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HP Color LaserJet CP3505 Series Printer - Control-panel messages

Four types of control-panel messages can indicate the status of or problems with the printer.

Message type
Description
Status messages
Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Warning messages
Warning messages inform you of data and print errors. These messages typically alternate with the Ready or status messages and remain until the checkmarkcheckmark button is pressed. Some warning messages are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu, the next print job clears these messages.
Error messages
Error messages communicate that some action must be performed, such as adding paper or clearing a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer will continue normal operation after an auto-continuable error message appears for 10 seconds.
Pressing any button during the 10-second auto-continuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the Stop button pauses printing and offers the option to cancel the print job.
Critical-error messages
Critical error messages inform you of a device failure. Some of these messages can be cleared by turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required.

The following table lists and describes control-panel messages.

Control panel message
Description
Recommended action
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press question markquestion mark
A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press checkmarkcheckmark.
If you believe you purchased an HP supply, please go to http://www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press checkmarkcheckmark. The first pending print job will be cancelled.
10.94.YY REMOVE SHIPPING LOCKS FROM ALL CARTRIDGES
At least one print cartridge still has a shipping lock attached.
  1. Remove all the print cartridges and check for orange shipping locks on each end of each cartridge. Remove any shipping locks that remain.

  2. Reinstall the print cartridges.

10.XX.YY SUPPLY MEMORY ERROR
For help press question markquestion mark
The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  1. Open the front door.

  2. Remove the print cartridges, and then reinstall them.

  3. Close the front door.

  4. Turn the printer off and then on.

  5. If the error persists, contact HP Support.

11.XX INTERNAL CLOCK ERROR
alternates with
To continue press checkmarkcheckmark
The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
Contact HP support.
13.XX.YY DUPLEX JAM INSIDE FRONT DOOR
alternates with
For help press question markquestion mark
A jam has occurred inside the front door.
Open the front door and clear the jam.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY DUPLEX PATH JAM FRONT DOOR
alternates with
For help press question markquestion mark
A jam has occurred in the duplex output area inside the front door.
Open the front door and clear the jam.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY FUSER JAM INSIDE TOP COVER
alternates with
For help press question markquestion mark
A jam has occurred in the fuser.
Open the top cover and clear the jam.
The fuser is hot. Wait 10 minutes for it to cool.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press
A page is jammed in the multipurpose tray.
Clear the jam, and then press checkmarkcheckmark.
If the message persists after clearing all pages, contact HP Support.
13.XX.YY JAM IN TRAY 2
A page is jammed in tray 2.
Remove tray 2, clear the jam, and then reinstall tray 2.
If the message persists after clearing all pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press
A page is jammed in tray 1 or tray 3.
Clear the jam, and then press checkmarkcheckmark.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press question markquestion mark
A jam has occurred inside the front door.
Press question markquestion mark for help.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE TOP COVER
alternates with
For help press question markquestion mark
A page is jammed underneath the front cover.
Open the front door and remove any jammed media.
20 INSUFFICIENT MEMORY
alternates with
For help press question markquestion mark
To continue press
The printer has received more data from the computer than fits in available memory.
  1. Press checkmarkcheckmark to continue printing.

    Data will be lost.
  2. Reduce the complexity of the print job to avoid this error.

  3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X BUFFER OVERFLOW
alternates with
To continue press checkmarkcheckmark
The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
  1. Press checkmarkcheckmark to continue printing.

    Data will be lost.
  2. If the message persists, contact HP Support.

22 EMBEDDED I/O BUFFER OVERFLOW
The embedded HP Jetdirect print server buffer has overflowed during a busy state.
  1. Press checkmarkcheckmark to continue printing.

    A loss of data will occur.
  2. If the message persists, contact HP Support.

22 USB I/O BUFFER OVERFLOW
alternates with
To continue press checkmarkcheckmark
The printer's USB buffer has overflowed during a busy state.
  1. Press checkmarkcheckmark to continue printing.

    Data will be lost.
  2. If the message persists, contact HP Support.

40 EIO X BAD TRANSMISSION
alternates with
To continue press checkmarkcheckmark
A connection with the card in the EIO slot has broken.
  1. Press checkmarkcheckmark to continue printing.

    Data will be lost.
  2. If the message persists, contact HP Support.

