing the cartridge access door

You might have to press the Resume button () again to resume the task.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Install the cartridges

Follow these steps to install the cartridges in the product. If you have already installed the cartridges, proceed to the next solution to check cartridge compatibility.

  1. Press the Power button () to turn on the product.

  2. Load plain white paper in the paper tray.

    Figure 36: Load paper into the product

    Illustration of loading paper into the product
  3. Adjust the paper width guide inward until it rests against the side of the paper.

    Figure 37: Slide the paper width guide against the edge of the paper

    Illustration of sliding the paper width guide in against the edge of the paper
  4. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 38: Open the cartridge access door

    Illustration of opening the cartridge access door
  5. Remove the new cartridge from its packaging.

  6. Pull the pink pull tab to remove the protective tape from the nozzles.

    Figure 39: Remove the protective tape with the pink pull tab

    Illustration of removing the protective tape with the pink pull tab
    1 - Copper-colored contacts
    2 - Plastic tape with the pink pull tab (must be removed before installing)
    3 - Ink nozzles under the tape
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

    Figure 40: Do not touch the copper-colored electrical contacts or the ink nozzles

    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  7. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.

    Figure 41: Insert the cartridge

    Illustration of inserting the cartridge
  8. Firmly push the cartridge in until it snaps into place.

    Figure 42: Snap the cartridge into place

    Illustration of snapping the cartridge into place
  9. Repeat these steps to insert the other cartridge into its designated slot.

  10. Close the cartridge access door.

    Figure 43: Close the cartridge access door

    Illustration of closing the cartridge access door
  11. Wait for the product to print an alignment page.

  12. Load the alignment page print side down on the scanner glass.

    Figure 44: Load the alignment page

    Illustration of loading the alignment page
  13. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  14. Make sure that the USB cable is connected to the rear of the product and to the computer.

  15. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Check cartridge compatibility

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

  1. Locate the cartridge selection number on the cartridge label.

    Figure 45: Locate the cartridge selection number on the cartridge label

    Illustration of locating the cartridge selection number on the cartridge label
    1 - Cartridge selection number
  2. Compare the cartridge selection number on the cartridge with the cartridge number on the HP SureSupply Web site.

  3. If your cartridges are not compatible, replace them with compatible HP cartridges, and then follow the instructions for installing new cartridges in this document.

    NOTE: HP cannot guarantee the quality of refilled or remanufactured cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Remove and then reinstall the cartridges

Follow these steps to make sure that both cartridges are installed and seated correctly.

Video of replacing a cartridge

The following video demonstrates steps for replacing a cartridge.

NOTE: This video shows the HP Deskjet F4180 printer. The outside of the printer might not look the same as your printer, but the steps are the same.

.

If you have trouble viewing the video or to the view the video in a different size, click here to play the video on YouTube Non-HP site .

Step one: Remove the cartridges
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 46: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Press lightly on the top of the cartridge that you are removing to release it from its slot.

    Figure 47: Remove the cartridge by pressing down to release it

    Illustration of removing the cartridge by pressing down to release it
    1 - The color cartridge belongs in the slot on the left
    2 - The black cartridge belongs in the slot on the right
  4. Pull the cartridge toward you out of its slot.

  5. If the cartridge has protective tape covering its nozzles, use the pink pull tab to remove it.

    Figure 48: Remove the protective tape with the pink pull tab

    Illustration of removing the protective tape with the pink pull tab
    1 - Copper-colored contacts
    2 - Plastic tape with the pink pull tab (must be removed before installing)
    3 - Ink nozzles under the tape
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

    Figure 49: Do not touch the copper-colored electrical contacts or the ink nozzles

    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  6. Repeat these steps to remove the other cartridge.

Step two: Reinstall the cartridges

Follow these steps to reinstall the cartridge.

  1. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.

    Figure 50: Insert the cartridge

    Illustration of inserting the cartridge
  2. Firmly push the cartridge in until it snaps into place.

    Figure 51: Snap the cartridge into place

    Illustration of snapping the cartridge into place
  3. Repeat these steps to reinsert the other cartridge into its designated slot.

  4. Close the cartridge access door.

    Figure 52: Close the cartridge access door

    Illustration of closing the cartridge access door
  5. Wait for the product to print an alignment page.

