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HP Scanners - The HP Director Software Does Not Display After Installing Internet Explorer 7

Issue

After installing Microsoft Internet Explorer 7 on the computer, the HP Director software window does not display when attempting to open the software.

Solution

Use one of the following solutions to resolve the issue.

Solution one: Use the HP Software Update utility

  1. Click Start, All Programs, and then click HP.

  2. Select HP Software Update, and then accept the update titled Critical update to prevent or resolve an HP Director issue.

    NOTE: The description for the update is: This update prevents or resolves an issue with HP Director screens which may not function properly after upgrading to Microsoft Internet Explorer 7.
  3. Follow the instructions that display on the screen to install the update.

Solution two: Download the updated driver

HP has released an update titled Critical update to resolve an issue with HP Director after installing Internet Explorer 7 to resolve this issue.

NOTE: If you have already received an update through the HP Software Update utility, you do not need to install this update from the HP Software Download Page .
  1. Go to the HP Software Download Page .

  2. In the Enter a product number text box, type the printer model, and then press Enter.

  3. Under Product search results, select the printer model.

  4. Select the operating system.

  5. Under Update, click Critical update to resolve an issue with HP Director after installing Internet Explorer 7.

  6. Follow the instructions that display on the screen to install the update.

Workaround

If you have tried the steps above, and the solution for the product is not yet available, HP advises using the following workaround:

  1. Double-click the HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed

  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes.

    The HP Director software now appears as an item on the Task Bar.

  3. Click HP Director on the Task Bar. The software opens and displays normally.

  4. Repeat Steps 1 through 3 every time the HP Director software is used.

    NOTE: The HP Director window might appear larger than normal, but the software is functional.

Cause

In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software, does not exhibit this issue with Internet Explorer 7.

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