40 EMBEDDED I/0 BAD TRANSMISSION
alternates with
To continue press checkmarkcheckmark
The connection with the HP Jetdirect embedded print server has broken.
Press checkmarkcheckmark to continue printing.
41.3 UNEXPECTED SIZE IN TRAY X
alternates with
LOAD TRAY X <TYPE> <SIZE>
Media is loaded that is longer or shorter in the feed direction than the size configured for the tray.
  1. Press checkmarkcheckmark to print from a different tray.

  2. To print from the current tray, load the tray with the size and type indicated.

Ensure that all trays are configured correctly before printing again.
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY X <TYPE> <SIZE>
The printer senses a different media type than what is configured in the tray.
  1. Press checkmarkcheckmark to print from a different tray.

  2. To print from the current tray, load the tray with the size and type indicated.

Ensure that all trays are configured correctly before printing again.
41.X ERROR
alternates with
To continue press checkmarkcheckmark
A printer error has occurred.
  1. Press checkmarkcheckmark to continue or press question markquestion mark for more information.

  2. If the message persists after exiting help, turn the printer off and then on.

  3. If the message persists, contact HP Support.

49.XXXXX ERROR
alternates with
To continue turn off then on
A critical firmware error has occurred.
  1. Turn the printer off and then on.

  2. If the message persists, contact HP Support.

50.X FUSER ERROR
For help press question markquestion mark
A fuser error has occurred.
  1. Turn the printer off.

  2. Verify the fuser is installed correctly and fully seated.

  3. Turn on the printer.

  4. If the message persists, contact HP Support.

51.XY ERROR
alternates with
To continue turn off then on
A printer error has occurred.
  1. Press checkmarkcheckmark to continue.

  2. If the message persists, turn the printer off and then on.

  3. If the message persists, contact HP Support.

52.XY ERROR
alternates with
To continue turn off then on
A printer error has occurred.
  1. Press checkmarkcheckmark to continue.

  2. If the message persists, turn the printer off and then on.

  3. If the message persists, contact HP Support.

53.10.01 ERROR UNSUPPORTED RAM
The memory DIMM is not a supported DIMM.
Install a supported DIMM.
54.XX ERROR
A printer command error has occurred.
  1. Turn the printer off and then on.

  2. If the message persists, contact HP support.

57.XX PRINTER ERROR
alternates with
To continue turn off then on
A printer fan error has occurred.
  1. Turn the printer off and then on.

  2. If the message persists, contact HP Support.

59.XY ERROR
alternates with
To continue turn off then on
A printer motor error has occurred.
  1. Turn the printer off and then on.

  2. If the message persists, contact HP Support.

    This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.
62 NO SYSTEM
No system was found.
  1. Turn the printer off and then on.

  2. If the message persists, contact HP Support.

68.X PERMANENT STORAGE FULL
alternates with
To continue press checkmarkcheckmark
A non-volatile storage device is full. Press checkmarkcheckmark to clear the message. Printing can continue, but unexpected behavior could result.
X Description
1 Removable disk (flash or hard)
0 Onboard NVRAM
  1. Press checkmarkcheckmark to continue.

  2. For 68.0 errors, turn the printer off and then on.

  3. If a 68.0 error persists, contact HP Support.

  4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.

  5. For 68.1 errors that persist, contact HP Support.

68.X PERMANENT STORAGE WRITE FAIL
alternates with
To continue press checkmarkcheckmark
A non-volatile storage device is full. Press checkmarkcheckmark to clear the message. Printing can continue, but unexpected behavior could result.
X Description
0 Onboard NVRAM
1 Removable disk
  1. Press checkmarkcheckmark to continue.

  2. If the problem persists, contact HP Support.

68.X STORAGE ERROR SETTINGS CHANGED
alternates with
To continue press checkmarkcheckmark
One or more printer settings that were saved in the non-volatile storage device are invalid and have been reset to the factory default. Press checkmarkcheckmark to clear the message. Printing can continue, but unexpected behavior could result.
  1. Press checkmarkcheckmark to continue.

  2. Turn the printer off and then on.

  3. If the message persists, contact HP Support.

79.XXXX ERROR
alternates with
To continue turn off then on
A critical hardware error has occurred.
  1. Turn the printer off and then on.

  2. If the problem persists, contact HP Support.

8X.YYYY EIO ERROR
The EIO accessory card has encountered a critical error.
  1. Turn the printer off and then on.

  2. If the problem persists, contact HP Support.

8X.YYYY EMBEDDED JETDIRECT ERROR
The HP Jetdirect embedded print server has encountered a critical error.
  1. Turn the printer off and then on.

