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HP Color LaserJet CP3505 Series Printer - How to troubleshoot print-quality issues
This document is intended to help troubleshoot print-quality issues for HP Color LaserJet models CP3505, CP3505n, CP3505dn, and CP3505x.
Diagnose the print-quality issue
The following sections list common causes affecting print quality. Use the following information to first determine the cause of the print-quality issue.
Some print-quality issues arise from the use of inappropriate media. Using media that meets HP paper specifications can help. Print quality issues can be caused by the following conditions:
Overhead transparency defects
Overhead transparencies can display some of the same image-quality issues as other types of media. There are also defects that are specific to printing on transparencies because transparencies are pliable in the print path and the paper-handling components can mark their surface. Most print-quality issues involving transparencies can be resolved by ensuring that the transparencies meet the specifications for this printer. Print quality issues can be caused by the following transparency conditions:
Allow transparencies to cool for at least 30 seconds before handling them.
If the printer is operating in excessively humid or dry conditions, print-quality issues can result. See the product's getting started guide for operating-environment specifications and verify that your printing environment meets those conditions.
Print-quality issues can result from paper or media jams if the sheets do not pass through the fuser, which might causes image defects on subsequent documents. Most print-quality issues can be resolved by clearing the jam, and then printing two to three pages to clean the printer.
Toner buildup inside the printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following print-quality issues:
To help reduce toner buildup, always configure the media type in the tray to match the media type that you are using. Printing on media that is a different type than the configuration setting can cause excess toner buildup.
To resolve these types of issues, clean the printer.
Solve the print-quality issue
Try the following solutions to help resolve print-quality issues:
Clean the product
Cleaning the product can help resolve most print-quality issues. See the product's user guide for help in cleaning the product.
Use the control panel to troubleshoot
Use the product control panel to diagnose and help resolve some print-quality issues with the built-in troubleshooting feature.
The printer returns to thestate after printing the troubleshooting pages. If print-quality defects exist on the print-quality-troubleshooting pages, calibrate the printer.
Calibrate the printer
Calibration is a printer function that optimizes print quality and can help resolve some print quality issues.
Use the Print Quality Troubleshooting Tool
The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet CP3505 Series Printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step directions for printing troubleshooting pages that are used to isolate print quality problems and provide possible solutions.
To find the print quality troubleshooting tool, go to the following URL: www.hp.com/go/printquality/cljcp3505