  6. Load the alignment page print side down on the scanner glass.

    Figure 53: Load the alignment page

    Illustration of loading the alignment page
  7. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  8. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.

Step one: Make sure that the carriage can move freely
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 54: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Without turning off the product, disconnect the power cord from the rear of the product.

    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the wall outlet.

  5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.

    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Remove any loose paper or obstructions found.

  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

  9. Close the cartridge access door.

    Figure 55: Close the cartridge access door

    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.

  11. Plug the power cord back into the wall outlet.

  12. Press the Power button () to turn on the product.

  13. Check the control panel to make sure that the lights are no longer blinking.

Step two: Print a self-test report
  1. Load plain white paper into the paper tray.

  2. Press and hold the Cancel button (), and then press the Start Color Copy button ().

    The product prints a self-test report.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Clean the cartridges and inside the All-in-One

Follow these steps to clean the electrical contacts on the cartridges and inside the product.

  1. Gather the following materials:

    • Dry foam rubber swabs, a lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the cartridges)

      CAUTION: Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the cartridge or the product.
  2. Press the Power button () to turn on the product.

  3. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 56: Open the cartridge access door

    Illustration of opening the cartridge access door
  4. Disconnect the power cord from the rear of the product.

  5. Press lightly on the top of the cartridge that you are replacing to release it from its slot. Then slide the cartridge out of the carriage.

    Figure 57: Remove the cartridge by pressing down to release it

    Illustration of removing the cartridge by pressing down to release it
    1 - The color cartridge belongs in the slot on the left
    2 - The black cartridge belongs in the slot on the right
    CAUTION: Do not remove both cartridges at the same time. Remove and clean each cartridge one at a time. Do not leave a cartridge outside the product for more than 30 minutes.
  6. Hold the cartridge by its sides.

  7. Dip a clean foam rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

  8. Clean the copper-colored electrical contacts.

    Figure 58: Clean the copper-colored electrical contacts

    Illustration of cleaning the copper-colored electrical contacts
    1 - Clean the copper-colored electrical contacts
    2 - Do not clean the ink nozzles
  9. Allow the contacts to dry for about 10 minutes.

  10. Use a second moistened foam rubber swab or lint-free cloth to clean the gold-colored electrical contacts in the carriage, inside the product.

    Figure 59: The location of the carriage contacts

    Illustration of the location of the carriage contacts

    Figure 60: The gold-colored electrical contacts inside the carriage

    Image of the gold-colored electrical contacts inside the carriage
  11. Wait about 10 minutes to allow the electrical contacts to dry, or use a new swab or dry, clean cloth to dry them.

  12. To reinsert the cartridge, hold it by its sides, and then slide it forward into its slot at a slightly upward angle.

    Figure 61: Insert the cartridge

    Illustration of inserting the cartridge
  13. Firmly push the cartridge in until it snaps into place.

    Figure 62: Snap the cartridge into place

    Illustration of snapping the cartridge into place
  14. Repeat these steps to clean the contacts on the other cartridge and in the other side of the carriage.

  15. Close the cartridge access door.

    Figure 63: Close the cartridge access door

    Illustration of closing the cartridge access door
  16. Reconnect the power cord to the rear of the product.

  17. Press the Power button () to turn on the product.

  18. Wait for the product to print an alignment page.

  19. Load the alignment page print side down on the scanner glass.

    Figure 64: Load the alignment page

    Illustration of loading the alignment page
  20. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  21. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Replace a defective cartridge

One or both of the cartridges might be defective. Before performing these steps, make sure that the replacement cartridge is compatible with your product. Follow these steps to determine which cartridge is defective, and then remove and replace that cartridge.

To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.

If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

Genuine HP cartridges can also be purchased from other retailers.

Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.

  1. Go to HP SureSupply .

  2. Scroll to the bottom of the page and make sure that the country/region location is correct.

NOTE: For the United States only, go to the HP Home & Home Office Store .

Genuine HP cartridges can also be purchased from other retailers.

NOTE: HP cannot guarantee the quality of refilled or remanufactured cartridges.
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 65: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Remove the black cartridge by pressing lightly on the top of the cartridge to release it from its slot. Then slide the cartridge out of the carriage.