  2. If the problem persists, contact HP Support.

<Date> <Time>
To change press checkmarkcheckmark
To skip, press STOP
The printer has an internal clock that tracks the date and time. You are prompted to set the correct date and time the first time you turn on the printer.
Press checkmarkcheckmark to change the date and time.
Press Stop to skip this step. You can set the date and time later by using the SYSTEM SETUP menu.
If the prompt appears each time you turn on the printer, the clock is not working correctly. Contact HP support.
Access Denied MENUS LOCKED
The printer administrator has enabled the control-panel security mechanism. You cannot modify control-panel settings in this circumstance. The message disappears after a few seconds, and the printer returns to Ready or BUSY state.
Contact the printer administrator to change settings.
ACTION NOT CURRENTLY AVAILABLE ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY CUSTOM
You are trying to set duplex registration for a tray that is configured for ANY SIZE or ANY CUSTOM. Duplex registration is not available when the tray size is set to either of these settings.
Change the size setting for the tray.
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then on
The duplexer is not installed correctly.
Turn the printer off and then on to continue.
Calibrating...
The printer is calibrating.
No action necessary.
Canceling... <JOB NAME>
The printer is in the process of canceling a job. The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded.
No action necessary.
Checking paper path
The engine is turning the rollers to check for possible jams.
No action necessary.
Checking printer
The engine is performing an internal test.
No action necessary.
CHOSEN PERSONALITY NOT AVAILABLE
alternates with
To continue press checkmarkcheckmark
The printer encountered a request for a personality that did not exist in the printer. The job is cancelled and no pages are printed.
  1. Press checkmarkcheckmark to continue.

  2. Try a different driver.

CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being cleaned. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the cleaning process.
Cleaning...
The printer is processing the cleaning page.
No action necessary.
Clearing event log
This message appears while the event log is cleared. The printer then returns to the SERVICE menu.
No action necessary.
Clearing paper path
The printer jammed or detected misplaced media. The printer is attempting to eject these pages automatically.
No action necessary.
CLOSE TOP COVER AND FRONT DOOR
The top cover and front door need to be closed.
Close the top cover and front door.
CODE CRC ERROR
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

COLOR RFU FAILED
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Creating...CLEANING PAGE
The printer is generating a cleaning page. The printer returns to the Ready state after the cleaning page is printed.
  1. Load the cleaning page into tray 1.

