Print | Rate this content

HP and Compaq Desktop PCs - TSST TS-H653N DVDRW Drive May Scratch Discs

This document only pertains to the PC models listed in the table below.

HP has recently discovered that some TSST TS-H653N DVDRW SuperMulti drives may scratch discs.

Only certain serial numbers of PC models listed below are potentially affected.

PC models with TSST TS-H653N DVDRW SuperMulti drives
Model name
Model name
Model name
Model name
a6200.it
a6200la
a6200n
a6202N
a6205.ch
a6207c
a6207c
a6217c
a6218hk
a6218x
a6220.be
a6220.ch
a6220.it
a6228hk
a6230.it
a6230.za
a6230n
a6230tw
a6235x
a6237c
a6240.it
a6240.za
a6242n
a6244n
a6255.it
a6257c
a6275d
a6282l
a6285l
g3138cx
g3172l
g3182l
m8200n
m8247c
m8277c
m9025.tr
m9030.me
m9038hk
m9040.ch
m9047c
m9050.be
m9050.tr
m9058n
m9060.fr
m9065.fr
m9065cn
m9070.it
m9077c
m9080.be
m9080.me
m9080.nl
m9080n
m9090.it
s3200n
s3205.fr
s3242x
s3268hk
s3280a
SR5210NX
SR5220AN
SR5255CN
v7228h
v7248h
v7248hk

To determine if your HP PC should be serviced, download and run DVD-R/RW Drive Replacement (sp35183).

File requirements:

  • You must have a Microsoft Windows Vista operating system and a TSST TS-H653N DVD-R/RW drive.

  • Download file size: 1.38M

  • You must be logged on as an administrator to install this update.

Installation instructions:

  1. Click DVD-R/RW Drive Replacement (sp35183) .

  2. At the File Download screen, click the Save button.

  3. At the Save As screen, save the file to your Windows Desktop.

  4. If a message appears stating that the file already exists, click YES to overwrite file.

  5. Double-click the icon for the update downloaded to your desktop, and then click NEXT.

  6. Follow on-screen instructions.

  7. If prompted to restart the system upon completion of the update, click YES and allow system to restart.

If your PC came with Linux or FreeDOS or your PC cannot access the Internet, call the HP Support number for your Region. An HP support agent will be able to determine if the PC requires service by referring to the serial number from the label on the back of the PC.

CAUTION: If you have a PC model listed in the table and it contains a TSST TS-H653N DVDRW SuperMulti drive, to prevent possible damage to discs, please refrain from using the drive until you have determined if the PC requires service.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!