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HP Color LaserJet CP2020 Series Printer - Clear jams
Common causes of jams
1 If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
Use this illustration to find the locations of jams.
1: Jam locations
Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use HP ToolboxFX to turn on the Jam Recovery feature.
Clear jams in tray 1
If the sheet tears, make sure that all of the fragments are removed before you resume printing.
Pull the jammed sheet from tray 1.
2: Pull the jammed sheet from tray 1.
If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove the paper from the opening.
Clear jams in tray 2
Clear jams in tray 3
Clear jams in fuser area
Clear jams in output bin
Clear jams in duplexer (duplexing models only)