    NOTE: The black cartridge belongs in the slot on the right.

    Figure 66: Remove the black cartridge

    Illustration of removing the black cartridge
  4. Close the cartridge access door.

    Figure 67: Close the cartridge access door

    Illustration of closing the cartridge access door
  5. Check the product control panel for blinking lights:

    • If the Power light () blinks, replace the color cartridge.

    • If the Power light () does not blink, replace the black cartridge.

    NOTE: Turn on the computer to see the status message for more details.
    NOTE: If the cartridge is being removed because it is low or out of ink, recycle it. The HP Inkjet Supplies Recycling Program is available in many regions, and is free of charge.
  6. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 68: Open the cartridge access door

    Illustration of opening the cartridge access door
  7. Remove the new cartridge from its packaging.

  8. Pull the pink pull tab to remove the protective tape from the nozzles.

    Figure 69: Remove the protective tape with the pink pull tab

    Illustration of removing the protective tape with the pink pull tab
    1 - Copper-colored contacts
    2 - Plastic tape with the pink pull tab (must be removed before installing)
    3 - Ink nozzles under the tape
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

    Figure 70: Do not touch the copper-colored electrical contacts or the ink nozzles

    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  9. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.

    Figure 71: Insert the cartridge

    Illustration of inserting the cartridge
  10. Firmly push the cartridge in until it snaps into place.

    Figure 72: Snap the cartridge into place

    Illustration of snapping the cartridges into place
  11. Close the cartridge access door.

    Figure 73: Close the cartridge access door

    Illustration of closing the cartridge access door
  12. Reconnect the power cord to the rear of the product.

  13. Press the Power button () to turn on the product.

  14. Wait for the product to print an alignment page.

  15. Load the alignment page print side down on the scanner glass.

    Figure 74: Load the alignment page

    Illustration of loading the alignment page
  16. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  17. Try the intended task again.

Workaround: Print in ink-backup mode (single-cartridge mode)

You can print with only one cartridge installed (ink-backup mode, also called single-cartridge mode). The ink-backup mode is initiated when a cartridge is removed from the carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or scanning an original).

The product prints more slowly in this mode, and printouts might be of lesser quality. If you print with only the black cartridge, no color will print. If you print with only the color cartridge, no black ink will print.

NOTE: When the product operates in ink-backup mode, a message is displayed on the computer screen. If the message is displayed and two cartridges are installed in the product, make sure that the protective piece of plastic tape has been removed from each cartridge. When plastic tape covers the cartridge electrical contacts, the product cannot detect an installed cartridge.
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 75: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Disconnect the power cord from the rear of the product.

  4. Lightly press down on the cartridge that you want to remove to release it from its slot.

    Figure 76: Press down on the cartridge

    Illustration of pressing down on the cartridge
  5. Pull the cartridge out to remove it from its slot.

  6. Close the cartridge access door.

    Figure 77: Close the cartridge access door

    Illustration of closing the cartridge access door
  7. Continue to print as normal.

    NOTE: You might see a recurring message on your computer that tells you that the product is in single-cartridge mode. The Attention light also continuously blinks in ink-backup mode. These symptoms recur until you install two working cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution eight: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Resume and Check Print Cartridge lights blink

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Resume light: Blinking

  • Check Print Cartridge lights: Blinking

  • Paper Type lights: One of the lights is on

Figure 78: The Resume and Check Print Cartridge lights are blinking

Illustration of the control panel with the Resume and Check Print Cartridge lights blinking
  • Cause

    The carriage is stalled.

Solutions

View the video or use one of the following solutions to learn how to fix a carriage jam.

Video of troubleshooting steps for clearing a carriage jam

The following video demonstrates how to fix a carriage jam.

NOTE: This video shows the HP Deskjet F4180 printer. The outside of the printer might not look the same as your printer, but the steps are the same.

If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube Non-HP site .

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

  1. Press the Power button () to turn off the product.

  2. Wait 15 seconds.

  3. Press the Power button () to turn on the product.

  4. Check the lights on the control panel to make sure that they are no longer blinking.

  5. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Check for carriage obstructions

Follow these steps to make sure that the carriage can move freely.

Step one: Make sure that the carriage can move freely
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 79: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Without turning off the product, disconnect the power cord from the rear of the product.

