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Advisory: HP iPAQ Handhelds - Microsoft ActiveSync Will Not Load on a Computer With Windows Vista

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c00878180

Version: 1

Advisory: HP iPAQ Handhelds - Microsoft ActiveSync Will Not Load on a Computer With Windows Vista
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2007-03-02

Last Updated: 2010-09-29


DESCRIPTION

The Getting Started CD shipped with HP iPAQs manufactured before March 2007 contains the Microsoft ActiveSync software that fails to load on a computer running Windows Vista.

SCOPE

Windows Mobile Device Center supports the following features/versions of Windows Mobile:

  • Microsoft Windows Mobile 5.0

  • Messaging and Security Feature Pack for Microsoft Windows Mobile 5.0

  • Microsoft Windows Mobile 2003 Second Edition

  • Microsoft Windows Mobile 2003 RESOLUTION

RESOLUTION

Microsoft ActiveSync will not load on a computer with Windows Vista. Instead, download and install Windows Mobile Device Center (WMDC) to synchronize information between HP iPAQ and a computer running with the Windows Vista operating system.

NOTE: Microsoft Windows Mobile Device Center replaces Microsoft ActiveSync in a computer running with Windows Vista. All the features available in Microsoft ActiveSync, including synchronization with the computer, are functional in Microsoft Windows Mobile Device Center.

Customers using computers running with Windows Vista operating system will need to install WMDC on their computer to synchronize information with the device. For more information on downloading and installing WMDC, check the document HP iPAQ Handhelds - Downloading and Installing Windows Mobile Device Center on www.hp.com/support .

Additionally, you can also check the document HP iPAQ Handhelds - Synchronizing information using Windows Mobile Device Center for more information on synchronizing data with a computer using WMDC.

NOTE: Windows Vista does not support Pocket PC 2002 and earlier versions. Devices with Pocket PC 2002 and earlier versions must continue using computers with Windows XP or earlier operating systems.

Hardware Platforms Affected: HP iPAQ 110 Classic Handheld, HP iPAQ 111 Classic Handheld, HP iPAQ 112 Classic Handheld, HP iPAQ 114 Classic Handheld, HP iPAQ 116 Classic Handheld, HP iPAQ 210 Enterprise Handheld, HP iPAQ 211 Enterprise Handheld, HP iPAQ 212 Enterprise Handheld, HP iPAQ 214 Enterprise Handheld, HP iPAQ 216 Enterprise Handheld, HP iPAQ 510 Voice Messenger series, HP iPAQ 512 Voice Messenger, HP iPAQ 514 Voice Messenger, HP iPAQ 518 Voice Messenger, HP iPAQ 610 Business Navigator, HP iPAQ 610c Business Navigator, HP iPAQ 612 Business Navigator, HP iPAQ 612c Business Navigator, HP iPAQ 910c Business Messenger, HP iPAQ 912c Business Messenger, HP iPAQ 914c Business Messenger, HP iPAQ Data Messenger(Standard HP Product), HP iPAQ Voice Messenger(Standard HP Product), HP iPAQ h2200 Pocket PC series, HP iPAQ h4100 Pocket PC series, HP iPAQ h4300 Pocket PC series, HP iPAQ h5100 Pocket PC series, HP iPAQ h5400 Pocket PC series, HP iPAQ h5500 Pocket PC series, HP iPAQ h6300 Pocket PC series, HP iPAQ hw6500 Cingular Mobile Messenger series, HP iPAQ hw6500 Unlocked Mobile Messenger series, HP iPAQ hw6910 Mobile Messenger(Standard HP Product), HP iPAQ hw6910 Vodafone UK Mobile Messenger(Standard HP Product), HP iPAQ hw6915 Mobile Messenger(Standard HP Product), HP iPAQ hw6920 Mobile Messenger(Standard HP Product), HP iPAQ hw6925 Mobile Messenger(Standard HP Product), HP iPAQ hw6940 Mobile Messenger(Standard HP Product), HP iPAQ hw6945 Mobile Messenger(Standard HP Product), HP iPAQ hw6960 Mobile Messenger series, HP iPAQ hw6965 Mobile Messenger(Standard HP Product), HP iPAQ hx2100 Pocket PC series, HP iPAQ hx2400 Pocket PC series, HP iPAQ hx2700 Pocket PC series, HP iPAQ hx4700 Pocket PC series, HP iPAQ rw4500 Smartphone w/Camera, HP iPAQ rw6100 Pocket PC series, HP iPAQ rw6815 Personal Messenger, HP iPAQ rw6818 Multimedia Messenger, HP iPAQ rw6828 Multimedia Messenger, HP iPAQ rx1950 Navigator Pocket PC, HP iPAQ rx1950 Pocket PC series, HP iPAQ rx3100 Mobile Media Companion series, HP iPAQ rx3400 Mobile Media Companion series, HP iPAQ rx3700 Mobile Media Companion series, HP iPAQ rx4240 Mobile Media Companion(Standard HP Product), HP iPAQ rx4245 Mobile Media Companion(Standard HP Product), HP iPAQ rx4540 Mobile Media Companion(Standard HP Product), HP iPAQ rx4545 Mobile Media Companion(Standard HP Product), HP iPAQ rx5700 Travel Companion series, HP iPAQ rx5720 Travel Companion(Standard HP Product), HP iPAQ rx5725 Travel Companion(Standard HP Product), HP iPAQ rx5730 Travel Companion(Standard HP Product), HP iPAQ rx5735 Travel Companion(Standard HP Product), HP iPAQ rx5765 Travel Companion(Standard HP Product), HP iPAQ rx5770 Travel Companion(Standard HP Product), HP iPAQ rx5775 Travel Companion(Standard HP Product), HP iPAQ rx5780 Travel Companion(Standard HP Product), HP iPAQ rx5900 Travel Companion series, HP iPAQ rx5910 Travel Companion(Standard HP Product), HP iPAQ rx5935 Travel Companion(Standard HP Product), HP iPAQ rx5940 Travel Companion(Standard HP Product), HP iPAQ rx5965 Travel Companion(Standard HP Product), HP iPAQ rx5970 Travel Companion(Standard HP Product), HP iPAQ rz1700 Pocket PC series
Operating Systems Affected: Microsoft Windows Mobile 5.0(Standard HP Product), Microsoft Windows Mobile Pocket PC 2003 Phone Ed(Standard HP Product), Microsoft Windows Mobile Pocket PC 2003 SE Phn Ed(Standard HP Product), Microsoft Windows for Pocket PC 2000(Standard HP Product), Microsoft Windows for Pocket PC 2002(Standard HP Product), Microsoft Windows for Pocket PC 2003(Standard HP Product), Microsoft Windows for Pocket PC 2003 SE(Standard HP Product), Microsoft Windows for Pocket PC First Edition(Standard HP Product)
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA00878180
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