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HP Notebook PCs - System Diagnostics (F2)

This document pertains to HP Notebook PCs with the HP Unified Extensible Firmware Interface (UEFI) beginning in late-2008.

To access the UEFI System Diagnostics, turn on the computer and immediately press the esc key to display the Startup Menu, and then press the F2 key.

The System Diagnostics window allows you to run several diagnostic tests. Each test determines if the hardware is functioning properly, and displays an error message and a warranty ID if there is a hardware failure.

Obtain the latest update

The UEFI System Diagnostic is available on most HP notebook PCs, manufactured after late-2008. An updated BIOS and updated System DIAGNOSTIC may be available for your computer. If so, download and install the BIOS and then install the UEFI. On the Software & Driver Downloads page, select both the BIOS and the HP System Diagnostics (UEFI) updates. See Locating HP Software, Driver and BIOS Updates .

Diagnostic tests

Select the F2 option on the Startup Menu to access the following diagnostic tests. Most of the test will run until you press the esc key to cancel.

  • System Information

    - Displays information about the computer including the Model and Product ID which you will need to locate the proper BIOS and driver updates, or contact HP Support or order replacement parts.

  • Start-up test

    Analyzes the core system components that are required to boot the computer, including memory, the system board, chipset, CPU, and hard disk. Use the start-up test whenever the computer fails to boot properly. This diagnostic is highly accurate and determines if the problem is hardware-related or software-related in about ten to fifteen minutes.

    The following tests are performed in sequence.

    1. Memory test

    2. Hard Drive Quick test

    3. SMART check

  • Run-in test

    Repeats the start-up test and checks for intermittent problems that the short start-up test does not detect. The test will run continuously until it is manually stopped by pressing the esc key.

    Use the run-in test to determine the cause of intermittent problems. For example, if the computer boots correctly and suddenly shuts down due to a critical error, the run-in test attempts to detect the root cause of the problem. Additionally, if the computer does not boot at all, the run-in test attempts to determine the cause of the boot failure.

  • Hard disk test

    Analyzes the physical condition of the hard disk, and then checks every bit of data in every sector on the hard disk. If the test detects a damaged sector, it attempts to retrieve the data from that sector, move it to a good sector, and marks the damaged sector as “bad,” so that the computer does not attempt to write data to the bad sector again.

    The following test may take an hour or more, depending on the size of the hard drive.

    1. Quick test

    2. Full test

    3. SMART check

  • Memory test

    Analyzes the physical condition of the memory modules. If it reports an error, replace the memory immediately.

  • Battery test

    Analyzes the condition of the battery. If the battery fails the test and has an available warranty, it displays a warranty ID. You should contact HP support to report the issue and purchase a replacement battery.

  • Error Log

    An error log that provides an historical record of the problems occurred on the computer is written if the diagnostic tests find any problems. This log is particularly valuable when you can contact HP Customer Service for assistance.

    See the Failure Codes and recommended actions for information on the individual codes and recommended actions.

Failure Code Format

If you see a failure code after the system diagnostic tests complete, write it down and contact HP for support. Otherwise, the agent may want you to go through the diagnostic testing process again to obtain the failure ID.

The HP failure code contains four fields of six characters each, such as XXXXXX-XXXXXX-XXXXXX-XXXXXX , where X is an alpha-numeric character.

NOTE: Having a failure code does not mean that your computer is still under warranty. The warranty start date on the computer determines if it is still under warranty. The agent can assist you with this when you contact HP.

Failure Codes

The BIOS displays the following error codes and messages. The error code consists of two parts. The first byte represents the Field Replaceable Unit (FRU), and the second byte represents the test that failed. If you receive an error code, contact HP with the Error Code for assistance. You are encouraged to contact an HP support agent for assistance because an error code may indicate different conditions or corrective actions depending on the specific models.