    CAUTION: You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
  4. Unplug the power cord from the wall outlet.

  5. Look inside the product to see where the carriage is stuck, and then check for any torn paper or objects that might be restricting the carriage.

    NOTE: You might need a flashlight to illuminate areas for proper viewing.
  6. Reach inside the product through the cartridge access door, and then manually move the carriage.

    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.

    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.

    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

  7. Remove any loose paper or obstructions found.

  8. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right.

  9. Close the cartridge access door.

    Figure 80: Close the cartridge access door

    Illustration of closing the cartridge access door
  10. Reconnect the power cord to the rear of the product.

  11. Plug the power cord back into the wall outlet.

  12. Press the Power button () to turn on the product.

  13. Check the control panel to make sure that the lights are no longer blinking.

Step two: Print a self-test report
  1. Load plain white paper into the paper tray.

  2. Press and hold the Cancel button (), and then press the Start Color Copy button ().

    The product prints a self-test report.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Remove and reinstall the cartridges

Follow these steps to make sure that both cartridges are installed and seated correctly.

Step one: Remove the cartridges
  1. Press the Power button () to turn on the product.

  2. Open the cartridge access door. The carriage might move to the center of the product. Wait until the carriage is idle and silent before continuing.

    Figure 81: Open the cartridge access door

    Illustration of opening the cartridge access door
  3. Press lightly on the top of the cartridge that you are removing to release it from its slot.

    Figure 82: Remove the cartridge by pressing down to release it

    Illustration of removing the cartridge by pressing down to release it
    1 - The color cartridge belongs in the slot on the left
    2 - The black cartridge belongs in the slot on the right
  4. Pull the cartridge toward you out of its slot.

  5. If the cartridge has protective tape covering its nozzles, use the pink pull tab to remove it.

    Figure 83: Remove the protective tape with the pink pull tab

    Illustration of removing the protective tape with the pink pull tab
    1 - Copper-colored contacts
    2 - Plastic tape with the pink pull tab (must be removed before installing)
    3 - Ink nozzles under the tape
    CAUTION: Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

    Figure 84: Do not touch the copper-colored electrical contacts or the ink nozzles

    Illustration warning not to touch the copper-colored electrical contacts or the ink nozzles on the cartridge
  6. Repeat these steps to remove the other cartridge.

Step two: Reinstall the cartridges
  1. Hold the cartridge by its sides, and then slide the cartridge forward into its slot at a slightly upward angle.

    Figure 85: Insert the cartridge

    Illustration of inserting the cartridge
  2. Firmly push the cartridge in until it snaps into place.

    Figure 86: Snap the cartridge into place

    Illustration of snapping the cartridge into place
  3. Repeat these steps to reinsert the other cartridge into its designated slot.

  4. Close the cartridge access door.

    Figure 87: Close the cartridge access door

    Illustration of closing the cartridge access door
  5. Wait for the product to print an alignment page.

  6. Load the alignment page print side down on the scanner glass.

    Figure 88: Load the alignment page

    Illustration of loading the alignment page
  7. Lower the scanner lid, and then press the Scan button () to complete the alignment.

  8. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution four: Make sure that the front panel overlay is installed correctly

If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay.

If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.

NOTE: If you have already installed the front panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.

  2. Locate the front panel overlay, and then peel off the paper backing to expose the adhesive as shown in the graphic below.

    Figure 89: Remove the paper backing from the front panel overlay

    Illustration of removing the paper backing from the front panel overlay
  3. Carefully line up and install the front panel overlay.

    Figure 90: Install the front panel overlay

    Illustration of installing the front panel overlay
  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Check the control panel to make sure that the lights are no longer blinking.

  7. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution five: Plug the All-in-One directly into a wall outlet

The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.

  1. Disconnect the power cord from the rear of the product.

  2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

  5. Check the control panel to make sure that the lights are no longer blinking.

  6. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution six: Perform a partial reset

Follow these steps to perform a partial reset on the product.

Step one: Perform a partial reset
  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 60 seconds.

  5. Reconnect the power cord to the rear of the product.

  6. Plug the power cord back into a wall outlet. Do not use a power strip, extension cord, or surge protector.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report
  1. Load plain white paper into the paper tray.