  2. Press Menu.

  3. Select PRINT QUALITY, and then press .

  4. Select PROCESS CLEANING PAGE, and then press checkmarkcheckmark.

DATA RECEIVED
alternates with
Ready
The printer received data and is waiting for a form feed. When the printer receives another file, the message disappears.
The printer is paused.
If the printer is waiting for a form feed, press checkmarkcheckmark to continue.
If the printer is paused, press Stop to continue.
Event Log Empty
SHOW EVENT LOG was selected from the control panel, and the event log is empty.
No action necessary.
Genuine HP supplies installed
A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds.
No action necessary.
GENUINE HP SUPPLIES DESIGNED FOR <PROD>
alternates with
Ready
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Replace this supply with a genuine HP supply that is designed for this printer.
Incorrect
The PIN number is incorrect.
Contact the network administrator.
INCORRECT <COLOR> CARTRIDGE
alternates with
For help press question markquestion mark
A color cartridge is installed in an incorrect slot.
Press question markquestion mark for help.
INCORRECT SUPPLIES
For status press checkmarkcheckmark
Two or more print cartridges are installed in an incorrect slot.
Press checkmarkcheckmark and then press question markquestion mark for help.
INFLATE FAILURE
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Initializing
This message appears when the printer is turned on and begins initialization.
No action necessary.
Initializing permanent storage
This message appears when the printer is turned on to show that permanent storage is being initialized.
No action necessary.
INSERT OR CLOSE TRAY XX
A tray is open and the printer is trying to print from another tray.
Close the tray indicated so that printing can continue.
INSTALL <COLOR> CARTRIDGE
alternates with
For help press question markquestion mark
The cartridge is either not installed or not correctly installed in the printer.
Press question markquestion mark for help.
INSTALL FUSER
For help press question markquestion mark
The fuser is either not installed or not correctly installed in the printer.
Press question markquestion mark for help.
or
Contact HP Customer Support or your authorized HP service provider.
INSTALL SUPPLIES
For status press checkmarkcheckmark
Two or more cartridges are missing.
Install the missing cartridges.
Press checkmarkcheckmark and then press question markquestion mark for help.
INSUFFICIENT MEMORY TO LOAD FONTS/DATA
This message alternates with the name of the storage device. The storage device does not have enough memory to load the fonts or other data.
Press checkmarkcheckmark to continue printing without using the data.
To solve the problem, increase the amount of memory for the device. Press question markquestion mark for more information.
LOAD TRAY X <TYPE> <SIZE>
alternates with
For help press question markquestion mark
Tray X is either empty or configured for a type and size other than that specified in the job. No other tray is available.
Press question markquestion mark for help.
LOAD TRAY X <TYPE> <SIZE>
alternates with
To use another tray press checkmarkcheckmark
Tray X is either empty or configured for a type and size other than that specified in the job.
Press question markquestion mark for help.
or
Press checkmarkcheckmark to print from another tray. .
Loading program X
alternates with
DO NOT POWER OFF
Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program being loaded.
No action necessary.
MANUALLY FEED <TYPE> <SIZE>
alternates with
For help press question markquestion mark
Tray 1 is empty and no other tray is available.
Load media into tray 1, and press checkmarkcheckmark to continue.
Press question markquestion mark for help.
MANUALLY FEED <TYPE> <SIZE>
alternates with
To continue press checkmarkcheckmark
Media is in tray 1, but the print job requires a specific type and size that is not currently available.
Press checkmarkcheckmark to print from the tray.
or
Press question markquestion mark for help.
MANUALLY FEED <TYPE> <SIZE>
alternates with
To use another tray press checkmarkcheckmark
No media is in tray 1, and a print job requires a specific type and size that is available in another tray.
Press checkmarkcheckmark to print from another tray.
Press question markquestion mark for help.
MANUALLY FEED OUTPUT STACK
alternates with
Then press checkmarkcheckmark to print second sides
The first side of a manual 2-sided print job has been printed and the printer is paused until for the output stack is reinserted.
Take the printed stack out of the output bin and reinsert it in tray 1 to print the second side of the 2-sided print job. Press checkmarkcheckmark to continue.
MEM TEST FAILURE REPLACE DIMM 1
The memory DIMM has failed.
Install a supported memory DIMM.
Moving solenoid
alternates with
To exit press STOP key
The printer is testing a solenoid.
No action necessary.
NON HP SUPPLY IN USE
alternates with
Ready
The printer has detected that a non-HP supply is currently installed but checkmarkcheckmark (override) was pressed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
NON HP SUPPLY INSTALLED
alternates with
For help press question markquestion mark
A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press checkmarkcheckmark.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press checkmarkcheckmark.
ORDER <COLOR> CARTRIDGE
alternates with
Ready
The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated.
Order the identified print cartridge. Printing will continue until REPLACE <COLOR> CARTRIDGE appears.
Estimated pages remaining is based upon historical page coverage with this supply.
To prevent this message from appearing, in the SYSTEM SETUP menu, set ORDER AT to 0%.
ORDER SUPPLIES
alternates with
Ready
More than one supply item is low.
  1. Press checkmarkcheckmark to identify which supplies should be ordered.

  2. Order the supplies. Printing can continue until REPLACE SUPPLIES appears.

or
Press question markquestion mark for help.
PAPER PATH JAM FRONT DOOR
alternates with
For help press question markquestion mark
A page is jammed in the paper path.
Open the front door and remove any jammed media.
Paused
alternates with
To return to Ready press the STOP key
The printer has paused.
Press Stop to resume printing.
Performing upgrade
A firmware upgrade is in process.
No action necessary. Do not turn off the printer.
Performing... PAPER PATH TEST
The printer is performing a paper-path test.
No action necessary.
PRINTING STOPPED
To continue press checkmarkcheckmark
This message appears when a Print/Stop test runs and the time expires.
Press checkmarkcheckmark to continue printing.
Printing... CONFIGURATION
The printer is generating the configuration page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... DEMO PAGE
The printer is generating the demo page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... DIAGNOSTICS PAGE
The printer is generating the diagnostics page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... EVENT LOG
The printer is generating the event log page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... FILE DIRECTORY
The printer is generating the mass storage directory page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... FONT LIST
The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... MENU MAP
The printer is generating the printer menu map. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... PQ troubleshooting
The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed.
Follow the instructions on the printed pages.
Printing... REGISTRATION PAGE
The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page has printed.
Follow the instructions on the printed pages.
Printing... RGB SAMPLES
The printer is generating the RGB samples page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... SUPPLIES STATUS
The printer is generating the supplies status page. The printer will return to the Ready state when the page has printed.
No action necessary.
Printing... USAGE PAGE
The printer is generating the usage page. The printer will return to the online Ready state when the page has printed.
No action necessary.
PROCESSING DUPLEX JOB
alternates with
Do not grab paper until job completes
During duplex printing, the paper emerges for a short time before it is pulled back into the printer.
Do not pick up pages until they come to rest in the output bin.
Processing...
The printer is currently processing a job but is not yet picking pages. When the media begins to move, this message is replaced by a message that indicates which tray the job is being printed from.
No action necessary.
Processing... from tray<X>
The printer is actively processing a job from the designated tray.
No action necessary.
RAM DISK DEVICE FAILURE
alternates with
Ready
To clear press checkmarkcheckmark
The RAM disk has failed.
  1. Printing can continue for jobs that do not require the RAM disk.

