Print | Rate this content

HP Color LaserJet CP3525 Series Printer - Paper-handling problems

Use only paper that meets the specifications outlined in the HP�LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray.

Product feeds multiple sheets

Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark.
Remove excess paper from the input tray.
Print paper is sticking together.
Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray.
Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together.
Paper does not meet the specifications for this product.
Use only paper that meets HP paper specifications for this product.
Trays are not properly adjusted.
Make sure that the paper guides match the size of paper being used.

Product feeds incorrect page size

Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.
Load the correct size paper in the input tray.
The correct size paper is not selected in the software program or printer driver.
Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information, see Change printer-driver settings for Windows or Change printer-driver settings for Macintosh.
The correct size paper for the tray is not selected in the product control panel.
From the control panel, select the correct size paper for the tray.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the paper guides are touching the paper.

Product pulls from incorrect tray

Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.
Use a driver for this product.
The specified tray is empty.
Load paper in the specified tray.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.

Paper does not feed automatically

Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.
Load Tray 1 with paper, or, if the paper is loaded, press the checkmark button .
The correct size paper is not loaded.
Load the correct size paper.
The input tray is empty.
Load paper into the input tray.
Paper from a previous jam has not been completely removed.
Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the rear and width paper guides are touching the paper.
The manual-feed prompt is set to ALWAYS. The product always prompts for manual feed, even if the tray is loaded.
Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to UNLESS LOADED, so that the product prompts for manual feed only when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to EXCLUSIVELY, and the requested tray is empty. The product will not use another tray.
Load the requested tray.
Or, change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The product can use other trays if no media is loaded in the specified tray.

Paper does not feed from Tray 2 or 3

Paper does not feed from Tray 2 or 3
Cause
Solution
The correct size paper is not loaded.
Load the correct size paper.
The input tray is empty.
Load paper in the input tray.
The correct paper type for the input tray is not selected in the product control panel.
From the product control panel, select the correct paper type for the input tray.
Paper from a previous jam has not been completely removed.
Open the product and remove any paper in the paper path. Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.
The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.
An optional tray is incorrectly installed.
Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.
The paper size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.

Transparencies or glossy paper will not feed

Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer driver.
Verify that the correct paper type is selected in the software or printer driver.
The input tray is overfilled.
Remove excess paper from the input tray. Do not exceed the maximum stack height marks for the tray.
Paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray.
Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.
The tray containing the transparencies or glossy paper is not configured correctly for type.
Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.
Transparencies or glossy paper might not meet supported paper specifications.
Use only paper that meets the HP paper specifications for this product.
High-humidity environments may cause glossy paper not to feed, or to feed too many sheets.
Avoid printing glossy paper in high humidity conditions. When printing glossy paper, removing the paper from the wrapper and letting it rest for a few hours can improve feeding into the product. However, letting paper rest in humid environments may also cause blisters.

Envelopes jam or will not feed in the product

Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes.
Load envelopes into Tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled environment.
Envelopes are sealing because the moisture content is too high.
Try using different envelopes. Store envelopes in a controlled environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly.
This product does not support the envelopes being used.
Refer to the HP�LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes.
Configure Tray 1 size for envelopes.

Output is curled or wrinkled

Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.
Use only paper that meets the HP paper specifications for this product.
Paper is damaged or in poor condition.
Remove paper from the input tray and load paper that is in good condition.
Product speed needs to be reduced.
Set the PAPER CURL option in the Print Quality menu to REDUCED to decrease full speed to 10 ppm (instead of 40 ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm).
Product is operating in an excessively humid environment.
Verify that the printing environment is within humidity specifications.
You are printing large, solid-filled areas.
Large, solid-filled areas can cause excessive curl. Try using a different pattern.
Paper used was not stored correctly and might have absorbed moisture.
Remove paper and replace it with paper from a fresh, unopened package.
Paper has poorly cut edges.
Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper.
The specific paper type was not configured for the tray or selected in the software.
Configure the software for the paper (see the software documentation). Configure the tray for the paper, see Load trays.
The paper has previously been used for a print job.
Do not re-use paper.

Product will not duplex or duplexes incorrectly

Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.
Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.
Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or letterhead.
Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down, with the top of the page leading into the product. For Tray 2 and 3, load the paper printed side up with the top of the page toward the right of the product.
The product model does not support automatic 2-sided printing.
The HP Color LaserJet CP3525 and HP Color LaserJet CP3525n models do not support automatic 2-sided printing.
The product configuration is not set for duplexing.
In Windows, run the automatic configuration feature:
  1. Click the Start button, point to Settings, and then click Printers (for Windows 2000) or Printers and Faxes (for Windows XP).

  2. Right-click the HP product icon, and then click Properties or Printing Preferences.

  3. Click the Device Settings tab.

  4. Under Installable Options, click Update Now in the Automatic Configuration list.

Provide feedback

Please rate the information on this page to help us improve our content. Thank you!