  2. Press and hold the Cancel button (), and then press the Start Color Copy button ().

    The product prints a self-test report.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Resume, Check Print Cartridge, and Paper Type lights blink

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: On

  • Resume light: Blinking

  • Check Print Cartridge lights: Blinking

  • Paper Type lights: Blinking

Figure 91: The Resume, Check Print Cartridge, and Paper Type lights are blinking

Illustration of the control panel with the Resume, Check Print Cartridge, and Paper Type lights blinking
  • Cause

    The front panel overlay is installed incorrectly.

Solutions

Solution one: Make sure that the front panel overlay is installed correctly

If the front panel overlay, or bezel, is incorrectly installed, the product may indicate a false carriage stall error condition. If the product has not been set up before, follow these steps to ensure correct installation of the front panel overlay.

If the front panel overlay is already installed, and your printer has been working for some time, do not attempt to reinstall the overlay. Press firmly on the overlay to ensure proper installation of the overlay adhesive or pins.

NOTE: If you have already installed the front panel overlay, proceed to the next solution.
  1. Disconnect the power cord from the rear of the product.

  2. Locate the front panel overlay, and then peel off the paper backing to expose the adhesive as shown in the graphic below.

    Figure 92: Remove the paper backing from the front panel overlay

    Illustration of removing the paper backing from the front panel overlay
  3. Carefully line up and install the front panel overlay.

    Figure 93: Install the front panel overlay

    Illustration of installing the front panel overlay
  4. Reconnect the power cord to the rear of the product.

  5. Press the Power button () to turn on the product.

  6. Check the control panel to make sure that the lights are no longer blinking.

  7. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Perform a partial reset

Follow these steps to perform a partial reset on the product.

Step one: Perform a partial reset
  1. Press the Power button () to turn off the product.

  2. Disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the electrical outlet.

  4. Wait 60 seconds.

  5. Reconnect the power cord to the rear of the product.

  6. Plug the power cord back into a wall outlet. Do not use a power strip, extension cord, or surge protector.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

Step two: Print a self-test report
  1. Load plain white paper into the paper tray.

  2. Press and hold the Cancel button (), and then press the Start Color Copy button ().

    The product prints a self-test report.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: The Power, Resume, and Check Print Cartridge lights blink

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Resume light: Blinking

  • Check Print Cartridge lights: Blinking

  • Paper Type lights: Off

Figure 94: The Power, Resume, and Check Print Cartridge lights are blinking

Illustration of the control panel with the Power, Resume, and Check Print Cartridge lights blinking
  • Cause

    The scanner has failed.

Solutions

Solution one: Turn the All-in-One off and then on again

Follow these steps to turn the product off and then on again.

  1. Press the Power button () to turn off the product.

  2. Wait 15 seconds.

  3. Press the Power button () to turn on the product.

  4. Check the lights on the control panel to make sure that they are no longer blinking.

  5. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution two: Plug the All-in-One directly into a wall outlet

The power source your product is plugged into might not function properly. Follow these steps to plug your product directly into a wall outlet.

  1. Disconnect the power cord from the rear of the product.

  2. Disconnect the product cord from any power strip or surge suppressor, and then plug it directly into a three-prong wall outlet.

  3. Reconnect the power cord to the rear of the product.

  4. Press the Power button () to turn on the product.

  5. Check the control panel to make sure that the lights are no longer blinking.

  6. Try the intended task again.

  • If these steps resolved the issue, you do not need to continue troubleshooting.

  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.

Issue: All the lights blink

In this error condition, the following blinking lights pattern displays on the control panel:

  • Power light: Blinking

  • Resume light: Blinking

  • Check Print Cartridge lights: Blinking

  • Paper Type lights: Blinking

Figure 95: All the lights are blinking

illustration of the control panel with all the lights blinking
  • Cause

    A fatal error has occurred.

Service the All-in-One

Contacting HP for service in Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.

Please contact HP using one of the options found at Contact HP to obtain service.

Contacting HP for service in all countries/regions except Asia Pacific.

If you have completed all the preceding steps and are still experiencing a problem, service the product.

Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .

  • If your product is in warranty, Contact HP to obtain service.

  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).

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