  2. To remove this message from the display, press (checkmark).

RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press checkmarkcheckmark
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
  1. Printing can continue.

  2. To remove this message from the display, press (checkmark).

  3. If the message reappears, there might be a problem with the software program.

RAM DISK FILE SYSTEM IS FULL
alternates with
Ready
To clear press checkmarkcheckmark
The printer received a PJL file system command to store something on the file system, but the file system is full.
  1. Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.

  2. To remove this message from the display, press (checkmark).

RAM DISK IS WRITE PROTECTED
alternates with
Ready
To clear press checkmarkcheckmark
The file system is protected and no new files can be written to it.
  1. To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection.

  2. To remove this message from the display, press (checkmark).

RAM DISK X Initializing
alternates with
DO NOT POWER OFF
The new RAM disk installed in slot X is initializing.
No action necessary.
Receiving upgrade
A firmware upgrade is in progress.
Do not turn the printer off until the printer returns to Ready.
REMOVE ALL PRINT CARTRIDGES
alternates with
To exit press STOP key
The printer is performing a component test.
Remove all print cartridges.
After diagnostics are complete, reinstall all print cartridges.
REMOVE AT LEAST ONE PRINT CARTRIDGE
alternates with
To exit press STOP key
The printer is performing a disable cartridge check or component test.
Remove one print cartridge.
After the test is complete, reinstall the print cartridge.
REPLACE <COLOR> CARTRIDGE
alternates with
For help press question markquestion mark
The print cartridge has reached its end of life. Printing will not continue until the cartridge is replaced.
Press question markquestion mark for help.
REPLACE <COLOR> CARTRIDGE
alternates with
To continue press .
The print cartridge is nearing the end of its useful life and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW. To override, press checkmarkcheckmark.
  1. Order the print cartridge.

  2. Press checkmarkcheckmark to continue.

or
Press question markquestion mark for help.
REPLACE SUPPLIES
alternates with
For status press checkmarkcheckmark
At least two print cartridges are out and need to be replaced.
  1. Press checkmarkcheckmark to identify which supplies should be replaced.

  2. Press question markquestion mark for help.

REPLACE SUPPLIES
alternates with
To continue press checkmarkcheckmark
More than one supply item is low, and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW.
  1. Press Menu and navigate to the SUPPLIES STATUS menu in order to identify which supplies should be ordered.

  2. Order the supplies.

  3. Press checkmarkcheckmark to continue printing.

REPLACE SUPPLIES
Override in use
alternates with
Ready
At least one print cartridge is out, but printing is continuing. Print-quality problems might occur.
  1. Press checkmarkcheckmark to identify which supplies should be ordered.

  2. Order the identified supplies.

REPLACE SUPPLIES
Using black only
alternates with
Ready
At least one color print cartridge is out. Printing can continue, but only the black cartridge is being used.
  1. Press checkmarkcheckmark to identify which supplies should be ordered.

  2. Order the identified supplies.

Request accepted please wait
The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print.
No action necessary.
Resend upgrade
The firmware upgrade was not successful.
Attempt the upgrade again.
Restoring factory settings
The printer is restoring factory settings.
No action necessary.
Restoring...
The printer is restoring settings.
No action necessary.
RESTRICTED FROM PRINTING IN COLOR
alternates with
Ready
The message appears when the printer is set to COLOR IF ALLOWED and you or your software program are not authorized to print in color.
Get your network administrator to set the user or program permissions that will allow you to print in color.
RFU LOAD ERROR
An error has occurred during a firmware upgrade.
  1. Reinstall the firmware.

