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HP Color LaserJet CP2020 Series Printer - Control-panel and status-alert messages

Control-panel and status-alert messages

The control-panel messages indicate the current product status or situations that might require action.

Status-alert messages appear on the computer screen (in addition to control-panel messages) when the product has certain problems. If a status-alert message is available, a appears in the Status alert column in the following table.

Control-panel messages appear temporarily and might require that you acknowledge the message by pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might not finish printing or the print quality might be affected. If the message is related to printing and the auto-continue feature is on, the product will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement.

For some messages, restarting the product might fix the problem. If a critical error persists, the product might require service.

Status alert
Control-panel message
Description
Recommended action
10.00.XX Supply error
The supply memory for one of the print cartridges cannot be read or is missing.
  • 10.0000 = black supply memory error

  • 10.0001 = cyan supply memory error

  • 10.0002 = magenta supply memory error

  • 10.0003 = yellow supply memory error

Reinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved, replace the cartridge.
10.10.XX Supply error
  • 10.1000 = black supply memory is missing

  • 10.1001 = cyan supply memory is missing

  • 10.1002 = magenta supply memory is missing

  • 10.1003 = yellow supply memory is missing

Check the e-label. If it is broken or damaged, replace the cartridge.
Verify that the cartridge is installed in the correct location.
Remove and reinstall the cartridge and then power-cycle the product.
If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message appears, then there is an engine problem. If a different 10.10.XX message appears, replace the cartridge.
49 Error
Turn off then on
The product experienced an internal error.
Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
50.X Fuser error
Turn off then on
The product has experienced an error with the fuser.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
Turn off the product, wait at least 25 minutes, and then turn on the product.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
51.XX Error
Turn off then on
The product has experienced an internal hardware error.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.
If the message persists, contact HP support.
54.XX Error
Turn off then on
The product has experienced an error with one of the internal sensors.
  • 54.15 = yellow

  • 54.16 = magenta

  • 54.17 = cyan

  • 54.18 = black

  1. Open the door to the cartridge tray and slide out the cartridge tray.

  2. Inspect the white mechanism on the relevant cartridge. It is located on the right side of the cartridge.

  3. Push the mechanism in and out slowly. A black flag will raise up as you push it. It should move smoothly. If not, push repeatedly to try to free up any potential obstruction.

  4. Push in the cartridge tray and close the door.

If the message persists, contact HP support.
55.X Error
Turn off then on
The product has experienced an internal error.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
57.X Fan error
Turn off then on
The product has experienced a problem with its internal fan.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
59.X Error
Turn off then on
The product has experienced a problem with one of the motors.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
79 Error
Turn off then on
The product has experienced an internal firmware error.
Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize.
If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.
If the message persists, contact HP support.
79 Service error
Turn off then on
An incompatible DIMM is installed.
  1. Turn the product power off.

  2. Install a DIMM that the product supports. See Service and support for a list of supported DIMMs. See Install memory and font DIMMs for DIMM installation instructions.

  3. Turn the product on.

If the message persists, contact HP support.
<Color> in wrong position
A print cartridge is installed in the incorrect slot.
Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Device error
Press [OK]
An internal error occurred.
Press OK to resume the job.
Front Door open
The product front door is open.
Close the door.
Genuine HP supply installed
A genuine HP supply was installed. This message will appear briefly after the supply is installed and then be replaced by the message Ready.
No action necessary.
Incorrect supplies
More than one print cartridge is installed in the incorrect slot.
Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.
Install <Color> cartridge
The cartridge is either not installed or not correctly installed in the product.
Install the print cartridge. See Replace print cartridges.
Invalid driver
Press [OK]
You are using an incorrect printer driver.
Select the correct printer driver.
Jam in <location>
The product has detected a jam.
Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.
If the message persists, contact HP support.
Jam in tray <X>
Clear jam and then Press [OK]
The product has detected a jam.
Clear the jam from the location indicated, and then press OK.
If the message persists, contact HP support.
Load paper
All trays are empty.
Load print media.
Load tray # <TYPE> <SIZE>
A tray is configured for the media type and size that the print job is requesting, but that tray is empty.
Load the correct media into the tray, or press OK to use media in a different tray.
Load tray 1 plain <SIZE>
Cleaning mode [OK] to start
The product is ready to process the cleaning operation.
Load tray 1 with plain paper in the size indicated, and then press OK.
Load tray 1 <TYPE> <SIZE>
No trays are configured for the media type and size that the print job is requesting.
Load the correct media into tray 1, or press OK to use media in a different tray.
Manual duplex
Load tray # Press [OK]
The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press OK.
Manual feed <TYPE> <SIZE>
Press [OK] for available media
The product is set for manual feed mode.
Press OK to clear the message or load the correct media into tray 1.
Memory is low
Press [OK]
Try again later or turn off & on
The product memory is almost full.
Press OK to finish the job, or press X to cancel the job.
Break the job into smaller jobs that contain fewer pages.
For information about increasing the product memory, see Install memory and font DIMMs.
Misprint
Press [OK]
Print media has been delayed as it moves through the product.
Press OK to clear the message.
Non HP supply installed
A non-HP supply is installed.
This message is temporary and will disappear after several seconds.
If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit .
Service or repairs that are required as a result of using non-HP supplies are not covered under HP warranty.
Order <color> cartridge
The identified print cartridge is nearing the end of its useful life.
Order the identified print cartridge. Printing will continue until Replace <color> cartridge appears.
See Supplies and accessories for more information.
Order supplies
More than one supply item is low.
Check the supply-level gauges on the control panel, or print a Supplies status page to determine which cartridges are low. See Information pages.
Order the identified print cartridges. Printing will continue until Replace <color> cartridge appears.
See Supplies and accessories for more information.
Print failure
Press [OK] If error repeats turn off then on
The product cannot process the page.
Press OK to continue printing the job, but output might be affected.
If the error persists, turn the power off and then on. Resend the print job.
Rear Door open
The product rear door is open.
Close the door.
Remove shipping locks from <color> cartridge
A print cartridge shipping lock is installed.
Be sure that the print cartridge shipping lock has been removed.
Remove shipping locks from all cartridges
A print cartridge shipping lock is installed on one or more print cartridges.
Be sure that each print cartridge shipping lock has been removed.
Remove shipping material from rear door
The two shipping locks have not been removed from the rear roller.
Open the rear door and remove the shipping locks.
Replace <color> cartridge
The print cartridge has reached the end of life.
Replace the cartridge. See Replace print cartridges.
Replace supply
Override in use
The Print quality menu item Replace supplies is set to Override out.
You can continue printing until you notice a decrease in print quality.
See System setup menu.
Unexpected size in tray #
Load [size] Press [OK]
The product has detected print media in the tray that does not match the configuration for the tray.
Load the correct media into the tray, or configure the tray for the size that you have loaded. See Load paper and print media.
Used <color> Cartridge in use
A used print cartridge was detected and accepted.
No action necessary.
Used supplies in use
Used print cartridges are installed.
No action necessary.
Used supply installed
To accept Press [OK]
A used print cartridge is installed.
Press OK to continue.

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