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Advisory: FIRMWARE UPGRADE RECOMMENDED for Certain HP Smart Array Controllers to Avoid False SAS and SATA Hard Drive "Predictive Failures" Caused by Erroneous Monitoring and Performance Data

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01382041

Version: 1

Advisory: FIRMWARE UPGRADE RECOMMENDED for Certain HP Smart Array Controllers to Avoid False SAS and SATA Hard Drive "Predictive Failures" Caused by Erroneous Monitoring and Performance Data
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-02-28

Last Updated: 2008-02-28


DESCRIPTION

These firmware upgrades are recommended to prevent the issues detailed below. HP recommends performing the upgrades at the customer's earliest possible convenience. Failure to perform the recommended action could result in the potential for subsequent errors to occur on HP SAS and SATA hard drives.

HP Smart Array Controllers running the firmware versions listed in the Scope section below (or earlier) may erroneously flag a new replacement drive as being in a "predictive failure" state in the following scenario:

  1. A drive reporting a "predictive failure" condition was previously moved from one drive bay location to another drive bay.
  2. Multiple drives are subsequently hot-added or hot-replaced in the drive array within a one-hour time interval.

Note: A SAS or SATA hard drive in a Smart Array Controller drive array that is already in an actual "predictive failure" state will correctly be reported as a predictive failure.

SCOPE

Any HP ProLiant server listed under Platforms Affected (below) that is configured with one of the following HP Smart Array SAS/SATA Controllers running a firmware version listed below:

Controller
Affected Firmware Versions
Smart Array E200/E200i
Version 1.66 or Earlier
Smart Array P400/P400i
Version 2.08 or Earlier
Smart Array P600
Version 1.88 or Earlier
Smart Array P800
Version 2.08 or Earlier

Table 1. Affected Smart Array Controller Firmware Versions

RESOLUTION

To avoid the erroneous predictive failures, upgrade the Smart Array Controller to the corrected firmware version (or later), listed in Table 2 (below). HP recommends upgrading to the current firmware versions, which are also listed in Table 2:

Controller
Corrected Firmware Versions
Current Firmware Versions
Smart Array E200/E200i
1.72
1.72
Smart Array P400/P400i
4.06
4.12
Smart Array P600
1.98
1.98
Smart Array P800
4.06
4.12

Table 2. Corrected and Current Versions of Smart Array Controller Firmware

To obtain the updated firmware, perform the following:

  1. Go to

    www.hp.com

    .
  2. Select "Download drivers and software (and firmware)."
  3. Enter a product name or number (for example, "P400" or "405132-B21").
  4. Select the desired product from "Product Search Results" (if this screen appears).
  5. Select the appropriate operating system.
  6. Select "Firmware - Storage Controller."
  7. Select the desired upgrade method ("Online ROM Flash" or "Firmware CD Supplemental Update").
RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:


SEARCH TIP : For hints on locating similar documents on HP.com, refer to the Search Tips document: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00638154 .
To search for additional advisories related to Smart Array Controllers, use the following search string:
+ProLiant +Advisory +"Smart Array Controller" -"Software and Drivers"
KEYWORDS : SATA/SAS, Smart Controller, SmartArray

Hardware Platforms Affected: HP 50 Modular Smart Array, HP 70 Modular Smart Array, HP ProLiant BL20p G4 Server Blade, HP ProLiant BL460c Server Blade, HP ProLiant BL465c Server Blade, HP ProLiant BL480c Server Blade, HP ProLiant DL140 G3 Server, HP ProLiant DL145 G3 Server, HP ProLiant DL320 G4 Server, HP ProLiant DL320 G5 Server, HP ProLiant DL320s Server, HP ProLiant DL360 G4 Server, HP ProLiant DL360 G4p Server, HP ProLiant DL360 G5 Server, HP ProLiant DL365 Server, HP ProLiant DL380 G4 Server, HP ProLiant DL380 G5 Server, HP ProLiant DL385 G2 Server, HP ProLiant DL385 Server, HP ProLiant DL580 G3 Server, HP ProLiant DL580 G4 Server, HP ProLiant DL580 G5 Server, HP ProLiant DL585 G2 Server, HP ProLiant DL585 Server, HP ProLiant ML310 G2 Server, HP ProLiant ML310 G3 Server, HP ProLiant ML310 G4 Server, HP ProLiant ML310 G5 Server, HP ProLiant ML350 G4 Server, HP ProLiant ML350 G4p Server, HP ProLiant ML350 G5 Server, HP ProLiant ML370 G4 Server, HP ProLiant ML370 G5 Server, HP ProLiant ML530 G2 Server, HP ProLiant ML570 G2 Server, HP ProLiant ML570 G3 Server, HP ProLiant ML570 G4 Server, HP Smart Array E200 Controller(Standard HP Product), HP Smart Array E500 Controller, HP Smart Array P400 Controller, HP Smart Array P600 Controller, HP Smart Array P800 Controller
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Support Communication Cross Reference ID: IA01382041
©Copyright 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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