Field Replaceable Unit Codes
FRU
Code
System Board
X0
CPU
X1
Memory
X2
Hard Disk
X3
Optical CD/DVD Disk
X4
BIOS
X5
Battery
X6
Wireless
X7
System Diagnostics Failure Codes & User Actions
Test Description
Failure Description
Error Code
Possible User Actions
Product Information
Invalid value
00A
Start-up Test
Memory Module
200
You can attempt to reseat the memory module and then repeat the test.
See Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly for details on troubleshooting issues related to the memory module.
If the memory module still fails, contact HP Support.
Start-up Test
Hard Disk 1 SMART
301
You can attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact HP Support for further assistance.
Start-up Test
Hard Disk 2 SMART
302
The hard disk drive may have failed. Contact HP Support for further assistance.
Start-up Test
Hard Disk 1 Quick
303
The hard disk drive may have failed. Contact HP Support for further assistance.
Start-up Test
Hard Disk 2 Quick
304
The hard disk drive may have failed. Contact HP Support for further assistance.
Run-in Test
Memory Module
200
You can attempt to reseat the memory module and then repeat the test.
See Overview of How to Troubleshoot Problems When a Computer Does Not Start Up or Boot Properly for details on troubleshooting issues related to the memory module.
If the memory module still fails, contact HP Support.
Run-in Test
Hard Disk 1 SMART
301
You can attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact HP Support for further assistance.
Run-in Test
Hard Disk 2 SMART
302
The hard disk drive may have failed. Contact HP Support for further assistance.
Run-in Test
Hard Disk 1 Quick
303
The hard disk drive may have failed. Contact HP Support for further assistance.
Run-in Test
Hard Disk 2 Quick
304
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 1 SMART
301
You can attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 2 SMART
302
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 1 Quick
303
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 2 Quick
304
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 1 Full
305
The hard disk drive may have failed. Contact HP Support for further assistance.
Hard Disk Test
Hard Disk 2 Full
306
The hard disk drive may have failed. Contact HP Support for further assistance.
BGA Detect
BGA Integrity
001
Boot Device Manager
Boot device not found
3F0
This indicates a potential problem with the hard drive. Please run the hard drive test.
Boot Device Manager
Hard Disk 1 Error
3F1
This indicates a potential problem with the hard drive. Please run the hard drive test.
Boot Device Manager
Hard Disk 2 Error
3F2
This indicates a potential problem with the hard drive. Please run the hard drive test.
Boot Device Manager
Hard Disk 1 SMART
301
This indicates a potential problem with the hard drive. Please run the hard drive test.
Boot Device Manager
Hard Disk 2 SMART
302
This indicates a potential problem with the hard drive. Please run the hard drive test.
BIOS Recovery
BIOS Recovery Occurred
500
This is message indicates that BIOS recovery was completed successfully. No further action is required.
BIOS Application
BIOS Application Error
501
The BIOS installation may have become corrupted. Download the latest version of the BIOS and install it. See Locate and Install Updated BIOS, Drivers, and Software for more information.
If re-installing the BIOS fails, contact HP support for further assistance.
CMOS Recovery
CMOS Recovery Occurred
502
This is message indicates that CMOS recovery was completed successfully. No further action is required.
Battery Check
Primary Battery Replace
601
This indicates that the primary battery has very low capacity. See Checking the Status of the Battery for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement.
Battery Check
Secondary Battery Replace
602
This indicates that the secondary battery has very low capacity. See Checking the Status of the Battery for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement.
Wireless Module
Not installed or responding
701
Reseat the wireless LAN adapter module, if your notebook supports it.
Because seating or reseating a wireless LAN adapter is unique to each HP notebook PC model, it is recommended that you go to www.hp.com and perform a search using the keywords reseat wireless . When the list of articles appears on the search results page, look for any articles that match your notebook model. Not all notebooks support the ability to remove and/or install a wireless LAN adapter module.
If the memory module still fails, contact HP Support.
Fan
Fan not operating correctly
90B
The system fan may be malfunctioning.
For information on troubleshooting heat-related issues, see Fan Runs Constantly, the PC Operates Slower than Expected and Generates Heat .
It is also recommended that you perform a hard reset as that can sometimes restore the system fan to working order. See Use Hard Reset to Resolve Hardware and Software Issues for details.
If the system fan continues to malfunction, contact HP support.

See also

Customer Support . Individual countries and regions have their own procedures for providing product support and customer service. For your country or region, go to the Hewlett Packard Technical Support page, select a country or region, and then click Contact HP. Alternately, click the Contact HP link near the upper corner of this web page

HP Notebook PCs - HP Battery Check Frequently Asked Questions

HP Notebook PCs - Memory Testing The Memory Using The BIOS Memory Test

HP Notebook PCs - HDD Testing a Hard Disk using the Built in Self Test

Return to HP Startup Menu Overview for additional topics.

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