  2. If the problem persists, contact HP Support.

Rotating <COLOR> motor
alternates with
To exit press STOP key
A component test is in progress; the component selected is <color> Cartridge motor.
Press Stop to stop this test.
Rotating motor
alternates with
To exit press STOP key
The printer is testing a motor.
Press Stop to stop this test.
SANITIZING DISK X% COMPLETE
alternates with
DO NOT POWER OFF
The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed.
Do not turn off the printer. Wait for the process to complete.
The printer automatically restarts at the end of the sanitation process.
Setting saved
A menu selection has been saved.
No action necessary.
SIZE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media size that is different than the size for which the tray is configured. Printing can continue from other trays, but not from this one.
  1. Make sure the media guides are adjusted correctly.

  2. In the PAPER HANDLING menu, configure the tray for the correct size.

Sleep mode on
The printer is in the sleep mode. Any button press or the receipt of data clears sleep mode.
No action necessary. The printer automatically exits sleep mode.
STANDARD TOP BIN FULL
alternates with
Remove all paper from bin
The output bin is full. Printing cannot continue.
Empty the output bin. Printing resumes automatically.
Tray X <TYPE> <SIZE>
alternates with
To change size or type press checkmarkcheckmark
The printer is reporting the current configuration of tray X.
No action necessary.
Press returnreturn to clear the message.
Press checkmarkcheckmark to change the type or size.
TRAY XX EMPTY <TYPE> <SIZE>
alternates with
Ready
The tray is empty, but the current print job does not require this tray.
Fill the tray. The message indicates the type and size of media for which the tray is currently configured.
TRAY XX OPEN
For help press question markquestion mark
alternates with
Ready
The tray is open, but printing can continue.
Close the tray.
TRAY XX OPEN OR EMPTY
alternates with
Ready
The tray is open or empty, but the current print job does not require this tray.
Close or fill the tray.
TYPE MISMATCH IN TRAY XX
alternates with
Ready
The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one.
In the PAPER HANDLING menu, configure the tray for the correct type.
Unauthorized supply in use
alternates with
Ready
The printer has detected that a non-HP supply is currently installed and checkmarkcheckmark (override) was pressed.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
USB ACCESSORY ERROR
The printer has detected too much current on the USB storage accessory.
  1. Turn the printer off.

  2. Remove the USB storage accessory.

  3. Replace the USB storage accessory.

  4. Turn the printer on.

USB Storage <X> initializing
The USB storage device is initializing.
No action necessary.
USB Storage <X> not functional
The USB storage device is not working.
Replace the USB storage device.
USB STORAGE DEVICE FAILURE
alternates with
Ready
To clear press checkmarkcheckmark
The USB storage device has failed.
  1. Printing can continue for jobs that do not require the storage device.

  2. To remove this message from the display, press (checkmark).

  3. If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on.

  4. If the message persists, replace the storage device.

USB STORAGE FILE OPERATION FAILED
alternates with
Ready
To clear press checkmarkcheckmark
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a nonexistent directory).
  1. Printing can continue.

  2. To remove this message from the display, press (checkmark).

  3. If the message reappears, a problem might exist in the software program.

USB STORAGE FILE SYSTEM IS FULL
alternates with
Ready
To clear press checkmarkcheckmark
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  1. Use HP Web Jetadmin software to delete files from the storage device, and then try again.

  2. To remove this message from the display, press the checkmark button.

USB STORAGE IS WRITE PROTECTED
alternates with
Ready
To clear press checkmarkcheckmark
The file system is protected and no new files can be written to it.
  1. To enable writing to the storage device, use HP Web Jetadmin to turn off write protection.

  2. To remove this message from the display, turn the printer off and then on.

USB STORAGE X REMOVED
The USB storage accessory was removed while the printer was turned on.
  1. Turn the printer off.

  2. To continue using the USB storage accessory, reinstall it.

  3. Turn the printer on.

USE TRAY X <TYPE> <SIZE>
The printer is offering a selection of alternate media to use for the print job.
  1. Use up buttonup button and down buttondown button to highlight a different size or type, and then press checkmarkcheckmark to select the size or type.

  2. Press thereturnreturn button to return to the previous size or type.

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