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ADVISORY: Unexpected reset of HP StorageWorks Fibre Channel HDD on HP StorageWorks 4000/4100/6000/6100/8000/8100 Enterprise Virtual Arrays

SUPPORT COMMUNICATION - CUSTOMER ADVISORY

Document ID: c01384377

Version: 1

ADVISORY: Unexpected reset of HP StorageWorks Fibre Channel HDD on HP StorageWorks 4000/4100/6000/6100/8000/8100 Enterprise Virtual Arrays
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date: 2008-02-29

Last Updated: 2008-03-19


DESCRIPTION

The action of inserting and removing a disk drive from a disk enclosure can cause HP StorageWorks Fibre Channel disk drive models BF0725A692 and BF1465A693 to undergo a firmware reset. This can happen when these drives are running firmware version HP03 and are in the same enclosure where another drive is inserted or removed. This behavior is most evident on these models when they are located either in the first or within the first few occupied slots of an enclosure.

During the time the drive is undergoing the reset, it reports SCSI Not Ready conditions to the EVA controllers. These events are visible in the EVA controller event logs. There are typically no other side effects; however, systems under high workload have a greater chance of seeing this or similar issues. The disk drive could be shown as momentarily missing or single-ported on the dual fibre channel loops or, in rare circumstances, be prematurely failed by the controller software.

This internal reset behavior has been identified as an incorrect firmware action and does not indicate any hardware issues with the affected models.

SCOPE

Only HP Storage Works Fibre Channel disk drive model numbers BF0725A692 and BF1465A693, running HDD firmware version HP03, are affected. No additional drive models are known to exhibit this same behavior.

RESOLUTION

Updated HDD firmware, HP04, for the HP Storage Works Fibre Channel HDD model numbers BF0725A692 and BF1465A693 corrects this behavior.

HP04 is included in the Bundled Image file HDDBundled_Image_2007_12_21.zip (version v2007_12 13 Dec 2007). Download the HP StorageWorks EVA HDD Firmware Bundled Image from the following URL: http://www.hp.com/support/evadiskfirmware

Click HP StorageWorks EVA Hard Disk Drive Bundle, and then click Cross operating system (BIOS, Firmware, Diagnostics, etc.).

Workaround

Short-term workarounds include being aware of the presence of these drive models, in the first occupied slots of an enclosure, when inserting or removing disk drives. Minimizing or halting EVA workload has been identified as a way to lessen the impact of this behavior during disk drive insertion and removal operations.

Proactive Updates

Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL: http://www.hp.com/go/myadvisory

To sign up for other Subscriber's Choice services, see: http://www.hp.com/go/e-updates


Hardware Platforms Affected: HP StorageWorks 4100 Enterprise Virtual Array, HP StorageWorks EVA4100 Starter Kit(Standard HP Product), HP StorageWorks EVA4100/6100/8100 Disk Arrays(Standard HP Product), HP 146GB FC 15K EVA BF1465A693 Hard Disk Drive(Standard HP Product), HP StorageWorks 6100 Enterprise Virtual Array, HP StorageWorks 8100 Enterprise Virtual Array, HP StorageWorks EVA4100 SAN Starter Kit(Standard HP Product), HP 72GB FC 15K EVA BF0725A692 Hard Disk Drive(Standard HP Product)
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA01384377
©Copyright 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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